I was pleased (this time) that my car insurance was renewed automatically. I have been hospitalised for two months after surviving a tragedy which took the life of my partner Theresa Wheelhouse, we ma... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Mostly a very good experience. Mechanic was friendly and informative. 4 stars instead of 5 because I mentioned one of my front bulbs was out. After the service, he said he'd checked and they were ok.... Se mere
The process went smoothly and quickly as usual. I didn't need to contact anyone, it was all managed online via emails and the service centre. All information and documents related to my car insurance... Se mere
Virksomheden har svaret
Efficient and competitive pricing. Useful to speak to an Operator. Unfortunately my husband's name still appears on the Breakdown Policy, even though I am the registered owner of the vehicle and also... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
Kontaktoplysninger
Storbritannien
- rac.co.uk/insurance
4,4
Fremragende
18 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service.
28. juli 2026
Besvarelse fra RAC Car Insurance
Thank you so much for your wonderful review - we really appreciate you taking the time to share your experience.
Worst service as keep changing time of service
I have breakdown at about 11 pm and reported about 11:30 , first given time 11:30 to 12:30 am some will come to repair, just about 12 am it changed the time it will be 3 am, I did called and agents said the will not be changed, but again changed 6:20 am to 8:20 am , and about 3 am RAC called me to served paid taxi to home and I did asked how can I will weak up at 6 am and how will I back to car when I will receive call from technician, so refunded to go home, over the night waiting and able to sleep due to keep time changed, again now time updated 7: 40 am to 9:40 am. I did called and agents said she escalated the issue. But my understanding is due to keep changing the time af attendance I was not able to sleep not a sngle sec for full night. Now also not able to sleep as they may call anytime and if missed it definitely be more late. So much unpractical system which given more then car breakdown. If not able to repair within the time should tell specific tome by taking long time. But continued changed time is fully stressed. Worst service ever. Break down reported at about 11 am and till morning now 6:15 no one come to repair.
1. august 2026
Uopfordret anmeldelse
Avoid these like the plague
Avoid these like the plague. They have left my 18 year old daughter and her boyfriend stranded on the M56 motorway at mid night for nearly six hours. They then cancelled the recovery truck. Nothing else was booked. Eventually I want the call centre and was told your best bet is to ring 999 to get them recovered. Another fiend of mine waited 29 hours last week to be recovered.
How would you feel if your kid was left on the side of a motorway for 6 hours only to find out at midnight no one is coming for you……I live three hours way. Had ai know I would have left at 18:00 and sorted it myself. An absolute disgrace shambles of an organisation.
1. august 2026
Uopfordret anmeldelse
Besvarelse fra RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Constructive prompt manner I was dealt…
Constructive prompt manner I was dealt with from start to finish.
6. marts 2026
Besvarelse fra RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Very helpful and quick didnt try to…
Very helpful and quick didnt try to sell me add ons
23. juli 2026
Besvarelse fra RAC Car Insurance
Thanks for taking the time to leave such a lovely review. We’re glad you’ve had a good experience with us.
This company offered me good cover at a…
This company offered me good cover at a very competitive price and i took confidence from the well known Name.Thank you for your excellent service.
29. juli 2026
Besvarelse fra RAC Car Insurance
Thanks for taking the time to leave such a lovely review. We’re glad you’ve had a good experience with us.
Good efficient online service received
Good efficient online service received. Decent price for good car insurance cover compared to other companies.
29. juli 2026
Besvarelse fra RAC Car Insurance
We really appreciate your positive feedback. It’s great to hear you had a good experience with us.
My car insurance was due for renewal.
My car insurance was due for renewal.
RAC had all my bank card details fir payment and they made out my card was no good and charged me £20 for late payment.
There was nothing wrong with my card details they just wanted to gain an extra fee for no reason at all.
When I spoke to a customer service representative they argued with me after many times I tried to tell them the payment card was ok.they took payment so I know they was just scamming me fir extra money.
Poor customer service and totally
Aragant .
Last time I'll ever use this company .
My advice to anyone seeking insurance is to avoid this RAC n move on to a more respectful one
Also you can't call them.
So they use overseas call centres.
That winds me up because they can't speak or understand plain ENGLISH
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra RAC Car Insurance
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and that you were left feeling frustrated by the renewal process and the service you received.
We'd like the opportunity to look into what happened with your payment and the late payment fee. If you still need assistance, please email your policy details to socialresponders@bglgroup.co.uk, and our team will be happy to investigate this for you.
Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Many thanks,
Kirsty
Besvarelse fra RAC Car Insurance
Thanks for taking the time to leave such a lovely review. We’re glad you’ve had a good experience with us.
the process was simple and straight…
the process was simple and straight forward. A good quote and easy to alter for my needs.
29. juli 2026
Besvarelse fra RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Very easy to negotiate the Web site .
29. juli 2026
Besvarelse fra RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Great deal from RAC I had always…
Great deal from RAC I had always thought they were one of the expensive ones, but was surprised with the deal I got, with all the addons worked out cheaper than what I had been quoted from the cheaper companies
16. juni 2026
Besvarelse fra RAC Car Insurance
Thanks for taking the time to leave such a lovely review. We’re glad you’ve had a good experience with us.
Ive had appalling customer service from…
Ive had appalling customer service from the RAC recently in their failings. Not a happy customer, but they aren't bothered. Sadly.
25. maj 2026
Besvarelse fra RAC Car Insurance
Hi Nina,
Thank you for taking the time to share your feedback. We're sorry to hear that you've had such a disappointing experience and understand how frustrating it must be to feel let down. We appreciate you bringing this to our attention and would like the opportunity to discuss your concerns further. A member of our team will be in touch with you to look into this and see how we can assist.
Many thanks,
Kirsty
renewal is always quick and…
renewal is always quick and easy,excellent service and competitive pricing!
29. juli 2026
Besvarelse fra RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Easy to use site and value for money.
24. juli 2026
Besvarelse fra RAC Car Insurance
We really appreciate your positive feedback. It’s great to hear you had a good experience with us.
First time with the RAC
Easy to get a good priced car insurance through confused.com. RAC came up with the cheapest price, and I do believe they are a trusted company.
My first time with the RAC.
29. juli 2026
Besvarelse fra RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Doubled the premium and I had the max NCB
I cancelled my policy as I changed car. I wanted to transfer it from a sporty convertible to a little Fiat 500 and they doubled it.
I get to pay extra because of their irrational underwriting decision!
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra RAC Car Insurance
Hi Colin,
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with the cost of transferring your policy after changing your vehicle. We understand how frustrating this must have been.
If you'd like to discuss your experience further, please email your policy details to socialresponders@bglgroup.co.uk and a member of our team will be happy to look into your concerns and review the circumstances with you.
Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Many thanks,
Kirsty
Great service!
29. juni 2026
Besvarelse fra RAC Car Insurance
Thank you so much for your wonderful review - we really appreciate you taking the time to share your experience.
On the one hand I am glad that RAC…
On the one hand I am glad that RAC renewed my policy. Ibut on the other hand I have not been able to access it to check details ! I have asked by email. Juliet Lamb
22. juli 2026
Besvarelse fra RAC Car Insurance
Hi Juliet,
Thank you for your review and feedback. We're pleased to hear you've renewed your policy with us, but we're sorry to learn you've had trouble accessing your policy details. This isn't the experience we want for our customers. We'll be in touch shortly to better understand the issues you're experiencing and to help get everything resolved as quickly as possible. Thank you for bringing this to our attention.
Many thanks,
Kirsty
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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