rockbrosbike.us Anmeldelser 

I bought the full face detachable helmet for my 8 year old to ride on an e-scooter. The fit is great, super customizable, and he loves the color choice. I'm really happy to see him have face coverage in addition to protection for his melon. Very happy with the product.

I ordered 4 locks from Rockbros. The package was preparaed for shipment on 6/25/2026. The package arrived in my City on 7/3/2026. In between 7/3/2026 and 7/10/2026 (no movement). Reached out to Rockbros and USPS regarding the package. On 7/10/2026, the package was located and pick up by my employer's mail room. Upon delivery to my office on 7/10/2026 and picked up by me on 7/11/2026; the package was marked by USPS as not being sealed upon arrival and no items inside. My employer's mailroom placed a damage sticker on package. I received the envelope on 7/11/2026, to find no items inside. The package only weighed 7 to 9 ounces. There is no way the locks I ordered could have ever been inside if the package at max only weighed 9 ounces. As this order was over $200, I am very disappointed.

I ordered a bike rear view mirror on June 16th and now it is July 1st and it has not been delivered. It was delivered to Illinois somewhere on june 27th and from there to the next place. It is now July 12th and I finally got my replacement order. The first package USPS lost the package. Thank you for resending! I am very happy with the mirror. It is well made and very sturdy. Will order from them in future.

I have ordered multiple accessories from Rockbros over the years, sunglasses, saddlebags, bike lights etc. My last order was windbreaker jackets and expandable saddle bag. Finally i can wear long sleeve and take it off mid ride and store it in my saddle bag thanks to the expandable bag with a dial. Simply great!

I ordered the panniers. Nice vibrant blue color. I love it! I had some issues with the first bag, but rockbros sent me a replacement quickly. Very happy with my purchase.

I ordered a Bicycle bag for my rear rack and there was an issue which was promptly attended to and resolved.
Great Customer Service Team.
Well Made bicycle accessories.
Will return as a repeat customer.

Amazing customer service, very reliable company with great products.

The quality of the product. Their customer service is outstanding. I bought a pair of their half finger bicycling gloves ,my fingers didn’t go numb like they do with the other gloves I have.

The quality of the products is very good, I love the sunglasses for running and cycling, they have a lot of colours and cool designs!

Excellent products very good quality and fast delivery will purchase again!

I ordered a helmet (which I find to be very well made and comfortable), I did have an issue with the order suffering a huge delay due to the shipper, once it left RockBros. It took a few days to get a response from RockBros, who then resent the helmet and after a short shipper delay, again, it finally got delivered.

My order was unexpectedly backordered. The team reached out proactively and gave me resolution options, then included an extra gift in my shipment as an (unnecessary) apology. Excellent communication and customer service, and I love my new saddle!

I purchased the BT sunglasses. They worked fine for about a month but suddenly would not charge properly or turn on. I suspect part of the problem is the very small on/off button.
I contacted customer support and they asked me to send them a short video of the problem. I did so and they shipped a new pair to me within days. No issues with the customer service.
That said, I would suggest a modification to the on/off button to make it a little more robust.

I bought a Rockbros bike bag for EU80 and it will not fit a pretty standard bike like my Pinarello. Cost me EU20 to ship it back. Unbelievable they sell bags that won’t fit most bikes

I order two bike helmets over a month ago (4-17-26). Without any communcation of delays my items hadnt arrived in 2 weeks. I reached out to the company via email questioning the timing and asked for a refund. They told me to give it a few more days and my package would arrive as it was in transit. So i gave them time. Within a few days my order arrived- SHORT!!!! I order two helmets but only one was in the paperbag it was shipped in. I waited a few days later hoping the missing helmet woud be arriving afterwards. To date (5-18-26) i have yet to recieve the other item i paid over $85 for has not arrived.

After a few weeks of not receiving my package I was able to get someone from the company y to respond to my emails of requesting either my item or a refund.
The company did refund me the full amount out my order. I would have preferred the item order because I really like the one I did receive.

But they came through on their end in good faith

My husband purchased a bike seat March 4th. Our son used it to and from school 5 times a week for 6 weeks. It broke off completely. We understand the return window is over but they claim they have a 2year warranty. We contacted them numerous times via email. Last email sent today May 15th. No response

Horrible customer service. There is no phone number to call. My email has not been responded to.

Helmet with lights came. The adjusting strap broke after a couple of rides. After multiple emails, I got my money back.

I used the ROCKBROS suction cup roof rack, and the “reinforced” quick-release appears to have failed while driving.
The bike fell over on the roof and moved around, which caused the dents and scratches on my car. I noticed the failure in time and managed to stop, which prevented an accident. However, there was a motorcycle behind me, and if I hadn’t realized what happened, it could have caused a serious crash. I was moments away from becoming the one responsible for a traffic accident.
I followed the installation instructions (cleaned the surface and checked the suction), and this occurred under normal driving conditions(40 km/h)
The manufacturer offered a refund for the product, but did not cover the damage to my vehicle.
Based on my experience, I recommend choosing SeaSucker.
I am posting this review to help protect cyclists like me.

I ordered a POC Tectal Mips race helmet. It was delivered without it's original box nor helmetbag, just a plastic bag. The helmet itself was dirty and to me it it look s like it has been worn already.