Ordering and receiving my runbuds was easy and straight forward. No problems and delivered pretty fast. They stay in my ears perfect being over the ear as any other earbuds ive tried never stay in my... Se mere
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Se, hvad kunderne siger
I had a couple of issues with my order, I wanted a pair of Runbuds minis but I ordered normal ones. I messaged the firm and a lovely girl called Esther sorted everything out for me, I ended up with... Se mere
I have endless pairs of ear buds all promising to be the best thing that ever happened to me, and mostly, have all been epic fails. Until Run Buds. The sound is great. They are comfortable and don’t f... Se mere
I bought my wife the RunBuds air in colour pink for her birthday in April. They have provided her a great sound quality and comfort up until last week when the Buds wouldn't hold a charge (thes... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
RunBuds make wireless earphones, specifically for running!
Kontaktoplysninger
Unit 24 Highcroft Industrial Estate, Enterprise Road, , PO8 0BT, Horndean, Storbritannien
- support@runbuds.co.uk
- runbuds.co.uk
4,5
Fremragende
171 anmeldelser
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Having been a loyal customer through…
Having been a loyal customer through numerous purchases, I can confidently say these products never disappoint. However, it's their unbelievably outstanding customer service that makes this company truly exceptional and keeps me coming back!
21. maj 2025
Uopfordret anmeldelse
Besvarelse fra Runbuds
Hi Brian,
Thank you for this incredibly heartfelt review—we’re truly honoured to have you as a long-standing member of the RunBuds community! 🌟
Knowing that our products have consistently met your expectations through multiple purchases is wonderful, but hearing that our customer service is what makes your experience exceptional means even more. We pour our hearts into supporting our customers, and feedback like yours is the ultimate reward.
Loyalty like yours inspires us every day to keep raising the bar. Whenever you need us, we’ll be here—ready to deliver the same outstanding care you’ve come to expect.
Thank you for trusting us, championing us, and being part of our story. We’re genuinely grateful.
Kind regards,
The RunBuds Team
Great customer service
Great customer service, super quick response time and friendly people (Marie!). I wouldn't hesitate to buy form Runbuds again.
23. april 2025
Uopfordret anmeldelse
Besvarelse fra Runbuds
Hi Tanya,
Thank you for your wonderful review! We’re delighted to hear Marie provided you with such friendly, efficient service ⭐
Quick responses and genuine care are at the heart of what we do, so it’s brilliant to know this shone through. Your loyalty and willingness to choose RunBuds again mean the world to us.
Whenever you’re ready for your next pair (or anything else!), we’ll be here. Thanks for being part of our community!
Kind regards,
The RunBuds Team
Excellent customer service
I had great customer service from Mel. She was friendly, attentive, quick to respond and able to deal with my request perfectly. A great company to deal with and these earphones are the best by a long way in a very competitive market.
7. april 2025
Uopfordret anmeldelse
Besvarelse fra Runbuds
Hi Adam,
Thank you for taking the time to leave such a glowing review! We’re delighted to hear Mel provided you with friendly, attentive service and resolved your request so efficiently—it’s exactly the standard we aim for.
It’s also brilliant to know you’re loving your RunBuds and feel they stand out in a competitive market. We work hard to blend quality with top-notch support, so your endorsement means the world to us.
If you ever need anything in the future, please don’t hesitate to reach out. Thanks again for choosing RunBuds—we’re thrilled to have you as part of our community.
Kind regards,
The RunBuds Team
I had a great experience from Grace
A 5 star experience. I had a great experience. I first bought the normal run buds, then just by answering an email from them I mentioned something not too happy with, which resulted in an amazing response wherein it was swapped for the mini version more suitable for me. This process was quick and easy, then I queried how to increase the bass and was advised what to do.
Grace has provided me with best in class service by going the extra mile to make a customer happy.
Well done Grace and thankyou so much.
23. marts 2025
Uopfordret anmeldelse
Besvarelse fra Runbuds
Hi Esther,
Thank you for sharing your 5-star experience—we’re overjoyed to hear how Grace and the team turned your initial feedback into a solution that worked perfectly for you!
Upgrading your RunBuds to the Mini version and guiding you on adjusting the bass is exactly the kind of thoughtful, personalised support we strive for.
Your trust in RunBuds, from your first purchase to this resolution, is what motivates us every day. If you ever need anything in the future, we’re here.
Thanks for letting us be part of your journey. Happy listening! 🎧✨
Kind regards,
The RunBuds Team
Great customer care
Good price and a great product but what I am more impressed with is the customer service. We did not follow instructions and thought the product was faulty so I contacted the company and was delighted to be talked through what needed to be done. It was an error on our part and the service was patient, accurate and kind.
