Gary Thompson from Ross Care is outstanding. He always arrives when he says he will, is friendly, professional and incredibly knowledgeable. No matter what problem my son’s wheelchair has, Gary alwa... Se mere
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Se, hvad kunderne siger
Gary Thompson came out to repair my son’s wheelchair and really went out of his way to do so . Extremely caring towards the understanding of a person who relies on a wheelchair 24/7 and is unable to w... Se mere
Gary Thompson did an excellent job of refitting a part to my wheelchair which had fallen off some days earlier. He also noticed that the left hand armrest was damaged and following a short visit to hi... Se mere
Simon rang before he arrived to check the location of the wheelchair users. He was able to fix both wheelchairs and looked at a third. Simon was very helpful and gave us an update on other jobs. We... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Ross Care is a major provider of NHS Wheelchair Services and NHS Approved Wheelchair Repair. We provide therapist assessment, special seating, delivery & maintenance to support over 200,000 Wheelchair Users across England & Wales.
Kontaktoplysninger
Unit 11, Westfield Road, CH44 7HX, Wallasey, Storbritannien
- enquiries@rosscare.co.uk
- rosscare.co.uk
4,8
Fremragende
830 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 91 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Ross Care
Hi Anthony, thank you for your review. We’re glad everything met your expectations.
A helpful and professional team.
I called to report a problem. The office gave me a name, date and time window that suited myself. Jason arrived as stated and curiously listened to my problem. He carefully took my wheelchair to his van to address the issue. He returned with the repaired chair and made sure it was setup correctly for myself. He had set it up as I had it before and I was happy with the work. He was a very plesent and polite gentleman, who performed his work with professionalism and respect. I highly recommend him and Ross Care for a job well done.
22. april 2026
Uopfordret anmeldelse
Besvarelse fra Ross Care
Hi Kevin, thank you for your detailed feedback. We’re pleased the team provided a professional and efficient service, and we’ll ensure your comments are shared with the local manager.
Wheelchair repair team Ross care
I'm always pleased with the service Ross Care provide..Gary Thompson was the service man today,he called before he arrived to let me know he's on his way. He provided quick service and was very friendly guy. Thank you Gary.
22. april 2026
Uopfordret anmeldelse
Besvarelse fra Ross Care
Hi Ghosia, thank you for your kind review. We’re glad Gary provided friendly and efficient service and kept you informed, and we’ll pass this on to the local manager.
Leg strap options
The guy was informative and went through our various options with us regarding our enquiry
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Ross Care
Hi Tom, thank you for your review. We’re pleased the engineer was informative and helped you explore the available options.
Sean Taylor
Sean Taylor
I recently used this wheelchair service and was genuinely impressed with the level of care and professionalism throughout. From the first point of contact, everything was handled efficiently and with a friendly attitude. The team was punctual, respectful, and clearly experienced in assisting people with mobility needs.
What stood out most was their attention to detail and willingness to go the extra mile to ensure comfort and safety. The equipment was clean and well-maintained, and the entire process felt smooth and stress-free.
It’s not always easy to find services you can fully rely on, but this team did a consistently good job. I would definitely recommend them to anyone in need of dependable wheelchair support.
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Ross Care
Hi Leck, thank you for your detailed and thoughtful feedback. We’re delighted to hear about your positive experience and the team’s professionalism, and we’ll ensure this is shared with the local manager.
Ross Care Wheelchair service
One of Ross care's engineers Gary Thompson has been out to my son a few times now both in school and at home for wheelchair repairs. He always goes above and beyond to ensure a professional service and has a friendly and approachable nature. He is a hard worker and takes pride in his work, ensuring the safety and comfort of my son . If only everyone could be as helpful as him 🙂 thank you Gary.
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Ross Care
Hi Hayley, thank you for your lovely feedback. We’re pleased Gary continues to provide such reliable and supportive service, and we’ll pass your comments to the local manager.
Fantastic service and the team have been great to us
The service we’ve received has been very good,can’t praise you enough,
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Ross Care
Hi Brian, thank you for your kind words. We’re really pleased to hear you’ve had such a positive experience.
