Reserv Go Anmeldelser 585

TrustScore 3.5 ud af 5

3,4

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

He tenido una muy buena experiencia con Reserv Go hasta ahora. El proceso de solicitud de reserva ha sido rápido, claro y fácil de seguir. Además, la atención del asistente ha sido muy ágil y profesi... Se mere

Bedømt til 1 ud af 5 stjerner

Complete scam! I tried to order a taxi which never replied, and I had to cancel. And they charge me a 117 Euro AUTOMATICALLY for the subscription. When you log in to your account, there is nothing men... Se mere

Bedømt til 1 ud af 5 stjerner

I was scammed by this company! On trying to book a table at a restaurant, I was referred to an automated system, credit card details were demanded to secure the booking, but I didn't proceed because t... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

La reserva fue satisfactoria pero no dejaba claro que me estaba suscribiendo a una empresa de reservas que te cobra por algo que puedes hacer tú mismo. Me he que quejado y han sido honestos y me han... Se mere

Virksomheden har svaret


Kontaktoplysninger

3,4

Middel

TrustScore 3.5 ud af 5

585 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 93 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

ESTAFADORES

CUIDADO. Son unos estafadores. Reservas en el restaurante Rosi la Loca poniendo tu tarjeta, de donde te descuentan 1 céntimo y una semana después tienes un cargo de 50 euros en una empresa que no sabes ni quienes son. Por supuesto no contestan el teléfono ni el mail. ESTAFADORES.

23. november 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Hola,

Lamentamos sinceramente la confusión relacionada con el uso de nuestro servicio de conserjería.

En Reserv Go, nuestro equipo de asistentes personales, disponible los 7 días de la semana, lo acompaña y ayuda con todas sus reservas: desde restaurantes y taxis hasta hoteles, viajes, espectáculos y mucho más.

Hacemos todo lo posible para simplificar la vida de nuestros clientes cada día, ofreciéndoles asesoramiento y ahorrándoles tiempo en las tareas que realizamos por ellos. ¡Nos encargamos de todo!

Nuestro servicio comienza con un período de prueba de 3 días por 0,01 €, antes de continuar con una suscripción que puede cancelarse en cualquier momento y que, además, cuenta con una garantía de satisfacción o reembolso.

Los detalles de la suscripción están claramente indicados en nuestro sitio web. Esta información va acompañada de una casilla de verificación para confirmar su consentimiento. Por último, con el fin de evitar cualquier inconveniente, enviamos SMS y correos electrónicos desde la inscripción para recordar nuevamente nuestras condiciones y la amplitud de nuestros servicios.

Sin embargo, queremos informarle que nuestra suscripción está garantizada como satisfecha o reembolsada. Hemos tomado nota de su deseo de obtener un reembolso, por lo que le pedimos amablemente que se ponga en contacto con nosotros para localizar su cuenta y proceder con su solicitud.

Nuestro servicio de atención al cliente estará encantado de responderle lo antes posible y lo llamará en caso de no poder comunicarse con usted.

Atentamente,

Lou de Reserv Go
Email: contact@reserv-go.com
Teléfono: 01 89 71 69 02

Bedømt til 1 ud af 5 stjerner

No entiendo nada

Pensaba que estaba reservando en un restaurante, te hacen poner la tarjeta como en tantos otros. Porque me dio por mirar los correos, pero resulta que te has suscrito a esto y que si en 3 días no cancelas te cobran 50 euros. Y todo esto sin explicarte nada

18. november 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Bonjour Isabel,

Lamentamos sinceramente cualquier malentendido relacionado con el uso de nuestro servicio de conserjería.

En Reserv Go, nuestro equipo de asistentes personales, disponible los 7 días de la semana, le acompaña y le ayuda con todas sus reservas: desde restaurantes y taxis, hasta hoteles, viajes, espectáculos ¡y mucho más!

Hacemos todo lo posible para simplificar la vida de nuestros clientes cada día, aconsejándolos y ayudándolos a ahorrar tiempo a través de las tareas que realizamos por ellos. ¡Nos encargamos de todo!

Nuestro servicio comienza con un período de prueba de 3 días por 0,01 €, antes de continuar con una suscripción que puede cancelarse en cualquier momento y que, además, está garantizada como satisfecho o reembolsado.

