I had purchased a new shower head and planned to install it myself. However, the combo rain shower + hand held device, with multiple control options, looked more complicated than any I had done befor... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The tech was unfamiliar with my GE dryer and charged more than expected without resolution. Then proceeded to provide me with an absorbent amount of money to repair the unit that was beyond its value... Se mere
Virksomheden har svaret
Making the appointment with puls was easy. Farid came, assessed the problem, and fixed it immediately. Very knowledgeable and explained the problem in detail. Thank you, Farid and puls.
Virksomheden har svaret
Technician Josh showed up early after checking with me. He was very personable, explained what he would do and the charges. It took him only 10 minutes to solve our problems and let us know how to pre... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
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He phoned and arrived hours before his…
He phoned and arrived hours before his scheduled time to fix our washer. He was good at explaining what was wrong with the washing machine, and fixing it efficiently.
1. juni 2026
Besvarelse fra Puls
Thank you so much for your business and for leaving a 5-star rating, Daisy. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Timeliness does not seem to be a factor in service
After diagnosing and fixing what was thought to be the problem, my refrigerator started flipping the breaker switch off. The technician came back and determined it was the compressor that needs to be replaced.
1). If I had known this in the first place, I might’ve gone ahead and gotten a new fridge. After spending over $300 the first time, I agreed to have the compressor replaced. Now, they are having issues getting the part in a timely manner. It’s been two weeks now that I’ve been without my refrigerator. There’s no date for when the part may be in. I’m really beginning to wish I had opted for a new fridge.
1. juni 2026
Besvarelse fra Puls
Dear Nancy,
I am incredibly sorry for the stress and extreme inconvenience this situation has caused you. Going two weeks without a working refrigerator is a massive disruption to your home, and I completely validate your feeling that buying a new fridge might have been the better option. It is deeply frustrating to spend over $300 on an initial repair, only to be left waiting indefinitely for a compressor with no clear timeline. This is absolutely not the seamless experience we want for you.
We want to give you concrete answers immediately. We are actively contacting the technician right now to get the exact details regarding your part's arrival.
We will be keeping you posted via email. Thank you!
Thorough, helpful and honest
Niyaz was very thorough in his investigation of the problem. He was very truthful about the issue and whether it was ultimately worth fixing versus buying a new washer. Since my washer was ~20 years old we determined it was best to get a new machine. Very honest
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Great service
Great service! Was fast and did an amazing job. Definitely will call again if needed.
1. juni 2026
Besvarelse fra Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Byron was really great
Byron was really great. He was a font of information which led to our decision regarding our refrigerator and what direction we needed to go in replacing it so as not to get screwed again with a poor purchase.
I hope all of your techs are as knowledgeable and personable as he is.
3. juni 2026
Besvarelse fra Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Poor customer service
ETA: I see that you responded to my review. I have never spoken to a Supervisor to my knowledge. No one I have spoken with has identified themselves as such. One of your reps, however, told me that the technician told YOU that he offered me that Saturday slot and I declined, which is blatantly untrue. I have had NO communication with him since May 28 as he has not returned a single phone call or text message. Further, I have received an email from you confirming the Saturday appointment despite your not having been able to speak with him directly to gain his agreement.
Your rep also told me that if a new technician had to be sent out to replace the control board because Seth did not return, that I would be responsible for the cost of that one. If it comes to that, I will be requesting a full refund since it would cost me less to actually just buy a new washer.
Finally, your response below did not address any of my initial concerns.
I do not recommend using Puls for appliance repair services. Puls contracts repairs out to local companies, but based on my experience, they appear to have little oversight or accountability for their subcontractors.
In April, my washing machine began shutting down before the spin cycle. Puls dispatched a technician, Seth from Coop Repairs, on a Tuesday. He returned two days later and installed a new control panel. At the time, he told me the part carried only a 30-day warranty, despite Puls advertising a 90-day warranty on parts and labor.
On day 31, the washing machine began exhibiting the exact same problem. Puls sent Seth back on May 19. He confirmed that the control panel had failed again but said it would take about a week and a half to obtain a replacement. He also stated that the control panel he had originally installed was made with “substandard parts,” which was why it only came with a 30-day guarantee. Needless to say, that explanation raised serious concerns.
Seth was scheduled to return on May 28 between 9:00 and 11:00 a.m. At 9:47 a.m., I received a text message from him stating that the replacement part had been delayed and that the appointment had been rescheduled to June 2 between 11:00 a.m. and 1:00 p.m.
June 2 came and went. Seth never showed up, and neither he nor Puls contacted me to explain why. When I finally reached Puls customer service, I was told that the part was delayed and that the repair had been placed on hold. They could not provide any additional information, a revised repair date, or even contact their own technician.
