Reactive Home Services Anmeldelser 

Terrible company,

LOOK THROUGH THEIR POSITIVE REVIEWS....
SO MANY mr ..... ....... with only 1 review. Hmmmmm.

Anyway i had an issue with my tumble dryer in the summer of 2018 but i didn't call reactive for a while i was just drying my clothes outside but a few weeks later my washing machine also started giving me problems. So i called in October and booked a call for both machines. I had to keep calling them to chase things up after this, in total i must have called over 60 times. I got told they were going to order a part before the engineer came out. It took many many calls to reactive and i was very patient with them. After i eventually complained i finally got an engineer to come out and he looked at both machines..... at the end of January 2019. He fixed my dryer but said the washing machine needed a part. The engineer was great, i have no issues with them at all. After about another 15 calls chasing up they told me in February that they would have to replace the machine as they couldn't get the part. Again i had to call over 4-5 weeks to keep getting told they couldnt order me a washing machine because of a company merge blah blah excuse after excuse. The people who take the calls don't care about you or your family, they will tell you anything to get you off the phone. They dont care if you have young kids and have to go to laundrettes and spend money that i know damn well i won't get back off these people.

Overall i placed a call 6 months ago and they took till now to give me my money so i could go replace my washing machine.

AVOID THIS COMPANY IF YOU VALUE YOUR OWN HAPPYNESS

I found staff always to be helpful and friendly.They solved any technical problems with my sky equipment quickly and efficiently.

I have not been with this company very long but their response to my joining was prompt

This is the first time I have used this company an d have found them excellent.
I have only needed to call on their services once to deal with a blocked drain and a plumber arrived the day after I called.

The plumber resolved the problem in no time.
Excellent service

It's very simple, you ring with a problem and they get a professional out to fix it.

Like their name, they are truly reactive and were made to feel like valued personal clients, in spite of needing to make a claim.
I had a problem with my CH boiler which was tripping out the electrics, and from the time I reported the fault they kept me in touch with what was happening at every stage. A CH engineer arrived a few hours after calling and was extremely thorough in discovering the fault. It needed a new fan and quickly sourced a new one, but as this was a Friday it was not available until Monday. By lunchtime, it was fitted and tested.
We also had a problem with a Sky box, and we were talked through various remedies until removing and re-connecting the cables worked without needing an engineer to call.

Really great service the engineer was spot on very quick clean and friendly a service well worth using.

Excellent service and advice, friendly helpful staff.

I would recommend this excellent company to anyone requiring this service

It would have been 5, but neither the engineer or myself thought to check tv aerial, after adjusting my satellite dish, for reception on Freeview tv, so I do now get just a little interference occasionally.

The person who came out was very efficient.They found the right person for me.

Very good service, and very quick to get my tumble dryer working again

Excellent service. Highly recommended.

I have had the service about 2 years now and have had to call in a couple of times. Everytime I was dealt with promptly, politely and efficiently. The engineers always came when advised and also we polite, efficient and got the job done in timely manner.

I must thank sedge and his engineers Ryan , Phil and Gary for helping me with the heating issues that I had . Paul also .
It is very easy to be overtly negative at times when dealing with various companies . Wires get crossed etc , but I also believe in leaving the highest feedback possible praising the good work and input showing when companies really do care about their customers.
Reactive are one of those companies , and I would highly recommend them to anyone . A big thumbs up .. 😺👍

The callout was handled in a very efficient way. It was actioned with 24 hours. The engineer who responded was very professional and dealt with the blocked external drain.

I have been happy with Reactive for a couple of years, but the customer service has now fallen off a cliff. I have 2 rental properties with Reactive landlord cover. For the first property in Yeovil, there were numerous issues getting an engineer to attend. Reactive seem to pass the service request to a 3rd party engineer, but never check that the service is actually booked and completed.
At least 6 calls were needed to arrange an engineer. The first 5 attempts failed to get an engineer on site. Whilst I could forgive this as an isolated incident, the same problems have now occurred with my other property in Essex, with 2 failed requests before the call centre took proper ownership of the problem and made sure an engineer was booked. The first property cover has now been moved to an alternate company, any more issues and the second will follow.
This simply not good enough.
I tried to find a contact point for escalation in Reactive, but without success.

I would give reactive insure 5 stars as they wasted no time and was quick in contacting an engineer. My washing machine was working within a week.
They kept me updated and customer service was very helpful.
Very good service, worth every penny.

excellent service and engineer repaired boiler with no problems,Would
recommend him for other repairs.