25. marts 2025
Uopfordret anmeldelse
Besvarelse fra Runbuds
Hi Peter,
Thank you for your thoughtful review—we’re thrilled you’re enjoying the product and found it to be a great value!
What truly stands out to us is your kind words about our customer care. We’re all human, and we’re just glad our team could guide you through the setup with patience and clarity. Helping customers, no matter the situation, is what we love to do!
Your feedback means the world to us. If you ever need assistance again, don’t hesitate to reach out. We’re here to help, always.
Thanks for choosing RunBuds, and happy listening! 🎧
Kind regards,
The RunBuds Team
Got there eventually
When I finally read through the instructions and information, it was a relatively easy process to get the Runbuds paired and working. Once up and running (forgive the pun!) the quality was exceptional and it is a real pleasure to use the Runbuds. - Only problem is deciding whether to listen to music or my running partners 🤔- have to go running with more boring people 🤣
3. marts 2025
Uopfordret anmeldelse
Besvarelse fra Runbuds
Hi Daniel,
Thank you for your review—and for sticking with us through the setup process! We’re thrilled you’re now enjoying the exceptional quality of your RunBuds (pun fully appreciated, by the way 😉).
Your “problem” of choosing between music and running partners gave us a good laugh! How about a playlist that mixes both? (Though we can’t promise your friends will appreciate being outshined by our sound quality… 🎶😄)
If you ever need tips, tricks, or just want to share your next running dilemma, we’re here. Thanks for making our day with your humor and feedback!
Kind regards,
The RunBuds Team
Great customer service
Had my run bud minis for over a year and they have been excellent. I rent contacted them as I had lost my charging cable and got an immediate and helpful response that meant I didn’t need to buy a replacement. Great customer service and a great product
4. marts 2025
Uopfordret anmeldelse
Besvarelse fra Runbuds
Hi John,
Thank you for taking the time to share your positive experience! We’re delighted to hear your RunBuds Minis have been a reliable companion for over a year—that’s exactly the durability we aim for.
It’s fantastic our team could assist quickly with your charging cable and save you the hassle of a replacement. Providing helpful, efficient service is always our priority, and we’re thrilled this made a difference for you.
Thanks for trusting RunBuds, and for highlighting both our product and support. If you ever need anything in the future, we’re here for you.
Happy listening! 🎧
Kind regards,
The RunBuds Team
Excellent customer service!
Excellent customer service!! I emailed Abby regarding a problem with my mini earbuds and she has shipped me a replacement straight away! Soo happy with the service absolutely lovely :) x
19. februar 2025
Uopfordret anmeldelse
Besvarelse fra Runbuds
Hi Henna,
Thank you for your kind words—we’re thrilled Abby could resolve your issue so quickly and get your replacement sorted! 🎧✨
Delivering excellent service is at the core of what we do, and it’s wonderful to know your experience reflected that.
If you ever need anything in the future, we’re always here to help.
Thanks for trusting RunBuds with your audio needs! 💛
Kind regards,
The RunBuds Team
Great value and a super product
First purchase of the Runbuds Pro and they fit perfectly, work really well and don't move about or react to sweat/rain like my previous headphones did.
They are a little too sensitive to touch but that just takes getting used to.
Battery life is great and they pair very easily. Great set of headphones - considering the alternative competing models on the market are twice the price they are excellent value for money!
17. februar 2025
Uopfordret anmeldelse
Besvarelse fra Runbuds
Hi Galit,
Thank you for your fantastic review—we’re thrilled you’re enjoying your RunBuds Pro! It’s great to hear they fit securely, handle sweat and rain effortlessly, and deliver the performance you were looking for.
We appreciate your feedback about the touch sensitivity, too. It’s true that adjusting to the controls can take a little time, but we’re glad it hasn’t held you back from making the most of them.
Your note about battery life, easy pairing, and value for money truly means a lot to us. We aim to provide premium quality without the premium price tag, so this is exactly what we love to hear!
Thanks again for choosing RunBuds. If you ever need support or have questions, we’re here to help. Happy listening!
Kind regards,
The RunBuds Team
Replacement ear buds…
Bought two pairs of Runbud Pro ear buds over a year ago and they have been excellent.
Just lost one of the rubber earbuds so I contacted customer service, they have supplied replacements at a very reasonable price. Really pleased with their friendly service
12. februar 2025
Uopfordret anmeldelse
Besvarelse fra Runbuds
Hi Duncan,
Thank you for taking the time to share your experience—we’re delighted your RunBuds Pro have been a reliable companion for over a year!
We’re sorry to hear about the lost earbud, but thrilled our team could provide an affordable replacement swiftly. Friendly, efficient service is our priority, and we’re so glad this came through for you.
It’s wonderful to know you’re still enjoying the product, and we truly appreciate your loyalty. If you ever need anything down the line, we’re here to help.
