ROLI Anmeldelser 

I ordered a Piano M and Airwave bundle from roli.com on 23 December 2025 and was charged £786.98 the same day. ROLI's own confirmation said the Piano M would ship in 3–4 weeks and the Airwave by the end of January.

Today is day 260. Neither has shipped. The only things that ever arrived were the cases to put them in.

What I've had instead is nine delay emails — 21 Jan, 28 Jan, 10 Mar, 2 Apr (two), 1 May, 19 Jun (two) — each one moving the date again. The last, from co-founder Corey Harrower, pushed the Airwave to September, citing camera sensor problems.

On 25 June I cancelled in writing and asked for a refund. I wrote to the CEO's address, the returns address and their support form. I posted on their Facebook page. Not one person at ROLI has replied to anything. There is no phone number. Companies House shows the CEO I wrote to had already resigned as a director in April.

I'm now claiming through my card provider and have sent a Letter Before Action. If you're thinking of pre-ordering: the same product is on Amazon with next-day delivery. Buy it there.

How dare this so-called company keep advertising on its glossy website? I have been waiting 10 months for a piano that they have my money for! They don't answer messages, their support form doesn't work, they ignore messages I've sent to Executives on LinkedIn. DON"T BUY FROM THESE CHARLATANS!

Don't trust ROLI..! We paid over $1000 and never resived the order.

Commande faite en mai 2025.
Ils ont bien encaissé le paiement, ça ils savent faire.
La commande est toujours en “préparation” depuis.
Aucune info dispo ou mise à jour, juste le néant.
Le service client ne répond pas.
Idem sur les réseaux sociaux.
Un achat à plus de 500€ sans aucun recours, c’est honteux et inadmissible.

I placed an order with ROLI on 5 December 2025 for a Piano Learn + Airwave Bundle and ROLI Studio.

At the time of ordering, ROLI stated that the Airwave would ship in mid-December and arrive by Christmas, while the Piano was scheduled to ship at the end of January 2026.

Neither commitment was met.

The Airwave was eventually shipped on 27 February 2026. The Piano was first delayed until early April, and then delayed again until mid-June. ROLI explained that a production batch of key sensors had failed their quality checks and that new sensors were being manufactured.

I was understanding about the manufacturing problems, but what has made this experience particularly frustrating is the complete lack of reliable communication.

By July, the mid-June shipping date had also passed without any update, so I contacted ROLI Support on 13 July to ask for the status of my order and, most importantly, a realistic shipping date.

The automated response told me that ROLI was dealing with a backlog and that responses could take 1–2 weeks.

I am writing this review now because I still haven't received a response.

I have therefore just had to open a second support ticket simply to get an update on an order that I placed more than nine months ago.

What makes this even more disappointing is that ROLI's own CEO previously acknowledged the problem, stating that the company had “over-promised and under-delivered” and that some customers had contacted Support without receiving a response.

I really wanted to receive and enjoy the ROLI Piano. I was prepared to accept reasonable delays if ROLI had communicated honestly and consistently. Unfortunately, the repeated missed delivery dates combined with the lack of customer support have completely undermined my confidence in the company.

The product may ultimately be excellent, but the purchasing and customer-service experience has been extremely frustrating.

At this point, I would simply like ROLI to provide a clear and honest answer: Where is my Piano, and when will it actually ship?

I have purchased a airwave in May 2026 and was told delivery would be in June, it is now September and I still have not received my item. I have contacted Roli via email a few times and never get a reply! There is no contact number from me to speak to anybody.

Opened a Ticket for cancellation weeks ago, no response until today. I‘ve ordered it in January and it shoumd have been released in April, we have now September!! No updates.

Beside it taking a very long time to get my Seaboard Rise 2 and airwave, the hardware is built like a tank, and it does everything they say it does. It's worth every penny. Roli is a step above most others in this space.

Habe letztes Jahr September oder August bestellt nun ist es ein Jahr und keine Reaktion von denen

I ordered a PianoM/Airwave bundle, but it keeps getting delayed. The support was responsive in May/June and I got a refund for my airwave.

