We needed a particularly wide garden gate, so to have one custom made was ideal. The gate is perfect! Delivery was very quick and excellent customer service. Would highly recommend
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordering straightforward and prices fine. There was a muddling mismatch with V1 delivery over numbers of items out for delivery ( items vs bundles) but Ruby customer response prompt and friendly. Prod... Se mere
Virksomheden har svaret
Great gates. I have to give 4 stars due to and documented they forgot to send some fixings and also wasn't mentioned when buying black painted gate fixings, some bolts came galv which was frustrating... Se mere
Virksomheden har svaret
The planters were ready before estimated date and were delivered promptly. This is the third time we have purchase decking planters from Ruby and the quality is outstanding.
Virksomhedsoplysninger
Skrevet af virksomheden
Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.
Kontaktoplysninger
Ruby UK LTD, Burdon Lane, EX21 5LX, Highampton, Storbritannien
- 01409 231 763
- customersupport@ruby.co.uk
- ruby-group.co.uk
4,5
Fremragende
2 t anmeldelser
Har besvaret 76 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The courier company used were shocking
The courier company used were shocking! Spoke VERY little English and were beyond competent and very unprofessional
13. januar 2026
Besvarelse fra Ruby UK
Hello Gary,
Thank you for taking the time to leave us a review; I'm really sorry to hear this was your experience. I have sent you an email so we can discuss this further, and I hope to hear from you soon!
Kindest Regards
Kate
Ruby
Besvarelse fra Ruby UK
Hello,
Thanks so much! 😊 We’re delighted you’re happy with the product, service, and delivery.
If there’s anything else at all you need, please don’t hesitate to let us know.
Kindest regards,
Alexandra
Ruby
The guy I spoke to was really helpful…
The guy I spoke to was really helpful and sent through my samples quickly
5. januar 2026
Besvarelse fra Ruby UK
Hello Linda,
Thank you for your 5 star review! 😊
We’re really pleased to hear that our team could help and that your samples got to you quickly.
Kindest regards,
Alexandra
Ruby
Great products and great quality
8. januar 2026
Besvarelse fra Ruby UK
Hello Richard,
Thank you for sharing your experience! 😊
We’re thrilled you’re happy with the products and that the quality hit the mark!
Kindest regards,
Alexandra
Ruby
Have used these guys a few times now…
Have used these guys a few times now for T&G and a custom size gate, also been down to see them to collect and every time it's been a good experience. Polite well priced and good quality.
5. januar 2026
Besvarelse fra Ruby UK
Hello Steve,
Thank you so much for your kind words! 😊
We really appreciate you taking the time to share your experiences. It’s wonderful to hear that both the T&G and your custom gate have met your expectations, and that your visits to collect in person have been positive too.
Looking forward to helping with any future project!
Kindest regards,
Alexandra
Ruby
Larch TGV and treated Shiplap boards.
Generally I am very happy with your products and delivery service. I bought some Larch TGV boards to make garage doors. The delivery time was given as 15 to 20 working days; the wood arrived within that period and is of good quality. Delivery was excellent and by closed van. The boards were bound together in packs of 5. The one problem which reduces my assessment from 5- to 4-star is that the wood, as delivered, was soaking wet, as if the packs had been left out in the rain before delivery, and water had run into the end grain and along the faces of the boards. I had to open all the packs and lay out all the boards with spacers to dry, which took about two weeks and seriously delayed completion of the job. I should add that an earlier order of treated Shiplap boards was also delivered in a similar soaking wet state, again in a closed van, meaning that the exposure to the rain (assuming that was the source of the soaking) must have been before the day of delivery.
16. december 2025
Besvarelse fra Ruby UK
Hi Richard,
Thank you for your review, and I’m sorry to hear that your project was delayed due to water in the timber lengths.
We take all feedback very seriously, so this is really helpful for our team and will be reviewed internally.
If you’d like to place another order with us, please don’t hesitate to ask for me personally and I’ll keep a close eye on it for you from start to finish 😊
Thank you again for your feedback, it means a lot to us to see this positive feedback!
Kind Regards
Kate
Ruby UK
Great quality picket fencing and gate
Great quality picket fencing and gate. Minor issue resolved quickly.
1. januar 2026
Uopfordret anmeldelse
Besvarelse fra Ruby UK
Hi Nick,
Thank you so much for your fantastic review. I’m really pleased we were able to get this resolved for you, and I apologise again for the mishap in the first place.
If there’s anything else at all you need, please don’t hesitate to let us know 😊
Kind Regards
Kate
Ruby UK
Easy ordering system
Easy ordering system, prompt delivery & good communication throughout.The gates are awesome, would certainly purchase with these guys again. 5 ⭐️’s
17. december 2025
Besvarelse fra Ruby UK
Hi Peter,
Thank you so much for your great review! We’re really pleased to hear your feedback — it truly means a lot to us.
If you get the chance, we’d love to see photos of your gates. And if there’s anything else at all you need, please don’t hesitate to let us know 😊
Kind Regards
Kate
Ruby UK
Besvarelse fra Ruby UK
Hi David,
Thank you for your review — we’re really pleased to hear that you’re happy with your shed.
