I had purchased a new shower head and planned to install it myself. However, the combo rain shower + hand held device, with multiple control options, looked more complicated than any I had done befor... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The tech was unfamiliar with my GE dryer and charged more than expected without resolution. Then proceeded to provide me with an absorbent amount of money to repair the unit that was beyond its value... Se mere
Virksomheden har svaret
Making the appointment with puls was easy. Farid came, assessed the problem, and fixed it immediately. Very knowledgeable and explained the problem in detail. Thank you, Farid and puls.
Virksomheden har svaret
Technician Josh showed up early after checking with me. He was very personable, explained what he would do and the charges. It took him only 10 minutes to solve our problems and let us know how to pre... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
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For the ups and downs of digital life. Expert techs at your door, 8AM-8PM, 7 days a week.
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4,1
God
6 t anmeldelser
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Simon was punctual and diagnosed the…
Simon was punctual and diagnosed the issue right away with my Samsung Fridge. He was quick, knowledgeable and honest. Will definitely call back if needed !
30. maj 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Thank you for sharing your thoughts, Kristen! It’s wonderful to hear how smoothly the service went. Simon’s professionalism and skill clearly made the experience stress‑free, and it’s great to know you’d be comfortable reaching out again in the future.
The technician was great I did not like the extra processing fee but that is overhead issue. The technician was on tiem and kept me up to date in the status of my part he needed to order
The technician was great.
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Thank you for your thoughtful feedback and for recognizing the technician’s efforts, Zoran. We’re glad to hear that you had a positive experience with the service. Regarding the processing fee, we understand your concern. This fee helps cover essential operating costs related to the Puls platform, including technician insurance, extensive background checks, and full customer support. While it is usually included in the labor charge, we separate it to ensure transparency and to determine the contractor’s pay fairly. We truly appreciate your understanding and value your input, as it helps us improve
Besvarelse fra Puls
Hello Michele! Thank you very much for the 5-star review! We work really hard to provide quality service to our valued customers. We are happy to know that it reflected on your appointment. Please let us know if we can assist you in the future.
They did excellent work
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Puls
HI Sa'Tasana! We are so grateful for your wonderful review. We are glad that the service went well and that the technician provided good service. Let us know if you need our help in the future.
Besvarelse fra Puls
Thank you for sharing your experience, Rick. We’re delighted to know our technician delivered service that met your expectations. Your feedback encourages us to continue providing reliable and courteous support
Besvarelse fra Puls
Hi Eric, thank you for providing your feedback. Upon confirming, the Technician arrived at the location within the given schedule time frame. The Technician is not to proceed if customer declines the estimate being provided. We'll be reaching out to you via email for any further concerns. Thank you!
I would give them a negive 5 stars if I…
I would give them a negive 5 stars if I could. My new dishwasher was moved by a plumber for diffrent work and they did not reinstall correctly so i got a leak indicator.. saw puls on line and although they came quick, the tech did a sloppy job 10 min assessment said he adjusted it and of it doesn't work from there a big part would have to be changed out which was the first red flag, second he told me for that less than 20 min job he was charging additional on top of the $89 service fee. When the bill was printed the cost came to a ridiculous price $160 and bill stated it was for an hour + for work which was the next red flag, but I paid it cuz thinking that would at least provide a warranty for the work.... nope! Same day got same sensor leak, called back and sent email to the dedicated team for review and not 1 persons ever got back to me.. had to make x5 flipping calls to the support center was told I would get a full refund and then they renigged on that on the last call. Customer service sucked and in the long run I went to thumbtack got a actual tech that came out cleaned and adjusted my unit correctly and paid less than this scrappy puls company... if you are looking for quality services go somewhere else!
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Hi Douglas, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation.
Usernames often aren't the same as the contact information we have, would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at support@puls.com for immediate assistance. Thank you!
Three times better be the charm
Well let's see, I have had to call this company PULS, three times to fix my fridge, and am bring told that when they can get the tech back out that they would let me know. As far as I see this it should be a priority to them since this would be the third time they are having to come out and fix my refrigerator, seeing that it was not fixed the two times before. This company does not care that I am without a fridge once again, I have to wait for them even though it's their fault my fridge is not fixed yet, I paid $407 for this service already and have been told if there is another part after I have paid for two parts already that I will have to pay for it as well. This is not a company that cares about their customers, to tell me after I paid $407 to have this done and still is not fixed and this will be their third time back out for the same reason as the first visit. Nothing new but the same thing is wrong as the first day they were here. I will not pay a penny more for them to fix my fridge for something that should have been fixed the first time, I will never us this company again. I wonder if channel 8 news would like to hear how this company treats their customers, when they can't fix something they say they are qualified to fix. They should be the one to eat anything from here on to fix what they came out to fix in the first place for $407, and still not fixed. You would think if it wasn't worth fixing them they would say something. I have a Whirlpool side by side fridge, problem: freezer keeps freezing up and fridge won't stay cool when this happens. Been told by other company's easy fix but guess not for this company's service tech.
