Great experience very easy to get my washing machine insured and at a very good price everything was easy and straightforward to set it all up.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Had trouble adding an appliance on the web portal. Spoke to Rosanna who was most help full. Although there were a few hiccups she worked her way through the procedure and kept me informed of every... Se mere
Virksomheden har svaret
Very easy site to use extremely good prices for every appliance insurance and every gadget insurance a long with tv and pc insurance. Basically anything and everything you need insuring.
Virksomheden har svaret
Signing up with Row.co.uk was surprisingly easy. The process was straightforward: I had an initial question, I called up and spoke to Roseanne who assured me with comfort, authenticity and consistency... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
As one of the most competitively priced insurance providers in the UK, Row.co.uk secures the best value deal for you by diving a little deeper than our competitors into the cover provided. We go absolutely quackers for great customer service - it is at the heart of anything we do! From providing comprehensive coverage at a great price, to our easy to use site and friendly advisors, we stand out from the crowd. Find out why our customers love us by getting a quote on a Gadget, Mobile Phone, TV, Appliance, Home Emergency or Boiler cover policy.
Kontaktoplysninger
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Storbritannien
- 0203 411 9409
- customerservices@row.co.uk
- row.co.uk
4,2
God
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 20 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Easy to get quote and cover
Easy to get quote and cover. Helpful to have ‘other’ in drop down box for an appliance brand that was not listed.
26. juni 2023
Uopfordret anmeldelse
Besvarelse fra Row.co.uk
Good Afternoon,
Thank you for getting in touch with us and we are really pleased that you have found our services helpful, thanks for the great 5-star review.
Kind Regards
Sophia
Micheal was a great help in renewing my…
Micheal was a great help in renewing my policy.
16. juni 2023
Uopfordret anmeldelse
Besvarelse fra Row.co.uk
Good Morning,
Thank you for the great 5* review for Michael! I will be sure to let him know to keep up the great work.
Kind regards,
Hanna
Good quote for 2 tablets
15. juni 2023
Uopfordret anmeldelse
Besvarelse fra Row.co.uk
Good Afternoon,
Thank you for your feedback, we are pleased that you are happy with the service received.
Kind Regards
Sophia
Good experience
9. juni 2023
Uopfordret anmeldelse
Besvarelse fra Row.co.uk
Good Afternoon,
Thank you for the great 5* feedback, we really appreciate it!
Kind regards,
Hanna
Besvarelse fra Row.co.uk
Good Afternoon,
Thank you so much for the great feedback for our team!
Kind regards,
Hanna
All straight forward rosanna very…
All straight forward rosanna very helpful and polite good customer service.
2. juni 2023
Uopfordret anmeldelse
Besvarelse fra Row.co.uk
Good Afternoon,
Thank you for the lovely feedback for Rosanna! I will be sure to let her know to keep up the great work.
Kind regards,
Hanna
So easy and good value
So simple and easy to have everything insured in one go with just a few clicks
19. maj 2023
Uopfordret anmeldelse
Besvarelse fra Row.co.uk
Good Afternoon,
Thank you for letting us know how we did, its great to see that you found it easy to navigate our site!
Kind regards,
Hanna
Besvarelse fra Row.co.uk
Good Morning,
Thank you for your kind words for our agent Natalie! Please do let us know if we can help any further at all.
Kind regards,
Hanna
So easy to get my new phone Insured and…
So easy to get my new phone Insured and the old one cancelled no long wait just quick and efficient and Friendly
11. maj 2023
Uopfordret anmeldelse
Besvarelse fra Row.co.uk
Good Afternoon,
Thank you for letting us know how we did and for giving us a great 5* for our services!
Kind regards,
Hanna
Rosanna was very helpful with changing…
Rosanna was very helpful with changing my phone type so my insurance would carry on as usual. THANK YOU 🙂
11. maj 2023
Uopfordret anmeldelse
Besvarelse fra Row.co.uk
Good afternoon,
Thank you for taking the time to leave Rosanna such a lovely review, I will be sure to let her know to keep up the great work!
Kind regards,
Hanna
Besvarelse fra Row.co.uk
Good Morning,
Thank you for letting us know how we did, we really appreciate it!
I am glad you found our website easy to use, but if you do have any questions at all, please feel free to get in contact and we will be happy to help.
