relay.delivery Anmeldelser 541

Item delayed by 5 days from the delivery date and time sent to me, finally arrived but had been tampered with, box ripped, re taped up poorly and missing items. Shocking service

Can't leave 0.
Given a delivery window, not sure who that was for as it wasn't something they were using.
Eventually got a message to say that they were 5 minutes away, another 15 minutes later and got a notification saying it had been delivered?
Where? Someone else's house down the bottom of the street. Luckily, they'd taken a picture so we knew which number it was and had to go and retrieve it from their bin.
Courier obviously needs their eyes testing, or maybe they don't care. Will avoid at all costs in future.

Absolutely awful delivery service. Dropped a parcel off over a week and a half ago and no one collected it. Was told by the shop owner there was about 30 other parcels also waiting to be collected. A driver has since collected on the 13th day of it being sat in the shop and again nothing regarding the tracking had updated nor has my buyer received anything. Extremely poor given the other services available that can deliver next day. Your shein parcels from china would get to you quicker, avoid this company

Good work done

No update from the delivery service after I emailed them and my parcel has still not come after nearly 2 weeks.

Totally useless! I wanted to change my pick up with them, and they say they have no such service in my area. That's funny because last three parcels I picked up from my local shop. Relay sort yourself out!

Uodaed me via WhatsApp 3 stops away 10 mins away never arrived then got a message saying delivered and photos of just some random gate and no clue where it was left. How can you just leave a parcel just anywhere.. Another idiot.. Will never order anything if they use this courier. Very dissapointing.

So slow! Took over 2 weeks for my Vinted parcel to be scheduled for delivery. I waited in all day and the time slot is getting later and later. Absolutely awful! Will not buy any Vinted items if this is the delivery method.

Tell you they've failed delivery when they havent even tried. Wait in all day, told 2 stops away then nothing. Just a message to say they attempted delivery, to who? Not me, ring doorbell showed nobody and I was in all day. Not the first time either. Useless company

0 stars for Relay just like their 0 f*cks given!! when you parcel takes weeks to get to the other end, when its only a couple of hours drive away. Absolutely rubbish service AVOID!! its too much hassle!! They are useless!!!

Every delivery by these useless bags of tripe have been left outside of my building they do not even ring my buzzer just send a message as delivered to a safe place what a joke would be more safe if it was on the moon morons. I will actively avoid any company who use these clowns for delivery from now on because I am sick of having to hunt for my parcels given I have paid for delivery due to my health issues and not getting the service obviously the company are not bothered because loads of people have complained yet nothing has improved. AVOID.

Would have given a no star if possible. Tracked an item from SHEIN and it was out for delivery for a week and still no sign of the item. When you try and track it in their website still the same delivering today. Absolute rubbish, if you’re going to setup a delivering company actually do your job like other couriers or just close your company. You are giving people unnecessary grief. NEVER EVER USE RELAY if you want people to receive your parcels.

Would give 0 but not an option. Put delivery tag on wrong package then sent it (i never got money back). Other package not even sent after a week. Awful company, dont use if you want you items delivered. Customer service useless probably because of the sheer amount of complaints.

Crappie company should not be in business.Their drivers are liars and can’t do their job properly. I am disabled and rely on my deliveries they don’t even deserve one star

Delay relay.
Avoid where possible.
Lost parcels. Snail slow del8veries.
I don't trust them.
Are they owned by Evri? Another terrible delivery company

I’ve send two parcels one ok one no one know where it is !!!! No insurance no tracking nothing !! And where is my parcel ?!!

Despite collecting driver being at Frimley Green Service Station when I dropped off my parcel today & despite it having been processed with its label, driver couldn’t be bothered to open their bag to take it. Very poor service & attitude 👎🏻

Didn’t recieve my parcel wen said delivered and sat it waiting no body knocked the door also camera see him walking away with parcel

Parcel sent from Vinted for delivery by May 26 now told it has been extended to June 26. Customer service don’t reply and Vinted not interested

I kept on getting messages asking me to 'nominate a safe place' to leave my parcel(s). My front door goes straight on to the street and I live on the end of the row. There is no genuinely safe place. Two days in a row I had parcels delivered where the driver didn't bother to knock on the door (people were in) and just left the parcel at the front door. In one case they sent me a confirmation of delivery saying it was left in an enclosed porch. No it wasn't! I can honestly say that if in future I knew what I bought online was being delivered by Relay I would request a different courier or cancel my order. Clearly their business model is to just get things off their hands as quickly as possible without any consideration for who they are delivering to. It's a pity you can't score a business 0 stars on Trustpilot. They don't reply to anything either.