R.M.Williams Anmeldelser 

£399 pair of boots. One boot is discoloured. If both were then that’s ok but why just one? I appealed to them all the way in Australia and gave them lots of chances to refund or replace. Apparently nothing to do with them. Appalling customer care. Never ever buy from them.

Very disappointed in this company. Bought a pair of boots on a trip to Australia, bought them in the suitcase (no box because it wouldn’t fit) got them home and they’ve given me the wrong boots. Receipt clearly says I bought one size - not the size I have. Their answer? Sorry, you don’t have the box so we can’t help you! What a shocking attitude.

Just bought a briefcase during the xmas sales and it's awesome! The quality is top notch and the package arrived in a beautiful box, the item was well protected and overall the experience was great.
Highly recommend this brand, cost is high but so is the quality

Wonderful staff at Harbourside outlet, but.
I bought new wallet. Card pockets so tight I can’t get cards in (and if I do, can’t get them out before tap-it expires).
Really not good enough for $159 item!

Their shoes are fine, there return process is terrible. I've returned my order a month ago, and have proof that the package was delivered. However, I still haven't received my refund. Apparently their international returns partner lost the package.. and now they make me wait for my money

I have bought a RM Williams lady Yearling boots that i found the size was too small and i returned the boots since 29 Nov 2023 but they have not refunded the money as the boots is still in transit. What on earth that domestic shipping takes forever like this!!! Very disappointing RM Williams!

I have worn Rm Williams boots everyday for 40 years. I am over them these days, they have gone rubbish.My son said the same. So sad. I haven’t tried any other boots but I will give these a go!.
Also I have two Rm Williams croc belts as does my son. So that’s 4 and all of them have the back leather lining coming of 😞😡.
RM has turned rubbish .
After 40 years that’s saying it how it is..

Now to the recent complaints My son and my wife and I approx 6 months ago bought a pair each. The leather Is bubbling and peeling badly. I hope you (Rmw) guys can resolve this with us. These were purchased at the stable door, Traralgon 3844 Vic.

RM Williams Newmarket.
Beautiful store
Great stock
Fabulous VM standards maintained
However …. The worst customer service by 3 disengaged brand ambassadors who really didn’t care if you purchased and certainly were not going to stop gossiping or move from behind the counter to assist… if I had time and didn’t love the product so much I would have gone to another RM Williams store to purchase!!! I have never walked out of an RM Williams store buying only one item …. I did tonight 😫
Shame on the 3 guys working in this store tonight, it wasn’t busy , it’s Christmas and this is the time to capture sales and sign customers up …. very sad that such an iconic brand does not have people that are passionate about the product and want to help customers at least in this store,

Queen St Mall - Brisbane.
Staff on Thursday night 7/12/23 absolutely abhorrent.
Not one of the three retail staff asked if we needed any help, in walked another couple and over walked one staff member to 'serve' them.
I tried to engage with a staff member in regards to the items we wanted to purchase, she wasn't interested!!! RUDE RUDE. We get better service in Target. The staff member knew NOTHING about RMW products.
We will NEVER go back into that store again.
Over heard the staff member who actually served the other couple, telling them she knew nothing about RMW. So that's 2 out of 3..... SHAME. We won't recommend that store to any of our overseas friends visiting next yr.
Educate your staff on RMW and the products.

First order, a wallet, delivered to me in a large box. Inside was a grubby white pull string bag and a wallet in a plastic bag. No gift box/packaging. After approx 6 emails to customer service, I was sent the gift box.
2nd order, a men’s belt, again not gift box but even though I had emailed twice at time of order to ensure such was included.
Customer service advised me that I could pick up wrapping and a box in store. This totally defeats the purpose of an online order.
Maybe if they cut back on the expense of the delivery box they could include the gift packaging. Looks pretty ordinary as a gift in a plastic bag and pull string cover.

A customer of 10 years, no longer.

Customer service is staffed by illiterates or the incredibly dim.

Emailed because the website one is directed to, to generate a return label does not work.

First was directed to return via Australia Post (when I live in UK). When I flagged this, I was directed back to the faulty web page.

After a month they finally produced a single return label.

When I pointed out to them that the order was dispatched in 3 separate boxes, they directed me to commit postal fraud by (get this) photocopying the prepaid postage label 2 more times.

Hopeless and pathetic. After 4 emails, I am none the wiser as to how to make a return.

At this price point inexcusable.

Riktigt dålig kvalite, skinnet tål inget regn över huvudtaget, lika illa som en rostig Alfa Sud från 70 talet

I am a little surprised at the reviews of RM Williams on this site. I purchased my first pair of yearling boots from the Bond St store about 7 years ago and they are still going strong. I have recently bought another 90th anniversary pair in the same size and they are progressing well (I have found the elastic sides take a while to loosen up). My most recent purchase are a pair of Lachlan boots, as they have the rubber sole, for rainy days. Unlike 83% of the posts here I have found all of my RMW purchases to be very high quality and well worth the cost.

I've been a customer of RM Williams for about 30 years and I love the product and quality but they have the worst customer service in the world.

They're so arrogant I sincerely hope the company collapses and is never seen again because they don't deserve to be in business when they're such arrogant inflexible asses.

For the cost you EXPECT customisation, but they just refuse to undertake what the customer wants so I now buy Ariat instead which are cheaper but actually a better product and customer service.

The customer service is horrendous. I've reached out multiple times to get an update on an order with zero replies. I waited way too long on hold trying to speak to someone on their end - seriously how busy can customer service get for a company that sells boots that they can't even pick up the phone? Spend your money and time elsewhere.

An online boot purchase experience that’s been so poor I can’t recommend the company in spite of the nice boots they produce. Twice we’ve received faulty orders - first time the wrong color and second time two boots that did not match in size. The pairs were returned one after the other. According to the postal service the second pair of boots were received by the company around a week ago, but I’m still waiting for feedback despite four emails from my end. Suffice it to say the funds have not been returned to my account yet either. I simply don’t understand how a company that sells such expensive boots manages to offer such a poor customer service experience.

I've had terrible customer support. My boots were faulty and they've been in the shop for over 4 months and nobody had given me any details about what's happening despite multiple calls.

Purchased 2 pairs of shoes. One pair arrived and they were the wrong size (too small) so I had to send them back, with tracking, at a cost of NZD41.47. Williams refused to refund the shipping even though the shoes were the wrong size. The other pair of shoes hadn't arrived 10 days later so I had to chase them up and was told they were being "manually sourced" and I would "receive an update soon". I told them I had paid for the shoes in good faith, assuming they were in stock as they had not said otherwise. I asked for an update on the day and surprise, they got back to me within the hour to say that the 2nd pair I'd ordered, and paid for, were out of stock! So, I ended up with no shoes and having to pay $41.47 for shipping for returning the first pair. Obviously I will NOT be ordering from Williams again, and I can not recommend them. Purchase from "Styletread" instead.

I bought a pair of boots online, got them no issue however there is a fault on the soul of the boot. said that Mitchel had packed them with care well he did not check them. took a week for Customer Service to get back to me after I lodge a complaint with Paypal I now have to go into a store which is an hour away or send the boots back and wait two weeks for a refund this is really poor service

$649 for a pair of boots… arrived by delivery- with a note indicating that they were inspected by ‘Rachael’… NO BLOODY INSOLES!!! Just the exposed tacks and raw sole… Plus the heel has a massive indent.. totally unacceptable! Don't by RMs you'll be disappointed.