Los detalles de la suscripción están claramente indicados en nuestro sitio web. Esta información viene acompañada de una casilla que debe marcarse para confirmar su consentimiento. Asimismo, con el fin de evitar cualquier inconveniente, enviamos SMS y correos electrónicos desde el momento de la inscripción para recordar nuestras condiciones y explicar nuevamente el alcance de nuestros servicios.

Sin embargo, no se preocupe: nuestra suscripción puede cancelarse en cualquier momento. Para poder localizar su cuenta y proceder con la cancelación, le rogamos que se ponga en contacto con nosotros.

Nuestro servicio de atención al cliente estará encantado de responder a sus solicitudes lo antes posible y le devolverá la llamada en caso de no estar disponible.

Atentamente,

Marie de Reserv Go
Email: contact@reserv-go.com
Teléfono: 01 89 71 69 02

Bedømt til 1 ud af 5 stjerner

Son una estafa

Son una estafa, te cobran cuando te das de alta pero luego intentan cobrarte importes altos en tu tarjeta. Tener cuidado.

18. november 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Bonjour Diomaira,

Lamentamos sinceramente cualquier malentendido relacionado con el uso de nuestro servicio de conserjería.

En Reserv Go, nuestro equipo de asistentes personales, disponible los 7 días de la semana, le acompaña y le ayuda con todas sus reservas: desde restaurantes y taxis, hasta hoteles, viajes, espectáculos ¡y mucho más!

Nos esforzamos por simplificar la vida de nuestros clientes cada día, aconsejándolos y ayudándolos a ahorrar tiempo a través de las tareas que realizamos por ellos. ¡Nos encargamos de todo!

Nuestro servicio comienza con un período de prueba de 3 días por 0,01 €, antes de continuar con una suscripción que puede cancelarse en cualquier momento y que, sobre todo, está garantizada como satisfecho o reembolsado.

Los detalles de la suscripción están claramente indicados en nuestro sitio web. Además, esta información está acompañada de una casilla que debe marcarse para confirmar su consentimiento. Por último, con el fin de evitar cualquier inconveniente, enviamos SMS y correos electrónicos desde el momento de la inscripción para recordar nuestras condiciones y explicar nuevamente el alcance de nuestros servicios.

No obstante, queremos precisar que nuestra suscripción está garantizada como satisfecho o reembolsado. Hemos tomado nota de su solicitud de reembolso; por ello, le rogamos que se ponga en contacto con nosotros para localizar su cuenta y proceder con su petición.

Nuestro servicio de atención al cliente estará encantado de responderle lo antes posible y le devolverá la llamada en caso de no estar disponible.

Atentamente,

Lou de Reserv Go
Email: contact@reserv-go.com
Teléfono: 01 89 71 69 02

Bedømt til 1 ud af 5 stjerner

Fatal

Pongo una estrella porque no se puede menos.
Llevo días tratando de contactar con ellos por todas las vías (a través de su formulario, vía mail, llamando, y solicitando que me devuelvan la llamada) y todavía no lo he conseguido.
Les solicito que cancelen una reserva y me mandan un mail horas más tarde de que la reserva ha sido confirmada. He tenido que cancelarla yo directamente.
Me cobran además una tarifa superior a la básica directamente.
En fin, muy descontenta con este servicio. No hacen bien su trabajo y además es imposible contactar con ellos.

18. november 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Hola Elana,

Lamentamos sinceramente la confusión relacionada con el uso de nuestro servicio de conserjería.

En Reserv Go, nuestro equipo de asistentes personales, disponible los 7 días de la semana, le acompaña y le ayuda con todas sus reservas: desde restaurantes hasta taxis, pasando por hoteles, viajes, espectáculos y ¡mucho más!

Hacemos todo lo posible para simplificar la vida diaria de nuestros clientes, asesorándolos y ahorrándoles tiempo gracias a las tareas que realizamos por ellos. ¡Nos encargamos de todo!

Nuestro servicio comienza con un período de prueba de 3 días por 0,01 €, antes de continuar con una suscripción que puede cancelarse en cualquier momento y que, además, está garantizada como “satisfecho o reembolsado”.

Los detalles de la suscripción se mencionan claramente en nuestro sitio web. Esta información va acompañada de una casilla que debe marcarse para confirmar su consentimiento. Por último, y con el fin de evitar cualquier inconveniente, enviamos SMS y correos electrónicos desde el momento de la inscripción para recordar nuevamente nuestras condiciones y el alcance de nuestros servicios.

