Riviera Automotive Anmeldelser 

We recently sold our Jeep Wrangler to Riviera Automotive and dealt with John, who was an absolute delight. He was thorough, professional and incredibly easy to deal with, keeping us perfectly informed throughout the whole process and making everything completely straightforward.

What really stood out, though, was John himself. As well as being extremely professional, he was genuinely friendly, personable and made us laugh loads along the way! It felt much more like dealing with someone you know and trusted than simply completing a car sale.

A completely hassle-free experience from beginning to end. We wouldn't hesitate to recommend John and Riviera Automotive to anyone. Thanks again, John!

Called in numerous amounts of time as i WAS interested in a car however did not get a phone call back! If this is the service you get looking at an expensive car i am better off taking my business elsewhere.

Worst company ever, avoid at all cost! Spoke to 4 different managers in 6 months clearly shows how the staff dont even stay here. Still not had my complaint resolved!

Dealership smells and the sales people are very rude.

EDIT FOLLOWING REPLY -
your reply neglects the warranty concerns raised, as well as the ongoing claims with no notice or permission. You've outlined the "help" provided however if anyone reads the content of my review they'll see I factually advised on what riviera had done in order to assist. Alongside the goodwill gestures that were offered. I would also like to be known that not only have the records been provided not for my vehicle. I've also since had to have the vehicle in at Mercedes Benz for a steering wheel illumination fault. All photographs, videos and workshop quotes are back with you - very eager to see how this now 4th fault will be addressed. Oh also I'd like it to be known the hire car provided had a significant tyre pressure issue - so wasn't usable. Thanks for the response though Riviera. Made for excellent reading.

I purchased my Mercedes from Riviera Automotive on 9 June 2026. Since then, I have had approximately nine days with the vehicle in my possession where no known fault was present. That alone summarises my experience.

The air conditioning fault appeared almost immediately. Riviera arranged for me to attend a local garage, where it was identified straight away as an electrical fault. I was then told to wait two weeks before using the warranty I had purchased. After that period, the garage diagnosed a cabin temperature sensor fault and replaced it, but the problems continued, so Riviera took the car back.

Further air-conditioning faults were diagnosed. The car was returned, but later the compressor seized and the vehicle became undriveable. Riviera took it back again on 28 July and did not return it until 8 September, while my rejection request is investigated by CA Auto Bank.

The warranty situation has been particularly concerning. At sale I was told I was purchasing an Autoguard warranty, but I was later provided with a Momentum policy instead. Riviera explained that they distribute warranty plans between suppliers.

There have been three warranty claims. I submitted the first myself after being told to wait two weeks. I later discovered Riviera had submitted two further claims against my warranty without prior discussion, agreement or communication with me.

I appreciate that using an existing warranty to fund repairs may sound reasonable. My issue is that I paid for that warranty for my own protection. I had no awareness it would be used by the dealer to offset costs arising from faults appearing almost immediately after sale. I did not purchase it to substitute for the dealer’s own responsibilities during the earliest period of ownership.

Riviera did offer goodwill: ceramic coating, which I had already paid to have done, and an additional 12 months of Autoguard cover. I declined the latter because future cover did not address the repeated short-term faults already experienced.

A courtesy car was eventually provided, but not immediately. During the most recent period Riviera had my Mercedes, the courtesy car itself developed a tyre-related fault and could not be safely used. It would therefore be inaccurate to suggest I had uninterrupted access to usable replacement transport.

I have asked to reject the vehicle because of the repeated faults, repair history, time spent away from me and my loss of confidence in it. Its return on 8 September does not mean I consider the matter resolved or have withdrawn that request.

I received no diagnostic, repair or fault paperwork on either occasion the car was returned. Most recently, the steering wheel was noticeably dirty, one steering-wheel button backlight was not illuminating, and the car was driven back on my private registration despite that registration having been unassigned from the vehicle more than a week earlier.

