I had purchased a new shower head and planned to install it myself. However, the combo rain shower + hand held device, with multiple control options, looked more complicated than any I had done befor... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The tech was unfamiliar with my GE dryer and charged more than expected without resolution. Then proceeded to provide me with an absorbent amount of money to repair the unit that was beyond its value... Se mere
Virksomheden har svaret
Making the appointment with puls was easy. Farid came, assessed the problem, and fixed it immediately. Very knowledgeable and explained the problem in detail. Thank you, Farid and puls.
Virksomheden har svaret
Technician Josh showed up early after checking with me. He was very personable, explained what he would do and the charges. It took him only 10 minutes to solve our problems and let us know how to pre... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
For the ups and downs of digital life. Expert techs at your door, 8AM-8PM, 7 days a week.
Kontaktoplysninger
4,1
God
6 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Andrei kept us informed a few times in…
Andrei kept us informed a few times in the morning letting us know first that he was still scheduled to arrive at the appointed time and then when he was 40 minutes away. He showed up just when he said he would. This is much better than many other contractors who keep you waiting and don’t do a great job of staying in touch. He found the problem right away. He was thorough and informative and pleasant to work with. The cost was very reasonable. Will put him at top of our list of appliance repairmen to contact for the next problem
23. juni 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Thank you so much for your repair request with Puls, Phil! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
Still waiting for service
If I could give this service plan a negative rating I would. I've been a paid monthly member for several years ($37/mo) and I needed service for a rental property on June 11th to repair a fridge that wasn't staying cool.
It's now June 23rd, the fridge is still not fixed and they are fighting with me about $150 because they want to repair the ice maker, which isn't part of the problem and they won't cover that repair because they claim it's a manufacturer defect.
My repairs will not be scheduled even though my appliance has been repaired by them in the past. They claim if they repair it now, and I don't pay for the ice maker, they will not guarantee their service on my fridge. I don't want the ice maker repaired, and won't get it repaired in the future, but they still won't guarantee their work. I think they know the fridge needs to be replaced, and they are forcing me to pay for unnecessary repairs, so they break even or profit from my service plan instead of actually replace the fridge.
If you want to overpay, deal with shady service reps, never have your appliance serviced, and be charged for frivolous repairs before they honor your contract, use this service.
22. juni 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Hi Jen, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation.
User names often aren't the same as the contact information we have, would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at support@puls.com for immediate assistance. Thank you!
Besvarelse fra Puls
Thank you so much for counting on us, Beth! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Besvarelse fra Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Fast repair and reliable
20. juni 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Thank you so much for counting on us, Cat! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
They are a good and reasonable company
They are a good and reasonable company! Don't try to deceive or take advantage of you.
20. juni 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Thank you so much for counting on us, Carl! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Great technician
Great technician. Very helpful and persistent about getting our washer fixed.
20. juni 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Horrible expeience
Horrible expeience!
The technician did not follow company policy when charging for the service to my fridge. He charged us fo some of the work through the link byt then side charged my son for the rest. He asked my son to Venmo him. My son did and the ice maker still does not work. When I reached out to the company I am getting mixed results on if they will reimburse my son the money he sent the technician. They should be embaressed and fix this situation now.
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Hi Kim, your email has been noted and apologies if relaying the Former Tech's message appeared to be as a defense. However, as initially explained, the payment was done outside the Platform, which we requested for you to file a dispute for on where it was processed. We understand that you would like to be refunded for the $360 however, as the payment was made outside Puls platform, we don't have any record of it. You have been refunded in full on what you paid with Puls. A reminder was noted on the confirmation email for the Appointment when you booked online. Feel free to respond to the email sent to you in response to the email you've sent. Thank you!
Puls Tech- Ahmad
Ahmad was kind, professional, & completed the job in a timely manner. Answered all questions. The experience was smooth because of him. Thanks!
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Professional and courteous
Fast appointment. Polite and professional service from a knowledgeable service provider.
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
They use AI? Cancellation is a nightmare
Scheduling is easy but canceling it is a nightmare! I called in around 7:45 am to cancel the service for that day. The op sounded like AI and I think it was because cancellation request was Not complete and someone showed up at 10 am! Not recommended. Use Sears appliance they are much. Better.
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Hi Neo, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation.
User names often aren't the same as the contact information we have, would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at support@puls.com for immediate assistance. Thank you!
You will pay more than double for repairs
The tech was ontime and completed the work quickly. The mark up on the parts was more than double the retail costs and thus likely marked up by a factor of 3-4 by PULS. The labor cost was also more than double anything I have ever paid for repairs. The customer service basically just responds with disingenuous statements when confronted.
