R.M.Williams Anmeldelser 

The website was really poor and failed to update .Order was nearly re £2000.Four days later get response saying oh item now out of stock .Thus is is not acceptable in todays stock ordering - stock ordered should be allocated at time of placement .Delivery unacceptable on timeline .Item funnily enough in stock in new store ! - I am beginning to wonder why I still want to buy this may now be end of my relationship- they had to offer me a deal to place this order and have severely failed in delivery and I would say communication .So now a further update another item now not being shipped and it's Christmas Eve ! 10 days to notify from order - totally unacceptable- no other company works this way.

Returned a pair of boots last week, Royal Mail tracking advises they have been received and signed for. No updates provided from RM Williams, and of course - no sign whatsoever of my REFUND. Impossible to contact them from the UK - unless you are awake all night. Which would be impossible for most people who purchase from this company, given most will be working in order to be able to pay the massive price tag. If the refund is not back in my account by tomorrow I'll have to escalate to Visa. Complete disgrace for a company that is selling items in this price bracket.

At the moment I would give Zero stars if I could ...Purchased Boots 1st week of December with a promise of 5 day delivery Order is still not processed they're live chat ...customer service phone number and every level of contact is down, when I try to track order via DPD Belgium is all that comes up...Very disappointed when you consider the price of the goods involved... I think I'm also going to have a nightmare cancelling order and getting my money back however paid via Visa so will be making complaint through them

Unfortunately, my experience with R.M. Williams has been incredibly disappointing. I made a purchase based on a promotion for a free hat, which turned out to be poorly communicated and difficult to redeem. When I reached out to customer service, they were unwilling to resolve the issue or offer any meaningful alternative, instead shifting the blame to me for not selecting the promotion during checkout—something that wasn’t clearly explained.

As a new customer, I expected much better from a brand of this reputation. The lack of accountability and refusal to provide a fair resolution has left me feeling frustrated and undervalued. I can’t recommend R.M. Williams based on this experience and urge others to be cautious about their promotions and service.

Update (15/12/24) - order still waiting to be processed!! If the order is delayed, why can’t they communicate that? The fact that I have heard nothing, I have to assume nothing is coming? 🤷🏼‍♀️

I placed an order mid November and still haven’t received the goods. After checking the order status, it appears to have not been processed yet. I have tried contacting RM Williams via the customer service email address given on their web page. The email gets knocked back! I have also tried ringing though, no answer. Is there a UK customer service number that I’m not aware of? Very disappointing considering my husband has purchased many pairs on boots in the past. How are we suppose to get in touch with this company?

I had a discount coupon for 10% and was told I could use it for click and collect, by email The code didn’t work as advised by the customer service ambassador. I emailed the customer service ambassador several times, with no reply. Two weeks later I received a reply stating that there was no longer any stock in store so click and collect was no longer an option. No remedy was provided. I think I have only ever written a handful of public complaints in my lifetime. This one takes the cake! Very annoyed to say the least. False advertising - RM Williams.

Really poor performance.
Their website truncated the delivery address.
They cancelled the order after telling me what the correct delivery address should have been.
I asked them to just correct the address and send the order, but computer says no!

After 10 days I am still waiting for my express delievery and no update from DPD or RM Williams despite emails, whatsapp etc...

I will now have to go back to the credit card company to get a refund from them.

I bought a pair of their signature boots. Cost me 5000 SEK (around 500 USD). Most expensive shoes I ever bought. So I only used them on special occasions.
Which is why it took me some time to find out that they leak like a sieve. Which means the return period ran out.. and now I'm stuck with them.

So, I have a good looking pair of boots that can only be used in spring or autumn, when I know it's not gonna rain. (They're too hot for summer, too cold for winter.)

Probably my crappiest purchase ever.

Terrible boots and shockingly bad after sales service. I brought a pair of Crafan boots in July 24. They start to fall apart in September.

I have tried to teach RM Williams via email, WhatsApp and call. I have had no response.

My advice do not use this company

Terrible boots, scuff easily, tried to contact customer service, one month later, nothing sorted. Awful company. Avoid

I’ve been a regular customer of RM Williams, but my recent experience has left me very disappointed. I received a gift card for the store, but every time I tried to use it, the popular jeans in my size were out of stock.

When I contacted customer service via online chat to request a refund for the gift card, I was informed that it is non-refundable. Frustrated but willing to make the best of it, I ordered two pairs of jeans that were somewhat similar to what I wanted, redeeming the gift card and paying the rest with my credit card.

