ROLI Anmeldelser 

Quick delivery and quality product as ever

This is just crazy, got my Roli Piano 3 years ago, i wanted a membership but at the time they only took specific credit cards they told me in a few months there would be more options so i waited. Few months later no other options at the time i contacted theme about it, they said theres being a delay, ok can happen! Then were a year further and still no other options to pay for my memebership accept the specific credit cards (there were 3 where u could pay with, i didnt had 1 of theme). Then i got sick, now were 3 years later, i thought this is the time to learn piano, i'm not sick anymore and i read that there were more options to pay, even with Klarna. So i went to the app, logged in and i was automatically sended to the website to subscribe. I clicked on 'solo', then paying for a month by billing a year and then i'm getting an error that something went wrong. So i go the the website true my ipad, went to memebership option and tried it over there. Did the same steps, added to my cart, clicking on pay and out of the sudden its saying that my shop cart is empty. When can i use my piano finally??? Cause this shit is ridiculous!! I bought 2 piano's at the time and over the years i could never use theme because of paying issues with u guys!! This is some bullll!! Already made an ticket but waiting time is 2 weeks, what the hell, 2 weeks for just helping someone out?? Get your thingst straight and fix it!!

This is something so different

Order came faster than expected and Roli made it easy to purchase with different payment options. Keyboard and software was easy to get going. Product is like nothing else. Highly recommend!

Ordered the Roli Learn in December 25 and STILL have not received it. They just keep pushing back the shipment date every month. This is ridiculous. I would recommend not ordering from this dishonest company.

7 months and counting, is what I have been waiting for the Piano to arrived.

I'm starting to ask for a refund, support tickets, discord, emails to the the founder, you name it, nothing works...

They need to fix their production pipeline first before selling it to the world.

Customer service is almost nonexistent. My items kept on being delayed for months. Tarifs or no tarifs, companies should really have a backup plan. I believe it took almost 12 months or more for me to get my Airwave, and 9 months to get the Piano. On top of that, more than once, I have asked to have the name in the marketing changed. I only used my hubs cc on the first purchase. All my other orders have been with my cc. Regardless of payment method, I have no idea why you keep insisting on using my husband's name when I get emails. The account is under my name. While products are amazing, and I do like to splurge on my music instruments, I will not buy any products again. User experience is more important to me.

My airwave arrived late and is still not working. My ticket was closed because I got busy for a while. No one got back to me and said "Hey is your airwave working?" I. tried to help debug my system - not a good way to support the product. I guess when I have another 48 hrs free I'll work on it again.
My Seabord works great

The service was quick and helpful

So, it's 15 months now since I ordered a Piano system...
Their email support team are MIA - replied to one email in 7 months and that didn't even address the qn - and then radio silence. Got a reply today (woah) and all it said was 'You should have received an email updating you' - ofc I haven't... honestly, they couldn't do a 1 min check to actually see if I had been sent an email [or ask the person in that section, check their database] - rather than wasting more of my time having to check, and get further frustrated/disappointed
The COO sent out 2 'no reply' emails this year with no useful information, and zero actual real world results.
I hear through the Discord grapevine that it's now going to be a few more months at least - but ofc their COO is MIA, and based on the lack of comms/updates doesn't care enough to do a respectful level of updating/comms.
Hang your head in shame ROLI :(
UPDATE in relation to ROLI reply -
I'm not an idiot - ofc I checked my spam folder and there was no email from ROLI - once again it seems like no one in your company sections can communicate with each other - One section says one thing, another says another contradictory thing.
And yes I immediately emailed back ROLI to explain that I hadn't received the update and had checked everywhere - but based on experience I doubt I'll get a response in less than 7 weeks and even then it will be of zero practical use.
So I don't actually think you are"sincerely sorry" ROLI - all you do is deliver empty platitudes and misdirection to string us along for more and more months.

I love Roli. I know they are victims of the times with tariffs and component shortages covid before, just like all companies have issues Native Instruments, PreSonus, PositiveGrid. Anyway the products are so good and unique!

Save your money

Good idea, poorly executed - slide is very "discrete" so the sound is choppy and not smooth, certain points on the surface are more sensitive than normal. Raised an issue, was told I needed to wait several months, followed up after several months, was told I needed to wait several more months, so I've pretty much given up.

