Premier Laser & Skin Clinic London Anmeldelser 

I originally gave them 5 stars because I felt pressured into doing it. I spent 1700 pound for lazer and dermapen treatments. I gave been in and out of hospital so many times this year I cam even remember. I'm on benefits. I just came out of hospital because 111 were concerned about my metal capacity and were worried about self harm. That 2 time in 5 week. I call on the day and said I was in hospital. But they want 48 hours notice. I was picked by an ambulance 48 hours before and could have died. When I call on the day of my appointment still in hospital waiting to be discharged they said its a no show and I was robbed around 200 pound. This is not the first time I was in hospital and they did the same thing. Once my phone was stolen then I was in hospital and when your really sick you don't think about calling, your just trying to survive. I think it is absolutely disgusting how they have treated me and take. My money because I can't afford it. I'm on multiple benefits and I have many physical and mental health issues. But they don't care. The manger at the kingston branch was rude to me and honestly I don't think she cared at all about me just as long as she took my money without getting treatments. Happy days for her. Yes. I strongly recommend do not go to this place. .The staff are nice but management and receptionist do not care at all only the practitioners doing the treatment are good. At least not the kingston upon thames branch managersor receptionist. The manager was rude, nasty and not willing to meet me.half way because of my documented health issues which everyone know about. My GP, my benefits provider and all the government people who help me. I spoke in the phone and was upset when they said they are deducted my money. The receptionist Olivia has not.clue to help only she said her manger is not there and I should call back next day. Last time I spoke with that manager for tje same thing. She was rude , aggressive and didn't care at all about my health and my conditions. They literally rob Ed me.i then received and yext today saying they wont correspondence with me by text or phone call. Oly by email. What kind of place os this. I wasn't rude when i call yesterday. Not really. I was upset and scare of be robbed by them again witj no amediat option for help apart from send an email which didn't help the last time they robbed me. And it's not fair
I understand If i just didn't show up or wasn't on benefits but I could provide documents and hospital discharge forms. But I can i i could but they did not care. Please trust me there are other cheaper places offering the same stuff and they would.never treat a sick customer this way. I know you have to guve 48 hours to cancel but when your in hospital fighing for your life that is not tje first thing that comes to mind. AVOID the at all costs. The Manager at kingston just want money and is not will to make exceptions for medical emergencies. Even i understand you have to cancel within 48hours. She intimidated me, made me scared just wanted my money and be done with the issue That manger and reception dont care about you. Inly the medicalteam care. . . At least the kingston branch management. I've been a manager on a verysenior level and I would never treat someone like this.

Kingston : I have always had a pleasurable experience here. From the warm welcome from Olivia and team to Shobna who is always ready to advise in a professional, warm and supportive manner as well as being a delight to chat to, I really feel I am in good hands. I would recommend their service and treatments to friends and family.

Saba is the BEST practitioner I've ever worked with. She is so knowledgeable, so kind, and always makes me feel utterly comfortable during our sessions. I've been working with Saba since 2020, and I will continue to do so. I highly recommend Saba; she is an amazing technician and a lovely person :)

Amazing service, friendly staff special Dr.sobhna at Kingston branch the best branch in uk , thank you so much ♥️

I had 16 laser hair removal sessions with the Clapham branch. Initially a practitioner gave me the advice to not have a section of my face treated and then later I was given advice by a different practitioner to treat the area- Now the area has been treated I have to spend additional money on correcting this failure in care. I had a review with the branch manager. During my review, reference was repeatedly made to my initial consultation notes, which stated that a particular area of my face should not be treated. However, another practitioner later advised that this area should be treated and proceeded to do so. As a client, I am not qualified to determine which advice is correct, and I should be able to rely on the expertise and consistency of the branch's practitioners without being placed in that position.Unfortunately, I left the meeting feeling that my main concerns had still not been properly addressed. My primary issue remains that areas of my face were treated that should never have been treated. As a result, I have had to spend additional money elsewhere to correct the outcome.
I was particularly disappointed by the lack of accountability during the review. The branch manager stated that if I were to continue treatment with the clinic, she could offer me something to help rectify the situation. However, once it was clear that I had decided to continue my treatment elsewhere, I was told that nothing could be offered. This gives the impression that resolving a customer's concerns depends on whether they continue spending money with the clinic, rather than on acknowledging and putting right mistakes that have already been made and offering any form of compensation.
There seems to be blame shifted onto the client, so I wouldn't recommend purchasing treatments here as the lack of care shown is clear. I also requested my treatment notes and was told I had to wait 30 days- Seemed very reluctant to share my own data with me when the only reason I needed it was to pass onto my new practitioner in time for my next treatments.

