Riviera Automotive Anmeldelser 

Brought our latest car from this dealer have brought cars from main dealers for the last 30 years and never have we had the treatment we got from Riviera from the girls on reception through Chris the production manager and Billy from sales nothing was too much trouble to make sure everything was right they seem to be able to answer all our concerns wouldn't hesitate to recommend

Had great experience at riviera automotive motive .pick up new bmw m5 nikki is a great guy and Billy thanks lee

I have dealt with a large number of main dealers and smaller independents over the years, and Riviera have been amongst the best. Luca was communicative, prompt and professional, and the whole experience of buying a Porsche Panamera Sport Turismo was incredibly relaxed and hassle-free. The car arrived in immaculate condition, exactly as described - we each trusted the other in a part exchange, with neither party having seen the other’s car, and doing business in good faith in this way is a breath of fresh air. I couldn’t be more impressed, and recommend Luca/Riviera.

I’m contacting you regarding the vehicle I purchased from your company Riviera Automotive LTD on December 2023. The vehicle in question is an Audi S5 reg: LM20OVH.

I’ve been highly disappointed and ashamed by the treatment I’ve received, from the company as I’ve been missold and neglected. Prior to the delivery of my vehicle I was assured that scratches and marks that were presents would be rectified prior to the arrival. However, neither the marks were sorted, on top the person whom delivered the vehicle also cracked the windscreen. In addition, further faults have occurred in the vehicle as the SOS button being broken, as well their being an issue with the sunroof as it doesn’t not function correctly. Even the logbook was transferred with the incorrect individual as the registered keeper.

Since my purchase of the vehicle, I’ve had nothing but stress and anxiety, whenever I’ve aimed to contact this company for help and support. Ive been ignored. I asked management if i should get a quote from Audi in order to get the faults of the vehicle corrected as i am quite distant to the dealership, which I’ve done and sent to your company but even then I’ve been ignored. I’ve been mis sold a warranty which I was assured was 6 months, currently revelations have shown it to only be 3 months.

All these issues with the vehicle, were noticed by me in the first day of ownership. It’s newly Easter and I’m still being taken for a fool, which is highly disrespectful and disgusting. A reputable company does not treat their consumers in this manner.

My hand has been forced by your company as there is no resolve, I will be taking this matter to Trading Standards and the Motor Ombudsman service as this matter is far beyond reasonable.

My request to resolve the matter, is a full refund of the £34,500 I paid, and cancellation of the car. I will also be expecting compensation for the insurance I’ve paid and the 4 brand new tires. had to purchase, as the supply tires were not road worthy.

I expect a response from you in 3 working days before I contact the legal team as due to my rights I’m still in the 6 months of initial purchase and the consumers right act is clear on these matters. I have evidence in writing from your company in order for the things i’ve just mentioned above.

Excellent service from Billy and everybody else I dealt with at the company

I part exchanged a Range Rover Vogue for a newer one with Riviera Automotive on the
28th of October 2023. I was assured that the Range Rover they were selling me was in perfect condition. We swapped cars, I was driving down when the engine light came on suddenly, and after a while to my horror, one of the tyres blew out, and I had to pull on the hard shoulder to change it. The police could easily have charged me and given me a point for driving with illegal tyres. The next day I called Riviera. He told me to take the car to a garage and they would cover the cost of replacing the tyre and finding out what was wrong with the engine.
(What a joke!)
Anyway, there was a problem with the NOx sensor and Riviera sent me one after a while, but it was such a cheap make the garage would not accept it so I ended up buying one myself.
To cut the story short I had to change the tyres myself and with the NOx sensor I paid £1500 which I am still waiting to get paid for and it is March 2024 already.
Avoid them at all cost!!!

My experience with Luca at Riviera Automotive was great. From start to finish, everything was seamless. The car I purchased was exactly as described, in top condition, which is always a relief when making such an important investment. I left feeling confident in my purchase and impressed by the level of service I received. I would recommend Riviera Automotive to anyone in search of a special vehicle and a positive buying experience. I look forward to the opportunity to do business with them again in the future.

Bought a Range Rover off billy had an amazing experience,

Excellent service

Overall a very good experience. Riviera Automotive reserved the car for me for over a month whilst funds were made available. Sales rep. Luca Stratford was very helpful and professional throughout. Not the cheapest but the overall package including the service was good value. Recommended.

Billy at Riviera Automotive was fantastic!!
We had a bit of a drama but Billy went out of his way to take all the stress out of the situation and managed to get the car delivered to us in time!!!
We would definitely recommend Riviera Automotive as a premier (No. 1) dealer of choice!!!!!

