Rockbrossport Anmeldelser 

308
TrustScore 4 ud af 5

4,1

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Had a problem with the frame on my polarised glasses Rock bros sent me new glasses within a week Brilliant customer service Glasses are comfortable to wear with helmet and the interchangeable le... Se mere

Bedømt til 5 ud af 5 stjerner

Ordered glasses for my son. Had an issue with an arm, contacted customer services and hey presto! Within 2 days a replacement pair was provided. What a pleasantly easy experience. Thank you.

Bedømt til 4 ud af 5 stjerner

Ordered a lightweight summer long-sleeve cycling jersey. Quality good but beware, sizing comes up small. I’m a medium-large, tall/thin, so normally order a large (e.g. Helly Hansen) but the RockBros... Se mere

Bedømt til 2 ud af 5 stjerner

Service was good but unfortunately product not so. Purchased an out front mount that attached to handlebar bracket to resolve a slipping garmin mount. However, spacers were too long to be used and una... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Cykelbutik
  2. Butik med cykeltilbehør

Skrevet af virksomheden

ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.


Kontaktoplysninger

4,1

God

TrustScore 4 ud af 5

308 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 86 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,1

Alle anmeldelser

(308)

207 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 4 ud af 5 stjerner

Great fit

No problems at all with the glasses, they are a good fit and are really comfortable while wearing. Main reason for purchase was the fact they are light reactive and perfect for cycling.
Delivery took an age, i honestly think they forgot about my order, it was only when I contacted them that anything happened. I did receive the order quickly after though.

19. oktober 2025
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

Lights good, product page misleading

Lights are good and work as expected. Product page for lights shows images the different mounting options for the lights and the different brackets, therefore my expectation was the package would contain all of these brackets. Very disappointed to find vox contained only the bar end mounts, so was unable tap onto the flexibility of the other mounting options. VERY MISLEADING PRODUCT PAGE. Also unable to find where I can purchase the additional brackets, even if I chose to spend more money to get what I already thought I was getting.

26. oktober 2025
Uopfordret anmeldelse
Rockbrossport-logo

Besvarelse fra Rockbrossport

We understand your expectation regarding the different mounting options shown on the product page. The images are meant to demonstrate the compatibility of the light with multiple bracket types, but the standard package includes only the bar-end mounts. We are very sorry that this was not clearly communicated and made you feel misled — this is never our intention.

If you need the additional brackets, we can assist you directly. Please contact us and let us know which bracket type you need, and we will help you arrange a purchase link or provide replacement options if applicable.

Once again, we truly apologize for the inconvenience. Please feel free to reach out to us anytime — we're here to help.

Bedømt til 5 ud af 5 stjerner

My car is an S Class Mercedes

My car is an S Class Mercedes, got a quote to fit a Towbar…. they wanted £700 🤔 I bought the three Bike rack from Rockbros and it’s amazing, easy to use with no unsightly towbar or electrics and looks 😎 also saved me a fortune thank you Rockbros.

Very sturdy, excellent materials, I can’t knock it…. get yourself out there and buy one you won’t regret.

24. oktober 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Good customer service

Received my bike rack today. Arrived within 48 hours which is great. I also ordered several adaptors to fit my forks but they weren’t with my package. Emailed the support team and they responded next morning confirming the adaptors had been shipped separately and supplied the tracking number for my peace of mind. Overall, a speedy and reassuring response to my query.

29. oktober 2025
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Great apart from 1 service

Purchased: smart lock rear light, 1500 lumens front bike light and the bike computer mount
Overall impression: the products look and feel great. They are very easy to use and install.
Design and features: the smart rear bike light with lock is a great all in 1 for that bit of security without having to carry a seperate lock, and the unlock feature is super easy
Purchase experience: Delivery was really slow and paying £10 for standard delivery that takes 7 working days is a real let down for the entire experience
Suggestions: Free delivery or a faster paid for delivery.

22. oktober 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Helpful staff

Helpful staff, good communication.
Bought a pair of foldable pedals. They are robust and the quality is good.
Happy with shopping at Rockbros.

10. oktober 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great Customer Service

On the recommendations of fellow cyclists bought an electric bike pump, 5 months after purchase I needed to use it. The pump didn’t work - it would partially inflate the tyre and switch off, leaving flat tyre
Email & video of failed pump sent to customer services who promptly dispatched a new one.
The new pump charges, works and does its job.