I had a great session with Sobhba in Kingston today ! I directed her on my preferred technique and she listened and applied it. Seamless and great experience

I am having PRP with Sobhna and having a good experience the service is very good and I would recommend.

Sobhna is Kingston is fantastic. Thank you for my treatments! Great place in Kingston

Sobhna at the Kingston branch has been incredible. From the initial consultation and in each session, I’m currently half way through my appointments with her and I could not recommend her enough. And you can definitely see the results as well.

I have been a customer for PRP hair with Shobna in their Kingston clinic. She is very professional and knows PRP very well. She is a PRP guru there and if you go ask for her specifically.

I have been a customer with Premier laser clinic at Kingston for almost two years now. I have had a number of treatments, including I-pixel resurfacing, PRP for face and scalp with Shobhna C. Shobhna has been a wonderful aesthetician who takes her time getting to know your concerns, provides you with appropriate recommendations and makes you feel very comfortable with her calm and professional approach. All the treatments I have had with her have been very helpful to address my concerns. I intend to keep using her skills in the future. Will highly recommend her at the Kingston clinic.

Great team delivering an excellent service.

Great service from Sobhna and the team at Kingston branch

I returned to premier laser Kingston for the first time after having kids and was happy to see that Sobhna would be my clinician again! I was nervous as it had been a long time since my last session but Sobhna made me feel so comfortable and listened to all my concerns. She’s a great asset to the team, very professional and personable.

I would give ) stars if I could.
I am writing this review as a 14-year veteran of aesthetic treatments who completely knows their own anatomy and baseline dosing. My experience with Premier Laser & Skin Clinic was an absolute disaster from start to finish, demonstrating a severe lack of clinical competence and professional ethics.

I received what was claimed to be 32 units of toxin across two separate sessions (an initial treatment and a 12-day top-up). Anyone familiar with these treatments knows that 32 units in the glabellar complex should produce a significant, noticeable blockade. In my case, it produced absolutely zero clinical result. I documented my muscle mobility and sent the clinic clear photographic proof showing the total lack of efficacy.

The fact that full mobility has remained completely unchanged and there is no difference whatsoever confirms my suspicion that the toxin was either severely over-diluted, expired, or improperly stored.

Worse than the treatment failure was the clinic’s defensive and evasive behavior. When I requested basic clinical transparency, specifically a unit breakdown, batch numbers, and the name of the prescriber under a formal Subject Access Request (UK GDPR), the manager, Sima, repeatedly stonewalled and refused to provide my own medical data. It took well over two weeks of constant chasing just to get this basic information.

When I finally managed to get her on the phone to address the lack of results, her conduct was entirely unprofessional. Instead of offering a clinical review or a resolution, she aggressively dismissed the failure as "immunity" and refused to offer any compensation, apology, or credit note, stating that a dismissive phone call itself was sufficient resolution. Furthermore, I was never provided with the prescribing doctor's details, which I also explicitly requested. This is a fundamental breach of accountability for a prescription-only medication.

Advice is not a substitute for a consumer service paid for but not received. Withholding batch numbers for weeks from a patient is a massive red flag in clinical governance.

Avoid this clinic at all costs if you value clinical transparency, professional ethics, or actually getting the treatment you paid for.