Billy was very helpful with my purchase - made everything very simple. Would 100% deal with this company again.

Thanks

Recently picked up my new purchase from Riveria. Billy was really helpful and considering they're there to sell cars, there's no pressure tactics. They're completely focused on ensuring the car meets your specs. Great experience and I would highly recommend them.

P/X my Audi for one of Riviera’s 110 Landy’s. Great bit of kit and so pleased with the vehicle. Staff (Billy) was so helpful even with me being abroad sorting out the deal. Billy got everything sorted for me, swift easy swap over with no issues. Recommend going to the dealer and ask for Billy to get you into your new vehicle.

Purchased a new car from Luca, at Riviera. Superb service throughout the entire process. He even picked us up from the train station and filled our new car up with fuel. Thanks Luca

I recently purchased a BMW X3M from Riviera and i just want to express how happy i am with the service i received start to finish. Everyone i came across there from the MD himself to Luca the salesman i dealt with were extremely helpful and made the experience a pleasant one. Luca did not try the usual low ball offers on my P/X and kept me in the loop on the deal the whole time even in his own free time on an evening etc.When i collected the car it had been cleaned and polished to a standard way beyond any main dealership i have ever used.I have used pretty much the same dealership for quite some years but after dealing with Luca and the guys here i will definitely now be coming back here when its time for my next car. Thank you Luca, Chris and all the guys there.

I recently purchased a Porsche Macan T from Riveria Automotive and the service was great. I dealt with Luca who kept me informed and always took / returned my calls in a timely fashion. I would highly recommend Luca and Riveria Automotive.

Fantastic experience with Riviera again, this is the second time I have purchased a vehicle from Riviera. The quality of vehicles they have in stock to choose from are in a class of there own. I was well looked after by Billy and his great customer service, knowledge and getting things done attitude. I would highly reccomend Riviera, I know for sure I will be a returning customer.

Bought a new rang rover off riviera and its unreal. The work they have done to what i wanted. Billy dealt with everything and the full team was polite and helpful too. Thank you for such a nice car. I 100% recon mend you to any body. Il be back to upgrade in a couple of years thats for sure. Thanks billy.

This ‘business’ doesn’t deserve one star. Other reviewers state that they are liars and cowboys and this is an accurate description that you shouldn’t ignore and I can confirm the poor reviews are accurate. The others do seem a little manufactured and I don’t believe they are honest reviews from actual customers. If you go to their Google reviews this seems a lot more accurate. I wish I had read this page before any dealings with them. They are completely incompetent, I was massively inconvenienced, mislead, and to say I’m disappointed is an understatement. Dealing with them has put me out of pocket, they are dishonest and I’m genuinely disgusted by the way they treat clients. More than 4 weeks ago they made an offer to purchase my car through the Motorway app. Since then they have booked three appointments to collect the vehicle and failed to turn up on three separate occasions, I’m self employed and have taken time off work, I’ve had to arrange alternative childcare and not once have I been given the courtesy of a phone call from the dealer to tell me the driver wouldn’t arrive at the agreed date or time to collect. A phone call to keep me informed would have taken them 30 seconds but frankly they don’t seem to care. So many excuses, the driver is sick, the driver can’t get a train, is lost, it sounds to me like the ‘driver’ either doesn’t exist or isn’t capable of making a journey which is quite concerning. I’ve made countless phone calls to their office, been put on hold, given every excuse they could think of, and the experience has been
Incredibly frustrating. I gave them multiple chances to make things right and they weren’t interested in doing so. Mistakes happen and that’s understandable but the customer experience here is obviously not their priority. It’s a very badly run company and making a large sale or purchase through them would make me extremely uncomfortable now I’ve experienced this lack of service. I’ve fed this back to the team at the Motorway app, they aren’t reputable, and should be removed from their panel and that’s what I’ll be pushing for.
If you’re looking for a new car or to sell your vehicle i strongly advise you avoid these ‘cowboys’ a car is an expensive investment, you should get the experience you deserve and you should be confident that the dealer is reputable and the firm will handle any issues, I’m afraid that is not the service you will receive here. Go elsewhere and good luck to you.
An update: The company’s response is weak and dismissive. They’ve ignored all points raised and blamed the weather.. ok hun. The bad reviews are consistent throughout the year and not just in December. The strikes weren’t the issue, one failed collection was the tip of the iceberg, poor communication, poor management and poor service are. After failing to take accountability even in their complaint response I Strongly recommend avoiding these people.