Kind regards,
Hanna
Tried calling them when i had a burst…
Tried calling them when i had a burst water pipr on a sunday night and all answerphone messages said call back on monday. not 24 hour service
had to call out an emergency plumber not worth 1p
5. marts 2023
Uopfordret anmeldelse
Besvarelse fra Row.co.uk
Good Morning,
Thank you for sending us this information so we can look into this matter for you.
I am sorry to hear that this has happened. When raising a claim on your ROW Home Emergency, you must contact the underwriters of your policy ARC LIM emergency which is a 24-hour emergency line.
It does read in the terms and conditions that if you need to raise a claim you would need to contact LIM on their 24-hour emergency line as our customer service line is not open over the weekend.
If you have any further questions related to your policy, please let us know and we will provide you with any information you need.
Kind regards,
Hanna
Good Morning,
I am very sorry to hear that this has happened, I have requested some further detail so that we can look into what has happened.
Kind Regards
Sophia
Row claim settled swiftly thanks to Sandy and Chloe
My initial contact was with Sandy at Row, and she was very professional and communication skills in dealing with my particular issues were excellent, so I was made to feel at ease and that my claim would be dealt with swiftly, I found her highly efficient and helpful. From this point Chloe in the claims Team handled my claim It was a pleasure dealing with Chloe and this is my first claim ever. I am relieved that it has now been handled and await my new fridge freezer delivery. I would highly recommend both Sandy and Chloe as a highly professional and pleasent Thanks to this positive experience my dealing with Row has been much less stressful. 😄
23. marts 2023
Uopfordret anmeldelse
Besvarelse fra Row.co.uk
Good morning,
Thank you so much for taking the time to write Sandy and Chloe such a lovely review! I am glad they were able to help you out with your first claim with us and was able to put your mind at ease!
If you do have any further questions, please do let us know.
Kind regards,
Hanna
THE OF THE INSURANCE WAS GOOD
21. marts 2023
Uopfordret anmeldelse
Besvarelse fra Row.co.uk
Good morning,
Thank you for letting us know how we did and for giving us a 5* review, we really appreciate it!
Kind regards,
Hanna
I would leave not one star at all for…
I would leave not one star at all for this company but can’t be done , I have paid my washing machine insurance for 3 years I tried to make a claim , spoke every day for 12 days , but as I lost my proof of purchase they will not fix my washer , absolutely disgraceful company , DO NOT give them your money
6. marts 2023
Uopfordret anmeldelse
Besvarelse fra Row.co.uk
Good Afternoon,
Thank you for sending in this information so I can look into this matter for you.
I apolagise that this has happened and I can understand the frustration. Unfortunately, it is a requirement to provide proof of purchase in order to raise a claim on this policy.
If you contact the company in which you purchased the appliance from, they should be able to supply you with this proof of purchase.
I apologise that we are unable to continue with the claim if we are not able to receive this documentation.
Kind regards,
Hanna
Good Morning,
I am sorry to hear that you are not happy with our service, I have requested some additional information from you so that I can look into this.
Kind Regards
Sophia
Friendly patient listened and…
Friendly patient listened and understood while trying to suit my needs
9. marts 2023
Uopfordret anmeldelse
Besvarelse fra Row.co.uk
Good afternoon,
Thank you a great 5* review, we really appreciate it! Im glad we were able to assist you!
Kind regards,
Hanna
⭐️⭐️⭐️⭐️⭐️⭐️
Brilliant service, was easy to checkout and gives you that extra piece of mind.
8. februar 2023
Uopfordret anmeldelse
Besvarelse fra Row.co.uk
Good morning,
Thank you for the 5* feedback we really appreciate it!
Kind regards,
Hanna
It was relatively straight forward and…
It was relatively straight forward and quick
7. februar 2023
Uopfordret anmeldelse
Besvarelse fra Row.co.uk
Good afternoon,
Thank you for the great feedback and 5* review we really appreciate it!
Kind regards,
Hanna
I received the best customer service…
I received the best customer service from Connor and his colleague they was very helpful and understanding
31. januar 2023
Uopfordret anmeldelse
Besvarelse fra Row.co.uk
Good morning,
Thank you for your feedback we really appreciate it! I will be sure to pass this over to the relevant agents.
Kind regards,
Hanna
Flawless experience
Flawless experience, no payment required, all done via direct debit. Very good
16. januar 2023
Uopfordret anmeldelse
Besvarelse fra Row.co.uk
Good morning,
Thank you for your 5* review! Please let us know if we can help any further.
Kind regards,
Hanna
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.