Later that day, I called again and was told that Seth had provided a tracking number. When I reviewed the tracking information, I discovered that the replacement part had not even shipped until June 1, indicating that it had not been ordered in a timely manner.
As of June 4, I still have no working washing machine, no repair date, and no meaningful updates. I have paid more than $625 to Puls and remain without a resolution.
The lack of communication, poor service coordination, and inability to stand behind previous repairs have made this an extremely frustrating experience. Puls customer service has been disappointing throughout the process. If negative stars were an option, I would give them.
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Dear Kim, apologies as we would like to ensure that there's transparency on your claims. We can definitely add the recording with the conversation you had when you called in asking for a Supervisor onset of the call. You mentioned that you were provided the Tracking number which shows the part is delivered. You were then informed that the Technician said to proceed Saturday between 9-11 am which you declined and wanting to have the Technician proceed today (Friday). The Supervisor then informed you that she'll be calling the Technician as no response being received from Tech through the messages.
Chris is the quintessential example of a repairman!!
Chris was professional, knowledgeable, thorough, and friendly. 5 stars for sure!!
3. juni 2026
Besvarelse fra Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Excellent service and very timely.
3. juni 2026
Besvarelse fra Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Technician was excellent
Technician was excellent. He quickly diagnosed the problem and installed new parts to get our refrigerator back up and running.
2. juni 2026
Besvarelse fra Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
it looks like he was taking advantage of us and he did
It kind of looks like he was taking advantage of us.
1) He said his preferred method of payment was cash although they told us that they do not accept it. And my mother paid before I could stop her
2) He charged us $100 just to clean the pipes that it took 2 min I mean $100 FOR 2 MIN OF WORK who wouldn't do it? Sign me up for it and the day before we paid $600 to put gas on the fridge but he came the very next day and he told us to buy a new fridge. We were hoping for the same guy to come but he was a different guy
1. juni 2026
Besvarelse fra Puls
Hi Elena, thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way.
We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates.
Thank you,
Puls Customer Support
Great service and I was kept informed…
Great service and I was kept informed the whole time.
2. juni 2026
Besvarelse fra Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
The technician was courteous
The technician was courteous, and explained the problem and corrected it!
2. juni 2026
Besvarelse fra Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Besvarelse fra Puls
We are grateful for this awesome feedback! It makes us happy to hear how wonderful your experience was with Puls and for trusting us. Please know that we will always be here if you need us.
Show up on time
Show up on time, explain my situation and was able to fixed it, was friendly and professional
1. juni 2026
Besvarelse fra Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Besvarelse fra Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Besvarelse fra Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Quick diagnosis of problem with parts…
Quick diagnosis of problem with parts to be ordered.
31. maj 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Ezequiel was very kind and friendly and…
Ezequiel was very kind and friendly and answered all my questions and make everything goes smoothly.
31. maj 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Technician tried to hustle me to pay…
Technician tried to hustle me to pay him on the side when doing a repair. I reported to the company & they refused to send a new technician. My repair was never completed & I was forced to find a new company to get the job done. Negative five stars for customer service and repair work. Beware if you want an honest company. Do not recommend.
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Hi Vicky, we understand your sentiment on this, and we do apologize for any inconvenience or negative experience you may have had. Our team always strives to provide the best service possible, and we regret that we fell short in meeting your expectations.
We believe in providing value without compromising on the quality of the service, as we always strive to provide a successful repair. Nonetheless, we understand your sentiment and the position that you are coming from. However, upon checking your ticket with us, it has been confirmed that additional repair is needed. We know that you are thinking about why it wasn't checked on the first visit, but as you know, appliances have interconnected mechanics; repairing one component can reveal problems in other parts as well. This may be because newer parts are causing strain on older parts, or it may uncover hidden damage that was not present until disassembly.
And since you are disputing the technician's findings, you are advised to call another service provider for 2nd opinion, and whatever their diagnostics, we can move from there. Regarding the technician's behavior, an incident report has already been submitted for further evaluation by our Technician Engagement team. Let us know once you have the formal report from the service provider of your choice so that we can have your ticket further reviewed.
I had a great experience with this…
I had a great experience with this company. The technician arrived on time, was professional, knowledgeable, and quickly diagnosed the issue with my Samsung washer. He took the time to explain what was causing the problem, answered my questions, and provided a fair and reasonable repair estimate. I appreciated his honesty and the fact that he didn't try to upsell unnecessary repairs. Overall, the service was prompt, courteous, and informative. I would definitely recommend this company to anyone needing appliance repair.
30. maj 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Hi Cassandra, thank you for taking the time to leave us such a fantastic review! The team always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need. Your recommendation means a lot to us. Thank you for choosing Puls!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.