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Hello Lorrie, apologies for the inconvenience caused. We genuinely value your time and I sincerely apologize on behalf of the Team as we weren't able to provide the type of service that we are proud of.
We got an update coming from the Technician that the problem is solved. The fan motor of the evaporator was replaced at no cost.
Please let us know if you still have any issues with the Refrigerator. Thank you!
Friendly and on time with the service…
Friendly and on time with the service call.
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Bait and switch
Technician arrived ontime, however the website said $119 for the cleaning of my washing machine. When he arrived he looks at it, took some pics of it, then came and told me it would cost $249 to clean it.
It's not filthy, just had a mildew smell and is less than two years old.
When I explained that the website said $119 he said that is just for coming out, not the cost of the cleaning.
25. maj 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Hi Scott, thank you for providing your feedback. As confirmed, the $119 is for Service Call Fee, not for Cleaning Service - The Technician quoted you standard service cost. As stated on the website:
How do service call fees work?
A technician will review scope of work in-person and confirm their service rates with you. If you wish to move forward with the repair, we will waive the service call fee from the total price offered by the technician.
You can also decline the repair and simply pay $119 for the service call.
Feel free to email us at support@puls.com for any further concerns. Thank you!
Technician Kevin was very fast and…
Technician Kevin was very fast and professional he was very knowledgeable I would recommend him if you want your issues resolved the first time around.
25. maj 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Cost is too high!!!!
23. maj 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Hi Janine, thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way.
Puls believes in complete transparency. We always provide upfront, clear, standardized pricing. All our technicians are highly skilled and the labor price we charge is based on our technicians' expertise & the quality workmanship we deliver. We always provide customers repair quote after our diagnosis, and we move forward with the repair only upon customers' agreement to the price. We never pressure customers into a repair they do not wish to be completed at the price quoted. We respect our customers to make the decision to repair or replace the unit, our technicians do not make that decision for our customers.
Besvarelse fra Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Cancelled my appointment at the very…
Cancelled my appointment at the very last minute of the scheduled time frame….with no explanation. This is after sending me 6 emails and 3 text messages reminding me of my “appointment”
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Hi Brian, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation.
Usernames often aren't the same as the contact information we have, would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at support@puls.com for immediate assistance. Thank you!
William was the best
William was on time, courteous, knowledgeable, and helpful. He explained everything clearly and completely.
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
Very courteous and attention to detail
Very courteous and attention to detail. And most of all hard working.
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
I called a technician to fix my…
I called a technician to fix my refrigerator last Sunday, having found him through your recommendation. The technician came, took a look, identified the problem, and charged $525 for the service—yet nothing changed. The refrigerator still isn't working. I asked him to come back and see what was going on, but he refused. Consequently, I have contacted another technician, and I want my money back. If this does not happen, I will pursue other avenues.
17. maj 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Hi Fagner, thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way.
Your concern has been forwarded to the relevant Department for review and will be reaching out to you via email. Thank you!
VERY IRRESPONSIBLE WITH SCHEDULES
I booked an appointment for Monday from 2-4. The tech called to ask if I could move the appointment to 4-6 instead as he was still at the previous house. I agreed. Then he asked to move it to 6-8, I agreed. Then he asked if he could come to my house the next morning, Tuesday first thing, I agreed. The next day there was no tech or call or message as I tried getting a hold of someone to confirm he was on his way. On Tuesday morning customer service called advising they were moving my appointment to 8 p.m. instead, but they actually booked it for 11 a.m. Their site said the tech was on his way to my home around 10:30 a.m. I waited until 11:30 a.m. before I called another company and booked with them instead. PULS customer service called and said "we are not in control of our techs availabilities".... I'm like WHAT?! Your platform is literally what the customers and the techs use to schedule available bookings, it is absolutely something you are aware of and based off bookings, you are also responsible for the techs arrival times and/or customer experiences. A bit more accountability would have been great.
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Hi, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation.
User names often aren't the same as the contact information we have, would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at support@puls.com for immediate assistance. Thank you!
Besvarelse fra Puls
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
Shady, shady, shady
Scheduling was OK and prompt but a lot of text and email Mail to manage. I was given numerous service tech information and one of the ones sent came out about 30 min outside the window. Tech did not seem knowledgeable or just did not want to do the correct troubleshooting, sold me the most common replaceable part, barely did any investigation, told me to watch the issue and if in two weeks it hasn’t shown signs of being fixed to call back. The problem never stopped, but he text said it was OK so I waited the two weeks and tried to schedule back a return on their guarantee. I requested a different tech as the first one did not seem knowledgeable and just seemed like a scam after numerous back-and-forth and then scheduling the same tech over and over and over I called their customer service explained the situation and was told I would get a new tech, but it would take a little while to schedule only to get an email stating that it has to be the same tech that originally didn’t fix the problem. I told them I did not feel safe or secure with the original tech as he seemed shady and suspect, but apparently that that’s how they handle their customers, they don’t!
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Hi Jason, apologies for any inconvenience caused. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. Seems that Guarantee Department is currently in contact with you regarding the Guarantee Process.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.