Sin embargo, queremos precisar que nuestra suscripción está garantizada como “satisfecho o reembolsado”. Hemos tomado nota de su deseo de obtener un reembolso, por lo que le rogamos que se ponga en contacto con nosotros para localizar su cuenta y proceder con su solicitud.

Nuestro servicio de atención al cliente estará encantado de responderle lo antes posible y le devolverá la llamada en caso de indisponibilidad.


Atentamente,

Lou de Reserv Go
Correo electrónico: contact@reserv-go.com
Teléfono: 01 89 71 69 02

Bedømt til 1 ud af 5 stjerner

Charged 50 Euro for a taxi in Italy…

Charged 50 Euro for a taxi in Italy that never arrived. I received confirmation that the taxi was cancelled but they still took the money. They have not responded to my emails. The website appears to be a local taxi site but is actually based in France. Beware.

17. oktober 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Hello Steph,

We are truly sorry for the misunderstanding regarding the use of our concierge service.

At Reserv Go, our team of personal assistants, available 7 days a week, supports and helps you with all your reservations: from restaurants to taxis, as well as hotels, trips, shows, and much more!

We do everything we can to simplify our customers’ daily lives by advising them and saving them time through the tasks we handle for them. We take care of everything!

Our service begins with a 3-day trial period for €0.01, followed by a subscription that can be canceled at any time and is, above all, satisfaction-guaranteed or your money back!

The subscription details are clearly stated on our website. This information is also accompanied by a checkbox to confirm your consent. Lastly, and to avoid any inconvenience, we send SMS messages and emails upon registration to restate our terms and remind you of the scope of our services.

However, no worries — our subscription can be canceled at any time. To locate your account and proceed with the cancellation, please contact us.

Our customer service team will be happy to respond to your requests as quickly as possible and will call you back if you are unavailable.

Kind regards,

Marie from Reserv Go
Email: contact@reserv-go.com
Phone: 01 89 71 69 02

Bedømt til 1 ud af 5 stjerner

I was charged 50 euros for a restaurant…

I was charged 50 euros for a restaurant reservation that was not even aware of our reservation. Also, I never agreed to subscribe for a 50 euro fee. This website is a scam. Beware!!!!

13. november 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Hello Rodrigo,

We are truly sorry for the misunderstanding regarding the use of our concierge service.

At Reserv Go, our team of personal assistants, available 7 days a week, is here to support you and help you with all your bookings: from restaurants to taxis, as well as hotels, trips, shows, and much more!

We do everything possible to simplify our customers’ daily lives by advising them and saving them time through the tasks we handle for them. We take care of everything!

Our service begins with a 3-day trial period at €0.01, followed by a subscription that can be canceled at any time and is, above all, satisfaction guaranteed or your money back!

The subscription details are clearly stated on our website. This information is also accompanied by a checkbox to confirm your consent. Finally, to avoid any inconvenience, we send SMS and email notifications upon registration to reiterate our conditions and to remind you of the scope of our services.

However, rest assured that our subscription can be canceled at any time. To locate your account and proceed with the cancellation, please contact us.

Our customer service team will be happy to respond to your requests as quickly as possible and will call you back if you are unavailable.


Kind regards,

Marie from Reserv Go
Email: contact@reserv-go.com
Phone: 01 89 71 69 02

Bedømt til 1 ud af 5 stjerner

Absolute scam company

Absolute scam company. This is my second review of this absolute scam of a company. I have been signed up for a subscription that I was unaware of by booking a restaurant in Tenerife. They have taken money from my bank account, they do not reply to emails, I unsubscribed by using their manage my subscription, that has been ignored, if you try ringing the telephone number it is in French with no option to speak to anyone who can speak English, I do not want this service, I want my money back. They are a disgrace, how am I supposed to get any resolution to this, they should not be allowed to sign people up for subscriptions without them knowing, I can see this happened to others, I had never heard of this company and wish I never had. I want a resolution immediately.

12. november 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Hello,

We are truly sorry for the misunderstanding regarding the use of our concierge service.

At Reserv Go, our team of personal assistants, available 7 days a week, is here to assist and help you with all your reservations — from restaurants to taxis, including hotels, trips, shows, and much more!

We do everything we can to simplify our clients’ daily lives by advising them and saving them time through the tasks we handle on their behalf. We take care of everything!

Our service begins with a 3-day trial period for €0.01, followed by a subscription that can be canceled at any time and is fully covered by our satisfaction or money-back guarantee!

