ROLI Anmeldelser 

I ordered a keyboard with an airwave almost 2 years ago and had emails promising it was still on its way but there were manufacturing delays so I waited. I had preordered so more waiting didn’t feel horrible but this is ridiculous.
Now there are no responses.
I think I lost over $600 for nothing. So disappointed and I have no idea what to do since it has been so long.

A bannir de vos volontés d’achat ! Comme d’autres, commande en décembre 2025. 2/3 mails d’excuse et maintenant ils s’en foutent totalement, je dirai même qu’on ne verra jamais notre ROLI et que ce sont simplement des voleurs ou arnaqueurs !
Quand vous recevez un mail à votre demande sur la commande qui dit : contactez nous à : no-reply(a)roli.com c’est qu’ils ne veulent plus répondre ni rendre l’argent.

I purchased a hardware set (piano, carrying case, sustain pedal, and Airwave) over a year ago in mid-2025 as a Christmas present. The initial October delivery estimate was missed, and Roli repeatedly failed to meet their own pushed-back timelines. By Christmas, they had only shipped the carrying case.

The piano arrived months later, followed by the sustain pedal, but the final item (the Airwave) was pushed back 3 times, and most recently promised for July. It is now almost September, the item still hasn't arrived, and Roli support has gone completely silent after ignoring multiple inquiries. They won’t even return a simply email asking about the new timeline.

It has been over a year since I paid, the order is still incomplete, and the company refuses to respond to emails or provide updates. Save your money and buy from a company that actually fulfills orders and values its customers. Do not buy from Roli.

I ordered the Roli Piano over 2 years ago .....that's not a misprint....over 2 years ago!
And typical Roli you have to pay in full at the time of order
They never update you proactively re your order progress and to date each 2 or 3 months over the past 2+ years they have told me they are having issues with shipments but my order will be in the next batch in a few months time
They've been telling me that for 2+ years despite taking my money 2+ years ago
Their last response told me I would definitely get delivery in June.....and that came and went without even the professional courtesy of a sorry or an update
How are they able to get away with this ....surely that is bordering on, if not, illegal
I've just requested a refund but now I'm reading other reviews saying people have had to report to their card companies or banks to attempt to get a refund
This really is a bad company beyond belief
How can they get away with is
Out of principle I'm going to research and execute the appropriate authorities to deal with this and then make sure the truth is published all over social media because nobody should be able to get away with this, particularly a trading company !

Where is my piano? The date keeps getting put back, April, end of July and then August but I have received nothing, not even an email this month to tell me where it is! Your tech is great, but how on earth does it take you so long to dispatch it? my reference number is [#231726] I would also like to discuss a full refund if you are unable to deliver a piano that was sent damaged in the first place please.

On 19 December 2025 I ordered a Piano M Create and Airwave bundle from roli.com, order SU-84081. I was charged the full $520.43 immediately, not at dispatch. Delivery was represented as January 2026.

It is now late August 2026. Nothing has shipped.

ROLI's own preorder terms state that a customer may cancel and receive a full refund at any time before the product has been dispatched. Mine was never dispatched. I am entitled to that refund under ROLI's own published policy.

roli.com has been offline since 21 August 2026.

I am cancelling order SU-84081 and requesting a full refund of $520.43, as your published preorder terms provide for.

To be clear about where this goes next: I consider order SU-84081 cancelled as of today and the $520.43 a debt owed to me. If it is not refunded, I will pursue every remedy available to me. That includes a complaint to the Federal Trade Commission, a complaint to the New York State Attorney General's Bureau of Consumer Frauds, a claim in small claims court, and a formal proof of debt to the administrators of Luminary ROLI Limited should the company enter insolvency proceedings.

I would much rather simply be refunded. This order remains unfulfilled and unanswered.

