The set up was a bit of a struggle. It took multiple phone calls between Rocket Fibre, OFNL & eero to get it working over about a day. Now that it is set up, we haven’t had any issues. It has... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Setting up the broadband in my new home was straightforward compared to my last provider. The router arrived on time and I was able to troubleshoot an issue myself when connecting it. The service has... Se mere
Poor business approach towards customers Withdrawing payments from my credit card account without my consent and still trying to take more money, even knowing that I have already migrated to anot... Se mere
Virksomheden har svaret
This has been a very efficient service. The fibre connection was up and running when we moved into our new home. It has proved reliable and cost-effective so far. It has been our easiest broadband... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Rocket Fibre are able to offer you ultra-fast, pure fibre internet speeds up to 1000Mbps Download and 1000Mbps Upload. The speed available to your home depends on the area you live in. We will always offer you the fastest speeds available in your area. Our Ultra-fast -Fibre is perfect for busy homes with mum and dad on teams meetings, the kids battling with their friends on the latest 4k game and granny watching her favourite film being streamed in ultra 4k.
Kontaktoplysninger
Unit 5 Perth House, NN17 5JG, Corby, Storbritannien
- 03301227711
- hello@rocket-fibre.co.uk
- rocket-fibre.co.uk
4,1
God
404 anmeldelser
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Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 55 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Really Fantastic internet provider it…
Really Fantastic internet provider it has been faultless service and very reliable and very fast speeds and coustmer services are fantastic
14. april 2025
Uopfordret anmeldelse
Besvarelse fra Rocket Fibre
Thank you so much for the fantastic review! We're thrilled to hear that you've had a faultless experience with Rocket — from fast, reliable speeds to our customer service team.
Your kind words truly mean a lot to us, and we're so happy to know you're enjoying the service.
Avoid rocket there customer support is…
Avoid rocket there customer support is non existent ordered, received router only has 2 Ethernet ports needed more called they said will refer to manager. Didn’t call had a long ticketed conversation with numerous people including the owner of this cowboy operation. Who speaks to a customer the way this muppet did. Anyway cancelled the service before it even started. The best thing about this whole experience was the refund. They actually processed the refund when they received the router back. A joke - BE WARNED!!
Reply to your comments
Aggressive from the customer lol
Try your own approach to be professional I’ve moved to a company on Friday and everything was spot on. Just shows there are companies that have morals to supply a good product with service!
4. april 2025
Uopfordret anmeldelse
Besvarelse fra Rocket Fibre
Hi Katen,
Thank you for taking the time to leave a review.
Having reviewed the notes on your account, we can see there was consistent and prompt communication. Between 17/03/2025 and 01/04/2025, our team responded to your queries 17 times, ensuring you had the support you needed.
Rocket Fibre supplies Amazon Eero routers, and we clearly promote these on our website—complete with model numbers and images that show the number of available network ports.
During the ordering process, you selected the Amazon Eero router as part of your package. If a specific number of network ports was essential for your setup, we recommend researching the router specifications before placing an order. That said, we fulfilled your order as requested and dispatched the router accordingly.
Before your activation date, you reached out regarding the number of available network ports, and we suggested the use of an external network switch, which we offered free of charge. However, due to the aggressive tone in communications that followed, we decided to place your order on hold and advised seeking an alternative provider. A full refund was issued.
While we were unable to continue with your order, we wish you the very best with your chosen provider.
Kind regards,
The Rocket Fibre Team
Just moved into a new home so ordered…
Just moved into a new home so ordered rocket never had a ofnl system so ordered 200 up and download as it was good value for money.
The modem was received the day before the move as promised and when setup was complete I was receiving the full speeds.
For myself it was a flawless experience so only fair to a review
28. marts 2025
Uopfordret anmeldelse
Besvarelse fra Rocket Fibre
Thank you so much for taking the time to leave such a positive review!
We’re really pleased to hear that everything went smoothly with your setup and that you’re enjoying the full speeds on your new 200Mbps connection. Moving into a new home can be stressful, so we’re glad we could help make the broadband side of things hassle-free.
If you ever need anything in the future, our team is always here to help. Welcome to Rocket Fibre – we’re excited to have you on board!
Kind regards,
The Rocket Fibre Team
Honestly waste of money
Honestly waste of money.
Customer service says you didnt complain about the connection not being as advertised when you have been for months.
Cant issue any refunds even tho has been done on the past.
"Its our policy" well seems that changes when it suits.