Sean Taylor came to fit a stump board…
Sean Taylor came to fit a stump board to my Dad's wheelchair today at Newquay Community Hospital. He was efficient, friendly and the service provided was faultless.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Ross Care
Thank you for your feedback. We’re glad Sean provided efficient and friendly service, and we’ll ensure this is passed on to the local manager.
The Gentleman was very polite and…
The Gentleman was very polite and professional,he showed great patience and his presentation of the wheelchair was extensive
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Ross Care
Hi Michael, thank you for your review. We’re pleased the engineer provided a professional and thorough service.
Besvarelse fra Ross Care
Hi Mrs Bark, thank you for your kind feedback. We’re pleased you found the service friendly and efficient.
Gary Thompson out of hours wheelchair…
Gary Thompson out of hours wheelchair engineer was very understanding and dedicated to make sure the job is done ASAP
18. april 2026
Uopfordret anmeldelse
Besvarelse fra Ross Care
Hi Mohammed, thank you for your kind feedback. We’re pleased Gary was able to provide prompt out of hours support and get everything sorted, and we’ll pass this on to the local manager.
Brilliant service from Gary Thompson
Gary Thompson came to fix wheelchair friendly Gary was professional and knew his job ,came out of hours and got everything working again cannot fault him at all brilliant service brilliant chap credit to service
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Ross Care
Hi Lisa, thank you for your fantastic feedback. We’re delighted Gary could get everything working again and provide such a professional service, and we’ll share your comments with the local manager.
Sean Taylor provided an excellent…
Sean Taylor provided an excellent service repairing Lilli’s wheelchair.
Thank you so much.
Geoff and Lilli
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Ross Care
Hi Geoff, thank you for your kind review. We’re pleased Sean provided an excellent repair service for Lilli’s wheelchair, and we’ll pass your feedback to the local manager.
Jason Tbllins was terrific
Jason Tbllins was terrific. He fixed the issues I had straight way. He helped me understand the Issue and gave me a step by step explanation as he was working on the issues at hand. first time experience of anyone doing that for me.
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Ross Care
Hi Amaan, thank you for your detailed feedback. We’re glad Jason resolved the issue quickly and took the time to explain everything clearly, and we’ll share this with the local manager.
My partner had Hugh as our engineer
My partner had Hugh as our engineer, an we can’t fault him he’s wonderful takes his time, on the job he’s completing.
He’s always happy to have a chat, happy, cheerful great experience all round.
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Ross Care
Hi Kim, thank you for your lovely feedback. We’re pleased Hugh provided such a friendly and thorough service, and we’ll ensure your comments are passed to the local manager.
The Engineer Sean Taylor was very…
The Engineer Sean Taylor was very patient answered my questions,He explained what he was doing when he was servicing the chair .
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Ross Care
Hi Simon, thank you for your review. We’re pleased Sean took the time to explain everything clearly during the service, and we’ll pass this on to the local manager.
Gary Thompson was say kind and caring…
Gary Thompson was very kind and caring when he delivered the equipment. Explained everything I needed to know. Offered to help with getting me some water when I struggled to catch my breath back. Very kind and caring person. A true asset to this company.
15. april 2026
Uopfordret anmeldelse
Besvarelse fra Ross Care
Hi there, thank you for your kind feedback. We’re delighted Gary provided such caring and supportive service, and we’ll share your comments with the local manager.
Ready for my holiday now.
When my wheelchair arrived there were no clips under the arms so today Sean Taylor came and fitted them. He was friendly and showed us how to remove them if we needed to. Then left and wished us a happy holiday
(My husband obviously told him we were going and it is my 1st holiday with a wheelchair) Thank you for your good service and support. Sue Wherry
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Ross Care
Hi Susan, thank you for your lovely review. We’re pleased Sean was able to help and ensure everything was set up properly ahead of your holiday, and we’ll pass your feedback to the local manager.
Gary Thompson rescued me a very nice…
Gary Thompson rescued me a very nice man friendly and very helpful
Thank you, Gary, for your help
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Ross Care
Hi Z Akhtar, thank you for your kind words. We’re pleased Gary was able to assist you and provide such helpful service, and we’ll share your feedback with the local manager.
Gary is always so helpful!
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Ross Care
Hi Leanne, thank you for your feedback. We’re glad Gary continues to provide such helpful support, and we’ll pass this on to the local manager.
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