Please do let us know how we can make this a 5-star experience for you next time! 😊
Kind Regards
Kate
Ruby UK
The finished edges where they had been…
The finished edges where they had been cut could have been finished better.
Pen marks all over both gates and glue running out of all joints when it rained.
Good gates just feel they are rushed.
16. december 2025
Besvarelse fra Ruby UK
Hi Rob,
Thank you for taking the time to leave us feedback. I’m really sorry to hear about the issues you faced with your order.
I’ve sent you an email so we can discuss this in a bit more detail and get a plan sorted for you. Hopefully speak soon! 😊
Kind Regards
Kate
Ruby UK
A great company to deal with
A great company to deal with. Helpful, friendly and efficient.
15. december 2025
Besvarelse fra Ruby UK
Hi Martin,
Thank you so much for your excellent 5-star review — it really makes our day to see feedback like this!
We’re glad we could help. If you need anything at all, please don’t hesitate to let us know 😊
Kind Regards
Kate
Ruby UK
Quality product carefully delivered…
Quality product carefully delivered within timeframe given.
12. december 2025
Besvarelse fra Ruby UK
Hi Dave,
Thank you for taking the time to leave us such a great 5-star review. We’re really pleased to hear that you’re happy with your order!
If we can be of any further help, please don’t hesitate to let us know 😊
Kind Regards
Kate
Ruby UK
Disappointed with some of the timber…
Disappointed with some of the timber delivered, despite prior to ordering I clarified what I would have delivered.
Some boards required finishing, which when ordering I was told they would not require any further preparation. The knives on their planer seemed to be not sharp and have cut up the timber
Also really disappointed with customer service as they totally ignored my e-mail regarding the quality of my delivery.
The only good point is they price matched my order.
10. december 2025
Besvarelse fra Ruby UK
Hello Jeremy,
Thank you for taking the time to leave us a review, and I apologise that you didn’t receive a response from us.
Our customer service team aims to respond to all enquiries within 24 hours, so I’m very sorry that this wasn’t your experience. Unfortunately, I wasn’t able to locate your original email in our inbox, but I’ve now sent you an email from myself that you can reply to directly.
We certainly wouldn’t want you to feel disappointed with your order, and I’d be happy to look into this further and get something sorted for you 😊
Hopefully speak soon!
Kind Regards
Kate
Ruby UK
Besvarelse fra Ruby UK
Hi Trevor,
Thank you for taking the time to leave us such a great review. We’re so pleased to hear that you’re happy with your Padstow gate.
If you need anything at all from us, please don’t hesitate to get in touch — we’ll be more than happy to help 😊
Kind Regards
Kate
Ruby UK
Absolutely brilliant good service and…
Absolutely brilliant good service and delivery
3. december 2025
Besvarelse fra Ruby UK
Hello Graham,
Thank you so much for your kind words! We’re delighted to hear that you were pleased with both the service and delivery. Your feedback really means a lot to us, and we truly appreciate you taking the time to share it. If there is anything else we can help you with, please do not hesitate to let us know. 😊
Kindest regards,
Alexandra
Ruby UK
Garden gate largeicient and nice quality gate
Efficient service and nice quality gate arrived
4. december 2025
Besvarelse fra Ruby UK
Hello Cherie,
Thank you for your lovely review! We’re so pleased to hear that you found the service efficient and that you’re happy with your gate. Your feedback means a great deal to us, and we really appreciate you taking the time to share it. If there’s anything else we can help with, please don’t hesitate to get in touch. 😊
Kindest regards,
Alexandra
Ruby UK
Great quality product and delivered in…
Great quality product and delivered in good time.
4. december 2025
Besvarelse fra Ruby UK
Hi Tony,
Thank you for taking the time to leave us a 5★ review — we’re really pleased to hear you’re happy with your Highampton Gate! Your feedback truly means a lot to us. If there’s anything else we can help with, please don’t hesitate to let us know. 😊
Kind Regards
Kate
Ruby UK
Great quality
Great quality, great value, and great service
Can't believe you can make an 11 foot gate in Devon and deliver to Aberdeenshire for free delivery, the gate cost less than a train ticket for the same journey
4. december 2025
Besvarelse fra Ruby UK
Hi Steven,
We’re really pleased to hear this great feedback — thank you so much for taking the time to share it. If there’s anything else we can help with, please don’t hesitate to let us know. 😊
Kind Regards
Kate
Ruby UK
Second gate I have actually ordered…
Second gate I have actually ordered from Ruby (this one is actually for my daughters new house rather than ours when I have painted it and fitted the hardware etc, and as usual the service was great with quick delivery.. thank you.. highly recommended..
18. december 2025
Uopfordret anmeldelse
Besvarelse fra Ruby UK
Hi Mr Boggiano,
Thank you so much for taking the time to leave this lovely feedback. We’re really pleased to hear that both you and your daughter are happy with the gates and the service. It truly means a lot that you took the time to share this, so thank you. If there’s anything else you need, please don’t hesitate to let me know! 😊
Kind Regards
Kate
Ruby UK
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