Reserv Go Anmeldelser 586

TrustScore 3.5 ud af 5

3,4

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

He tenido una muy buena experiencia con Reserv Go hasta ahora. El proceso de solicitud de reserva ha sido rápido, claro y fácil de seguir. Además, la atención del asistente ha sido muy ágil y profesi... Se mere

Bedømt til 1 ud af 5 stjerner

Complete scam! I tried to order a taxi which never replied, and I had to cancel. And they charge me a 117 Euro AUTOMATICALLY for the subscription. When you log in to your account, there is nothing men... Se mere

Bedømt til 1 ud af 5 stjerner

I was scammed by this company! On trying to book a table at a restaurant, I was referred to an automated system, credit card details were demanded to secure the booking, but I didn't proceed because t... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

La reserva fue satisfactoria pero no dejaba claro que me estaba suscribiendo a una empresa de reservas que te cobra por algo que puedes hacer tú mismo. Me he que quejado y han sido honestos y me han... Se mere

Virksomheden har svaret


Kontaktoplysninger

3,4

Middel

TrustScore 3.5 ud af 5

586 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 93 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Richiesta rimborso

Ringrazio Alvaro per la sua disponibilità e professionalità

4. november 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Ciao Alessia,

Grazie mille per le sue gentili parole! Siamo lieti di sapere che è stato completamente soddisfatto del nostro servizio. La sua soddisfazione è molto importante per noi e siamo lieti di aver soddisfatto le sue aspettative.

Invieremo il suo feedback al nostro concierge, che ne sarà molto contento!

Speriamo di avere il piacere di servirla di nuovo molto presto!


Nicole di Reserv Go
Email: contact@reserv-go.com
Telefono: +33 1 89 71 69 02

Bedømt til 5 ud af 5 stjerner

Parfaite présentation de Mia

Parfaite présentation de Mia

4. november 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Bonjour Julie,

Un grand merci pour vos mots bienveillants ! Nous sommes enchantés d'apprendre que vous avez été pleinement satisfait par notre service. Votre satisfaction nous tient à cœur, et nous sommes heureux d'avoir répondu à vos attentes.

Nous transmettons à notre concierge votre retour qui lui fera extrêmement plaisir!

Nous espérons avoir le plaisir de vous servir à nouveau très bientôt!


Nicole de Reserv Go
Email : contact@reserv-go.com
Téléphone : 01 89 71 69 02

Bedømt til 5 ud af 5 stjerner

👍🏽 mi sono trovato bene

👍🏽 mi sono trovato bene

3. november 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Ciao Daniele,

Grazie mille per le sue gentili parole! Siamo lieti di sapere che il nostro servizio ha soddisfatto le sue aspettative. La sua soddisfazione è la nostra priorità e siamo entusiasti di averle offerto un'esperienza positiva.

Non vediamo l'ora di darle nuovamente il benvenuto per le sue future prenotazioni!


Marie di Reserv Go
Email: contact@reserv-go.com
Telefono: +33 1 89 71 69 02

Bedømt til 5 ud af 5 stjerner

Tutto ok operatore gentile

Tutto ok operatore gentile

3. november 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Ciao Carlo,

Un grande grazie per il tuo gentile commento! Siamo lieti di sapere che il nostro servizio ti ha pienamente soddisfatto. La tua soddisfazione è essenziale per noi e siamo felici di aver risposto alle tue aspettative.

Speriamo di rivederti molto presto per nuove prenotazioni!

Marie di Reserv Go
Email: contact@reserv-go.com
Telefono: 01 89 71 69 02

Bedømt til 5 ud af 5 stjerner

Agnès a été parfaite

Agnès a été parfaite, superbe prise en charge.

3. november 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Bonjour Ousman,

Merci infiniment pour votre retour positif ! Nous sommes ravis que notre service ait été à la hauteur de vos attentes. Votre satisfaction est primordiale pour nous, et nous sommes heureux d'avoir pu vous offrir une expérience agréable.

