I scheduled my transport months in advance. I filled out the paperwork. They took forever to answer questions and then insisted that I, a single person NOT a business, obtain an EIN. When I tried to e... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Puerto Rico Car Transport has been very professional, Hacienda is the one who makes everything more complicated then it should. I got the notification from PCT to get my documents on the 17th Wednesda... Se mere
The car arrived early and in perfect condiciones. They answer every question at any given time vía phone and email. Althought we never recieve a call before the Date change and that could've cause of... Se mere
Your staff was very helpful in informing me of the many requirements needed to ship my vehicle to the states. They informed me of the status of my truck shipment and drop off and pickup went smoothly... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Puerto Rico Car Transport is a leading provider of automobile shipping services to and from the port of San Juan, PR. We offer direct service to or from any location in the United States. At Puerto Rico Car Transport, our goal is to make vehicle shipping to and from Puerto Rico as easy and cost effective as possible.
Kontaktoplysninger
4,5
Fremragende
151 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
No hiccups car arrived early
10. juli 2025
Great Experience with Vehicle
Company did outstanding work keeping me informed of the requirements for transporting my vehicle from Puerto Rico to Jacksonville. Once my vehicle arrived, they informed me that it was ready for pickup one day earlier than expected.
5. juli 2025
Excellent customer service
Excellent customer service! Speedy and rapid delivery, would definitely recommend this company to someone else in the future!
30. juni 2025
Mi auto llegó rápido
Mi auto llegó rápido, aunque aún no lo tengo en mis manos, llegó bien
26. juni 2025
Worse experience ever…
To start my truck was picked up from Colorado by a company, come to find out this transport company puerto Rico Car transport did not have any knowledge of who picked up my truck. They asked us to purchase additional insurance from them which we did, TOTAL SCAM! When my truck arrived in Puerto Rico the truck has been driven on 4L an additional 31 miles. The inside of the truck was full of mud. There were fuses taken out and left on floor drivers side. The air conditioner button was broken. The truck would not turn on, an alarm kept going off. I was told to take the truck to 2 different mechanics for estimate at my cost. I took my truck in to Toyota where I was told they observed new electrical tape around the front axel both sides. Messed up the steering column and suspension by being driven on 4L. The truck was leaking from the front end. This truck had always been kept garaged and maintained regularly. The total cost for my damages are over $5000 and Puerto Rico transport claimed that I should file a claim with Crowley as they were not responsible for the damages. Crowley claims they only drove it on the ship and off to file the claim with the transport company. This has been going on since March 26,2025. The bogus insurance now turns out to be as they stated "not an insurance but a coverage", if your car gets any outer damages as far as scratches or so you could file a clsin to see if it's covered. Meaning as long as they deliver you vehicle with no scratches they could remove and damage all other mechanical components of your car and are not responsible for it. The staff is rude and have no knowledge of what they are doing. They give you the run around, waste your time and in the end wipe their hands clean of any responsability. Unless you are willing to take a chance at your vehicle being damage and are financially prepare to sue them for damages, DO NOT USE PUERTO RICO CAR TRANSPORT, worst experience with a company ever!
25. marts 2025
Uopfordret anmeldelse
Besvarelse fra Puerto Rico Car Transport
We’re very sorry to hear about your experience with the transportation of your 2009 Toyota, and truly understand how frustrating this situation has been for you. It’s always our goal to provide a smooth and professional transport process, and we regret that this was not your experience.
Your vehicle was transported from Colorado to Florida by UZ Auto Trans, and pictures were taken in Florida showing the vehicle in the same condition as when it was picked up in Colorado. The vehicle was then placed on a Crowley ship for the final leg to Puerto Rico. It is our understanding that you have already been in touch with Crowley.
We do want to clarify some important points regarding the transport and the agreement signed at the time of booking. The Terms of Agreement explain that we are not liable for mechanical issues as these areas are not inspected during pickup or delivery. One of the reasons there is no inspection of the internals of the vehicles is because the drivers are not trained mechanics. They are not able to determine how much life is left on mechanical functions such as an engine, transmission, or suspension. Also, even if they were trained mechanics, the amount of time and the expense incurred to test every function of a vehicle prior to transport would make it not feasible. These exclusions are standard across the industry and are especially important on older vehicles and vehicles with over 200,000 miles such as yours.
We genuinely apologize for the frustration, stress, and inconvenience this situation has caused. We truly value your business and regret that we were not able to meet your expectations in this case.
Best Way To Ship a Car to Puerto Rico
They were very attentive throughout the process. I had a lot of questions as it was my first time shipping a car. Puerto Rico Car Transport was cheaper and better communicating than any other company I tried to reach out to. We shipped 2 cars door to port and they were awesome to work with and were very flexible with my moving schedule.
30. maj 2025
Exceptional Customer Service
25. maj 2025
Great service!!
Great service!!. It was as simple as it can be. The hard part is just getting all the paperwork required by government which is outside of the control of transport company.
10. maj 2025
flawless experience from SJU to JAX!
9. maj 2025
It was no hassle and very clear
It was no hassle and very clear. The only issue, which is was not at your end, was with the import taxes. The website is not very user friendly. Thanks for the great job.
24. april 2025
Car arrived earlier than expected and…
Car arrived earlier than expected and in great condition. Service excellent and very easy to use!
5. april 2025
Exceeded and I had no problems
Exceeded and I had no problems. Cargo arrived on time and no other delays
6. marts 2025
My experience dealing with the company…
My experience dealing with the company was excellent and I appreciate this opportunity to thank Diane. For her prompt response and help every time that I ask questions clear response
, THANK DIANE
20. februar 2025
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