ROLI Anmeldelser 

Absolutely garbage company. Ordered in November 2025 with a promised delivery date of "before Christmas" and it has still yet to arrive. They provide no updates, they don't respond to emails asking about updates. I'm trying to get a refund and they are also, of course, not answering.

Like many, I ordered my keyboard last year.

We had plans to use it in sets for festivals and shows.

Month after month of “we are behind, delivery is coming”

They don’t respond anymore to any form of communication.
They don’t take responsibility and admit they messed up.
They won’t refund because they won’t talk to any one.

Even before they turned everything out of stock they had ads running.
So they were spending money to get more people to pay them for things they cannot deliver.

I ordered in may 2025, batch 12, order SU-74471, order was delayed twice to December, finally got it but it had a defect so i returned it and been waiting for a replacement ever since, they keep saying its getting delayed but support hasn't answered in 2 weeks,

kinda feels like they just lead us on and wasted our time and now I cant even file a chargeback due to the time lapsed

Horrible customer service - non existent might be a better word.
I have been promised 2 power cords for months, now they don't even bother to email me a fake shipping date.
I am lucky it was punched in the US by a US credit card - I can contest the charge IN FULL and get a refund which I am doing now.

Order #SG-17442

Ordered a piano from these guys in January of 2025 and faced delay after delay. Communication from company extremely poor but after finally getting through the customer service they informed me it had been lost in the post.
They, in fairness, started me a new order but received no special treatment for being strung along for 12 months at the time.
Was informed my batch would ship late April (15 months after purchase).
Then received another email informing me of a delay (late June). It is now mid July and have been waiting 18 months for the promised product.
Very disappointed and frustrated, what the hell is going on with you guys?

Customer service doesnt exist. Made an order in April, said it would arrive by the end of June and still hasn't arrived. Filled out a support ticket and have to wait for a response in the order it was received.

I am extremely disappointed with my experience with ROLI.

I ordered a ROLI Piano in December 2025 as a Christmas gift for my wife. Unfortunately, the product has still not been delivered after months of delays. During this time, the estimated shipping date was postponed multiple times.

Despite all of this, I decided to keep my order because I genuinely liked the product and wanted to support the company. I contacted customer support to ask whether, due to the exceptionally long delay, they could offer a discounted Airwave as a goodwill gesture. They declined but instead offered a complimentary Piano Case or sustain pedal together with a year of ROLI Learn.

I accepted the offer, chose the Piano Case, and also agreed to purchase the Airwave at full price. I was told that I would receive a payment link so the Airwave could be shipped together with my Piano.

That payment link never arrived.

Since then, I have sent multiple follow-up emails and even contacted ROLI again through their website.

No one has replied.

The most frustrating part is not even the delay anymore—it's the complete lack of communication. Once they stopped responding, I was left with no information about my order, no payment link, no shipping update, and no explanation.

Waiting several months is one thing. Being completely ignored by customer support is another.

I had high expectations for ROLI, but this has been one of the worst customer service experiences I have ever had.

I want this company to succeed, and I genuinely love their products. But the lack of communication has become impossible to ignore.
The Timeline:
* Dec 2024: Pre-ordered the ROLI piano, Airwave, case, and Learn subscription. I knew it was a pre-order, so I was completely patient and understanding when it took nearly a year to arrive.
* The Launch: Initially, the hardware and the Learn app were fantastic. Genuinely beautiful and a joy to use.
* The Issue: Within a few months, the keys began delaminating and developing sensitivity issues.
* The Support Experience: I reached out to support and received inconsistent, slow replies over several months. Now, I have been completely ghosted.
* The Community: I turned to the Discord servers to find out what was going on, but those have now gone completely silent as well.
The Verdict:
The sentiment among the community is universal: we love ROLI's products and want them to succeed. But when a premium product has hardware failures and the company completely stops communicating, it becomes impossible to support them. Please honor your warranty and get back to your customers.

I’m pretty sure this company is actually a scam. I was originally supposed to receive my product before Christmas. Then before Valentine’s Day. Then before Easter. And finally before the end of June.
We’re in July now and I have no product and no update. What I have is an eight year-old daughter who is disappointed beyond measure.

Shit company shit support

The Roli Seaboard Rise 2 is an innovative MPE controller that allows for an amazing degree of expressive control over any MPE compatible synth. However, it does require some practice to get fully familiar with its playing surface. The Equator 2 software that comes with the Rise 2 is a very sophisticated, powerful and great sounding software synth.

Team is great and products are amazing! Really happy with all interactions and experiences. Thank you... :)

Niente. Ordine piazzato quasi 2 mesi fa, ticket aperti, contattati nei dm delle loro varie pagine Instagram ufficiali. NIENTE.
Nessuna risposta, nessuna assistenza, continui rinvii.
Sinceramente frustrante.
Ho capito che il prodotto non l’avrò assolutamente entro questi mesi.
Potreste per lo meno cancellare il mio ordine ora, in modo da avere un rimborso completo?
Ho aperto svariati ticket in merito, 247979, vi ho contattati anche nei DM su Instagram.
Ma esistete?

Une escroquerie il n y a pas d autre mots Commande faite le 20 mars 2026. Et à ce jour toujours aucune nouvelles.
Au vue des autres comme
Il pourrait être intéressant d envisager une procédure juridique collective.

I placed my order on **April 12, 2025**.

A year ago I received this message:

> "Your ROLI Piano is part of Batch 6 and will ship at the end of June 2025."

Today is July 1, 2026. It's hard to believe that more than a year has passed since I placed my order, and an entire year has passed since the promised shipping date. I'm still waiting for the piano. I've been genuinely excited about receiving it, so this has been really disappointing.