To my dismay, only one pair arrived, and I received an email stating the second pair was also out of stock. They returned the funds to my gift card, leaving me in a difficult position. I called customer service again, hoping for a resolution, but was told that because part of the purchase was made with the gift card, they couldn’t refund it to my credit card or in cash. Despite expressing my dissatisfaction, the agent suggested I email my concerns to another team, which felt like a dismissive response after my numerous attempts to resolve the issue.

As a premium brand, I expected better customer service. I’ll be trying to use the gift card for another style of jeans that I’m not particularly interested in, but after this drawn-out experience, I’m inclined to look for alternatives moving forward. I cannot recommend RM Williams based on my experience and am very disheartened by the lack of care that this once great Australian brand shows to its customers.

I purchased a lovely pair of RM Williams chinos last year, fitted lovely and were of good quality (Made in Madagascar)
I have just bought a pair of Berwick chino's (£115) from a very reputable supplier.
These are made in China, they fit , but, not a good fit, they are lower on the hip, very small pockets and just not as good as the first pair. the quality is no where near the same. I will not be purchasing any more RM Williams clothing again. if I wanted a product of this quality "Made in China"I can go elsewhere and get the same quality at a 3rd of the price. Very disappointed!!!
If you want chinos at a 3rd of the price and as good, go to Landsend.

I was a loyal customer for many years, but the quality has dropped off and, compared to the online UK, the RM Williams brand presents very poor value for money. The final straw was a checked shirt that cost about $300 and had a frayed collar after less than a year. I have probably owned five pairs of the boots over the years, but for the same price you can buy Carmina boots that are far better quality. I'm an Australian, but this brand, has become a bit of an embarrassment.

I bought a baseball cap from Nicholls Abergavenny, the quality is very poor.
After 1 30° 30 minute wash the colour has gone from black to an horrible grey.
Certainly not worth the money.

Bought a pair of Boots from their Store here in Brisbane. I wasn't overly satisfied with the Staff member, seemed to confident that the Boot size she said was right for my feet would stretch and be more comfortable in time, I stated I usually am a larger size and she told me not to be concerned.
I have bad knees and have struggled getting these Boots on and off, and generally require the assistance of someone to help me, as they are tight, beyond comprehension!
I have been to their Stores, and in getting nowhere touched base with them directly.
Well, what a waste of time, they want to stretch my Boots and at a cost, which I disagree to pay.
I have since been into a Store and had my sizing done again and consequently tried on her selection, which fitted amazingly wonderful lets say, easy on and off, and snug.
I asked her if I can try on the size that I already had, she replied that would be too small, and we tried anyway, I struggled to get it on, consequently proving to myself that I was originally advised incorrectly.
Now my point is, not the quality of the Boot, I honestly couldn't say at this point in time if it would last or not, as I have stopped wearing them, it's with them not backing up their mistake, which is very obvious to me, they made one, poorly trained Staff possibly.
Also they certainly take their time in getting back to you, again, another bad mark in my book.
I have a Company, and would bend over backwards to get this right, the facts are there, so much for Customer satisfaction, out the door with this mob, absolutely terrible service, shameful.

Bought boots a few years ago, sole has completely deteriarated, split and fallen off. Rubbish for what I paid for them. Do yourself a favour and buy yourself some Redwings.

Just bought a pair of boots from the new Bond Street branch
Angie the sales assistant done her utmost to help me out and nothing was too much trouble
What a great experience!!
Well done!!

The Manager at the WA Claremont store is the rudest man I have ever met.RM Williams quality has been getting steadily worse and they do not adhere to their warranty claims . Rip off for poor quality merchandise

I bought the white sneakers on website in France last year 2023. I was so happy with the look & fit I think I wrote a nice review. Unfortunately after spending 270€ to buy something special the shoes sole has failed after year 1 ! I have written to RM Williams to pass on my feedback & they reviewed my complaint & this is what I received back. Apparently I wear the shoes too much, LOL see below.
Unfortunately, from the photos, it appears the soles have had significant wear and use.
We do not have any reports of premature sole wear for this product. We do not agree there is any fault with the sneakers and are unable to offer a replacement.
Kind regards,
Customer Experience Ambassador
R.M.Williams Homestead
How could RM Williams have feedback on one year old shoes. Maybe I am the first of many people with "sole of shoe issue"
I have now aksed for replacement sole to add to my shoes myself via my bootmaker. This company has an amazing following in Australia because of there quality products. The white Sneaker has a long way to go to .......get customers respect