We’ve bought various components for our String Shelving from Really Well Made, much of it has been in stock (even a desk that saved us in lockdown) but if not the delivery advice has been accura... Se mere
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Se, hvad kunderne siger
We ordered a Dania Step Stool which arrived yesterday and we love it. There were a few complications with our order but Clare sorted them out for us, all good, just took a bit longer to arrive than ex... Se mere
Cornwall is not the easiest place to purchase designer furniture! having searched for months on line for the perfect sofa, I was very lucky to have stumbled on Really Well Made. The help and guidance... Se mere
Needed very specific items for a project. The Really Well Made website is easy to use and has accurate stock information which is great. Because this company cares about how you receive your items I e... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Established in 2012, Really Well Made is a London-based UK retailer and stockist of modern furniture, lighting, rugs and homewares, from primarily Scandinavian brands. Our partners include: HAY, Muuto, Moebe, String Furniture, Ferm Living, Audo Copenhagen, Form & Refine, Fritz Hansen, Frama and Design House Stockholm.
Kontaktoplysninger
Railway Arches 843-844, Bronze Yard, Brayards Road, SE15 2AG, London, Storbritannien
- 020 3726 1120
- mail@reallywellmade.co.uk
- reallywellmade.co.uk
4,8
Fremragende
61 anmeldelser
Ingen nylige anmeldelsesinvitationer
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
terrible customer service and unreliable website
I ordered a piece from the website (it says 1 in stock) and after a day of waiting they came back to say it's not in stock anymore. I was so disappointed as I was expecting to receive it within 24 hours (which was the delivery option). My response was 'you are joking?! I was expecting to receive this week. This is so disappointing. Why would you allow people to order when it's out of stock?'. Then they came back to do a screenshot to show me it's 'made to order with 4 weeks lead time' which is incorrect as it was showing 1 available when I ordered. Then I said to them they modified them intentionally and tried to change the website to prove me wrong. Now they said they made a mistake but couldn't serve me as a customer cause my tone was rude (seriously? When they tried to fool me with a screenshot the they clearly trying to fake that I was wrong?) You guys can judge by yourself to see if I were rude of what I said anyway. Not reliable - period. don't place the order! waste of time.
31. august 2018
Uopfordret anmeldelse
Besvarelse fra Really Well Made
At Really Well Made we always try hard to ensure every customer is happy. Unfortunately very occasionally you will encounter a person like this reviewer. We kindly apologised to them to explain that there was a mistake with our inventory and in return we received abusive emails accusing us of patently absurd things like fabricating our stock levels.
In the end we did have the item but we explained to Mr Anson that we did not wish to serve him due to his aggressive and unreasonable nature. At this point he then posted his inaccurate review of our company - Probably because we were the only UK retailer with this item in stock and we wished not to sell him the product. From looking at his review history it is clear to see we are not the first victim of his malicious behaviour. It is also clear from his social profile that he works for/collaborates with one of our competitors. So this review should really be removed by the Trustpilot compliance team on those grounds.
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