Nous ferons parvenir votre retour à notre concierge, qui sera ravi d'en prendre connaissance !

Nous espérons vous revoir prochainement pour d'autres réservations !


Mia de Reserv Go
Email : contact@reserv-go.com
Téléphone : 01 89 71 69 02

Bedømt til 1 ud af 5 stjerner

This company is a scam

This company is a scam. Whilst on holiday in Spain, I tried to book a restaurant on line and was directed to do so through Reservego. They wanted me to register to book a table, which I did. During the process the site wouldn’t accept my password despite fulfilling the criteria so I gave up. I notified them. They then sent me an email saying they had resolved a software fault and I was now registered.I booked the restaurant through their site with my debit card which said they would debit 1 cent. I thought this was ok because some restaurants like to have your debit/credit card in case of no shows.
As I was no holiday I wasn’t checking my emails regularly. On 6/10/25 I was checking my mail and saw that on 02/10/25 I had been sent an email saying I had 3 free days membership and would then be charged €50 per month. Why would anyone want to pay €50 per month just to book the occasional restaurant?
I noticed that Reservego had deducted 1 cent from my debit card.
I sent Reserve a mail to withdraw my membership immediately. And received a reply the same day cancelling my membership as requested.
On 07/10/25 Reservego deducted €49.99 from my bank without my authority.
I have since sent 4 emails to them requesting they return my €49.99 but have not received a refund nor have I received any reply from Reservego.

2. oktober 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Hello Julian,

We are truly sorry for the misunderstanding regarding the use of our concierge service.

At Reserv Go, our team of personal assistants, available 7 days a week, is here to assist you with all your reservations — from restaurants to taxis, as well as hotels, trips, shows, and much more!

We do everything we can to simplify our clients’ daily lives, providing advice and helping them save time through the tasks we handle for them. We take care of everything!

Our service begins with a 3-day trial period for €0.01, followed by a subscription that can be canceled at any time, and most importantly, is satisfaction guaranteed or your money back!

The subscription details are clearly stated on our website. This information is also followed by a checkbox to confirm your consent. In addition, to avoid any inconvenience, we send SMS and email notifications upon registration to remind you of our terms and the scope of our services.

However, please note that our subscription is satisfaction guaranteed or your money back. We have taken note of your refund request, and we kindly ask you to contact us so we can locate your account and process your request.

Our customer service team will be happy to respond as quickly as possible and will call you back if you are unavailable.


Kind regards,

Lou from Reserv Go
Email : contact@reserv-go.com
Téléphone : 01 89 71 69 02

Bedømt til 1 ud af 5 stjerner

I never got a taxi as stated none…

I never got a taxi as stated none available then I find they have charged me £43. My bank stopped it but they continued trying to take it
When you go on a taxi booking site your there to book a taxi. NEVER IN MY LIFE have or or ever thought I would have to read terms and conditions small print just to book a taxi. SCAM SCAM SCAM

28. oktober 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Hello Tracy,

We are truly sorry for the misunderstanding regarding the use of our concierge service.

At Reserv Go, our team of personal assistants, available 7 days a week, is here to support and assist you with all your bookings — from restaurants and taxis to hotels, trips, shows, and much more!

We do everything possible to make our clients’ daily lives easier by offering advice and saving them time through the tasks we handle on their behalf. We take care of everything!

Our service begins with a 3-day trial period at €0.01, followed by a subscription that can be canceled at any time and is, above all, covered by a satisfaction or refund guarantee!

The subscription details are clearly stated on our website. This information is also accompanied by a checkbox to confirm your consent. Finally, to avoid any inconvenience, we send SMS and email notifications upon registration to reiterate our terms and remind you of the scope of our services.

However, we would like to remind you that our subscription is covered by a satisfaction or refund guarantee. We have taken note of your request for a refund, so we kindly ask you to contact us so that we can locate your account and process your request.

Our customer service team will be happy to assist you as soon as possible and will call you back if you are unavailable.


