ROLI Anmeldelser 

Ordered 3 months ago and still waiting. Only 1 email update has been sent in that time and they have not responded to any of my emails

Mitte 2025 bestellt. Lieferung sollte garantiert vor Weihnachten erfolgen. Erfolgte dann Anfang Januar 2026. Gerät ausgepackt, voller Vorfreude. Nach ca. 5 min begann alles zu laggen. Habe dann rausgefunden, dass es scheinbar wieder für 5 min geht, wenn ich das Kabel zwischen AirWave und Kamera ziehe. Support angeschrieben, angeblich iPad zu alt - soll ein neues kaufen. Also iPad für 1,5k gekauft. Nun hält es immerhin 10 Minuten. Wieder an den Support. Doch Hardwaredefekt. Soll getauscht werden, April 2026. Nun haben wir August... kein Gerät in Sicht, Support ignoriert Mails seit Mai. Tolle Idee, aber in der Umsetzung ne Katastrophe. Ich persönlich würde es nie wieder tun.

Que dire.....
Après avoir visionner pas mal de vidéos et lu pas mal d'article je me suis décider à acheter ce piano pour ma fille pré-ado afin qu'elle puisse apprendre le piano de manière ludique. Il s'agissait d'un cadeau de noël donc commandé début décembre 2025 avec une promesse de livraison pour noël. Nous somme début août 2026 et toujours aucune trace du fameux piano. Le pire c'est que au début on recevait des mails sur les retards et autre. Mais désormais c'est silence radio. Quand on vends un tel produit, on se doit d'être à la auteur d'un point de vu du service après vente. Désormais même si la situation se régularise demain si j'ai un problème avec mon article qu'en sera t-il? Extrêmement déçu par mon expérience client avec ROLI.

Extremely bad experience ordered Piano from Roli around year ago no access to purchased items, customer service respond but do not know a thing - feeding me with stories about soon without concretic date - i don't know who manage this operation but its disaster

I placed an order for the ROLI Piano and Airwave in mid-April, with the Roli’s expected estimation that it would ship in late June. It is now August, and I still have not received any shipping notification or meaningful update from ROLI.

What makes this especially frustrating is the lack of communication. I raised a support ticket in early July simply asking for an update on my order, but I have not received any response. I understand that preorders and new product launches can experience delays, but customers should not be left waiting for months without clear communication, especially after paying for a product.

At this point, I am disappointed with the customer service and the lack of transparency. I was excited about both the Piano and Airwave, but the experience so far has made me lose confidence in ROLI’s order handling and support process.

I would appreciate a clear update on my order, the actual expected shipping date.

A repeat customer, I ordered one of early ROLI keys models without a hitch but problems started when I bought a second (to improve two-handed playing). The keyboard was late and the case hadn't arrived 15 months later. Even so, I ordered a Piano in early November 2025. The hope was receipt by Xmas. Following a succession of apologetic e-mails, each promising delivery as soon as possible, the device has still not arrived...nine months later. One e-mail from the company founder even suggested a likely week when I would have it. Still nothing, other than news that the company is apparently in serious financial difficulties. The devices themselves are novel and the platform is a great way to encourage the learning of an instrument but the infrastructure behind the technology leaves a lot to be desired. Customer Services staff give the impression that they're only fed a certain amount of information, so are in the firing line when clients chase up orders which have been paid for. Despite pursuit by e-mail and LinkedIn since the last promise, ROLI has maintained radio silence. Not a word! Very, very disappointing.

I ordered a ROLI Piano bundle in February 2026 for USD 1,700.99.

I was happy to wait through the production delays and appreciated the regular updates from ROLI. According to the latest update, my piano had completed production and was expected to ship in early July.

Unfortunately, I still have not received any shipping confirmation, tracking information, or explanation for the delay.

To make matters worse, I was no longer able to access my ROLI account because the system did not recognise my email address, even though I continued to receive official ROLI emails at that same address.

I have already contacted customer support and sincerely hope someone will review my case and provide an update.

This piano is a very special purchase for my family and was intended as a gift for my wife. I truly hope ROLI resolves this situation.

At this point, I can only leave a 1-star review based on my customer service and delivery experience. If ROLI resolves this issue, I will gladly update my review and rating to reflect the outcome.

Commande d’un piano en janvier.aujourd’hui fin juillet je n’ai rien reçus.j’ai demandé le remboursement,aucune nouvelle depuis 1 mois.
Ça sent de plus en plus l’arnaque.

I bought two piano m's. I noticed the keys were broken, they were coming apart. I emailed January 5th 2026 for a replacement. They asked me to wait until May 2026 when they would have more Piano M's in they were slammed at the moment. I thought this was odd, but decided to wait. In May, I emailed Roli again. After a few weeks I emailed again and they sent me a return label for both Piano M's. I returned them, I received an email from Roli that they had received them 2 weeks later. It's now the end of July 2026, they received them and now they ghosted me. I haven't heard from them after repeated emails.