Rude disrespectful manager in Fulham branch - no apologies for someone who had bought 12 full laser treatments for myself and my sister, they even lied about how many of my sessions I have used. Pretty shocking and I would never go back after I finish my sessions. Do not use them, they don’t deserve clients money. The therapist were great but management is unbelievably bad.

I’ve been receiving laser hair removal and microneedling treatments at Premier Laser & Skin Clinic’s Liverpool Street location, and I’m extremely pleased with the results.
A special mention goes to my skin specialist, Farah K.—she is incredibly knowledgeable, highly skilled, and experienced with all skin types. Her professionalism and exceptional customer service are the main reasons I’ve remained loyal to this clinic.
I highly recommend her to anyone considering treatments, as the results I’ve achieved under her care have been consistently excellent. Thank you Farah for your friendliness and for making me feel happy in my skin 💕

Worst experience I’ve ever had at soho branch. I only wanted to treat a small patch of melasma under my eye, but during the consultation I was told a Cosmelan peel was the only solution and that everything I needed would be provided. After paying, I was then told I had to purchase additional products for the next 6 months.

I followed everything exactly, yet my melasma actually got worse. A year later, they suggested chemical peels, then later laser, so clearly what they initially pushed on me wasn’t even the right treatment. After 2 years of constant trips into central London and spending over £3,000, I saw zero improvement.

What frustrates me the most is how I was treated. I raised concerns multiple times that nothing was working, but I was ignored. The staff are rude, dismissive, and completely unhelpful. At one point, they even burned my skin by using settings that were far too high on the laser. Instead of taking responsibility, they made me feel like my case was the problem.

I recently went to another clinic, and within just one month my melasma has improved by 70%.

I understand that no skin treatment can guarantee results, but the lack of care, accountability, and professionalism here is unacceptable. I would absolutely not recommend this clinic. Once something goes wrong is when you will see their real customer service.
I never write bad reviews and affect anyone’s business but it’s making me sad and frustrated even writing this right now that so much of my time and money was wasted and how I was treated.
save your money and go somewhere better.

I’ve been having microneedling with Aspazia at Premier Laser Clinic Fulham for about 10 years now — and that says everything.

She knows exactly what she’s doing. Every time, she properly assesses my skin and adjusts the needle depth based on what it actually needs. It’s not generic — it’s tailored.

I’ll be honest — it’s not a comfortable treatment for me. I always use numbing cream (which helps a lot), and I’d recommend taking pain relief beforehand if you’re sensitive. The session itself takes around 30–60 minutes depending on the area.

What makes a big difference is how Aspazia works. She’s incredibly gentle and checks in constantly throughout, so you feel looked after the whole time.

Afterwards, expect redness for a couple of days — completely normal. You won’t be going out that evening. She gives a soothing aftercare mask to use at home, which really helps calm everything down.

Then about 2 weeks later — this is where it pays off.

Skin looks smoother, fresher, properly glowing. It genuinely softens lines and improves overall texture.

If you’ve got something coming up, book it in advance. It’s one of the best “bang for your buck” treatments out there for real, visible results.

I wouldn’t go anywhere else.

Dark melasma-sun-damaged (skin concern).

Clapham branch : Skin esthescian :Zara: I experienced a phenomenal service: Classic Herbal Green Peel :Day3 : Peeling began: Day 4 and day 5 shed a lot of dead skin due to the vigorous pressure applied and intensity from the Peel.
Day 6 and 7 experience flaking peeling, Finally received my " beauty treatment " on day 7 (Clapham Clinic)

From : Folasade

I recently had a HydraFacial at Soho Clinic and honestly, it was such a refreshing experience. My skin looked instantly brighter, healthier, and super glowy right after the treatment.

The staff were really friendly and made me feel comfortable the whole time—they talked me through each step and made sure everything suited my skin.

I’d definitely recommend Premier Laser & Skin if you’re thinking about any kind of skin treatment, especially a HydraFacial!