Added a wanted refund as credit after i cancelled at the end of billing cycle. Great. Guess i shall wait even longer for that then.
Customer service is ridiculous never listened to. Always buffering on a sky glass.
Down right useless for NatWest banking app too.
1. april 2025
Uopfordret anmeldelse
Besvarelse fra Rocket Fibre
Thank you for your feedback.
We're sorry to hear that you were unhappy with your experience. We’ve reviewed your account history and would like to clarify a few points.
Throughout your time with Rocket Fibre, our support team remained responsive and worked to address your concerns. At no point during your service were issues with Sky Glass or the NatWest banking app reported to us. These were only mentioned after cancellation was requested, and we’ve had no similar reports from other customers regarding these specific services.
Regarding your refund request—our policy is clearly outlined and applied consistently. While we do try to be flexible where appropriate, any credits or refunds are processed in accordance with our terms. In your case, a credit was added in line with our policy, even though the service had already been cancelled. We understand this may have been frustrating, and we apologise if this wasn’t communicated clearly at the time.
We aim to treat all customers fairly and respectfully, and we're genuinely sorry that you feel your experience did not reflect this.
Wishing you all the best with your next provider.
Kind regards,
The Rocket Fibre Team
Great communication
Great communication, really fast set up and the Internet works brilliantly for my family 😀
30. marts 2025
Uopfordret anmeldelse
Besvarelse fra Rocket Fibre
Thank you for the kind words! 😊
We’re so glad to hear that everything went smoothly and that your internet is working brilliantly for you and your family. Fast setup and great communication are exactly what we aim for, so it’s great to know we delivered.
If you ever need anything, don’t hesitate to reach out — we’re always here to help.
Thanks again for choosing Rocket Fibre!
Kind regards,
The Rocket Fibre Team
Decent Service, Rough Migration
Was migrated from Link Broadband, had no internet for the first few days. Called customer support several times to troubleshoot my router without success, so they sent me a new router. It works, but only has two sockets, unlike my previous one which has several, making it harder to connect additional routers needed for my home -- now requiring a hub. Despite the frustrating transition, I appreciate the customer support team for their help in resolving the issue.
17. februar 2025
Uopfordret anmeldelse
Besvarelse fra Rocket Fibre
Thank you for taking the time to share your experience. We're truly sorry to hear about the rocky start during your migration from Link Broadband and the inconvenience it caused. We understand how important it is to have a smooth and reliable connection, especially when transitioning providers.
We appreciate your patience and are glad to hear our support team was able to assist in resolving the issue. That said, we take your feedback seriously regarding the router's limited ports. We understand this has added some complexity to your setup, and we'll be passing your comments along to our product team for review.
If there's anything more we can do to support you or if you'd like help exploring connectivity solutions like network switches or hubs, our team is always here to help.
Thanks again for sticking with us — we value you as a customer.
Best regards,
Disgusting company!! Avoid at any cost
Absolutely disgusting company!! Avoid at all costs!! Added a late payment fee into my account when I had an extension as the billing date was incorrect! They advised me that this amount will be refunded due to their error! But yet nothing ever come back! Did a charge back so I could get my money through my bank! They then email me and turn my services off!! I then call them to resolve this and all this has to be done through a ticket system which is disgusting and you can even talk to a manager on the phone! They then ask me to say the charges where correct on my account AFTER I PAY THEM THE MONEY WHEN THEY ARE NOT CORRECT AND WONT EVEN TURN KY SERVICES BACK ON!! AVOID AT ALL COSTS!!!
22. marts 2025
Uopfordret anmeldelse
Besvarelse fra Rocket Fibre
Thank you for your review.
We have reviewed your account and the circumstances surrounding your suspension. Your account was suspended due to a payment chargeback, which rendered your invoices unpaid. This is part of our standard procedure and applies to all customers.
When you contacted our office, we explained that the suspension was due to the chargeback. We informed you that we would be happy to reinstate your services once the chargeback was reversed or the invoice was re-settled. As a gesture of goodwill, a credit for the late payment had already been applied to your account.
As part of our reconnection process following a chargeback, we require customers to respond to our support ticket confirming that the invoice is accurate. While you did make the payment for the chargeback, you chose not to reply to the ticket. Due to the potential risk of further chargebacks, we were unable to reinstate your services without that confirmation.
Although this type of situation is rare among Rocket Fibre customers, we take misuse of the payment system very seriously. After receiving threats demanding service restoration, we issued a full refund and permanently closed your account.