Kind regards,
Lou from Reserv Go

Email: contact@reserv-go.com
Phone: 01 89 71 69 02

Bedømt til 3 ud af 5 stjerner

Bad experience

In Naples on vacation... I call a taxi and insert my credit card. In Italy you pay directly in the taxi but I thought it was an app like Uber. The taxi never arrived. 1 week later my Revolut card ask to confirm €50 payment for this concierge service. Of course said no and card was blocked by Revolut directly. No clear info at all.
P.S. I must add that they have attentive customer service. I was contacted and they apologized for the inconvenience and assured me that they will improve their communication rules.

15. oktober 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Hello Betti,

We are sincerely sorry to learn that we were unable to fulfill your taxi request. We understand how frustrating this must have been for you.

At Reserv Go, we do everything we can to find the best solutions for our clients. However, it’s important to note that, as stated on our website, our service consists of searching for an available taxi on your behalf. Unfortunately, we cannot guarantee that a taxi will always be available at the time of your request, depending on the time and location.

In cases where no taxi is available, one of our concierges will contact you as soon as possible to offer an alternative. We sincerely regret that this was not possible this time, and we want to assure you that we take your feedback very seriously in order to improve our service.

If you were charged for a service that was not provided, please contact us, and we will immediately issue a refund.

Your satisfaction is our top priority, and we hope you will give us the opportunity to provide you with a better experience in the future.


Kind regards,
Marie from Reserv Go

Email: contact@reserv-go.com
Phone: 01 89 71 69 02

Bedømt til 5 ud af 5 stjerner

Una estafa señores

Rectifico mi opinión. Cobran 50€ para la suscripción

10. oktober 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Hola Oscar,

Lamentamos sinceramente la confusión relacionada con el uso de nuestro servicio de conserjería.

En Reserv Go, nuestro equipo de asistentes personales, disponible los 7 días de la semana, le acompaña y le ayuda con todas sus reservas: desde restaurantes y taxis, hasta hoteles, viajes, espectáculos ¡y mucho más!

Nos esforzamos por simplificar la vida de nuestros clientes cada día, ofreciéndoles asesoramiento y ayudándoles a ahorrar tiempo a través de las tareas que realizamos por ellos. ¡Nos encargamos de todo!

Nuestro servicio comienza con un período de prueba de 3 días por 0,01 €, antes de continuar con una suscripción que puede cancelarse en cualquier momento y que, además, está garantizada: satisfecho o reembolsado.

Los detalles de la suscripción están indicados claramente en nuestro sitio web. Esta mención va acompañada de una casilla que debe marcarse para confirmar su consentimiento. Finalmente, y con el fin de evitar cualquier inconveniente, enviamos mensajes de texto y correos electrónicos desde el momento de la inscripción para volver a explicar nuestras condiciones y recordar el alcance de nuestros servicios.

Sin embargo, no se preocupe: nuestra suscripción puede cancelarse en cualquier momento. Para poder localizar su cuenta y proceder con la cancelación, le rogamos que se ponga en contacto con nosotros.

Nuestro servicio de atención al cliente estará encantado de atender su solicitud lo antes posible y le devolverá la llamada en caso de no estar disponible.


Atentamente,
Marie de Reserv Go

Correo electrónico: contact@reserv-go.com
Teléfono: 01 89 71 69 02

Bedømt til 3 ud af 5 stjerner

REFUND

I posted a review about Reserve Go last week charging me €50.00 for a taxi that never arrived. After posting on Trust pilot a member of ReserveGo called. Had a very pleasant conversation with him and he apologised and said my "membership"would be cancelled and I would receive a refund. The refund has been paid. Thank you.

17. oktober 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Hello Michael,

A big thank you for your kind words!

We are delighted to hear that you were fully satisfied with our service. Your satisfaction is very important to us, and we’re happy to have met your expectations.

We’re passing along your feedback to our concierge, who will be very pleased to hear it!