The support is an AI agent and I never hear back and want to cancel my order, but no response at all :(

If they could ship now I will buy both as it seems like a nice product…

Almost a year and still no delivery, no comms from customer services. appear to be on the brink of collapse (again)

Roli has not communicated with customers since early July. If you want more information, check reddit or join the discord.

At this stage, there is no good news. None.

I bought two Piano m´s from Roli. They weren't working propper, so I ask for help. Then multiple month later they respond to my mail, "Oh do you still need help?", Then I answer yes, and now a year later I still haven't heard from them. 0/10 would not recommend, buying from them is like lottory, maybe it works maybe not but that's just to damn bad.

I ordered a piano m in june, it was supposed to be shipped in the middle of July. We are now far in September and I have not heard anything from them. I tried to contact them multiple times through their customer support but they didn’t respond

Two months waiting for an invoice that should be a one-click download

I bought a Seaboard 2 directly from ROLI in November 2024 (order SE-32420, €1,039.20 including €180.36 of Belgian VAT). I needed the invoice for that purchase. It does not exist anywhere I can reach it:

- There is no invoice in my ROLI account.
- The Shopify order status page linked from the confirmation email shows the order but offers no invoice and no download.
- The EU invoice lookup page redirected to a password-protected Shopify staging page announcing that the store "will be opening soon".

So I opened a support ticket #249340 On 12 August I received the standard reply about a high volume of tickets. That was almost a month ago. Since then: no invoice, no ETA, no case owner, nothing.

I want to be precise about what is being requested here, because it matters. This is not a repair, a refund, a shipping delay or a pre-order. It is a PDF of a purchase I completed and paid for nearly two years ago. Every online retailer I have ever bought from, at any price point, lets me download that myself in ten seconds. ROLI charges four figures for an instrument and has no working way for a customer to obtain proof of their own purchase.

The instrument itself was fine. The company's ability to produce a receipt is not, and two months of silence on a request this trivial tells you what the response would be on something that actually mattered.

ROLI: order SE-32420. Send the invoice.

Title: €1,185.99 paid – no delivery, no tracking, no proper response

I placed my order on 18 May 2026 and paid €1,185.99 in full for a ROLI Piano and Airwave.

My order is for:

Airwave – Batch 24
ROLI Piano – Batch 25

Both were supposed to ship at the end of August 2026.

It is now September and I have received nothing:
no shipment confirmation, no tracking number, no reliable delivery date, and no useful response from customer support.

I have tried contacting ROLI, but I am still waiting for a proper answer.

Delays can happen. What is not acceptable is taking almost €1,200 upfront and then failing to communicate clearly with the customer after the promised shipping date has passed.

At this point I am seriously concerned about whether my order will be fulfilled at all.

I am asking ROLI publicly to do one of two things immediately:

1. Confirm that my order is ready to ship and provide a real shipping date/tracking number, or
2. Refund the full €1,185.99 without further delay.

I actually want the products and would prefer to receive them, but the complete lack of communication has destroyed my confidence in this purchase.

Unless this is resolved quickly, I will have no choice but to pursue a chargeback for goods not received through my card issuer.

ROLI, please respond and resolve this order.

Al maanden aan t wachten,

Mag ik mijn geld terug?

#245951

Ordered beginning of December 2025
Got the info that shipment will be delayed due to problems with certain components
Got a mail from Corey Harrower
(Co-founder & COO/CPO, ROLI)
in March, April then in June...
Last promise "to be shipped September"

Now we have September and still empty handed...

Hoping we don't have a classic case of vapour ware on our hands, but slowly giving up hope.

Not a reliable, trustworthy company. They charged our card for a full payment in 2025, but they never delivered their products to us yet, still waiting for the delivery.
***Bad experience***

Hände weg!!!! Wir haben im November 2025 bestellt und bis jetzt noch keine Lieferung erhalten. Und Roli selbst reagiert auch nicht mehr auf mails. Sehr, sehr ärgerlich!!! Wird wohl auf eine Klage hinauslaufen...