Gary Thompson from Ross Care is outstanding. He always arrives when he says he will, is friendly, professional and incredibly knowledgeable. No matter what problem my son’s wheelchair has, Gary alwa... Se mere
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Se, hvad kunderne siger
Gary Thompson came out to repair my son’s wheelchair and really went out of his way to do so . Extremely caring towards the understanding of a person who relies on a wheelchair 24/7 and is unable to w... Se mere
Gary Thompson did an excellent job of refitting a part to my wheelchair which had fallen off some days earlier. He also noticed that the left hand armrest was damaged and following a short visit to hi... Se mere
Simon rang before he arrived to check the location of the wheelchair users. He was able to fix both wheelchairs and looked at a third. Simon was very helpful and gave us an update on other jobs. We... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Ross Care is a major provider of NHS Wheelchair Services and NHS Approved Wheelchair Repair. We provide therapist assessment, special seating, delivery & maintenance to support over 200,000 Wheelchair Users across England & Wales.
Kontaktoplysninger
Unit 11, Westfield Road, CH44 7HX, Wallasey, Storbritannien
- enquiries@rosscare.co.uk
- rosscare.co.uk
4,8
Fremragende
830 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 91 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Gary Thompson came today to put new…
Gary Thompson came today to put new wheels on my wheelchair. He was polite,respectful and did a very good job repair. Ross Care triumphs again. Thankyou 😁👌
29. april 2026
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Besvarelse fra Ross Care
Hi Val, thank you for your lovely review. We’re delighted to hear Gary provided such polite and respectful service while repairing your wheelchair. We’ll pass your kind comments on to Gary directly.
Nigel was extremely knowledgeable and…helpful
Nigel Wilson was extremely knowledgeable and gave me a lot of time when he came to deliver my power chair. This included setting it up so that it was appropriate to me and giving instruction and advice as to how to use it.All clearly given with time to ask questions etc. He also took me out for a "test" drive . I was particularly nervous about going up and down steep hills here and he accompanied up and down the nearest one which greatly increased my confidence. Thank you!
21. april 2026
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Besvarelse fra Ross Care
Hi, thank you for your wonderful feedback. We’re delighted to hear Nigel provided such knowledgeable and supportive service while delivering your power chair and helping build your confidence in using it safely. We’ll ensure your lovely comments are passed on to Nigel’s manager.
Came out straight away when my electric…
Came out straight away when my electric wheelchair stopped working.fixed the problem straight away.very polite and helpful.very good experience.
28. april 2026
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Besvarelse fra Ross Care
Hi, thank you for your review. We’re pleased to hear the engineer responded so quickly and was able to repair your electric wheelchair promptly while providing such polite and helpful service.
Our engineer today was Gary and he…
Our engineer today was Gary and he was great wery kind and helpful he fixed my sons chair and was just such a nice person
28. april 2026
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Besvarelse fra Ross Care
Hi Ms Ward, thank you for your wonderful review. We’re delighted to hear Gary provided such kind and helpful service while repairing your son’s wheelchair. We’ll be sure to pass your lovely comments on to Gary’s manager.
Gary Thompson showed the utmost empathy…
Gary Thompson showed the utmost empathy and expertise in showing me how to use the wheelchair nothing was too much trouble and an adjustment was soon carried out to make the chair more comfortable for my husband
28. april 2026
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Besvarelse fra Ross Care
Hi Lin, thank you for your fantastic feedback. We’re delighted to hear Gary showed such empathy and expertise while helping you and your husband with the wheelchair adjustments. We’ll ensure your kind comments are shared with Gary’s manager.
Absolutely amazing
Absolutely amazing. Can not believe the service. I’m from Dorset and on holiday in Cornwall.
Sean Taylor came Letting us know times and when on his way.
Very polite. Nothing was too much. Chair fixed and done within half hour
What service. Thank you.
28. april 2026
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Besvarelse fra Ross Care
Hi, thank you for your amazing review. We’re delighted to hear Sean kept you updated throughout and was able to repair the chair so quickly while you were away on holiday. We’ll make sure your wonderful comments are shared with Sean’s manager.
Excellent service
Darren, the engineer, visited this morning soon after we reported a fault with my wheelchair. He rapidly diagnosed the fault and effected a repair, meaning I am mobile again!
28. april 2026
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Besvarelse fra Ross Care
Hi, thank you for your lovely feedback. We’re pleased to hear Darren responded promptly and was able to quickly diagnose and repair the fault with your wheelchair. We’ll pass your kind comments on to Darren’s manager.
Gary Thompson
Gary Thompson great person come on time and good work
27. april 2026
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Besvarelse fra Ross Care
Hi, thank you for your review. We’re delighted to hear Gary arrived on time and provided such good service during the repair. We’ll ensure your comments are passed on to Gary’s manager.
Gary Thompson was a professional…
Gary Thompson was a professional technician and a lovely person.
He has so much knowledge about chairs, he explained thoroughly what the problem was and fixed it.
Extremely polite and a pleasure to meet.
Thank You!
