ROLI Anmeldelser 

Llevo enviandoles mensajes meses, tanto por correo como por instagram. Nadie contesta, desde el día 5 de enero que hice el pedido no me lo han enviado, no dan plazo de envió. He intentado que lo cancelen muchisimas veces y no contestan a nada. no compréis es una estafa.
Pedido de 685€ que he perdido por un Roli piano m learn x2 + airwave bundle.

I have a fault with my keyboard and getting in touch with the support team is proving impossible.

Seems like a large batch of Rise 2 Seaboards have a defective control switch and customer support is just ignoring product warranty claims by delaying responses by MONTHS and then not responding to emails after promising a shipping label for returns.

Roli Bundle im November 2025 bestellt (und via Paypal bezahlt), mit der Zusage der Lieferung vor Weihnachten. Seit dem, zig-mal vertröstet - Andauernde Lieferverschiebungen - KI erzeugte Antworten und bis dato (30.09.2026) immer noch kein Keyboard bekommen. Sehr enttäuschend! - Ich frage mich ob diese Firma überhaupt noch exisitert

Still waiting for a piano that is already paid years ago, arrived once (damaged), returned and have no contact ever since. Last email of the "cofounder" informed of yet another catastrophic delay that will impact supply line and will last until mid August. Well, guess what September is ending and there's no reply on either email and contact form I've tried to reach out. Order SE-41123

This company is a scam. Paid in December 2025 with promise to receive the order by end of January, and nothing arrived. Received several email updates about a delay but haven't heard anything now in months. I emailed a few times asking for a refund and no response. Their website hardly works (no contact option there either).

Bought their new larger piano, and it had two broken keys. Started return process, piano made it back to them on April 8th, and I have yet to receive my replacement as of today, September 23rd, despite multiple emails with no reply.

I ordered 2 keyboards in December 2025. They have still not shipped yet after 10 months. They are not "pre-orders", they are just orders of something that was at the time advertised as in-stock, therefore my order doesn't have any pre-order shipping batch number associated with it. The co-founder sent an email in June 2026 stating that my order was already produced and in the process of shipping, and I could expect some progress in July. It is now September 2026 with radio silence from Roli and still no product or tracking information for my order.

Order #: SU-84551

I am waiting for a refund of my order.

You guys didn't sent nothing, I've been waiting for months, do the right thing, I want my money back.

I've been working a lot to get this money, I want it back.

I'm also looking for a response to my message this time.

Order SE-50274

I've paid 1388€ ...

THIS IS A SCAM!!! DO NOT BUY ANYTHING FROM THEM!!!! 😤
I ordered a Piano M on 05.05. this year!
It should be dispatched mid mai!
Since then i got two updates. In one they said my delivery will be delayed. In the next they wrote Your order has completed production, left the factory, and is currently in transit! And that i will be onto air freight „next week“!
That was THREE MONTHS AGO! Not a single update since then! 🤬

This company is a complete Scam! And if they don't deliver my product as soon as possible or refund the money, I will take legal action!
This is by far the most outrageous thing I have ever experienced with an order EVER! And coming from a brand used by so many professional producers, too….
To me, that sounds extremely like an exit scam! They’re trying to make as much money as possible from orders, and then they’ll just disappear! 🤬

I ordered the ROLI Airwave on December 20, 2025 (Order #SE-49770). I am already happily using my Seaboard Rise 2 and the software, but I am still waiting for the Airwave to complete my setup. I was promised that it would arrive by September 2026, but the month is almost over, and I have received absolutely no shipping updates. Customer support has not replied to my emails. I love ROLI products, but this lack of communication is very frustrating. Please check the status of my order and let me know when it will actually ship.

I have been requesting a refund since July 3, 2026 of my order placed on March 25, which I still have no news of. Radio silence from Roli Support. Order SE-51119 - initial ticket #247161. 1400€ !

Okay, I won't be long since my experience is the same as everyone else down below. I follow Roli since I'm a teenager (when they released the first Seaboard, it was fantastic) but never get the chance to have one myself because of the prices. 15 years later, I finally ordered an airwave and a seaboard m back in may, never heard any news of it other than the order number but the tracking site is down since a couple of weeks now so it's useless anyway. I placed one support ticket almost a month ago, zero response, I placed my second one today to cancel the order and get a refund but I know that I will probably never get any response... Please, don't buy from them, nothing good will come out of it, trust me and the many others.

