R.M.Williams Anmeldelser 

The instore experience at the RMW Harbour Town store is always friendly, professional, and feels like coming home. Special mention to Felicity instore, as she always remembers me and I am happy to travel the 90Minutes to that specific store because of her.

Been wearing RM boots since I was 20, now 60. Bought a pair recently for $449 down from ~$600. Thought that was strange. Anyhow the day after I bought them there were scuffs on the toe from getting out of the car. There's also scratches on the heel and the worst part - the right boot has developed a loud squeak like I stepped on a dog chew toy. People here me coming from 50 metres. Bet Andrew 'Twiggy' Forest doesn't wear them.

Ordered a pair of signature boots for my husband for his 60th birthday. Have had zero communication you would think spending that much money in this economy you would hear from them on a progress situation telling you what stage of production your boots are at but nope nothing. Have spoken online to customer service inverted commas and they have been useless to be honest left feeling still very unsure of when they will be ready. Its been 6 weeks which apparently is normal but i was never informed about this in store when i purchased them.

Top quality clothing with quick deliveries. My husband loves your boots, jeans and other clothing. I always know what to buy him for birthdays and Christmas!

Most comfortable pair of boots I have ever bought.

Wonderful in/store and online shopping experiences. Products never fail, with quality workmanship and materials. Always love the range and it’s hard to pass on the temptation to treat myself and/or my husband or Dad (who introduced me to this Australian brand at a young age).

The service was on the slow side and they usually don’t have what you’re after. Having to wait till it gets shipped in. Love product and brand.

Bought my third pair of RM Williams boots in June 2023 and the sole has split. Customer 'care' says that two and half years is the 'expected lifetime' of a boot sole.

My last pair went 15 years before needing a resole.

Seems RM Williams is yet another historic brand that no longer delivers the substance it once promised as it increases prices and reduces quality. Old Man Williams must be spinning in his grave.

I’ve been a long time fan of the original story and history of the brand. I have found that it caters for my size very nicely. I enjoy interacting with the staff in the sales centres. I always drop in wherever I am in a CBD area. There are usually a style I’m comfortable with.

Couldn’t ask for more from R M Williams
My family love your brand never fails.
Your service is outstanding thanks so much.

Good products, well stocked store,Bendigo and helpful, cheerful staff.

Great employee’s, great value on the clothes, Overall a great experience shopping here

I purchased a One Hundred and Sixty Dollar ($160) belt online for my husband. Firstly, the order went missing and then when the replacement belt was delivered a Ten Dollar ($10) belt from Kmart would have been a better purchase. I am bitterly disappointed with the purchase and the treatment from Customer Service Representatives on the phones at R.M. Williams. NEVER AGAIN!

Best Australian craftsmanship & always feel great when I’m wearing RM Williams products. Boots have lasted over 20 years & love getting new ones for Birthday, Christmas or Fathers Day. Perfect gifts.
Great story how RM Williams started & the tradition lives on.

Been buying R.M. boots and gear since the 90’s. Craftsmanship, quality and comfort.

Return Garment

I was very impressed after purchasing a RM shirt online and finding out that the buttons on it were press studs and not regular buttons.
I was able to return the shirt, purchase the correct one and be refunded some of the initial shirts purchasing costs.
The turn around time to complete this transaction was AMAZING.
Real customer service!
Keep up the good work RM!!!

I’ve been a fan of R.M. Williams for a long time – decades, in fact. I bought my first pair of boots in 1987 and they’re still going strong today, which probably says everything that needs to be said about how these products were originally made.

Since then, I’ve owned another four pairs of boots, along with belts, T-shirts, trousers and shirts. Across the board, the common themes have been comfort, durability and timeless design. These are products you can wear hard, year after year, and they just get better with age. The boots in particular are among the most comfortable I’ve ever owned.

The only real disappointment I’ve had was a pair of boots purchased around 2017. The quality on those was noticeably poor compared to everything I’d owned before. That period coincided with the brand being majority owned by L Capital Asia, and in my view the drop in quality was obvious. It was a genuine let-down from a brand I had trusted for decades.

Thankfully, since returning to Australian ownership, R.M. Williams feels like it’s back where it belongs. The quality, craftsmanship and attention to detail are once again what long-time customers expect. It’s a great Australian brand producing excellent products, and I’m very happy to continue supporting it.

Online order confirmed and shipped in a timely manner. Love the quilted cotton navy vintage jacket!
Good fit and stylish to wear. Waiting to buy more items like this on the next promotion.

After fighting cancer for the past two years, many surgeries and treatments, my wife bought me a $369.00 crocodile skin belt for my birthday to cheer me up. We needed to take it back as it was the wrong size on the 7th Dec. I was told 5 days but it arrived on the 23rd. OK that's fine and I understand delays and I received 3 emails ( one from Auspost and 2 from R.M.Willams) saying my belt had arrived and is ready for pick up. I go in to pick it up and am told by two ladies that I should have waited for a call (which was never stated in any of the emails, and the call ) as it is down stairs and they can't go down and pick it up. They were very aggressive and belittling in their manner especially one of the ladies and purposely made me feel like an idiot. They then decided to make me wait till after Christmas to make the phone call to come and pick it up. To purposely belittle someone to make themselves feel better is disgusting, if your having a bad day don't take it out on the customers. From looking at the reviews I can see I am not the only one to be poorly treated in this store. Go anywhere, but DO NOT shop at R.M.Williams Southland. They do not care about their customers even though the customers are what keep the shop open. I will never ware or shop R.M.Williams ever again after the treatment I received from these two women. Disgraceful

RM WILLIAMS – where have you gone.

As a professional pilot, I have purchased products and I have recommended RM Williams to colleagues around the world for many years. For that reason, I am extremely disappointed with my recent experience.
I placed an order in good faith and paid $849 for a pair of boots. After waiting over a month with no communication, I was required to contact RM Williams to track the order. I was then informed that the order had effectively been overlooked and that the boots were no longer available.
A day or two later, I was advised that the order would be cancelled and a refund issued. At the time of writing this complaint, more than two weeks have passed since the refund was processed, and six weeks have elapsed since the original order was placed, yet the funds have still not been received.
This experience reflects poorly on customer service and order management—particularly for a brand positioned as premium. I expected significantly better service, communication, and accountability from RM Williams.
As a result, I will be reconsidering my loyalty going forward.