ROLI Anmeldelser 

I ordered a Roli Piano and case back on December 21, 2025. While I received the accompanying case, it has now been nearly seven months and the actual piano has still not arrived.

Over this half-year mark, I have received numerous emails from Roli offering nothing but endless excuses for the continuous shipping delays. Enough is enough. I will no longer wait for a product that may never arrive.

Today, I called American Express to file a claim and have my money refunded. I am also opening a case to return the Airwave and the piano case, as they are completely useless to me without the instrument itself. Incredible disappointment and terrible customer experience.

My Roli piano was a covid purchase. As we returned to real life I stopped practicing and eventually didn't even have the app anymore. Then I realized I was still paying the subscription! I didn't have the app on my phone anymore so I could not go in that way to cancel. I found my original e-mail with my account number from 2021 and e-mailed the company. They -easy-peasy- cancelled for me AND refunded the charge from May without me even asking!

Purchase an M piano back in December.

It’s been months of delays that I only receive updates when I reach out. Definitely feels like a scam. I requested a cancellation and refund and that’s when it gets really quiet from them.

Avoid this business

Great and Innovative products to help making unique music.

So this will be my 4th 1 star review, trying to get a respons from the customer service. They answer here, but Thats the Only place.

See my other reviews, and be alert. This is as close to a scam as you might come

#238173

While I anticipate the device. It's time to delivery has been problematic... I'm just trying to track the progress. And cannot seem to find a way to do that. It's a frustrating experience. Could someone just make it right? I'm anxious for my new toy. Where's it at?

Multiple delays. More than 6 months waiting for the product. The most frustrating experience I've had with a product and order EVER.

Terrible company terrible communication. ordered in Nov 2025 received Airwave but no piano. Keep being offered vouchers on a platform i cannot use and not responding to refund requests. Supposed to be getting it late June we will see. Hands down worst customer experience of my life … avoid

*Update June 4: I've now opened a new support ticket with ROLI (246619) specifically demanding a refund and cancelation of my order. Awaiting response and fulfillment other than the automated one just received. Still no reply regarding my previous complaint on the first support ticket regarding delivery.*

I still haven't received my order. The order was purchased early March (Refurbished Seaboard 2, sustain pedal and soft case) with shipping predicted for early April. Nothing came in April and there were no updates from Roli. Their only response came as automated messages upon my initiative to write them. Since making my first complaint via shopify, Roli responded right away on April 28th and expected the order to ship the next week. By May 8, nothing. No shipping info or any update from Roli. I wrote Roli on May 8th and they responded by changing the expected shipping to the end of May. They did offer free digital products for the wait, but I would first like my original order to arrive and function before taking any further items. It is now the beginning of June. Still no shipping date or any info from Roli. I wrote them once again on May 28 and have not received a response. Filed a second complaint via Shopify on June 1st and wrote Roli once again today. No response after that second complaint or today.

I will not put up with further delays for this delivery I paid for in March. I will not accept free offers for products to make up for this delay, inevitably still not receiving my original order and therefore essentially overpaying for "free" software at the cost of my original order.

I expect a full refund!

Support ticket 244703
order confirmation number is: SE-51023

I placed an order in December 2025 and still have not received it. Since then, I've been given multiple delivery estimates, only for the date to be pushed back month after month. What's even more frustrating is that the company continues to spend time marketing, posting on social media, and promoting new products, yet they seem unable to fulfill existing orders or respond to customer emails in a timely manner.

At this point, the lack of communication and accountability is unacceptable. Customers who have already paid deserve honest updates, responses to their inquiries, and delivery of the products they were promised. I'm posting this in hopes that someone from the company will finally address my order and provide a real resolution instead of another delay. SU-83903

Gros 0
Retard sur tout de plusieurs mois
Piano brisée depuis 60 jours et même après 20 messages aucune réparation prévue
À déconseiller

28 Dec. I ordered the Airwave and Roli Piano (which has 49 full sized keys).

6 Jan. I got an email indicating the Roli Piano had been shipped.

8 Jan. I lodged a support ticket as I was delivered the Roli Piano "M", which has only 24 smaller sized keys.
8 Jan. Roli sent an auto reply email indicating a large number of tickets
and lower than normal staffing due to holiday season.

8 Jan. I posted my issues on Roli's Facebook Messenger page, as on their website. they indicated they can responded better that way via chats.