Thanks again for your trust and support. Happy listening!
Kind regards,
The RunBuds Team
Runbuds…
Sometime ago i Purchased some runbuds mini, which I was very pleased with. They fit well and sounded great plus the battery life was excellent. Recently one of tge earpiece stopped working. I made contact with runbud customer service who were very helpful and happy to replace my buds. Customer service was excellent, they kept me up to date throughout the replacement up until delivery.....very impressed. Great product. Thank you runbud.
10. februar 2025
Uopfordret anmeldelse
Besvarelse fra Runbuds
Hi Jason,
Thank you for taking the time to leave such a thoughtful review! We’re chuffed to hear you loved your RunBuds Mini—the fit, sound, and battery life are exactly what we strive for, so this means a lot.
We’re truly sorry one of the earpieces gave you trouble, but we’re glad our team could sort it out swiftly and keep you in the loop every step of the way. Providing top-notch service is just as important to us as delivering great products, so your kind words have made our day!
Thanks again for your patience and trust—we’re here anytime you need us.
Kind regards,
The RunBuds Team
Great products and great service!
Great products, so much so I bought another pair as a spare!
Also very good service when I needed some support! Thank you 😊
10. februar 2025
Uopfordret anmeldelse
Besvarelse fra Runbuds
Hi Donna,
Thank you for your fab review and for choosing RunBuds not once, but twice! 🎉 We’re chuffed to hear you’re happy with your earphones and that our team could support you when needed—it’s what we’re here for!
Your loyalty means the world to us, and we’ll always be on hand if you need anything.
Thanks again for spreading the love. Keep doing what you do best, and we’ll keep the sound (and service!) spot-on! 🔉✨
Kind regards,
The RunBuds Team
Amazing customer service and very…
Amazing customer service and very pleased with the buds!
31. januar 2025
Uopfordret anmeldelse
Besvarelse fra Runbuds
Dear Debbie,
Thank you so much for taking the time to leave such a wonderful review! 💙
We’re thrilled to hear you’re loving your RunBuds and that our team provided the service you deserved. Your kind words mean the world to us—they fuel our passion for creating great earphones and supporting amazing customers like you!
If you ever need anything at all, don’t hesitate to reach out. We’re always here to help. Wishing you many happy runs (or relaxing moments!) with your buds!
Kind regards,
The RunBuds Team
No sound from one bud
Husband purchased these for my birthday two weeks ago- unfortunately the right ear bud just doesn’t work at all. (Even after charging all night)
Doesn’t connect with the left bud and does not play any sound- not even the voice that says “PowerOn/Off” can be heard
Very disappointing as I always struggle to get buds to fit my ears.
16. januar 2025
Uopfordret anmeldelse
Besvarelse fra Runbuds
Dear Cara,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience with the right earbud. We’d love to resolve this for you as quickly as possible.
Could we kindly ask you to confirm whether the protective blue sticker on the bottom of the right earphone has been removed? This sticker will interfere with charging and connectivity.
Additionally, when placing the earbud in the charging case, an amber light should appear at the top of the case to indicate charging—please let us know if this is visible.
We’ve checked our records but don’t appear to have received any emails from you yet. To ensure we can assist you promptly, could you please contact us directly at support@runbuds.co.uk? We’ll gladly troubleshoot further or arrange a replacement if needed.
We completely understand how frustrating this must be, especially when finding the right fit is already a challenge. Please rest assured we’re here to help and will make this right for you.
Looking forward to hearing from you.
Kind regards,
The RunBuds Team
Good Earphones But Few Frustrating Issues
I bought the Runbuds Pro recently, and overall, they’ve been a pretty good purchase. The sound quality is great, and the battery life lasts a while, which is perfect for type of runs I do.
That said, they’re super touch-sensitive. It’s way too easy to accidentally pause the music, skip a song, or even turn them off just if I am trying to get them sitting better or my hat touches it. Another downside is that I can’t connect them to my Garmin watch, which hasn’t been a problem with other headphones I’ve used before.
Overall good sound, battery and affordability but the touch sensitivity the Garmin issue is a bit frustrating.
20. januar 2025
Uopfordret anmeldelse
Besvarelse fra Runbuds
Hi Joshua,
Thank you for your detailed feedback! We’re glad to hear you’re enjoying the sound quality, battery life, and overall value of your RunBuds Pro.
Regarding the touch sensitivity, we appreciate you bringing this to our attention, and we will consider it as we continue to refine our products.
Regarding the Garmin connectivity, we’re sorry to hear about the issue. The RunBuds Pro are compatible with many devices, but we understand how important seamless connection is, especially for training purposes. Please feel free to reach out to our customer support team at support@runbuds.co.uk, and we’d be happy to assist with troubleshooting or explore potential solutions.