The subscription details are clearly stated on our website. This information is also accompanied by a checkbox to confirm your consent. Finally, to avoid any inconvenience, we send SMS messages and emails upon registration to reiterate our terms and remind you of the full scope of our services.

However, there’s no need to worry — our subscription can be canceled at any time. To locate your account and proceed with the cancellation, please contact us.

Our customer service team will be happy to respond to your request as quickly as possible and will call you back if you’re unavailable.


Kind regards,
Marie from Reserv Go
Email: contact@reserv-go.com
Phone: 01 89 71 69 02

Bedømt til 5 ud af 5 stjerner

Muy buen aervidio

11. november 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Bonjour Veronica,

Merci beaucoup pour votre commentaire élogieux ! Nous sommes ravis d'apprendre que notre service a été à la hauteur de vos attentes. Votre satisfaction est notre priorité, et nous sommes enchantés d'avoir pu vous offrir une expérience positive.

Au plaisir de vous revoir prochainement pour d'autres réservations!


Marie de Reserv Go
Email : contact@reserv-go.com
Téléphone : 01 89 71 69 02

Bedømt til 1 ud af 5 stjerner

Subscribed without my knowledge

Subscribed without my knowledge. Booked a table at a restaurant on what looked like restaurant's website but the request was taken through to reservas.go. There was a charge of Euro 00.01 which I thought was usual just to hold table. On checking my bank account yesterday there was a pending payment to reservas.go of Euro 49.00. I immediately contacted them and asked to be unsubscribed and that they didnt take payment. They have today taken payment. I again contacted them and also managed to unsubscribe through their feedback but want my money back now. This is wrong I only wanted to book a table. I dont need this company to make appointments for me. I would appreciate a response asap. Further to the response from Marie I have tried to contact them twice but received no reply, this company do not reply to emails. I just want my money back and confirmation my subscription has been cancelled. Is the phone number provided a UK number. They shouldnt need my details as theyve taken the money from my bank account. As regards the website I wasnt aware I was being signed up for a subscription so had no need to look at the website. I just booked a table at a restaurant in Costa Adeje and now have all the hassle of getting my money back.

5. november 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Hello Sian,

We are truly sorry for the misunderstanding regarding the use of our concierge service.

At Reserv Go, our team of personal assistants, available 7 days a week, supports and assists you with all your reservations: from restaurants and taxis to hotels, trips, shows, and much more!

We do everything we can to simplify our clients’ daily lives by advising them and saving them time through the tasks we perform for them. We take care of everything!

Our service begins with a 3-day trial period at €0.01 before continuing with a subscription that can be canceled at any time and is, above all, satisfaction-guaranteed or your money back!

The subscription details are clearly stated on our website. This information is also followed by a checkbox to confirm your consent. Finally, to avoid any inconvenience, we send SMS messages and emails as soon as you sign up to reiterate our conditions and remind you of the scope of our services.

However, no worries — our subscription can be canceled at any moment. In order to locate your account and proceed with the cancellation, please contact us.

Our customer service team will be happy to respond to your request as quickly as possible and will call you back if you are unavailable.


Best regards,

Marie from Reserv Go
Email: contact@reserv-go.com
Phone: 01 89 71 69 02

Bedømt til 5 ud af 5 stjerner

We subscribed by mistake

We subscribed by mistake. Luc who came on call was very kind and understanding. He explained more about reservGo and it's terms and conditions. He helped to cancel the subscription and initiated the request for refund on our request. Great service and support team.

1. november 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Hello Shankar,

Thank you very much for your positive feedback! We are delighted that our service met your expectations. Your satisfaction is our top priority, and we are happy to have been able to provide you with a pleasant experience.

We will forward your feedback to our concierge, who will be delighted to read it!

We hope to see you again soon for future reservations!


Mia from Reserv Go

Email: contact@reserv-go.com
Phone: 01 89 71 69 02

Bedømt til 5 ud af 5 stjerner

Buen servicio al cliente

Tuvimos un problema con la suscripción y lo solucionaron muy rápido. Las veces que reservamos con ellos fue todo genial. Gracias a Mario por ayudarnos y hacer las cosas fáciles.

7. november 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Hola Isabel,

¡Muchísimas gracias por su amable comentario! Nos alegra saber que nuestro servicio le ha dejado completamente satisfecho. Su satisfacción es esencial para nosotros y estamos felices de haber cumplido con sus expectativas.