10 Jan. I followup regarding response times post holiday period.
13 Jan. Roli rely indicating and attempt to nudge my issue forward.

13 Jan. Automated response indicating they have not got to my issue yet.

15 Jan. Various Roli Learn onboarding email arrive. but I don't have my Piano.
15 Jan. I respond to the support ticket via email.
19 Jan. I respond again to the support ticket via email.

22 Jan. Roli email indicating they still have a backlog of tickets but will respond soon.

23 Jan. Roli emailed acknowledging they sent the wrong device to me.
They said I could keep the Piano M for free and they would forward a Roli Piano when available from early Feb.

26 Jan. Roli resent the email previously sent on 23 Jan. in case I missed it.

26 Jan. Roli send a new email asking for a positive review on TrustPilot. (Ya kidding me. Nope.)

14 Feb. Roli email: Still overwhelmed with tickets, but extra staff are clearing the backlog and...
That: responses can take 1-2 weeks.
That: I can return the incorrect item if I wish.
The wording indicates that my case is not isoloated.
They have a system for returns dedicated to Aus Warehose Delivery Error.

16 Feb. I posted on TrustPilot indicating the deliver failure. (While recently providing an update. I deleted the review in error.
This new review replaces it in more detail.)

16 Feb. Roli replied to my post on TrustPilot.
(As above, while recently providing an update, I deleted the review in error, so I can't recall the details of the response)

16 Feb. Roli responded on TrustPilot (email forwarded to me) indicating to provide more details regarding "my experience". I responded via the link they provided.

21 Feb. Roli emailed me acknowledging the delivery error and that they have production faults impacting both the Roli Piano and the Piano M. Further shipments to be delayed by another 8-10 weeks. Explictedly indicated delivery will be late April.

3 Apr. Use FB Messenger to enquire.
7 Apr. Roli replay on FB msgnr indicating further delays.
Correspondence confirms quality issues with the Piano also impact the Piano M.
(So I can't get another Piano M to connect into a 24+24=48 key device to learn to play two handed Piano.

29 Apr. Roli indicate I will be emailed soon regarding delivery times.

2 May. Roli emailed indicating they are happy with the product being produced and that shipping will recommence mid to late May.

24 May. I msg Roli via FB messenger asking for an update. No reply to this.

31 May. It's been 6 months total.

UPDATE/s
8 Jun (Monday) Message via Fb Messenger indicating an email will be sent this week, indicating outstanding orders will be shipped by the end of June.

14 Jun
No followup Email or FB message re delivery of Roli Piano.

6 July
No delivery news.
UK Companies House report released on 3 July 2026
Roli CEO, Roland Oliver Lamb, has been terminated as CEO of the company on 23 April 2026
Via Reddit and Discord.
Worth checking if this notice is fake.
I can't post a link here.
End UPDATE/s

(I was editing my review on Trustpilot on my phone which was cumbersome and the page refreshed when I left it and came back without saving the edits. Somehow deleted the whole review by accident).

So, this what a start up is like!

It would be understandable. but they are now promoting their products for sale again while existing deliveries are outstanding.

Don't get me wrong. I think the Roli Piano and Airwave is a revolution.

But they are failing to deliver multiple innovations.
Whereas I want the basic learning innovation. (not the note bending innovations).

Faults with advanced features are stalling the delivery of the whole product.
While the innovation I want, learn to play, is unnecessarily delayed.
I'm a Mech engineer and a software developer and i know it isn't that simple.

I'm disappointed with the lack of follow-up. given they have acknowledged the problems they've had.
But newly indicated timelines for delivery to recommence have also been missed.

Ordered 2 Piano M keyboard from this company over 6 months ago and still never received it.

What frustrates me most is not even the delay itself — supply chain issues happen — it’s the way the entire situation was handled.

At no point during checkout was it made clear that the product was effectively unavailable or facing massive fulfillment uncertainty. Payment was taken upfront, communication gradually became worse over time, and most “solutions” offered felt more focused on retaining me in their ecosystem than actually making the situation right.

After months of delays, the main compensation offered was extensions to their learning membership platform (which costs the company virtually nothing) and free keyboard cases I never asked for and likely would not use. When I suggested a more meaningful goodwill gesture, like store credit toward other products, the conversation quickly shifted toward offering cancellation instead.