Thank you again for your feedback, and we hope we can resolve these issues for you.
Kind regards,
The RunBuds Team
Fantastic
Fantastic. No issues at all. They have worked perfectly.
12. januar 2025
Uopfordret anmeldelse
Besvarelse fra Runbuds
Hi Paul,
Thank you for your fantastic review! We’re thrilled to hear that your RunBuds have worked perfectly and that you’ve had no issues at all.
Your satisfaction means the world to us, and we’re so glad you’re enjoying them. If you ever need assistance or have any questions, feel free to reach out—we’re always here to help!
Thanks again for your support!
Kind regards,
The RunBuds Team
Excellent customer service
Ordered some run buds for my son for Christmas. He had some initial problems with them, however I spoke to Megan in customer services and she quickly resolved the issue and replaced the faulty goods. I can't thank her enough for the quick response and resolve to the issue we had. Excellent service.
8. januar 2025
Uopfordret anmeldelse
Besvarelse fra Runbuds
Hi Kathy,
Thank you for your kind words and for sharing your experience!
We’re sorry to hear that your son initially had issues with his RunBuds, but we’re so glad that Megan was able to quickly resolve the problem and arrange a replacement for you.
Providing excellent service is a top priority for us, and it’s wonderful to know Megan’s efforts made a difference. If there’s anything else we can help with, don’t hesitate to reach out.
Thank you for choosing RunBuds, and we hope your son enjoys his earphones!
Kind regards,
The RunBuds Team
Great so far on first use
Purchased a pair of run buds minis and used for the first time today; the sound is great, they seem easy to use so far and they stayed in my ears on my run. Not yet tried in hot weather when it gets sweaty so I can’t comment on that but hoping they’ll stay in! Only thing to point out is I have small ears and I wasn’t able to use the standard ear attachments as they’re way too big, I’ve had to swap for the ones which attach inside your ear - really hoping they’ll stay in on warmer days!
3. januar 2025
Uopfordret anmeldelse
Besvarelse fra Runbuds
Hi Sharon,
Thank you for your feedback and for giving the RunBuds Mini a try! We’re glad to hear you’re enjoying the sound quality and fit so far, and we hope they’ll continue to perform well for you, even in warmer weather.
Regarding the ear attachments, only our RunBuds Air model comes with the additional in-ear wear attachments, so it sounds like you might mean the small ear tips inside of the medium ear tips on the RunBuds Mini. Please note that the Mini earphones don’t have a removable ear hook like the Pro or Air models.
If you have any concerns or need assistance finding the best fit, don’t hesitate to reach out to us at support@runbuds.co.uk. We’d be happy to help ensure they work perfectly for you.
Thank you for choosing RunBuds, and we wish you many enjoyable runs ahead!
Kind regards,
The RunBuds Team
Excellent Service
Had them for Christmas and struggled to get them charged. E mailed their customer service and Sam responded the next day and the issue was due to me leaving the protective stickers on the charging points. Excellent service and fantastic sounds now. Would recommend. .
1. januar 2025
Uopfordret anmeldelse
Besvarelse fra Runbuds
Hi K Miller,
Thank you for your lovely review! We’re so glad to hear that Sam was able to quickly assist you with the charging issue and that everything is now working perfectly. It’s a common mistake with the protective stickers, but we’re thrilled that you’re now enjoying the fantastic sound quality of your RunBuds.
Your recommendation means the world to us, and we’re here if you ever need further assistance in the future. Thank you again for your support, and happy listening!
Kind regards,
The RunBuds Team
Very poor in UK climate.
Rub Buds Pro are great if you train in dry conditions and don't sweat. They quickly become pretty unfunctional when you add any form of moisture to the mix due to the 'touch' only feature (no buttons). If you touch them with any amount of moisture on your finger they either wont work, or the touch pad will get 'stuck' and drive the volume to miniumum. This is met with a continuous voice of 'volume minimum' that you can't stop or even turn off the headphones. Really frustrating as a headphones sold as a runners product.
2. januar 2025
Uopfordret anmeldelse
Besvarelse fra Runbuds
Hi David,
Thank you for taking the time to share your experience with the RunBuds Pro. We’re sorry to hear that the touch controls didn’t perform as expected during your training sessions, especially in moist conditions.
Your feedback is invaluable to us, and we understand how frustrating this must be. We are continually looking for ways to improve our products, and your input will help us continue to get better.
In the meantime, we’d like to help resolve this issue for you. Please contact us at support@runbuds.co.uk, and we’d be happy to assist further, whether that’s troubleshooting or arranging a replacement for you.
Thank you again for bringing this to our attention, and we truly appreciate your patience as we work to improve.
Kind regards,
The RunBuds Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.