I had my first appointment at the Pulse Light Clinic Bank branch after transferring from Tottenham Court Road, and unfortunately it was a very disappointing experience.

From the outset, the appointment felt rushed. My clinician, Christina, initially attempted to use a different laser because the correct machine was occupied, explaining she was “testing to see if it would work” and that this laser was “the same.” (It wasn’t, as it was a Picosure laser she was using instead of Picoway). She did not explain the treatment at all. I am aware from previous clinicians that we were meant to use Picoway laser on one of my tattoos yet she started out with this without explanation. After I questioned her, she said we can go next door to use the laser first intended for my tattoo. This immediately made me question whether convenience was being prioritised over the correct treatment.

What disappointed me most was Christina’s attitude. When I asked questions about my treatment and the laser settings, I was met with dismissive and condescending responses. I was told I “didn’t need to ask,” that clients wouldn’t understand, and was even asked, “Do you even understand that?” after the explanation was deliberately rushed. She would frequently ignore me and spoke with an unwelcoming attitude. No client should be made to feel belittled for wanting to understand the treatment they are paying for.

She also complained about colleagues during my appointment and even criticised me after asking me to hold the cooling machine for myself without first explaining how to hold it, she criticised me for holding it still without explaining how you’re meant to hold it (when you’re meant to shake it) but how would a client know this? Very unprofessional

I’ve always had positive experiences at the Tottenham Court Road branch, so this came as a real surprise. I left feeling uncomfortable, with little confidence in the care I received, and requested a different clinician for all future appointments. I hope Pulse Light Clinic takes this feedback seriously, as this experience fell well below the standard of professionalism I expected. I have since contacted customer services via email. ☹️😓

My clinician was Dhurata- she was very efficient and friendly.

I had my Morpheus8 treatment with Kat and couldn’t recommend her more highly. She was so lovely from the moment I arrived and immediately put me at ease.

Kat is incredibly knowledgeable and took the time to explain everything clearly, answering all of my questions without making me feel rushed. She was kind, professional and genuinely cared about making sure I was comfortable throughout the treatment.

It’s so reassuring to be treated by someone who is not only skilled but also so friendly and approachable. Thank you, Kat I’m really looking forward to seeing my results and would happily book with you again!

I had my first treatment at Pulse Light Clinic and had a wonderful experience with Denisa. She was incredibly kind, gentle, professional and made me feel comfortable throughout the whole appointment. She explained every step of the treatment clearly, answered all of my questions patiently and never made me feel rushed. I really appreciated how careful and attentive she was during my treatment. Her caring attitude gave me confidence and reassurance. Although it's still too early to comment on my final results, I'm very happy with the service and care I've received so far. Thank you, Denisa! I look forward to continuing my treatment with the clinic.

I had my first laser session today and I didn’t know what to expect; Gabriella made me feel so relaxed and comfortable and she made the entire session seamless.

I have had a great experience having a tattoo removal. Kind and professional staff. Would definitely recommend!

The service was amazing . I had an IPL done and I was extremely happy with the results from Tottenham Court Road.
I'm using my brothers account , Natalia Velcheva.

The services provided by the clinic is very nice, the staff is extremely helpful. I have been going to the clinic for laser hair reduction and I have noticed a noticeable difference. Highly recommend getting the treatment at the clinic.

I got all my questions answered during my consultation and I got really good recommendations.

Maria is amazing, she really looked after me at our last appointment. Thank you

I went to Pulse light clinic to have a tattoo removed. The journey has been great, and I’ve always been met with exceptional customer service. Super easy to schedule appointments and see results.

I love the fact that the staff here always make me feel comfortable every session even though it is very intimate areas I am getting lasered, so I don’t feel embarrassed in the slightest. I’ve had a few sessions and have already seen such good results, especially because the laser place I went to before didn’t really do a good job so I would highly recommend pulse light clinic! Also the treatment rooms are always cleaned to such high standards, love it!

Professional staff, effective treatment

Excellent facial! The treatment was relaxing, and my skin looked healthier immediately after. The staff were friendly and knowledgeable. I will definitely book again.

I had my full upper body tattoos removed by Lucy at Pulse Light Clinic in Manchester. Lucy worked with my tattoo artist who advised me as some tattoos needed more removal then others due to what tattoo was covering up the old work. The Picosure lasers removed the ink fast and I was more than happy with the end result. Ive recommended Lucy and Pulse Light to my friends all who are very happy with the result

Found out about the clinic through a friend. Went in last month to discuss treatment options and met Lucy & Katie. The grls are lovely, make you feel comfortable and are really knowledgeable about all treatments available :) Just booked in for 3 Fotonas in Ldn, looking forwards xx

Very professional. helpful, punctual, friendly and well-organised staff. Excellent results from several procedures.

A great experience having Sylfirm X treatment with Kat. She gave 100% attention in finding out what my particular concerns were, making sure I was comfortable and adjusting the power level as appropriate during the treatment.

Great results already and one more session to go.

Very welcoming, look forward to my treatment

Bea, the therapist who did my laser was friendly and attentive and gave good advice. Only had one session so far; too early to see proper results. Nice, professional clinic