That was the moment it became clear to me that the company was more interested in finding an exit path than genuinely addressing customer frustration.

I understand delays happen. What matters is transparency, accountability, and how a company treats customers when things go wrong. Unfortunately, this experience failed on all three. Would not order or trust this company.

Terrible delivery and disappointing communication

I ordered the keyboard in April. About a month later, I received an email saying there were delivery issues and that I should "wait a bit" while they gathered more information. After that, there was still no update for another two weeks.

The keyboard itself may be excellent, but ROLI really needs to improve its communication and delivery process. At the time of my order, delivery to Slovakia was listed as 2–3 working days, which was far from my actual experience.

BUT Update

I received a response from support, and they finally provided a realistic delivery estimate: the end of June. I appreciate having a clear timeline.

That said, I hope ROLI considers two improvements:

1. Reconsider the delivery service or logistics partner being used.
2. Customers shouldn't have to leave a negative review before receiving clear communication and proper support.

Because support eventually reached out and explained the situation, I've updated my rating to 3 stars.

BUT Update 2

I requested a refund, and it was processed much faster than I expected. Thank you for handling that efficiently.

Overall, I had the opportunity to try the device, and the hardware itself is excellent. The responsiveness, expressive dynamics, and overall build quality are impressive.

However, my biggest disappointment was the software ecosystem.

My goal was to use the keyboard primarily with FL Studio and Serum. Unfortunately, that workflow didn't deliver the expressive MPE experience I expected. FL Studio still has limited native MPE support, and while I also tested Bitwig Studio, Serum itself remains a limiting factor for taking full advantage of the controller's expressive capabilities.

As a result, the keyboard feels like it's been designed primarily around ROLI's own software and ecosystem. Within ROLI's applications, it feels fantastic and genuinely inspiring to play. Outside that ecosystem, the experience is much more limited than I expected.

I still think this is a high-quality product and would recommend it to musicians who plan to use software that fully supports its expressive features. Unfortunately, for my own workflow, it wasn't the right fit at this point.

I ordered a ROLI piano in autumn last year, and while it was promised to arrive before Christmas, it unfortunately didn’t show up until after the holidays. When it finally arrived, the piano already had squeaky keys and visible markings.

Despite these issues, I decided to keep it because I honestly didn’t trust that I would ever receive a replacement in a reasonable timeframe if I returned it, and there was no guarantee a new one would be any better. That’s especially frustrating because the piano itself is otherwise a fantastic product.

I was promised compensation for the issues, but months later not everything has been delivered. Over two months ago, I was told I would receive a soft case and an email confirmation shortly after. Neither the confirmation nor the case has arrived.

For context, I have been trying to resolve these issues with customer support since January. During this time, despite only light use, some of the key glue has started coming loose, and there also seem to be issues with the key sensors that I’ve mostly tried to ignore.

It’s a real shame because ROLI products are genuinely fun and innovative. However, it feels like the company prioritizes marketing and acquiring new customers over taking care of existing paying customers. I constantly receive marketing emails, yet struggle to get proper responses to my support messages. Support replies tend to address issues only partially.

Great products, disappointing quality control and customer service.

Produkt im Januar bestellt und bezahlt. Bis jetzt, Mai keine Lieferung und keine Reaktion auf Anfragen.
Update. Support hat sich gemeldet. Lieferung im August. Wir werden sehen.

I.had a long ongoing problem setting up my iPad and Roli piano with Roli learn. 20 emails in all. Turns out it was a bad cable. They were with me every step of the way. Problem solved with a different usb c cable. Thanks

I ordered two seaboards, two keyboards and the airwave. Both Keyboards came pre-owned despite us ordering New Directly through the company. One was damaged, the other registered to the previous user, therefore, inaccessible to me. I have made several attempts since early Jan to return. One code couldn't be scanned by ups. I went home and emailed them for a new one. getting thrown around emails, finally they said they were experiencing issues and would send me another code. Next day, I get an email saying they're closing the ticket. It's been a month and nothing. I DO NOT recommend this Company. They will send you faulty gear and then fish you around until they eventually lie to you and close your ticket.

Sarah in Creator Support was awesome -- replied quickly and gracefully explained what I needed to do to correct my user error :)

I ordered the Seaboard and Airwave bundle in December 2025 – I'm still waiting for the Airwave (5 months later!). What kind of service is this!