Extremely disappointed with my experience with Roli. I ordered the Airwave bundle as part of the presale 2 years ago and after continuous delays still have not received it. I can see here from other reviews that people have ordered their airwaves well after me and have received them already yet I am being told there are quality issues and that’s why I still have received it. I have an estimated date or early September but I have just tried to go to the website to check my order status and the website has been temporarily paused and is not accessible. Just wondering if I need to think about legal action in order to receive my product and/or my money. This has gone so far beyond a joke. While the seaboard we do have is fantastic I will definitely be recommending everyone I know to stay clear of this company. So very disappointing

I ordered a complete Roli piano package for my daughter in Nov 2025. I anticipated delivery late dec 2025( as I was informed by Roli) however have yet to receive the piano. The last I heard it would be delivered in June/ July 2026. It is now approaching September and I have still not received it.

The airwave and everything else are useless without it and I have no way of using this-So far a complete waste of 870 pounds. Customer experience is sparkling and I intend to sue for specific performance/ of the contract

8 months later, still no Piano. I’ve finally cancelled.
I honestly cannot believe I am writing another review about ROLI.

I ordered the Piano Learn + Airwave bundle on 2nd December 2025 for £638. The Airwave eventually arrived in January, but the Piano never did.
Since then I have been given so many different delivery dates that I’ve completely lost trust in anything ROLI tells me.

First it was end of January. Then early February. Then mid-March. Then end of April. Then early May. Then end of May. Then late June. In June I was told my Piano had completed production, left the factory and was in transit, and that my order should be on its way during the week beginning 6th July.

It is now 22nd August. I still don't have it.
What makes this worse is the communication. I've repeatedly had to chase them, responses take ages and sometimes don't actually answer the question. ROLI themselves have acknowledged that they “over-promised and under-delivered”, and on several occasions have told me I could request a full refund if I no longer wanted to wait.

Well, after more than 8 months, I’m done waiting. Today I have asked them to cancel the entire order and refund my £638. I am now stressing on whether this will be fulfilled.

This was originally bought as a gift and what should have been an exciting purchase has turned into one of the worst customer experiences I've ever had. I genuinely wanted the product and gave ROLI chance after chance because I was prepared to wait. But there has to be a point where enough is enough.

Wish me luck on the cancellation/ refund!

It’s been a year since I bought a unit from him, and I still haven't even received an apology for not getting it.Your order confirmation number is: SU-84257

1x Piano M Learn x2 + Airwave Bundle
1x Piano Sustain Pedal
1x Airwave Soft Case

Order date: 22 Dec 2025
You have been charged: $813.24

I usually don't write reviews but it appears Roli is actually a scam, unfortunately. I ordered a Piano M in January and after months of delays all communication was stopped. Perhaps the company went out of business?

Ordered 9 months ago. No delivery. Support has not responded to multiple inquiries over 3+ months. Payment processed, product never received, refund denied.

Cannot recommend. For the price point, this is unacceptable service!

Paid in full in April, still no product in August

I ordered a ROLI Piano bundle (Piano Learn + ROLI Studio, order SG-17699) on 16 April 2026 and was charged in full immediately. I was told my unit was in Batch 23, shipping late June.

It is now 19 August. Nothing has shipped, and at no point has ROLI proactively contacted me to explain the delay or give a revised date.

On 11 July I opened a support ticket asking for a realistic shipping estimate. Five and a half weeks later I have had no reply at all, not even an acknowledgement.

I understand hardware production slips. What I do not accept is taking payment four months ahead of shipping, missing the stated date without a word, and then leaving customers unanswered when they ask why. A single honest email would have bought a lot of patience.

ROLI: I would like either a firm, committed ship date or a full refund, and a reply to my support ticket.
-----------
UPDATE:

I asked the company directly for a refund and received no reply at all. In the end I raised a dispute with my credit card provider and got my money back within a reasonable time.

I'd think twice before ordering from them. If you do go ahead, I'd suggest paying by credit card — that's what made it possible for me to get the money back.