Absolute nightmare of a company
Absolute nightmare of a company, they blame me for my internet not working, even though the same device works on 3g, just not on their bodged network. DO NOT USE.
21. marts 2025
Uopfordret anmeldelse
Besvarelse fra Rocket Fibre
Thank you for your review.
After checking our systems, we were unable to locate your account. We've requested some additional information to help us find it—please reply at your earliest convenience so we can assist you further.
Many Thanks
couldn't be happier
Migrated to rocket fibre on city fibre's network from vodafone; couldn't have been easier. support is absolutely great as well if you ever need to reach out, I've had responses in <5 minutes, which is amazing :)
Pricing is super straightforward; no automated help system; support is actually a human being.
For an ISP you want to set it and forget it, that's the impression I have with Rocket Fibre.
19. marts 2025
Uopfordret anmeldelse
Besvarelse fra Rocket Fibre
Thank you so much for the fantastic review! We're thrilled to hear your switch to Rocket Fibre was smooth and hassle-free—and that you've had such a great experience with our support team. We pride ourselves on providing real, human support when our customers need us, so it’s great to know that’s come through clearly.
We’re also glad you appreciate our straightforward pricing and the “set it and forget it” experience—exactly what we aim for!
Thanks again for choosing Rocket Fibre, and welcome aboard 🚀
Best regards,
The Rocket Fibre Team
So far so good!
Seamless switch over and great support with initial speed issue (even though it turned out to be with my router).
14. marts 2025
Uopfordret anmeldelse
Besvarelse fra Rocket Fibre
Thanks so much for your review! We're really glad to hear the switch over went smoothly and that our team could support you through the initial speed issue—even though it turned out to be your own router. It's great that everything's now running as it should!
We’re always here if you need anything else. Thanks again for choosing Rocket Fibre!
Best regards,
The Rocket Fibre Team
We have been with Rocket Fibre for a…
We have been with Rocket Fibre for a few years and had no problems until recently, we contacted them and was dealt with by Murray Hart who resolved the problem for us. He was very efficient, knowledgable and gave us a lot of time he is a credit to your company
11. marts 2025
Uopfordret anmeldelse
Besvarelse fra Rocket Fibre
Thank you for your kind words and for being a loyal Rocket Fibre customer over the years—it really means a lot to us.
We’re sorry to hear you recently experienced an issue, but we're delighted that Murray was able to get things resolved quickly and efficiently for you. We'll be sure to pass on your lovely feedback to him—he’ll be thrilled to hear it!
Thanks again for taking the time to share your experience. We’re always here if you need us.
Best regards,
The Rocket Fibre Team
BIG THANKS
VERY happy with the first rate service i received from start to finish
i think he went above and beyond sounds corny but nowadays don't expect much from company's so to be helped and then went even further so GRATE
BIG THANKS to murray
9. marts 2025
Uopfordret anmeldelse
Besvarelse fra Rocket Fibre
Thank you so much for the amazing review! We're absolutely thrilled to hear that you had such a positive experience from start to finish.
It’s especially great to hear that Murray went above and beyond for you—he truly is a star on our team, and we’ll make sure he sees your kind words. It means a lot to all of us that you felt supported and genuinely looked after.
Thanks again for choosing Rocket Fibre—we’re always here if you need anything!
Best wishes,
The Rocket Fibre Team
Rocket fibre are a bunch of scammers…
Rocket fibre are a bunch of scammers and thieves. They take loads of money, leave with no internet or absolutely rubbish speed. When you call their customer service they don't bother to support you. They will just ask for proof to be uploaded. When you don't have Internet to upload pictures, they will penalise you and blame you rather than fixing the fault. Then they will blame your router and ask you to go on a 12 month contract and they will send out a new router to fix the issue. Absolute scammers! Sharon their so called customer service agent is so arrogant and condescending on the phone. Stay away from these thugs. They are worse than high street providers.
22 March: Don't want to bother with your customer service as you're mostly unhelpful, condescending and rude when we call up. We have moved providers to someone we have chosen. We never chose rocket fibre in the first place. We were transferred to you because our amazing service provider had to shut down due to personal reasons. So no thanks. We're not happy with your service and WE DO NOT RECOMMEND ANYONE TO USE YOUR SERVICE AS YOU'RE ABSOLUTELY RUBBISH!
1. marts 2025
Uopfordret anmeldelse
Besvarelse fra Rocket Fibre
We're sorry to hear about your experience and appreciate you taking the time to leave a review.