27. april 2026
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Besvarelse fra Ross Care
Hi Wendy, thank you for your fantastic review. We’re delighted to hear Gary provided such professional, knowledgeable and polite service while repairing your wheelchair. We’ll make sure your lovely comments are shared with Gary’s manager.
excellent experience
sean taylor delivered my new wheelchair, he is very professional, polite, knowledgeable and explained everything to me. he is a credit to your team. You replied but you called me fiona, I am Vanessa so you give Sean the correct info please
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Ross Care
Hi Fiona, thank you for taking the time to share such detailed feedback. We’re delighted to hear Sean was understanding, accommodating and proactive in arranging the support you needed regarding your seating concerns. We’re pleased he was able to help ensure a therapist contacted you promptly, and we’ll be sure to pass your kind comments on to Sean’s manager.
Sean Taylor was very understanding…
Sean Taylor was very understanding about the fact that I was out when he came to service my government power chair and came back later that same day. I also explained about problems with my seat and the fact that it is mine (paid for by me) but no longer fits me because when the wheelchair services put the seat on their base for me they squashed in the sides of a brand new SOS postural seating base. I have tried Autobot seating and it did not suit me as I lean heavily on my seats and have a lot of spasm so the cushioning inside the outer shell sank in and was not supportive for my back and hips. Hence why it took me nearly 10 years to get a new seat as it was so expensive. I explained this to Shaun and he was very helpful and said he would arrange an appointment with the therapist. Since all this has happened I have had to save for a lot of years to get a new chair and a new seat as my government chair was so painful for me. I was only able to find the last little bit of money via my mum who has now passed. Shaun did as promised and the therapist rang the very next day. Thank you Shaun.
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Ross Care
Hi Fiona, thank you for taking the time to share such detailed feedback. We’re delighted to hear Sean was understanding, accommodating and proactive in arranging the support you needed regarding your seating concerns. We’re pleased he was able to help ensure a therapist contacted you promptly, and we’ll be sure to pass your kind comments on to Sean’s manager.
They came and fixed the wheelchair he…
They came and fixed the wheelchair he was very respectful.
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Ross Care
Hi Patricia, thank you for your kind feedback. We’re pleased to hear the repair was carried out respectfully and efficiently, and we’ll be sure to pass this on to the local manager.
Always find Ross Care easy to contact…
Always find Ross Care easy to contact and arrange appointments. Had a visit from an engineer, Sean Taylor, to repair my son’s electric wheelchair. Work carried out was excellent and engaging. Will happily recommend, keep up the good work. Andrew B
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Ross Care
Hi Andrew, thank you for your great review. We’re glad you found the team easy to contact and that Sean delivered excellent service, and we’ll share your comments with the local manager.
Gary Thompson visit
Gary Thompson was very very friendly and attentive to the job. He made sure to give me a fresh seatbelt for piece of mind even though it was in fully functional. Also Gary phoned me prior to the visit to inform me he was on the way which was handy as normally they don’t
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Ross Care
Hi Shez, thank you for your lovely feedback. We’re pleased Gary provided such friendly and attentive service, and we’ll make sure this is passed on to the local manager.
Gary phoned the night before with a…
Gary phoned the night before with a time slot which was appreciated
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Ross Care
Hi Gilly, thank you for your review. We’re glad the communication ahead of the visit was helpful, and we’ll share your feedback with the local manager.
Thorough and helpful environmental assessment
Nigel was very helpful, explaining different aspects of the wheelchair that I am to have. He was very thorough examining and measuring doorways et cetera to check that the wheelchair will be suitable. Also friendly and cheerful, thank you.
22. april 2026
Uopfordret anmeldelse
Besvarelse fra Ross Care
Hi A H Staite, thank you for your detailed feedback. We’re glad Nigel was thorough and supportive throughout, and we’ll share your comments with the local manager.
Gary thompson was very helpful and…
Gary thompson was very helpful and polite brilliant!
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Ross Care
Hi Chloe, thank you for your review. We’re pleased Gary was helpful and polite during the visit, and we’ll ensure this is passed on to the local manager.
Helpful and informative.
The engineer was very helpful and informative, he explained how everything on the wheelchair worked and made sure it was adjusted to fit me properly, for my comfort and safety.
22. april 2026
Uopfordret anmeldelse
Besvarelse fra Ross Care
Hi Simon, thank you for your feedback. We’re glad the engineer was informative and ensured everything was adjusted for your comfort, and we’ll share this with the local manager.
Ross Care supplies a very efficient service
Ross Care supplies a very efficient service. Right from initial contact with the office the service is polite and very helpful. The engineer, Nigel George, is lovely and in my opinion goes above and beyond in his service. I would recommend this company, they are brilliant.
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Ross Care
Hi Janne, thank you for your fantastic feedback. We’re delighted to hear about your positive experience and Nigel’s support, and we’ll ensure this is shared with the local manager.
Besvarelse fra Ross Care
Hi Angela, thank you for your kind feedback. We’re pleased you found the service friendly and helpful.
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