R.M.Williams Anmeldelser 

I am writing to share a serious issue with a pair of R.M. Williams boots purchased for my son in September 2022 from the QVB store in Sydney, at a cost of approximately $700.
The purchase was made based on R.M. Williams’ long-standing reputation and its marketing of these boots as premium, durable, long-lasting products. Unfortunately, that expectation has not been met.
After approximately one year of normal wear, the rubber soles deteriorated and required replacement. While disappointing, this was not the primary concern. More significantly, both boots have since developed large tearsin the leather uppers themselves. Structural failure of the leather within three years is plainly inconsistent with reasonable expectations for a premium leather boot.
My son recently returned the boots to the George Street flagship store for assessment and was advised that R.M. Williams does not provide a warranty and that the damage was attributed to customer fault. This explanation is both surprising and concerning. The boots have not been subjected to misuse or abnormal wear.
Under Australian Consumer Law, goods must be of acceptable quality, including being durable, free from defects, and fit for purpose, having regard to their price and any representations made. A premium leather boot marketed as long-lasting should reasonably endure well beyond three years without the leather itself failing.
The dismissal of this issue without meaningful investigation or remediation is inconsistent with these statutory consumer guarantees, which apply regardless of any stated warranty policy.
Given the nature of the defect, the short service life, and the price paid, I consider these boots to have failed acceptable quality standards. This experience raises serious concerns about product quality and after-sales support for a brand positioned at the premium end of the market.
As a long-time R.M. Williams customer, this experience has been deeply disappointing. Based on this outcome, I would not recommend these boots to others and will not be making future purchases.
Invoice Number : RMW002213913Store Location: Shop 6, Queen Victoria Building, 455 George Street Sydney, N... ExpandProduct Appearance: As advertised

great brand and service both in store and online.

After shopping around for a handbag and wallet, I went to 4 RM William's stores to find they don't stock hardly anything that they sell online, you cannot view the items before you buy, so I ordered them online, days later my order was still not dispatched so I spoke on chat mind you to Caroline from customer service. She told me my address had been red flagged because NSW had been put in twice, and I was on a list to be notified. When that was going to be I don't know 😕 she had my order details there in front of her with all of my details but told me she couldn't send the items, I would have to cancel the order, wait 3 to 5 buisness days for a refund and then complete a new order to be able to get the items. All she had to do was fix the address and send it, obviously to hard work for her. They are in SA I'm in NSW, it's easier buying overseas unfortunately!
After being a long time customer I will never purchase from RM Williams again, absolutely disgusting service, and you Caroline should be ashamed of yourself!

Great service in George St, but poor fitting in Westfield leading to too small a pair pf boots bought - so $700 basically waisted.
George st staff have been great, and my wife and myself now shop in that store.

Besviken,
R.M.Williams kvalitet klart sämre än tidigare. Höger sko är snedsydd så den är klart mindre än den vänstra. Inget svar från kundservice får man heller.

I have been a long-time RM Williams customer till now, but am now at a cross roads, but it has long troubled me that they have a deficiency in their jeans range.
I find the Victor is too skinny and tight in the legs, but then the next slim fit after that (the Loxton) is too baggy in the legs, and goes to a medium rise waist.
A model in between the two would be ideal; a low rise waist like the Victor, but more of a slim leg fit than the Loxton, but not as skinny tight as the Victor.
I hope they will consider this suggestion,
Sincerely,
Newell Barrett.

After many years of use, I sent my boots to get re-soled. When I got them back they were super tight and didn’t fit like they use to. I tried to get wearing them in but couldn’t stretch them out. RMs did a complementary stretch but still didn’t help with the fit. I was advised to put in a foam sole (by a trusted third party provider) but again this didn’t help with the fit. At this point I had spent $240 to try and get them fitting correctly but unfortunately my favourite boots no longer fit me, so I either have to spend $700 for a new set or find another shoe, which is upsetting as I was expecting the resole to not change the feel of the boot to much and i wasn’t expecting to buy new boots. I have to say the staff at the store were extremely helpful and tried their best to fix the issue (with complementary stretch, advise etc) but unfortunately the boots no longer fit me and sounded like the store policy was not to replace these boots.