I would truly appreciate an honest update on the status of my order and when I can realistically expect to receive it.

I ordered my product in April, it was said that delivery would be in June. Opened support ticket and no response of course. I am not surprised when reading all the reviews here. It’s the worst support I have ever experienced. And they are charging so much money and not investing anything in their support. Should be forbidden and also punished to be honest.

Please just keep your delivery and return the money to me. I don’t want your product anymore.

...even if it didn't violated any guidelines).
Here it comes again:

7 months and the Airwave is still "travelling". Exchanged a returned item for a ROLI Piano 6 months ago, now left with NO product and NO customer support!

06-27-2026 REVIEW ➡️ I am absolutely appalled and disgusted by ROLI’s customer service and brand un-trustable behavior.
They have taken my money, lied on the website before purchasing and via email after purchase: "your order will arrive before Christmas", "Your Airwave is on it's way", "We will ship the piano by end of April"(!)) ... left me empty-handed for more than half a year, and never reply to emails I sent.

My ordeal began on November 19, 2025, when I placed my first order (SE-46380) for a Seaboard/Airwave bundle. I received only the keyboards and actually liked the quality, but the keys were too small for me. Because of this, I decided to return it and exchange/upgrade to a ROLI Piano instead. The Airwave was "supposedly" on its way (support ticket #236379 )...

On December 26, 2025, I placed the order for the piano bundle (SE-50006, worth €558). I was explicitly promised that it would ship by the end of January 2026. Instead, on January 21, they emailed me pushing the delivery back to early April due to supply chain issues, offering a €100 store voucher as an apology.

On March 16, I opened a ticket [#243161] claiming that the Airwave never arrived. They answered quickly saying: "After looking into this, the courier have confirmed that your product has been lost so we will need to create a replacement. You will receive email confirmation of this shortly. The current lead time for your new order will be the End of April,"
... and then I replied to their support team asking if I could convert that software voucher into a physical Piano Sustain Pedal and have it shipped together with the piano.
No reply from them even to my later request on May 8 and June 10.

On June 19, I received "An update on your Piano order from co-founder" saying: "Your order has completed production, left the factory, and is currently in transit, however it has been held up during the handover to our new freight forwarder. Some orders in this same batch have already begun shipping, and we're now working urgently to get the remaining ones, including yours, onto air freight next week so we can get them to you as soon as possible. We expect your order to be processed and on its way to you within the next three to four weeks, which would be during the week beginning 6th July. ".

I sent follow-up emails in May and again in June 2026 and on June 27th (Support ticket #247637) warning them that I would take public action.

06-28-2026 UPDATE ➡️This time they replied 2 days after with a "we're investigating" email, after seeing the removed review.
🥺 6 days later, I'm still waiting for their "investigation outcomes" reply.

Honestly, it has now been over 6 months since I paid for a piano and an Airwave that never arrived. They processed my other keyboard return, took my money for the upgrade, and since then, I'm receiving emails only on the piano shipping delay. They tried to soothe the situation with digital products I cannot use without the physical products.
Of course, no word about the Airwave which was part of my first order (SE-46380, batch 16)

They do not respond to emails or respond vaguely when they do... what else do they need to lose customer trust?

This level of unprofessionalism is unacceptable and borders on a scam. I do not want a refund, I want what I ordered and was promised to be delivered. And if it's not possible, an honest response like they're not able to fulfill orders or that the order will arrive in a date they will honor.

It is a pity, the products are great (on the web). But the company seems to not take their customers seriously.

Ordered the keyboard for my son for his birthday with a 1 year subscription which it says is invalid- Like getting a christmas toy that needs batteries! Try to get through to support is like trying to find a unicorn- just constantly sends you back to the support page which is so frustrating. I even tried to take out a new subscription without success. What happened to customer service- an email address or a good old phone number? Hiding in a moated fortress seems to be the trend these days- Why not try be different, be accountable and answer to your customers? It now says the site is "down for maintenance" - For how long? ... Still down?

My experience with ROLI was sub par.

The seaboard is a piece of art, albeit imperfect. 9/10

The airwave was a completely different story - I waited over a year to receive the product and the setup was a pain (had to install 3rd party software for it to even work, and there was a bug that kept it from working for the first week)
The airwave software is built off equator but upon release was a closed ecosystem in itself with 100 presets that WERE NOT EDITABLE.
they have since updated it to be more editable and have given a new bundle of presets... cool.
The problem with airwave is it feels more like a novelty toy than a tool and since my first week with it, it has been collecting dust. Mainly due to its inability to integrate comfortably with my workspace - it demands to sit front and center to work properly and that interferes with live instrument ergonomics and obfuscates screens while producing.
The software also isn't polished and parameters will jump, or incorrect gestures will trigger sometimes.

I had hoped to play seaboard and airwave live for the appeal, but at least the airwave needs polish for it to be usable in a live environment (too many unmusical issues to take out of the studio like those mentioned prior)

ROLI also flagged my last review as slander because I gave them honest feedback that wasn't good.
Let's see if they do it again with this one, that they so incessantly insist I fill out, by emailing me at least 4 times about it when I've already given ROLI a low-star review.

They're trying to save their online image by asking for positive reviews rather than improving as a company.

Once again, I was in a performing situation *without* *internet* and was informed there was no license for Equator, so I must *log* *in* to Roli Connect to validate my product.

No more carefully crafted sounds - I had to improvise and whip something up in Hive2, which *never* pulls this kind of crap.

FIX THIS RIDICULOUS MESS!!!