ReAssureAnmeldelser 

Spoke with Yolanda Baker who was absolutely brilliant. Can't put into words how difficult finding a life insurance policy has been, felt like Yolanda really understood what I needed and helped me to get a policy in place, taking all the stress out of it!

I was calling to enquire about consolidation my mortgages. The gentleman I spoke to was friendly, professional and knowledgeable and really helped me. Thank you!

I spoke to Georgia today who explained my options really clearly. Pensions are not something I am used to and she gave very clear descriptions of the choices available to me and potential benefits and outcomes. She checked that I had contacted MoneyWise and understood my choices

Your staff were polite, informative and I achieved my objectives

I had a very good experience trying to solve my problem. Rollo was extremely helpful and patient as I am not very experienced in dealing with such matters on line. He took me through step by step and eventually the deed was done. I owe him a big thank you.

Representative quickly determined the current position and updated me.

Unbelievably bad service!! I have been trying to withdraw my pension from this company for over 3 months. I call them every week and get nothing but a run around. They do not contact me and tell me one thing to revers it weeks later. I am now going to seek legal advice as I think they are criminally withholding my money. Beware!!!!!
I now find on Trustpilot that ReAssure have said they have contacted me! This is not true!!!
I called again today 23rd June 26 to be put on hold AGAIN !!! For 20 minutes + To then get the response that they couldn’t get in touch with anyone that knew anything, but they would get back to me before 5.30pm. No Surprise. No Contact Back. THIS COMPANY IS CRIMINAL AND I ENCOURAGE ANYONE WITH FUNDS THERE TO SUE. I CERTAINLY WILL BE OING SO!
I can only imagine that any positive reviews here are made by AI or paid service. SHAME ON YOU DISGUSTING COMPANY!!!!!!

Tyler was very helpful and understanding. The service was excellent

Terrible customer service. Have been awaiting forms for over three weeks, no response to chase emails. I have been on hold for 20 minutes and then get cut off. Of course nobody calls back. Incompetent staff that couldn't care less.

I wanted to discuss my policy and options. The agent I spoke with was excellent, however, after around 10 minutes the phone line quality deteriorated and she had to call me back.

Very informative and help

Having lost my husband recently,I have been in contact with them(twice) to ascertain how they calculated pension payment to myself. After six weeks still no reply. Paperwork from when my husband received his annuity states I should receive 50%, but by my calculation they are only paying 15%. It is very frustrating when they don't reply or explanation. It is certainly causing a lot of stress at this difficult time.

Isabelle is highly friendly, helpful, and understand quickly my needs and questions to update my overseas address and bank direct credit mandate and the like.
She's done best to help advance my personal change process to the handling team asap. Appreciated!

Gail was very helpful, talking me through my options. Patient when I could not find the correct piece of paperwork.
Please thank her as she made the call stress free.

Jamie was well informed and helped me navigate my path . No issues whatsoever, rare breed . A lesser spotted Jamie .

Had a query and the gentleman I spoke to was ever so nice, helpful and made everything easy.
I did not get his name but he is a real credit to your company.
Thank you!

It was great to chat to a real person and not a chatbot.Gail was helpful and my query was dealt with quickly and professionally.

Georgia was clear, informative and polite, explaining each statement in an understandable manner 💥

Took 2 months to withdraw from my pension - had to telephone 3 times to move things forward when their internal workflows stalled waiting for information already provided. Poor customer service. Raised a complaint - have to wait 8 weeks for a responses