¡Esperamos volver a verle muy pronto para nuevas reservas!


Marie de Reserv Go

Email: contact@reserv-go.com
Teléfono: 01 89 71 69 02

Bedømt til 5 ud af 5 stjerner

grazie alvaro

grazie alvaro

7. november 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Buongiorno Pia,

La ringraziamo di cuore per le sue parole gentili! Siamo lieti di sapere che è rimasto pienamente soddisfatto del nostro servizio. La sua soddisfazione è molto importante per noi e siamo felici di aver risposto alle sue aspettative.

Trasmetteremo il suo feedback al nostro concierge, che ne sarà estremamente felice!

Speriamo di avere presto il piacere di servirla nuovamente!


Nicole di Reserv Go

Email: contact@reserv-go.com
Telefono: 01 89 71 69 02

Bedømt til 5 ud af 5 stjerner

Ellie was really helpful and resolved…

Ellie was really helpful and resolved my problem efficiently. She was polite and courteous.

6. november 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Hello Mhairi,

Thank you very much for your kind words! We are delighted to hear that you were fully satisfied with our service. Your satisfaction is very important to us, and we are pleased to have met your expectations.

We will pass your feedback on to our concierge — it will make them very happy!

We hope to have the pleasure of serving you again very soon!


Nicole from Reserv Go

Email: contact@reserv-go.com
Phone: 01 89 71 69 02

Bedømt til 5 ud af 5 stjerner

Grazie gentilissimi

Grazie gentilissimi, Daniel è stata veramente cortese e disponibile

6. november 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Buongiorno Clode,

La ringraziamo infinitamente per il suo feedback positivo! Siamo felici che il nostro servizio sia stato all’altezza delle sue aspettative. La sua soddisfazione è per noi fondamentale e siamo lieti di averle offerto un’esperienza piacevole.

Trasmetteremo il suo messaggio al nostro concierge, che ne sarà sicuramente molto felice!

Speriamo di rivederla presto per altre prenotazioni!


Mia di Reserv Go

Email: contact@reserv-go.com
Telefono: 01 89 71 69 02

Bedømt til 1 ud af 5 stjerner

Complete scam

I tried to pay for a taxi from southampton to my home and after booking, they said that there were none available so then used a different service. I check my bank to see that they took 50€ out of my account for a subscription i never signed up to. Never got a taxi and still paid 50€. And to make it worse, their service number is french. I’m getting a taxi in England!! Complete joke. Don’t recommend

1. november 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Hello Louis,

We are truly sorry to learn that we were unable to respond to your taxi request. We understand how frustrating that must have been for you.

At Reserv Go, we do everything we can to find the best solutions for our clients, but it is important to note that, as stated on our website, our service consists of searching for an available taxi for you. Unfortunately, we cannot guarantee that a taxi will always be available at the time of your request.

In cases where no taxi is available, one of our concierges contacts you as soon as possible to offer an alternative. We sincerely regret that this was not possible this time, and we want to assure you that we take your feedback very seriously in order to improve our service.

Your satisfaction is our priority, and we hope you will give us the opportunity to offer you a better experience in the future.


Kind regards,

Marie from Reserv Go
Email: contact@reserv-go.com
Phone: 01 89 71 69 02

Bedømt til 5 ud af 5 stjerner

Valeria muy simpatica

Valeria muy simpatica

5. november 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Hola Manuel,

¡Muchas gracias por su respuesta positiva! Nos alegra saber que nuestro servicio estuvo a la altura de sus expectativas. Su satisfacción es primordial para nosotros y estamos encantados de haberle ofrecido una experiencia agradable.

Haremos llegar sus comentarios a nuestro conserje, ¡quien estará encantado de conocerlos!

Esperamos volver a verle pronto para futuras reservas.

Mia de Reserv Go
Correo electrónico: contact@reserv-go.com
Teléfono: 01 89 71 69 02

Bedømt til 1 ud af 5 stjerner

J’ai eu un problème avec ma réservation…

J’ai eu un problème avec ma réservation de taxi la semaine dernière.
Le taxi ne s’est jamais présenté, et en introduisant les données de ma carte de crédit dans le système de réservation, un abonnement complet m’a été facturé, pour un montant de près de 50 €.