We hope to have the pleasure of serving you again very soon!


Nicole from Reserv Go
Email: contact@reserv-go.com
Phone: 01 89 71 69 02

Bedømt til 1 ud af 5 stjerner

A scam - beware.

Signed me up without my permission and charged me £43 pounds. Be very careful when booking through these charlatans.

17. oktober 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Hello Richard,

We sincerely apologize for any confusion regarding our concierge service.

Easy Rsv aims to provide you with a personal assistant available 7 days a week to help you with all your bookings — taxis, restaurants, hotels, trips, shows, and much more according to your needs.

Every day, we help our clients by reducing the time they spend making reservations and by offering them advice to simplify their daily lives.

We offer you the opportunity to try our services during a 3-day trial period for €0.01, before continuing with a monthly subscription that can be canceled at any time — and of course, comes with our satisfaction or money-back guarantee!

The details of the subscription are clearly and repeatedly stated on our website, notably through a checkbox to ensure your consent. Furthermore, to avoid any confusion, we send SMS and email notifications upon registration to remind you again of our terms and services.

However, please rest assured that our subscription can be canceled at any time. To locate your account and proceed with the cancellation, please contact us.

Our customer service team will be happy to respond to your requests as soon as possible and will call you back if you are unavailable.

Kind regards,


Nora from Easy Rsv
Email: contact@easy-rsv.com
Téléphone: 01 89 71 69 04

Bedømt til 3 ud af 5 stjerner

Benidorm taxi

I have now made contact and had a full refund, many thanks for your help. Hopefully other holiday makers dont make same mistakes. I found this website when trying to book a taxi in benidorm, on Friday 17th October. Charged me 0.01 which i assumed was just to make sure I was human. Cause said I had to pay driver. After 25 minutes they still hadnt found me a taxi so i cancelled request.I got home yesterday to see I've had 43 pound taken out of my account for a subscription service, which id never use, in England we have uber. Trying to contact to get refund but unfortunately I dont spk french.

17. oktober 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Hello Graham,

Reserv Go offers you a personal assistant available 7 days a week to help you with all your reservations: restaurants, taxis, hotels, trips, shows, and much more.

We are truly sorry for the inconvenience you experienced with your taxi ride. We understand that waiting can be frustrating.

Since we do not have access to the details of your case, it is possible that a taxi did not arrive as expected. In this case, please do not hesitate to contact us immediately so that we can find a replacement taxi for you.

Without notification from you, we cannot be informed of such issues.

We therefore encourage you to contact us so that we can resolve the problem, ensure everything has been properly handled, and, if necessary, attempt to compensate for the inconvenience.

Our customer service team is available to respond to your requests as quickly as possible and will call you back if unavailable.


Kind regards,
Marie from Reserv Go

Email: contact@reserv-go.com
Phone: 01 89 71 69 02

Bedømt til 1 ud af 5 stjerner

Beware as soon as you see Reserv go

Like many other reviewers I thought I was booking a restaurant via my mobile phone and now find that I am down to pay this Company £30 per month. A complete scam!

19. oktober 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Hello Sandy,

We are truly sorry for the misunderstanding regarding the use of our concierge service.

At Reserv Go, our team of personal assistants — available 7 days a week — is here to assist you with all your bookings: from restaurants and taxis to hotels, trips, shows, and much more!

We do everything possible to make our clients’ daily lives easier by advising them and saving them time through the tasks we handle on their behalf. We take care of everything!

Our service begins with a 3-day trial period for €0.01, after which it continues with a subscription that can be canceled at any time and is covered by a satisfaction or money-back guarantee.

The subscription details are clearly stated on our website. This information is also accompanied by a checkbox to confirm your consent. Additionally, to avoid any inconvenience, we send SMS and email notifications upon registration to remind you of our terms and the range of our services.

However, we would like to remind you that our subscription is satisfaction guaranteed or your money back. We have taken note of your refund request, so we kindly ask you to contact us so we can locate your account and process your request.