After reviewing your case, we can confirm that your service is delivering the expected speeds to your property based on the checks we’ve carried out on our network. However, we understand you’re experiencing performance issues, and it’s important to note that you are currently using your own router. While we aim to support all our customers, our ability to troubleshoot and resolve issues is limited when third-party equipment is involved, as we cannot guarantee performance or compatibility with our service.
Our support team requested additional information, such as speed test results or images, to better assist you and pinpoint the issue. We understand this can be frustrating if your internet connection is inconsistent, and we're here to help find alternative ways to support you when that happens.
We’d love the opportunity to resolve this matter and improve your experience with us. Please feel free to get back in touch with us so we can explore all available options together.
Thank you,
The Rocket Fibre Team
I've been with Rocket Fibre for a few…
I've been with Rocket Fibre for a few months now (not by choice), and my experience has been nothing short of frustrating. Their customer service and broadband speed are absolutely rubbish. Despite paying £37 for 100Mbps upload and download speeds, I never even get half of that.
Their service is worse than BT, TalkTalk, and even Virgin Media. When I complained about the speed, they just fobbed me off by saying there's no issue with the internet, even though my speed tests clearly showed we were getting only 0.37Mbps.
Save yourself the trouble and avoid Rocket Fibre at all cost.
3. februar 2025
Uopfordret anmeldelse
LG tv problem connecting to internet
You have tried to help me connect my tv to the internet on several occasions. Unfortunately it looks like my tv just will not respond and I am now going to get a new tv in the hope that it will sort the problem out. I appreciate your contact. Many thanks
28. februar 2025
Uopfordret anmeldelse
Besvarelse fra Rocket Fibre
Thank you for your kind message. We’re really sorry to hear that your TV hasn’t been cooperating, despite the efforts to get it connected. Sometimes these things can be tricky, and it sounds like you've done everything you can.
We really appreciate your patience and the opportunity to assist you. Fingers crossed the new TV does the trick! If you need any help getting it set up, don’t hesitate to reach out—we’re always here to help.
All the best,
The Rocket Fibre Team
Great customer service
Great customer service, fast and prompt to assist. happy that i found them!
27. februar 2025
Uopfordret anmeldelse
Besvarelse fra Rocket Fibre
Thank you for the lovely review! We’re so glad to hear you’re happy with our customer service and that we could assist you quickly when needed.
We’re just as happy that you found us—welcome to Rocket Fibre! 🚀
Best regards,
The Rocket Fibre Team
Fast and never breaks
Fast and never breaks. Highly recommend 👌
24. februar 2025
Uopfordret anmeldelse
Besvarelse fra Rocket Fibre
Thank you for the great review! We’re so glad to hear your service has been fast and reliable—that’s exactly what we aim for.
Really appreciate the recommendation! 🙌
Best regards,
The Rocket Fibre Team
Switch to Rocket
Tech help was really good and got me up and running quickly
15. februar 2025
Uopfordret anmeldelse
Besvarelse fra Rocket Fibre
Thanks for the great feedback! We’re really happy to hear our tech team got you up and running quickly—exactly the kind of experience we aim to deliver.
If you ever need anything else, we’re just a call or message away!
Best regards,
The Rocket Fibre Team
Great Service
Lovely, friendly Service from Lynne & Sharon in the customer service department, Very Helpful, Highly Recommend this company for Internet 5****
23. februar 2025
Uopfordret anmeldelse
Besvarelse fra Rocket Fibre
Thank you so much for the fantastic review! We're delighted to hear that Lynne and Sharon provided you with such lovely and friendly service—they’ll be thrilled to hear your kind words.
We truly appreciate the recommendation and are so glad you're happy with your experience at Rocket Fibre. Thanks again for your support! ⭐⭐⭐⭐⭐
Best regards,
The Rocket Fibre Team
Moved to Rocket Fibre
Connection to Rocket Fibre was quick and easy. No issues transferring from my previous supplier and no lose of connection. Router is great (Eero) and has excellent coverage throughout my property. Would highly recommend.
23. januar 2025
Uopfordret anmeldelse
Besvarelse fra Rocket Fibre
Thank you for the great review! We’re so pleased to hear your switch to Rocket Fibre was quick and seamless, with no loss of connection—that’s exactly what we aim for.
It’s also great to know you’re happy with the Eero router and the coverage it provides. We really appreciate the recommendation and are glad to have you with us!
Best regards,
The Rocket Fibre Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.