17. oktober 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great products and great customer service

Rockbros have been amazing. There was a small issue with shipping, but after 1 email this was rectified immediately. The parcel then arrived 24 hours later. Amazing costumer services and good quality products. I would definitely recommend to family and friends.

15. oktober 2025
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Poor sizing

Bought some large sized cycling gloves however they were so small.

I’m usually UK medium in Assos, Castelli, but Rockbros gloves are tiny fitting. Awaiting a refund.

Gloves looked good and reasonably priced, but sizing is an issue.

2. oktober 2025
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

Turned up on time but did not work

Turned up on time but did not work. The batteries that comes with it were dead so had to buy new batteries When it cost £10 and you have to buy new batteries at£5 the cost build up. When changing the batteries I noticed how cheap the plastic part is so don’t know how long it will last.

4. oktober 2025
Uopfordret anmeldelse
Rockbrossport-logo

Besvarelse fra Rockbrossport

We’re truly sorry to hear about the trouble you experienced with your order. This is not the standard we aim for, and we sincerely apologise for the inconvenience caused. Your feedback is very important to us and helps us improve.

Bedømt til 1 ud af 5 stjerner

Returns impossible avoid

Quality ok but sizes small and don’t even try to return them .im stuck with an item that’s too small and no easy return mechanism.you have to email the company and then they do t respond ,effectively making sure you run out of time to return within their 14 day window!!I’ve just wasted my money

9. oktober 2025
Uopfordret anmeldelse
Rockbrossport-logo

Besvarelse fra Rockbrossport

We’re very sorry to hear that the item did not fit and that you found the return process difficult. This is not the experience we want for our customers. Please rest assured that we are happy to offer you a return or exchange, and we kindly ask you to contact our customer service team again so we can arrange this for you.

Bedømt til 4 ud af 5 stjerner

excellent bicycle light rhl3000

have bought the bicycle light rhl3000 shipping to sweden now three times. first two times via amazon and the us, this time over british rockbrossport. foresaw delivery from within the eu and a warehouse in poland, but lamps were sent from china. no issues with that other than delivery took an extra week. transparent process, toll and vat was taken care of with no extra charges. would however suggest to the company to have a site within the eu, as shopping over an uk site might deter eu customers as it in other cases often means extra hazzle and costs. lamp itself gives a very wide, strong and floody light carpet stvzo style, thus not blinding oncoming traffic. at has with 2x21700 cells three times the battery capacity of conventional rechargeable bicycle lights. recommend.

12. oktober 2025
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Cannot comment on product as it has not…

Following on from my original review, product did arrive late and I did get a good response from RockBros. While late, feel it does warrant a better final review as the product is good.

Cannot comment on product as it has not arrived, ordered 2 weeks ago (5-7 day delivery) After having to translate the tracking updates from Chinese, looks like my helmets have not even left China after 2 weeks. Pretty poor considering this will not arrive as a birthday present. Should have went to my local bike shop…. Did email RockBros, no response yet :-(

3. oktober 2025
Uopfordret anmeldelse
Rockbrossport-logo

Besvarelse fra Rockbrossport

Hi,Michael.We’re truly sorry for the delay with your order and the lack of response to your email. This is a very poor experience and the result of our team’s oversight, for which we sincerely apologise. We understand how disappointing this must be and will do our best to resolve it quickly.
-ROCKBROS Customer Service Team

Bedømt til 1 ud af 5 stjerner

Poor returns/refund system - no customer service

Initiated a return for an item that really wasnt going to work for what i needed it for. Was suggested I keep item and "give/sell to friends or family" and receive 10% refund!! Emailed back to advise I wanted to return it and receive a full refund as per their T&Cs. Did all of this within the 14 day period and still no further response. Shocking really to suggest such a thing in the first place, IMO.
No customer service contact - will definitely avoid buying from again.

30. september 2025
Uopfordret anmeldelse
Rockbrossport-logo

Besvarelse fra Rockbrossport

We’re truly sorry for this poor experience and the inconvenience caused. It was our mistake that your email was overlooked, and we sincerely apologise for this oversight. Please kindly reach out to our customer service team again so we can resolve this for you as quickly as possible.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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