Our customer service team will be happy to respond as quickly as possible and will call you back if you are unavailable.


Kind regards,

Lou from Reserv Go
Email: contact@reserv-go.com
Phone: 01 89 71 69 02

Bedømt til 1 ud af 5 stjerner

Déception ++++

Nul ! Attente pour un taxi pendant 1h30 sans résultat. Une gentille personne s’est proposée pour me ramener sinon j’attendrais toujours !!!

18. oktober 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Bonjour Wallerand,

Nous sommes sincèrement désolés d'apprendre que nous n'avons pas pu répondre à votre demande de taxi. Nous comprenons combien cela a pu être frustrant pour vous.

Chez Reserv Go, nous mettons tout en œuvre pour trouver les meilleures solutions pour nos clients, mais il est important de noter que, comme indiqué sur notre site, notre service consiste à rechercher un taxi disponible pour vous. Malheureusement, nous ne pouvons pas garantir qu’un taxi soit toujours disponible au moment de votre demande.

Dans les cas où aucun taxi n'est disponible, un de nos concierges vous contacte au plus vite pour vous proposer une alternative. Nous regrettons sincèrement que cela n'ait pas été possible cette fois-ci et nous tenons à vous assurer que nous prenons votre retour très au sérieux pour améliorer notre service.

Votre satisfaction est primordiale pour nous, et nous espérons que vous nous donnerez l'opportunité de vous offrir une meilleure expérience à l'avenir.

Cordialement,

Marie de Reserv Go
Email : contact@reserv-go.com
Téléphone : 01 89 71 69 02

Bedømt til 1 ud af 5 stjerner

Misleading scam

This site is misleading and does not make it clear what they are doing. I was debited £49 three days after trying and failing to book a taxi in benidorm.
The sheer volume of similar reviews on this page saying the same thing (but note they don’t publish these same reviews on their own website…) shows despite what their many protests they are misleading. I’d like to know what action they plan to take to make this more clear.

16. oktober 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Hello Josh,

We are truly sorry for the misunderstanding regarding the use of our concierge service.

At Reserv Go, our team of personal assistants, available 7 days a week, is here to assist and support you with all your reservations — from restaurants and taxis to hotels, trips, shows, and much more!

We do everything we can to make our clients’ daily lives easier by offering advice and helping them save time through the tasks we handle on their behalf. We take care of everything!

Our service begins with a 3-day trial period for €0.01, followed by a subscription that can be canceled at any time, and most importantly, comes with a satisfaction or your money back guarantee!

The subscription details are clearly stated on our website. In addition, this information is accompanied by a checkbox to confirm your consent. Finally, to avoid any inconvenience, we send SMS and email notifications upon registration to reiterate our terms and remind you of the range of services we offer.

However, please don’t worry — our subscription can be canceled at any time. To locate your account and proceed with the cancellation, please contact us.

Our customer service team will be happy to respond to your requests as quickly as possible and will call you back if temporarily unavailable.


Kind regards,
Marie from Reserv Go

📧 Email: contact@reserv-go.com
📞 Phone: 01 89 71 69 02

Bedømt til 4 ud af 5 stjerner

Empresa que cumple con lo que habla y dice

Yo hice mi valoracion con una reserva que esta escrita,reclame un importe,se pusieron en contacto conmigo yo les explique lo que paso y lo que queria y la La Empresa ReservGo,ha cumplido con lo dicho y hablado,para mi son serios,en este momento y por su actuacion,pienso que es su forma de actuar con los clientes seriedad y formalidad siempre,Reserv Go,gracias y les deseo mucho exito en su camino,Nicolas Gomez

14. oktober 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Bonjour Nicolas,

Merci beaucoup pour votre commentaire élogieux ! Nous sommes ravis d'apprendre que notre service a été à la hauteur de vos attentes. Votre satisfaction est notre priorité, et nous sommes enchantés d'avoir pu vous offrir une expérience positive.