Im Januar ROLI Seaboard 2 bestellt: Order date: 30 Jan 2026 1,299.00 € , Order Nr. ist: SE-50655

Bis heute keine Lieferung. Und ehrlich, ich glaub auch nicht mehr daran.
Leute , ich bin auch Geschäftsmann , aber wenn ich so mit meinen Kunden umgehen würde, wäre ich längst Pleite. So geht es einfach nicht. Hier sind wahrscheinlich tausende Kunden frustriert um nicht zu sagen, verarscht worden und haben keine Möglichkeit mit euch in irgendeiner Weise vernünftig in Kontakt zu treten.
Man hört und sieht nichts mehr von euch.
Ich habe vor 3 Wochen 2 Support-Tickets ( 248858 +248783 ) gezogen, man schrieb mir von einer Wartezeit von 1-2 Wochen, aber nichts , absolut nichts hört man.
Ich denke eher ihr arbeitet mit unserem / meinen Geld oder seid Pleite und wir sehen unser Geld nie wieder .
Nie hätte ich bei Euch bestellen dürfen. Ich bin so stinksauer !!
Seht zu, dass ihr irgendwie / irgendwann mein Geld zurück sendet. Trotz Allem werde ich juristisch gegen Euch vorgehen und bei der Polizei melden !!
Am erbärmlichsten ist jedoch die damalige Bestellung !!
Arglos habt ihr mich/uns , ans Messer geliefert , indem ihr uns habt bestellen lassen und wir Idioten das Geld per Bank überwiesen haben, in dem Glauben , dass ROLI wird bestimmt bald kommen oder lieferbar sein.
Nein, dann bekam man am Anschluss eine E-Mail mit der Order-Bestellung, in der stand; das ROLI sei erst Mitte April lieferbar. Sowas geht gar nicht !! Hätte ich das vorher gewusst hätte ich nie und nimmer bei euch eigekauft !!
Ende April !! bekam ich eine Nachricht vom ROLI-Team, dass das ROLI Seaboard 2 eine Verzögerung hat und erst Mitte Juli ausgeliefert wird ... heute ist Mitte/ Ende August.
Ich will und möchte dieses Keyboard nun nicht mehr. Ich trete vom Kauf zurück und vordere einfach mein Geld zurück !!
Und hört mir mit dieser KI-generierten Antwort auf...
Eine Nachricht in einem fast dreiviertel Jahr...ganz schlechter Stil !!!

Sven Kretzschmar

Ich habe im November 2025 ein ROLI Piano im Bundle zusammen mit dem ROLI Airwave als Weihnachtsgeschenk bestellt. Während das Airwave pünktlich ankam, liegt es seit fast 9 Monaten ungeöffnet im Karton, weil die Hauptkomponente – das Piano – bis heute nicht geliefert wurde.

Mein Geld ist seit fast einem dreiviertel Jahr blockiert. Alle paar Monate wird man mit automatischen Mails über weitere Verzögerungen abgespeist und bekommt Gutscheine für ROLI Learn angeboten – was völlig sinnlos ist, da man ohne das Instrument damit nichts anfangen kann.

Ein echter Kundenservice existiert schlichtweg nicht. Auf mehrere Nachfragen folgen immer nur dieselben automatisierten Textbausteine über "hohes Ticketaufkommen". Ich habe ROLI nun eine formelle Frist bis zum 26. August gesetzt, um den Vertrag für das gesamte Bundle zu stornieren und mein Geld zurückzuzahlen. Bisher stellt sich der Support weiterhin tot.

Sollte die Frist ergebnislos verstreichen, werde ich mir mein Geld umgehend über ein Chargeback-Verfahren meiner Bank zurückholen. Ich kann nur jedem raten, bei Vorbestellungen oder Bundles von ROLI extrem vorsichtig zu sein – das Geld wird kassiert, aber man wird monatelang hingehalten.

Do not buy from ROLI unless you want your money held hostage with no way to recover it.
Back in December 2025, I ordered a Piano bundle along with software and accessories. The wrong piano was sent, returned, and I placed a second order for the correct piano and a soft case.
Fast forward nearly eight months: The piano was NEVER shipped.
I have received endless automated emails, broken delivery promises, and vague excuses, but no actual product. Meanwhile, I am left sitting with an Airwave sensor, a membership, and a soft case that are completely useless without the instrument.
Worse yet, by stringing you along for months with false delivery dates, they deliberately drag the process out until you pass your credit card's chargeback/dispute deadline. Once that window closes, you are left completely at their mercy with no financial leverage and hundreds of dollars tied up in useless accessories.
ROLI takes your money instantly, leaves you in shipping limbo, and leaves you with zero recourse. Terrible customer logistics and zero accountability. Save yourself the headache and buy from a company that actually fulfills its orders.