En plus de l’inconvénient d’avoir attendu un taxi qui n’est jamais venu, je me suis retrouvée seule le soir dans un village inconnue pour nous, en Espagne avec mes deux enfants.
Face à cette situation très stressante – surtout en découvrant que le système m’avait facturé un abonnement qui n’était indiqué nulle part de manière claire et explicite au moment du paiement – je tiens à souligner que la personne qui a traité ma réclamation, Marine, a été vraiment adorable avec moi.

Elle m’a aidée de manière exemplaire, a résolu le problème très rapidement et a été d’une gentillesse et d’un professionnalisme remarquables.

3. november 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Bonjour Adri,

Un grand merci pour vos mots bienveillants ! Nous sommes enchantés d'apprendre que vous avez été pleinement satisfait par notre service. Votre satisfaction nous tient à cœur, et nous sommes heureux d'avoir répondu à vos attentes.

Nous transmettons à notre concierge votre retour qui lui fera extrêmement plaisir!

Nous espérons avoir le plaisir de vous servir à nouveau très bientôt !

Nicole de Reserv Go
Email : contact@reserv-go.com
Téléphone : 01 89 71 69 02

Bedømt til 1 ud af 5 stjerner

Missed excursion

We used this company to book a taxi from Altea to Albir. In Albir we had a trip booked with a different company to see the waterfalls.

I booked he taxi through Reserv GO last night and I was sent a confirmation email to confirm the taxi was booked and they would pick us up at 9.08 am.

Unfortunately, the taxi never arrived and we never got to go on our trip- which we had already paid for! Very Dissatisfied.

5. november 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Hello Nat,

We are truly sorry to learn that we were not able to respond to your taxi request. We understand how frustrating this must have been for you.

At Reserv Go, we do everything we can to find the best solutions for our clients, but it is important to note that, as stated on our website, our service consists of searching for an available taxi for you. Unfortunately, we cannot guarantee that a taxi will always be available at the time of your request, depending on the time and location.

In situations where no taxi is available, one of our concierges will contact you as soon as possible to offer you an alternative. We sincerely regret that this was not possible this time, and we want to assure you that we take your feedback very seriously in order to improve our service.

If you were charged for a service that was not provided, please contact us and we will immediately proceed with the refund.

Your satisfaction is our priority, and we hope that you will give us the opportunity to offer you a better experience in the future.

Kind regards,

Marie from Reserv Go
Email: contact@reserv-go.com
Phone: 01 89 71 69 02

Bedømt til 1 ud af 5 stjerner

I was charged 50 euros for a taxi…

I was charged 50 euros for a taxi booking that never arrived. I never agreed to subscribe for a 50 euro fee. This website is a scam. Beware!!!!

5. november 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Hello Mary,

We are truly sorry for the misunderstanding related to the use of our concierge service.

At Reserv Go, our team of personal assistants, available 7 days a week, supports you and helps you with all your reservations: from restaurants to taxis, including hotels, trips, shows, and much more!

We do everything we can to make our customers’ daily lives easier by advising them and saving them time through the tasks we handle for them. We take care of everything!

Our service begins with a 3-day trial period at €0.01, after which it continues with a subscription that can be canceled at any time and is above all covered by a satisfaction-or-refund guarantee!

The subscription details are clearly stated on our website. This information is also accompanied by a checkbox to confirm your consent. Additionally, in order to avoid any inconvenience, we send SMS messages and emails upon registration to restate our terms and remind you of the full scope of our services.

However, we would like to inform you that our subscription is satisfaction-guaranteed or your money back. We have taken note of your request for a refund, and we kindly ask you to contact us so that we can locate your account and proceed with your request.

Our customer service team will be happy to respond as quickly as possible and will call you back if you are unavailable.


Sincerely,
Lou from Reserv Go
Email : contact@reserv-go.com
Téléphone : 01 89 71 69 02

Bedømt til 5 ud af 5 stjerner

Richiesta rimborso

Ringrazio Alvaro per la sua disponibilità e professionalità

4. november 2025
Uopfordret anmeldelse
Reserv Go-logo

Besvarelse fra Reserv Go

Ciao Alessia,

Grazie mille per le sue gentili parole! Siamo lieti di sapere che è stato completamente soddisfatto del nostro servizio. La sua soddisfazione è molto importante per noi e siamo lieti di aver soddisfatto le sue aspettative.

Invieremo il suo feedback al nostro concierge, che ne sarà molto contento!

Speriamo di avere il piacere di servirla di nuovo molto presto!


Nicole di Reserv Go
Email: contact@reserv-go.com
Telefono: +33 1 89 71 69 02

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

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