Au plaisir de vous revoir prochainement pour d'autres réservations!

Marie de Reserv Go

Email : contact@reserv-go.com
Téléphone : 01 89 71 69 02

Bedømt til 1 ud af 5 stjerner

SCAM SCAM SCAM SCAM

SCAM SCAM SCAM SCAM.

DO NOT USE THIS SERVICE.

They’ll fail to help you with your initial query then charge you £50 3-days later and claim it’s a concierge service.

Trust me this was not mentioned at any point/place when I tried for a taxi.

They rely on operating in the dark and one-upping people.

Do not use them.

7. oktober 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Hello Joseph,

We are sincerely sorry to learn that we were unable to fulfill your taxi request. We understand how frustrating this must have been for you.

At Reserv Go, we do our utmost to find the best solutions for our clients, but it’s important to note that, as stated on our website, our service consists of searching for an available taxi on your behalf. Unfortunately, we cannot guarantee that a taxi will always be available at the time of your request, depending on the hour and location.

In cases where no taxi is available, one of our concierges will contact you as soon as possible to offer an alternative. We sincerely regret that this was not possible this time, and we want to assure you that we take your feedback very seriously in order to improve our service.

If you were charged for a service that was not provided, please contact us, and we will proceed with an immediate refund.

Your satisfaction is our top priority, and we hope you will give us the opportunity to provide you with a better experience in the future.


Kind regards,

Marie from Reserv Go
📧 Email: contact@reserv-go.com
📞 Phone: 01 89 71 69 02

Bedømt til 1 ud af 5 stjerner

Very misleading - avoid

Very misleading company. I thought I was booking a restaurant but had actually subscribed to a concierge service I never wanted. Thought I was securing the restaurant booking by giving debit card details. Beware. This is a very dubious company

16. oktober 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Hello Elizabeth,

We are very sorry to hear this experience.

Reserv Go offers you a personal assistant available 7 days a week to help you with all your reservations: restaurants, taxis, hotels, travel, shows, and much more.

Our service begins with a 3-day trial period at €0.01, followed by a monthly subscription. You can cancel at any time, and we offer a satisfaction or money-back guarantee!

The subscription details are clearly stated on our website and are highlighted at each step of the registration process, including a checkbox for confirmation. We also send SMS messages and emails each day following your subscription to remind you of our terms and to present our service.

Regarding the restaurant reservation:

We are truly sorry to hear that we were unable to fulfill your restaurant reservation request. We completely understand your disappointment and share your frustration.

At Reserv Go, our mission is to simplify your bookings by finding the best available options. It is important to note that, as stated on our website, you made a reservation request with us, not a direct booking. The confirmation of the reservation depends on the restaurant’s availability.

When we receive a request, we do everything possible to obtain a quick response from the restaurant. However, we cannot guarantee availability until the restaurant confirms the reservation. We sincerely regret that it did not work out this time and take your feedback very seriously to improve our service in the future.

Our subscription includes a satisfaction or money-back guarantee. We therefore encourage you to contact us so we can resolve the issue, ensure everything has been handled properly, and, if necessary, find a way to compensate for the inconvenience.

Our customer service team is available to respond to your requests as quickly as possible and will call you back if unavailable.


Sincerely,

Marie from Reserv Go
Email: contact@reserv-go.com
Phone: 01 89 71 69 02

Bedømt til 1 ud af 5 stjerner

Service à fuir !

Service à fuir !
J’ai réservé un restaurant via Reserve Go, réservation finalement annulée par leurs soins.
La transaction initiale de 0,01 € semblait anodine, mais j’ai ensuite découvert un prélèvement de 49,99 € correspondant à un abonnement souscrit sans mon consentement ainsi que des frais bancaire de 2.50€

Malgré mes tentatives pour obtenir des explications, le service client s’est montré désagréable et peu transparent, refusant de justifier les “frais bancaires” et l’origine de l’abonnement.