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Hi Peter, we completely understand that our pricing may feel high, and we understand how frustrating that can be. Our rates are based on standard repair costs across the industry, and we use high-quality parts to ensure lasting repairs and reliable service.
Puls believes in complete transparency. We always provide upfront, clear, standardized pricing. All our technicians are highly skilled and the labor price we charge is based on our technicians' expertise & the quality workmanship we deliver. We always provide customers repair quote after our diagnosis, and we move forward with the repair only upon customers' agreement to the price. We never pressure customers into a repair they do not wish to be completed at the price quoted. We respect our customers to make the decision to repair or replace the unit, our technicians do not make that decision for our customers.
Thank you again for your honesty, and we hope to have the opportunity to serve you again.
Should you have further questions, feel free to reach back to us at (860) 596-0177.
Kind Regards,
I had my ice maker repaired
I had my ice maker repaired. The company refused to honor the claim and wanted 89 dollars to appeal . I have stopped doing business with them.
9. juni 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Hi Chris, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation.
User names often aren't the same as the contact information we have, would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at support@puls.com for immediate assistance. Thank you!
These people are sketchy at best
These people are sketchy at best. They came to my house to diagnose what was wrong with my dishwasher. The technician found the problem. He then said it would be about $600 to fix it as long as I joined their membership plan at $35 a month. I originally agreed to have him fix it and paid the monthly plan as well as a deposit and service call fees totaling $149. I then changed my mind (2 hours later) and canceled my membership. I also canceled the repair call within 24 hours. Their terms specifically say you get your money refunded should you cancel within 30 days. I at first got email saying they would refund me $59. Then a few days later they said they could not do that because the technician had ordered the part, and they have refused to sent me a refund of anything. Don't use their service and don't trust them.
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Hi Todd,
Thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way.
We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates.
Thank you!
William was punctual
William was punctual, polite, knowledgeable, and helpful. he explained everything clearly and thoroughly.
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Thank you so much for your business and for leaving a 5-star rating, Russell. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Technician was knowledgable
Technician was knowledgable and provided a fix for the best price and timeline.
3. juni 2026
Besvarelse fra Puls
Thank you so much for counting on us, Frances! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
The service technician, Yanko was impossible to work with
The service technician Yanko is unresponsive, He is inviolved in so many things other than Puls (side jobs) that he cannot keep up with them. I contacted him via voice and text several times and got no response. Tell him how much hassle he is to deal with and he just ignores you.
I will not use him again.
1. juni 2026
Besvarelse fra Puls
Dear Andrew, I am incredibly sorry to hear about the frustrating experience you had with Yanko following your service on June 1, 2026. It is completely unacceptable that you were ignored and left dealing with such a hassle after reaching out multiple times. We expect our technicians to be reliable and fully dedicated to your needs, and I deeply apologize that we let you down and lost your trust.
To help us make this right, could you please share what initially prompted you to reach out to Yanko?
Is there currently a specific issue with the service he rendered on June 1?
Please reply directly to the email sent to you so our dedicated support team can review your case details immediately and step in to assist. Thank you!
The technician was customer friendly…
Overall, the technician was customer friendly and quite knowledgeable about refrigeration repairs in general. Equally as impressive, his interpersonal skills were well beyond his age and certainly should be a replica for your new and or less experienced staff.
Job well done!!
9. juni 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Thank you so much for counting on us, Paul! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
William was punctual
William was punctual, polite, informed, and helpful. he explained everything clearly and thoroughly
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
The quick repair and service by the…
The quick repair and service by the tech was great the time it took to get the part and my waiting time was not so good it was rescheduled several times and I was without a washing machine for over a week so that was not the good part of it and it was a little pricey so that was my experience.
2. juni 2026
Besvarelse fra Puls
Hi Robert, we completely understand that our pricing may feel high, and we understand how frustrating that can be. Our rates are based on standard repair costs across the industry, and we use high-quality parts to ensure lasting repairs and reliable service.
Puls believes in complete transparency. We always provide upfront, clear, standardized pricing. All our technicians are highly skilled and the labor price we charge is based on our technicians' expertise & the quality workmanship we deliver. We always provide customers repair quote after our diagnosis, and we move forward with the repair only upon customers' agreement to the price. We never pressure customers into a repair they do not wish to be completed at the price quoted. We respect our customers to make the decision to repair or replace the unit, our technicians do not make that decision for our customers.
Thank you again for your honesty, and we hope to have the opportunity to serve you again.
Should you have further questions, feel free to reach back to us at (860) 596-0177.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.