I fully expect Riviera may respond that this is with their “legal team”, that the car has been repaired and returned, or that the finance provider is investigating. None of that changes the chronology above. I am simply documenting my experience as a customer while the rejection complaint follows the appropriate process.

Cars develop faults. That alone would not have prompted this review. My issue is what happened afterwards: repeated faults, conflicting diagnoses, long periods without my vehicle, warranty concerns, lack of repair documentation and poor communication.

Based on my experience to date, I could not recommend Riviera Automotive. I will update this review once the finance complaint has concluded.

Just sold my Audi RS3 to Riviera Auto. Although the car was mint condition, the assessment done by John was thorough and also pragmatic when he noticed some marks that were easily polished. There was a quality issue with the tail lights, but we resolved this by contacting dealer and checking Warranty situation. This experience and quality of inspection speaks volumes for customers purchasing from this dealer. Thanks

John came to collect my partners car today, he checked the car and took for a test drive. He communicated with me on the steps he was going through to ensure he was happy with everything before taking the car.

I had been looking for a Mustang Mach 1 for a while, found one on the Riviera Automotive website, Dante was very helpful with the process of buying the car, the delivery was a bit tricky, we are in Dorset but we got their in the end, very happy with the car and it has everything I wanted, Ricardo seats, Automatic & colour, fighter jet grey. Thankyou again.

Just sold my Ranger Raptor to Riviera. Contact from Riz with an offer was very good. Deposit paid and John came the next day to look at the car and take away. John had a look at the car and was a very nice chap. Money paid no problem. I would recommend

Thank you for a prompt and efficient service from Dante

I recently purchased and Jaguar SVR from Revieria. They were very accommodating and open. The car was immaculate on collection, but just to be on the safe side I booked it into a renounced local specialist near me.The car had a full jag service history. Jazz are fastidious to say the least…… and the car passed with flying colours….. how picky they are …. They discovered that the rear brake pads had been fitted wrong way round….. by a jaguar dealership. I would never expect Riviera to pick this up, but just wanted to say that my experience of purchase with them was exceptional as was the quality of the vehicle….. Thank you

Just sold my Defender to Riviera via Car Wow. Such an easy sale, money exchange was fast and John the assessor was a great guy, very professional and knowledgeable.

Car sale to Riviera Automotive using John the assessor
I just sold our Audi tts through Motorway to Riviera Automotive.
Riviera Automotive made the whole process of collection extremely easy. John (Diamond Geezer) was the assessor who travelled up to inspect and take the car. He was first and foremost a genuine guy and super professional, very knowledgeable, clear and thorough. He explained every step in the process and where there were any discrepancies found not on the original communications, he offered a very fair deduction which was accepted and the payment came through within minutes and the entire meeting, inspection and handover took less than an hour start to finish. Would recommend Riviera Automotive as a professional friendly company to deal with. I would definitely use them again if buying or selling another car in the same way. I would also like to mention Riz in the office who although I only delt with by email was always professional and prompt with his replies.
Overall a really good experience.

John from Riviera picked up my car today and after a thorough review of it he arranged payment quickly and efficiently from the team back at Riviera. Great guy to talk to and so very knowledge about the car business. Thanks for a simple and time efficient handover.

Excellent experience. Very easy and professional to deal with. They bought my ranger raptor from me, very fair, easy and as described. Highly recommend.

Great experience, John was very professional and made everything very smooth and easy!

Great experience and a pleasure to deal with. I would highly recommend!

It was a real pleasure meeting John who picked the car up what a really nice guy and honest true gentleman and excellent service

Riviera were a pleasure to do business with. Riz was courteous and efficient and John the assessor was such a lovely knowledgeable and super professional man. I wish I was selling a car every day as it so nice to have such great interaction. John is a credit to Riviera.

Polite, professional and trustworthy. All the things you can ask of a company. John was fantastic dealing with the handover of my car. Highly recommended all round