relay.delivery Anmeldelser 

Zero customer service support!!!
Despite contacting customer support on numerous occasion ranging from 3 weeks to the present day, I am still awaiting a response about my parcel.

The tracking suggested it was 10 minutes away over 3 weeks ago then disappeared into thin air. It was later updated to delayed but I can’t speak to anyone about it.

Their claim to response within 72hours is a complete lie and their policy needs updating to reflect the actual truth as they are misleading customers.

I will be mindful to search which postal provider is used prior to purchasing items as I wish to avoid this company at all costs because they are untrustworthy. Their lack of care has caused a great deal hassle as I try to retrieve a refund for the lost item.

Tracking number RELRP9VLCX4T

Gave my safe place and a picture of the house.
Never received the parcel was sent a picture of someone.elses house.
Hard to contact relay,not impressed at all with the service.woukd never recommend to anyone.

Absolutely useless - never follow delivery instructions. I have a parcel box in my garden, but these illiterate drivers always leave my parcel exposed on my door step. Just wish they used a bit of common sense. 😡

I strongly advise against using Relay. The courier left my parcel on the doorstep right on a extremely busy main street in central London, instead of simply putting it through the letterbox. Due to this utter carelessness, the package was stolen before I arrived at work. Absolute lack of professionalism and zero regard for customer property.

Put parcel for Vinted 12 days ago and tracking says ‘in transit’ this is not good enough, so many people have the same problem ‘where are all these parcels going?? Furious

Absolutely awful tracking information ! Given me a window between 09.30/ 13.30...then hour later changed to 17.00/ 21.00 !! Absolutely disgraceful, that at 75 yrs old , i am being given such a discrepancy in the actual delivery times !!!

Very very very slow. If your parcel gets delivered at all. Very poor tracking updates. Pay the extra couple of quid because this company is a waste of time

I've I could give zero stars I would. This company is utterly useless. It's asked for date of experience, there has now been two within two weeks. Absolutely ridiculous.

Was told by email at 7.06 in the morning that the delivery was going to be between 7.45 and 11.45 in the morning. At 11.30 it changed to 12.30 to 4.30 and at 4.30 it changed to 5.15 to 9.15 in the evening. So stayed in all day for a delivery that finally was delivered at about 7.30 in the evening. The courier drove up and parked with two wheels on the pavement preventing pedestrians from using the footpath and denied any knowledge of the various delivery times. Threw the parcel down on the mat by the front door, luckily padding prevented any breakage. This was a totally poor service in every respect.

They received my parcel on the 1st, and delivery should have been the 3rd September. Checked the progress, only to find - delayed - on the 3rd! No response from customer service, still no parcel, and Vinted won't refund for 25 days! Now on 7th September, so won't get my refund until next month! What a complete shambles this company is, and what I can't understand, is why nobody is doing anything about them!!!

Not only did I write that I am home do not leave in mailroom, they delivered to wrong address and kept it in someone’s mailroom

Twice my ordered has been exchanged with a different order - I made a purchase from Vinted & relay has never delivered the right product

Someone needs to take these thieving bastards to court.

Got a lot of messages...
One of which gave me a choice of pick up point...
I assumed that the delivery address would be delivery address?

Cutting corners. Efficient for the Owners and shareholders. Crap for me and you.

Do not follow instructions do not listen to customers give wrong information to customers where where and when and time to collect their parcel totally useless Service

My delivery was expected before 3rd September 2026. It's showing that they've had it since 30th August 2026 but no further info. I needed my order by this weekend. Very disappointed I've tried to contact them but I'm still awaiting a reply.

Posted my vinted parcels using Relay on Thursday and it is now Sunday and the parcels still haven’t even been collected. Vinted needs to have relay removed as an option, awful service.

Thirteen days to deliver won’t use it again

How the hell is this company still in business. I sent a parcel through vinted at no point did the woman in the shop question my parcel. Took them nearly a week to tell me that they won't send my parcel back. I hope people will read the hundreds of bad reviews and avoid them.

I sent a Vinted parcel to a buyer via Relay on the 1st of September, delivery was scheduled for the 4th of September, I got message saying that there was a delay, the parcel will be delivered on the 5th of September, then on the 5th they messaged me saying the delivery will be from Sep 5th to the 5th of October 2026.