EDIT in response to their reply: I am aware. The issue was raised at the start of this year. It took some back and forth til February 13 to then promise a resolution (a replacement unit) in May. I didn't hear back so I checked in on 15 June. I received a reply on 17 June (5 days ago) saying the units won't be available until September. At the same time, they're asking for details but I don't see the point right now given the timeline has been pushed so far back.

This is a scam. You will never receive the product. They will take your money and will keep delaying your product. You will be told it's delayed by months a few days after the due date. In each channel you will hear different reasons for the delay. Never the same reason.

I ordered the Piano + Airwave bundle. The piano arrived after months of delay, but the build quality is awful. Multiple keys are sticky and make a loud squeaking sound when pressed. Other keys have cosmetic issues.

I asked to repair it and was told to wait until replacement units are ready.

I wondered if the return label I was provided would expire and was told that no, it would NOT expire.

So after many months of waiting, I made my way to the only post office in my area to drop off the piano and was told that the label DID in fact expire. ROLI staff confirmed to me in an e-mail that this was the case. They asked if my address was still up to date so they could issue a new return label.

I confirmed that my address was still up to date on the same day (this was over 3 weeks ago now), but have since not heard back.

None of my follow-up e-mails nor my attempts to get their attention on Discord were answered, which has made me come to the conclusion that even if I did send my piano in for repair, I would probably never see the replacement unit.

It's hard to trust in a company that answers other customers on Discord while skipping my messages completely.

So I guess all that is left for me is cutting my losses and feeling scammed. Thanks ROLI.

I have been waiting since January for the replacement magnetic connector that was not with my original order. I also placed an order at the beginning of February for a SEABOARD II case, and AIRWAVE case and two more extra magnetic connectors, (Over $300 of products from ROLI), none of which have been delivered. I have contacted them over and over and I just keep getting excuses. Then, they just disappeared and stopped replying.
It is now June 18th, STILL, NOTHING. ZERO COMMUNICATION, ZERO PURCHASES DELIVERED, but the funds were taken from my account. Is this a legitimate company? Who's running that business? Customer support is ATROCIOUS,... ABYSMAL, even.
I haven't even been able to use the AIRWAVE without the second magnetic connector... Praying I'll never need tech support from this co. What recourse do I have? Completely frustrated. At this point I feel that roli should give me a refund for EVERYTHING.
I see that roli replied to my last review. I did a advised, still, nothing.

I have already supplied all the needed info for this order. It is now half way through September and I STILL have not heard ANYTHING from ROLI.

I ordered an Airwave & Piano back in December 2025, the Airwave eventually turned up after the courier had said i had already received it. This was resolved within 4-5 weeks.

Multiple emails direct to Roli support have been sent regarding the Piano, also message after message have been sent to Roli on their Instagram page, these are being replied to, they do eventually reply but this response is usually weeks later.

So 6 months after ordering the Piano I'm still waiting for it to arrive, messages from their CEO are empty promises. And still no answer when it will finally arrive, however i do have 3 coupons to active towards the subscription when it finally arrives, whats the betting these are no longer active ?

We wait and see.. The customer service from Roli is non existent, they have offered a refund but after waiting over 6 months i may as well sit it out..

Unitl i get the product i cant comment on if the goods are worth the wait but all in all its been a bad experiencer fron start to finish.

Still no response ? ? ? 22-7-2026

I’m writing to follow up on order #240240.

It has now been two years and I still have not received the piano. This is unacceptable, and I need a clear update and immediate resolution.

If this is not solved promptly, we will proceed with legal claims.

Pessimi, assistenza praticamente nulla, più di un anno oer ricever un prodotto senza avere alcun tipo di informazioni. MAI PIU'. Sconsiglio assolutamente questa azienda e i suoi prodotti.

This is a horrible sham of a company, avoid at all cost. They promise you a product, take your money and then keep telling you it’s delayed. I was told 3-4 weeks before they got my money, I’m on month 5 after they got my money. Many new shipping estimates have come and gone now.

Listen to the reviews and look elsewhere, these reviews aren’t generally disgruntled people, they are thousands of customers that have been screwed over by a company that is poorly operated.