AUSTRALIANS DO Not SUPPORT COMPANY ANYMORE !
My Mother Purchased a gift voucher from Rm Williams ,we didn't realise it would expire and Rm Williams would keep the money without providing a product or any notice , from an Australian Born company that would not exist without Australia's support this is terrible behaviour the Bigger they get the less they care ,

As a first time purchaser of RM Williams boots (for $700), I cannot recommend strongly enough not to purchase RM Williams boots. I most definitely will never again. After telling the sales lady who was fitting my boots in the Claremont Quarter store in Perth that the boots were incredibly tight, she told me that they are the right size, they should be tight and they will stretch out. 3 months later and they are still chewing up my heel. When I eventually took them back to the store in Claremont Quarter and showed them my heel, they took the boots back for their "Manager" to see what they can do. 4 Weeks later, I received an email to collect the boots, only to be told in the store that they cannot / will not do anything about it, and that it was my decision to buy that size boot (which is incorrect), and that is it! They simply refuse to take ownership of their mistake. I also note that I have seen other complaints here for exactly the same reason. I am not surprised that the highest percentage of reviews here are 1 star...as well as that RM Williams does not respond to any client complaints. Management and leadership of this company needs a drastic overhaul. Get it right RM Williams. You should be ashamed of these reviews.

Wide Boots 2 piece soles

Purchased 2 sets of these after wearing through the leather on the lateral side of normal boots after about 8 years. Little toes split and wore through the leather. I still use these as yard boots after having them patched and new heels put on them.

The shoes with the 2 piece soles however lasted about 6 months each with daily wearing before the soles split at the join.

Not worth fixing as it appears to be a design flaw when both fail. I have spoke to two other people who have had the same problem with this style of boot.

Just lost confidence with spending a lot of money for poor quality.

The last set of 2 piece souls split about 12 months ago.

Products are brilliant - love everything we have purchased.
However, customer service is terrible.
Last year I required a return, and it took me days to get through to someone. Their online chat is never available and if you fill out the form it takes them days to respond.
This year I have placed an order, received a confirmation but no further correspondence so I emailed them to find out where my order was, only to be told it was out of stock and they couldn’t fulfil my order. And it seems the only reason I found out about this is because I chased them up - happy to keep a hold of my money but not keep me informed of my order.
Unfortunately the customer service lets them down as the products are amazing.

R.W. Williams moleskins had a hard tab of leather on the back right pocket. Age withered it whilst the patina of the moleskins gained in purity. Yard or city play they washed just the same. Going to an R.M. Williams store wasn't to buy something fashionable. It was to buy something that was needed. Dependable. Representative. It became fashionable because of what it had been doing since R.W. put elastic to a single piece of leather. If one wanted to spoil oneself then maybe a bit of leather kit, a a platted belt for your nephew or nieces as you knew that they would never forget the first they ever had. The stores now seem bereft of heritage. The variety of boots makes sense but the inconsistency in the clothing line seems to have severed the link to heritage. With that gone so to is the insurance that this product is the quality I knew. Some things don't have seasons. R.W. Williams moleskins are one of those. If I am in town, I want them because I may not get back for a while. Fashion seasons don't count in the country and when I want to dress they certainly don't count. Because I depend on R.W. Williams being there when I need them. Not letting me down in the city or at home. Drifting from the R.W. Williams guarantee of dependability that I still value from half a century ago is to look at a river in drought. I want to buy R.M. because it was there at the beginning and I want it to be there at the end. Fashion supply chains may be tight but R.M. Williams has another value the origins of which were a dependable bloke that delivered quality when it was needed.

Long time loyal customer of theirs until now. Such appalling customer services, lack of training and zero accountability. Quite disappointed and definitely never going to purchase again.

Purchased jumpers and a couple of T-shirts about 3 months ago , and wow! The clothing has been washed exactly as the label recommends (no dryer, sun-dried, etc.), yet the jumper already looks years old and not presentable. It’s faded, and the material looks worn. The same goes for the T-shirts ,they’ve shrunk ( after 3 washes ). I definitely won’t be spending my money on RM clothing never again. Extremely disappointed with the poor quality!

Fits perfect long lasting good value for $

Very efficient ordering on line. Clothes are classic and beautifully made.

I’ve been a loyal R.M. Williams customer for years, but their service has completely deteriorated. I emailed them three times between July 25 and August 9 about a straightforward relasting request for two pairs of boots, but not a single reply. Even copying their parent company, Tattarang, made no difference.

For a premium Australian brand that charges premium prices and trades on its heritage and trust, silence and zero customer care are unacceptable. R.M. Williams has lost the quality, responsiveness, and respect it once stood for. I won’t be purchasing from them again.

Terrible service - avoid! Sales person made a big deal about the sizing needing to be smaller than other brands, used their sizing tool in store and advised that I should buy smaller than I felt I needed because they would definitely stretch. When it turned out the boots were much too tight they refused to engage and offered no refund or trade up because it was outside of the returns window. The staff in the shop were extremely rude and dismissive. For such expenses boots would really expect much better customer care, advice and service. Would never buy anything from them again. Look at Fairfax & Favor instead!

Staff are very well trained. The range of footwear and clothing has some anchor perennials but also seasonal variations. The products are classic in design and well made.

The quality of the shoes and the experience of buying it from the offical store, I am wearing Chelsea Boots for a while but since I have strated wearing RMs its no going back to any other brand.
Love the Craftsman range