It nearly took Roli a year to complete an order, received items bit by bit until they came available. Have not been able to use it yet. Roli have taken £99 subscription without notification. I contacted them via support ticket on 10th July and have still not had a response. Will have to contact my bank to try and get refund. I would not recommend this company.

I am sitting on half of a Piano/Airwave bundle and have been waiting for 9 months for the piano -- without which the Airwave is essentially useless to me. I hear from the company only to inform me about another "unavoidable delay." Most recently, I was told that my Piano would ship the week of July 6. It's now August 12. The website says "Undergoing Maintenance." The tracking page for EU is a dead link. Is Roli even still actually in business?

I really wanted this to be a good story. I ordered the Seaboard 2 + Airwave Bundle and a Piano M Create x2 Bundle on 6 Jan 2025 (order SU-67077, $1,914.99) because I was genuinely excited about Airwave — the idea of shaping sound with hand gestures in the air felt like something worth being an early adopter for. My confirmation said it was Batch 7C, shipping "end of May 2025."

It's now 10 August 2026. That's 19 months. Everything else in my order eventually arrived, late but present. The Airwave never has. In that time I've received more than 25 emails (non-descript, vague in my opinion), each one telling me it was almost here. None of those estimates held up. In November 2025 I did get a notification that the Airwave was "out for delivery" with an estimated delivery date of November 22, 2025, and a tracking number. I stayed home for the delivery window; no one came, and the tracking status never updated again — no explanation, no redelivery, nothing.

I also paid for a 1-year ROLI Learn subscription that I've barely been able to use, since the whole point was pairing it with Airwave. I recently got a notice that a renewal charge to my card failed — so ROLI is still trying to bill me for a subscription tied to hardware I've never received.

What stings most is that I still want the product. I'm not writing this because I've given up on Airwave — I still believe in what it's supposed to do. What's made the wait harder is that in that same time, independent developers have released free, open-source webcam hand-tracking tools (hand-midi-controller, MadHand, HandTrack_To_MIDI, Gesture2Midi, Handmate MIDI) that do a version of gesture-to-MIDI tracking today, and a solo developer's small paid tool, KAOS, is openly positioned as a lower-cost alternative to what Airwave promises. None of them match Airwave's infrared tracking on paper — but it's hard not to notice individuals shipping working alternatives in less time than I've spent waiting for the real thing. I've also noticed repeated discount offers for the exact products I already bought, aimed at new customers, while my own order still sits unfulfilled.

Based on the reviews here, I don't think my experience is unique — delivery delays on Airwave specifically seem to come up often. I bought this as a full-price, listed, in-stock product with a stated ship date, not as a crowdfunded preorder, and I think that distinction matters. Nineteen months with no firm timeline and no proactive resolution offered is, in my opinion, well past what any reasonable customer should have to accept.

I'm not looking to just vent here. I want the product I paid for, or a resolution that reflects how long this has actually taken and how many times I was told 'soon.' Another generic update saying it's on the way stopped being a satisfying answer well over a year ago. Order #SU-67077 — happy to share my full correspondence with anyone from ROLI who can actually help. I cannot even properly enter the date of experience on Trustpilot because I have been waiting for 19 months and Trustpilot only allows me to enter a date of up to 12 months prior.

The company website and support forum states their Connect software download is coded for native Apple Silicon but, when scrutinised, it is not and it will not survive the current OSX update. It runs under Rosetta and both OSX and the Rosettacheck app flag it as incompatible. Raising this huge problem with the company has so far gone unanswered. Connect compatibility with native Apple silicon is essential yet remains unsupported. No word of any timeline for an update yet for this or the software synthesisers Roli Connect updates. Being reported to Trustpilot because what is stated corporately is verifiably incorrect and so Trust is broken.