I’m writing this review because I don’t want someone else to go through the same experience.
I ordered from ROLI in January and waited for months through repeated delays. Eventually I gave up and asked them to cancel my order and refund me.
Unfortunately, getting my money back turned into an even bigger problem than the delayed order. Weeks turned into months, support was extremely slow, and I kept receiving automated responses instead of an actual resolution.
In the end, I had to contact my bank and start a chargeback just to recover the money I had paid.
I understand that products can be delayed. What I don’t find acceptable is having to fight for months to get a refund after cancelling an order that was never delivered.
I was genuinely excited about ROLI’s products, which makes the whole experience even more disappointing.
I hope they improve their customer service and refund process, but until then, I would strongly suggest being very careful when ordering directly from them.

ich habe letzten dezember 2025 bestellt und immer noch kein produkt erhalten (€479!)

A shocking, dysfunctional company. ROLI, prove me wrong.Do not buy from this company. I waited an absolute eternity for my ROLI piano to arrive, only to discover it was defective right out of the box—the battery wouldn't hold a charge at all.I spent an age trying to contact their non-existent customer support team just to get an answer. When they finally did respond, they completely refused to offer a replacement for their own faulty, brand-new product, insisting they would only repair it.I sent the piano back to them as requested, and I have been completely ignored ever since. It has now been nearly a year. No piano, no updates, and no refund. They have completely vanished with my money.ROLI is a shocking company that sells incredibly poor-quality products masked as "innovative and great." Their customer service is an absolute black hole.If anyone from ROLI is actually reading this: Prove me wrong and return my money or replace the piano like you should have done in the first place

I’ll start by saying this: anyone who has even a basic sense of self-respect should think twice before doing business with this company.

I ordered my ROLI Piano in February 2025 and paid for it in full at the time of purchase. As the months went by, the piano didn’t arrive. I continued checking the ROLI website for an estimated delivery date, only to find that it had been pushed to November 2025 — nine months after I placed my order.

When I finally received the piano, it had been damaged during transportation. The damage was cosmetic, but nevertheless, I contacted ROLI support and opened a ticket.

At that point, ROLI asked me to keep the damaged piano for a couple of months because they were having difficulties arranging a replacement. I was told to return it at the end of April 2026, at which point they would provide me with a new unit.
So, in mid-May 2026, I finally returned the piano, hoping that I would at least receive a new, undamaged unit after all this waiting.

Instead, the message was essentially: “We are not able to replace it at this moment.”
I am now trying to get an answer from ROLI Support through the original ticket, which has been open since December 2025, as well as through a new ticket I created today. So far, I’m still waiting.

And there’s another problem: the software licenses that came with the piano continue to run down while I’m waiting. These licenses are not free, and I’m effectively losing paid time because ROLI has been unable to deliver a undamaged product and resolve the issue.

This entire experience has been incredibly frustrating and, frankly, unacceptable. A company should not take customers’ money, make them wait nine months for a product, deliver a damaged unit and then be unable to provide a replacement or even a timely response from customer support.

@ROLI: Please don’t reply to this comment telling me to “open a ticket” or directing me to support. I already have a ticket that has been open since December 2025 regarding the transportation damage, and I have also opened another one today. I just want what I paid for: a new, undamaged piano and proper customer support.

Ich habe im Januar das ROLI Keyboard sowie das Airwave‑Bundle Learn bestellt. Der ursprünglich angegebene Liefertermin war April – doch bis heute ist keine Ware angekommen. Die letzte Aussage von ROLI war, dass ich meine Bestellung bis August erhalten soll. Jetzt ist September und es ist immer noch nichts passiert.
Für ein Unternehmen, das Premium‑Hardware verkauft, sind solche monatelangen Verzögerungen und die fehlende Kommunikation absolut enttäuschend.

Ich habe im Januar 26 das Piano und Airwave für knapp 1000€ bestellt, wir haben jetzt September und ich habe beides noch nicht erhalten. Allgemein bekommt man super wenig Info dazu. Die vom Support angegebenen Lieferzeiten wurden bereits 3 mal überschritten. Wirklich super schade.

I ordered 2x ROLI Piano M units in December 2025. It is now September 2026 and I have never received the product, a shipping date, or a refund.

I opened a support ticket (
#249601) and followed up multiple times. On August 13, 2026, ROLI Support finally replied, admitting they were behind on a large ticket backlog and said return deadlines would be waived because of the delay — but they never actually shipped the item or refunded me. No further response since.

At this point I may finally had to file a dispute with Affirm (who financed the purchase) and I'm also considering filing a BBB complaint, because ROLI's support has been completely unresponsive to actually resolving the issue — only acknowledging it exists.

If you're considering ordering from ROLI, be aware that support response times and order fulfillment can take many months with no resolution in sight. I would not order again without seeing this resolved first.

Roland Lamb may be the worst quality eco and leader I've seen in a while.