Renewell WaterAnmeldelser 

The service engineer was prompt, efficient and helpful - as always.

Very very surprised.the fitters so clean ,came with socks on the boots.that was ..cool.me self and wife very pedantic,but those guys was the best what i have seen.thank you.

Water filter is perfect and water delicious. Installation fast and left with nicely organised pipes under sink. So kudos for that

Thomas, the installing technician, was very good explaining things to us and he did a very neat job.

It was such a great experience. It was quick as well.

Love the water from the system, clean and tastes refreshing, would recommend

Dont like the water filter we got tank too small and pressure from the tap too weak, my parents got one from a different company cheaper and much better tank size and water pressure and replacement filters are cheaper. Wouldn't get it again.

Great product and even better service and installation

I am extremely disappointed with how this situation has been handled.

After noticing serious water damage to my wooden kitchen cabinets, I discovered that my Renewell filtration unit was leaking internally. This began after a recent service visit where filters were replaced. The internal container beneath the unit repeatedly filled with water, confirming an ongoing leak.

After multiple complaints, a technician eventually attended and identified the issue as a faulty auto shut-off valve. Despite this, I was told I would have to pay €90 call-out, €30 for the part, and another €90 for installation.

What was most upsetting, however, was the manner in which I was treated in my own home.

The technician was dismissive and repeatedly insisted that because I “own the unit,” any leak is entirely my responsibility. When I tried to explain that the issue began after servicing and had caused property damage, I was interrupted and spoken over.

He made a remark comparing it to “not bringing a car back to the factory if it leaks oil,” which felt sarcastic and belittling.

The tone of the interaction became confrontational and uncomfortable. I genuinely felt uneasy and just wanted the visit to end. No customer should feel intimidated or dismissed when raising a legitimate concern about damage caused by a product.

I am very disappointed by the lack of accountability and the way this matter has been handled.

Very happy with my Renewal Water experience. We had a water filter installed after our kitchen tap broke. I took the opportunity to have a filter installed, the tap, the installation, the information given at the start, was all top notch. And good value for money I felt. Love my new tap and filtered water!

Great staff. Great service. Great product. Sparkling clear much better tasting water.. 10 years of this product.. and NO regrets on the purchase.

Worker came on time, was courteous and worked quickly

Great service and great communication re arrival for service from Renewall and especially Daniel always do polite and punctual product very good

I ordered filters and lady I spoke with was very helpful, and they arrived a few days later and I was able to put them in with the help of the tutorial she sent me on , and im happy 😊

Fast and tidy

Great product. Excellent service. Clean efficient installation

I bought a water filter from them. When it was initially installed, it was installed incorrectly, resulting a lot of noise which required a return trip to re-install it correctly. This is probably where damage to the pump on the filter started or occurred.

Around the Christmas holiday a very loud clicking started the system. I waited until after the holidays to reach out. They asked me how the water pressure was and if the water pressure was low then I needed to replace the filters. The water pressure was fine. I tried all other troubleshooting that they advised. I was initially told the filters only needed to be changed yearly, out of desperation to get the noise to stop I paid to replace the filters at my own cost. No change. Then they said we can't figure out what's wrong with the system unless we do a full maintenance on it. I paid for that. Their man comes out, he services it, he doesn't show me any filth or gunk in the workings on the machine. The make it sound like we're in sub saharan africa here with mud pouring out of the taps. Just as their man is about to leave the loud clicking noise starts again. He goes back in and this time he adds a valve so the filters can get, "a more direct water flow." The clicking stops. He leaves. He tells me as he leaves that if we have anymore issues just let them know and they'll sort it. This is a second time that the system was not installed correctly probably resulting in pump damage.

They keep going back to the filters and unit was full of muck but when I took the old filters off, I poured off the water and while it was discoloured it wasn't bad. The photos and videos I took were in a dark cupboard behind fire extinguishers. Never heard once that I should be monitoring the colour of the filters before this. This is a third opportunity where they don't tell you, you need to do something until it's too late maybe. I still doubt the filters needed to be changed at all. I feel this was wasted money on the filters and a wasted service that accomplished nothing to solve the actual problem.

6 days later it starts again. I contact them on WhatsApp and the tone deaf response I get is essentially, it's time to buy a new water filter system. They'll make me a great deal. I let them know I was not spending more money. I have already thrown good money after bad. I'd spend about 740 euros since purchase. About 18 months earlier when this major issues started.

I stopped making the noise. I let them know and they said, "We’re happy to leave things there unless the situation materially changes." Well it came back. I let them know again and they said I have no choice but to buy a new pump from them at 120 euro.

That was what's was really frustrating about this is that I feel like I've been given the runaround. The messages over whatsapp contradict what is said in emails and in person. I feel like my time and money has been wasted. If the "muck in the filters" as they love to blame then this would have stopped with the filter change and the service.

Today their message was: "Your system is functioning correctly and producing water as intended. The clicking you are describing does not affect its performance or purpose." So because it's producing water I shouldn't be bothered by the noise. They love to use the car analogy when speaking to me. I wonder how many of us would be okay with our cars making this noise.

Today I filed a small claims court case in Dundalk under the Consumer Rights Act 2022 which protects Irish consumers up to 6 years on purchases. Everything I've said in this review can be backed up with copies of email s and whatsapp chats.

The pump was either damaged by their negligence or it was never fit for purpose. Imagine a 390 euro until going off in 18 months because 2 adults were simply too much for it.

A domestic water filtration pump should last significantly longer than 18 months. Requiring payment for replacement indicates the goods were not durable.

The goods were not of satisfactory quality.
They failed prematurely.
The trader failed to remedy the defect without demanding further payment.
A paid service did not resolve the defect.

I had an excellent experience with Renewell Water! Will was incredibly helpful throughout the entire process and went out of his way to make sure everything was perfect. His guidance and support really made the whole experience smooth and stress-free.

On top of that, the water itself tastes absolutely amazing — fresh, clean, and refreshing every time. I couldn’t recommend Renewell Water more, both for the quality of their product and the exceptional service. A truly five-star experience!