Résultat : plus de 50 € pour une réservation annulée par eux-mêmes.

C’est une pratique trompeuse que je déconseille fortement. Soyez très vigilants avant de renseigner vos coordonnées bancaires sur ce site.

5. oktober 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Email : contact@reserv-go.com

Téléphone : 01 89 71 69 02

Bonjour,

Nous sommes vraiment désolés pour l’incompréhension liée à l’utilisation de notre service de conciergerie.

Chez Reserv Go notre équipe d’assistants personnels, disponible 7 jours sur 7, vous accompagne et vous aide pour toutes vos réservations : des restaurants aux taxis, en passant par les hôtels, voyages, spectacles, et bien d’autres!

Nous mettons tout en oeuvre pour simplifier la vie de nos clients au quotidien en les conseillant et leur faisant économiser du temps au travers des tâches que nous réalisons pour eux. On s’occupe de tout!

Notre service commence par une période d’essai de 3 jours à 0,01€ avant de se prolonger avec un abonnement annulable à tout moment et surtout, garanti satisfait ou remboursé !

Les détails de l’abonnement sont mentionnés de manière claire sur notre site web. Cette mention est par ailleurs suivie d’une case à cocher pour confirmer votre consentement. Enfin, et dans le but d’éviter tout désagrément, nous envoyons des SMS et des emails dès l’inscription pour évoquer à nouveau nos conditions et rappeler l’étendue de nos services.

Toutefois, nous tenons à vous préciser que notre abonnement est garanti satisfait ou remboursé. Nous avons pris note de votre désir de remboursement c’est pourquoi nous vous prions de bien vouloir nous contacter afin de retrouver votre compte et procéder à votre demande

Notre service client se fera un plaisir de vous répondre dans les plus brefs délais, et vous rappellera en cas d'indisponibilité.

Cordialement,

Lou de Reserv Go

Email : contact@reserv-go.com

Téléphone : 01 89 71 69 02

Bedømt til 1 ud af 5 stjerner

Sitio trampa. Leer letra pequeña antes de contratar

No está nada claro. Se hacen pasar por el restaurante que quieres reservar y te piden los datos de tarjeta. Si no estás atento los pones, y luego ya tienes que leer la letra pequeña que te dice que te cobran 0.1 céntimo los primeros tres días y luego 50€ al mes 😂😂😂😂 He tenido que cancelar mi tarjeta inmediatamente, por si se les ocurría cobrarme esa cantidad. En mi opinión, una trampa como otras tantas en internet de las que tienes que andar con mil ojos

5. oktober 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Email : contact@reserv-go.com

Teléfono : 01 89 71 69 02

Hola,

Le pedimos disculpas por cualquier posible confusión relacionada con nuestro servicio de conserjería.

Con Reserv Go, disfruta de un asistente personal disponible los 7 días de la semana para ayudarle con todas sus reservas: restaurantes, taxis, hoteles, viajes, espectáculos y mucho más.
Nuestra misión es hacerle ganar tiempo y simplificar su día a día gracias a un acompañamiento personalizado y recomendaciones adaptadas a sus necesidades.

La suscripción comienza con una oferta de prueba de 3 días por solo 0,01€, seguida de una suscripción mensual que puede cancelar en cualquier momento. También ofrecemos una garantía de "satisfacción o reembolso" para su total tranquilidad.

Toda la información relativa a la suscripción se muestra con total transparencia en nuestro sitio web, incluyendo una casilla para confirmar su consentimiento. Además, le enviamos mensajes SMS y correos electrónicos al momento de la inscripción para recordarle las condiciones y presentarle nuestros servicios.

No dude en ponerse en contacto con nuestro servicio de atención al cliente si tiene alguna pregunta o desea solicitar un reembolso. Estamos disponibles para responderle con rapidez, y si es necesario, un miembro de nuestro equipo se pondrá en contacto con usted directamente.

Atentamente,

Email : contact@reserv-go.com

Teléfono : 01 89 71 69 02

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