I have read multiply reviews on social media that they have done this, or just kept customers money.

Where do I start. I ordered the roli piano with Airwave and learn subscription back in April. The Airwave arrived in a few weeks. Still no piano and now we are nearly at the end of July. Multiple emails which promise delivery in a set timeframe. The deadlines pass. It's been quiet for a long time now. Foolishly, I still thought this looked like a good product and I had the Airwave and a code for a Learn subscription by email. So I bought a second hand piano M on Ebay with the intention of returning the new one if it ever arrived. Having set it all up and activated the subscription, it still doesn't work. The code is registered but because my payment details haven't linked to it, it won't let me access the Learn subscription. And you guessed it - no way to add payment details on any of their websites or app. Just error after error. Zero communication from their help email address. I can't remember the last time I had such a poor experience with a purchase and I am now several hundred pounds down with a piano app which will only play twinkle twinkle little star....avoid this company

I have been waiting for so long to purchase a Roli keyboard, and I finally did. However, I also purchased an Airwave product, which went on pre-order and has never been delivered. I have been trying to contact the support team repeatedly, but no one has ever looked into this. The order was placed in October 2024, and the Airwave product is still not delivered. This is the most disappointing experience I have ever had with an order. No responses to emails or nothing terrible experience.

Waited for more than 9 months for a bundle (piano + pedal) that ended up being shipped separately. Piano was advertised to be arriving in time for Christmas. I ordered in October, the Piano arrived in January. The pedal in June. Customer communication was terrible since unresponsive. Don’t order. It’s a scam.

How can I cancel a heavely delayed order?

I ordered my ROLI Piano directly via the website @ 28 December 2025. I was updated: 'Your ROLI Piano is in Batch 18 and is shipping end of January 2026' but I still (after 7 months of waiting) haven't received anything or received a clear tracking status (24th juli '26)
​I really want to receive the piano and do not wish to cancel, but the lack of progress and communication is extremely frustrating. I urgently ask the ROLI team to look into Order SE-50077 provide a concrete shipping date and tracking code.
It was my daughter's birthday gift!

I bought a ROLI Airwave expecting a premium experience for a premium price. Instead I received a unit that arrived heavily delayed and turned out to be defective on arrival – during use the LEDs start flickering and slowly fade to black until the hand tracking cuts out entirely.

To ROLI's credit, the support agent I dealt with was polite and acknowledged a likely hardware fault. But that's where it ends. What followed was more than six months of shifting deadlines: a replacement was first promised in "a few weeks," then early April, then early May – and as of late July I have still received nothing, and no working replacement. A separately ordered soft case was delayed just as badly, and there was even a postcode error on the original shipment that I had to chase myself.

The most frustrating part: after months of me patiently following every diagnostic step they asked for, support has now gone completely silent. My last two messages asking for a simple status update went unanswered.

I genuinely wanted to love this product. But paying a premium price to be left with a broken device, an undelivered accessory, and radio silence is not acceptable. I cannot recommend buying an Airwave until ROLI can actually deliver and support the product they sell.

Les délais de livraison sont absolument scandaleux. J'ai commandé un clavier en décembre 2025, nous sommes en juillet 2026 je n'ai toujours rien reçu et quasi aucune information de suivie de ce qu'il se passe.
Ne commandez surtout pas chez eux si vous ne voulez pas vous retrouvez coincé !

Prochaine étape : je contacte la direction générale de la répression des fraudes.

A FUIR..!!!!
ESCROQUERIE..!!!
J’ai commandé un Piano Learn en décembre 2025, sept mois plus tard, ma commande est toujours indiquée comme “En attente de traitement”. Pas en préparation. Pas en expédition. Juste… en attente.
Je ne peux même pas juger le produit, puisque je ne l’ai jamais reçu. En revanche, je peux juger l’expérience client : un manque total de transparence, de communication et de respect des clients.
Tout simplement hallucinant.

Escroquerie! J’ai passé commande le 4 avril 2026 et toujours rien n’a été livré Parcontre la totalité du montant de la commande m’a été retiré du compte je suis dégoûté étant donné que des suspicions de faillite ont été publié par le Times…je me relaierai avec plaisir à tout ceux qui ont subi le même préjudice!

Non è possibile che dopo 8 mesi di attesa e dopo aver speso una grossa somma di denaro non mi arrivi completamente il mio ordine. Mi è arrivato il mese scorso solo un pedale e non la tastiera che avevo ordinato e senza quello, il pedale rimane inutilizzato.
Sono stanco di essere preso in giro per tutto questo tempo e sono arrivato alla conclusione di voler il rimborso completo e delle scuse da parte loro.
VERGOGNATEVI!!!

Bought a Rise 25 second hand. Needed help with authorization of additional Software (Strobe2 and Cypher 2). The support resolved the issue within minutes. Perfect!