I scheduled my transport months in advance. I filled out the paperwork. They took forever to answer questions and then insisted that I, a single person NOT a business, obtain an EIN. When I tried to e... Se mere
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Se, hvad kunderne siger
Puerto Rico Car Transport has been very professional, Hacienda is the one who makes everything more complicated then it should. I got the notification from PCT to get my documents on the 17th Wednesda... Se mere
The car arrived early and in perfect condiciones. They answer every question at any given time vía phone and email. Althought we never recieve a call before the Date change and that could've cause of... Se mere
Your staff was very helpful in informing me of the many requirements needed to ship my vehicle to the states. They informed me of the status of my truck shipment and drop off and pickup went smoothly... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Puerto Rico Car Transport is a leading provider of automobile shipping services to and from the port of San Juan, PR. We offer direct service to or from any location in the United States. At Puerto Rico Car Transport, our goal is to make vehicle shipping to and from Puerto Rico as easy and cost effective as possible.
Kontaktoplysninger
4,5
Fremragende
151 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Friendly helpful staff
Your staff was very helpful in informing me of the many requirements needed to ship my vehicle to the states. They informed me of the status of my truck shipment and drop off and pickup went smoothly Your staff was extremely friendly ,helpful and informative This was my second shipment with Puerto Rico Car Transport and I would highly recommend your company .Your the best!!
17. november 2025
Best option to shipped your car or truck
8. november 2025
PR to Florida move
Everyone was friendly and the process on the day of drop off and pick up was very smooth.
25. september 2025
This has been the worst customer…
This has been the worst customer service I’ve ever experienced. I called back within 2 minutes after their operator reached out about my vehicle transport, and even though I had already submitted all paperwork, she refused to look up my profile by name. When I asked for a supervisor, I was told there wasn’t one. When I requested a refund, that was also denied.
I run 3 businesses and employ over 100 people — I know what good customer service looks like. This company does not provide it. Do not recommend.
11. september 2025
Uopfordret anmeldelse
Besvarelse fra Puerto Rico Car Transport
We’d like to clarify a few details regarding your order. You booked transport on 9/10 for pickup on 9/11, and our team spoke with you right after booking to review the required documents for transport. Your card on file has not been charged, which is why there was no refund to provide.
Our goal is always to make the process as clear and smooth as possible, and we regret if there was any misunderstanding during your call.
Great service by phone
Great service by phone. Reminders and shipping status. Car arrived perfect in less then 7 days. Would use again.
30. august 2025
Excellent service.
25. august 2025
Easy than I thought
PR Car Transport was a delight to work with. They picked up the car from my home in Maryland, transported it to Florida and shipped it to PR. They kept me informed throughout the journey. Picking the car up at the PR port was straightforward. I am grateful for the ease and flow of the process.
21. august 2025
Slow in scheduling pick-up and zero follow-up.
I have submitted all documentation and i'm still pending the car pick-up. It's been nearly 2 weeks since the original scheduled date. They have not reached out to me to let me know any progress. I need to move out of state soon and this lack of service is making me nervous.
17. august 2025
Uopfordret anmeldelse
Besvarelse fra Puerto Rico Car Transport
We appreciate your feedback and apologize for any inconvenience you've experienced. However, we are unable to find your booking based on the limited information provided. If you could please provide more details regarding your booking such as the name associated with the order or the booking number, we would be happy to investigate further. Your satisfaction is our priority, and we are committed to addressing and resolving any issues you may have encountered.
Great service and communication
The car arrived early and in perfect condiciones. They answer every question at any given time vía phone and email.
Althought we never recieve a call before the Date change and that could've cause of us not being able to pick it up. However recieve a communication hours before pick up. Other than that very good communication and service.
8. august 2025
Very disappointed
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vehicle40
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email19
money14
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Deb Confer
Local Guide·64 reviews·8 photos
I left a good review for this company a few years ago but unfortunately have had the total opposite experience this time.
1st they didn't answer questions and were not helpful in getting answers. … More
Cindy Rodriguez
1 review
2 weeks ago
New
My experience with Puerto Rico Car Transport was excellent!!! The process was exactly how it was estimated my car got picked up from my home, left the port and arrived in Puerto Rico right on schedule with no issues or damages to my car. I have referred them to friends and families and will definitely use them again.
nicolas mitchell
11 reviews·4 photos
6 days ago
New
Absolutely the worst experience! Save your time and money and go directly through CROWLEY. They lie changed dates even after sending confirmation emails saying my truck was on a vessel and headed to Puerto Rico delaying it over ten days and … More
Griselle Cruz Sanchez
2 reviews
a month ago
Honestly, after reading the bad reviews I got very nervous. But let me tell you that I have zero complaints about the company. If you follow all the instructions you shouldn’t have any issues. They picked up my car on the scheduled day and … More
Deb Confer
Local Guide·64 reviews·8 photos
just now
New
I left a good review for this company a few years ago but unfortunately have had the total opposite experience this time.
1st they didn't answer questions and were not helpful in getting answers.
2nd. They have an arrival date then changed it 4 times. Do they not realize that people have lives and can't be rearranging their schedules everyday.
3rd. The day the were suppose to deliver I was told between 1 and 3 and would receive an hours notice. When they didn't show I questioned and was told 5:30. They didn't inform me of the delay I had to reach out to them! I'm still waiting to see if it shows. I have canceled so many appointments and rearranged my schedule because of their incompetence.
1. august 2025
Uopfordret anmeldelse
Besvarelse fra Puerto Rico Car Transport
We’re pleased to hear that your vehicle has now been delivered, though we’re truly sorry to hear that your recent experience did not match the positive one you had with us in the past.
While we strive for timely and seamless service, all pickup and delivery dates are estimates, as noted in the terms of agreement. Carriers can unfortunately face unforeseen delays such as mechanical issues, traffic, or weather conditions. In your case, the originally assigned carrier experienced a breakdown and was forced to cancel. As soon as we were informed, our team worked urgently to secure a replacement carrier so your transport could move forward as quickly as possible.
In regard to the delivery window, we understand how frustrating it can be to adjust your schedule. Carriers typically provide a 2–3 hour notice prior to arrival, and because delays on the road are common, we do not recommend waiting around for the truck without that confirmation call.
We truly regret the inconvenience this caused and appreciate your past support. Your feedback helps us continue improving communication and transparency for every customer.
Remind customers that freight brokers…
Remind customers that freight brokers are at the port Found them very helpful in filling out government paperwork.
24. juli 2025
Been using them for almost 4 years no…
Been using them for almost 4 years no issue. Honest and always on time. If need to send from or to PR is the right choice.
22. juli 2025
Accurate that it’s the word to use .
18. juli 2025
Puerto Rico Car Transport - totally recommend!
Puerto Rico Car Transport made the whole process a breeze. Being a “first timer” shipping a car, I was really apprehensive about everything (and super stressed out); but, PRCT went above and beyond, to make me feel calm and confident - that they would take care of things.
They always answered questions without delay and they always had a great rapport with me all throughout. My vehicle arrived at the destination on time and in perfect condition. Job well done! I highly recommend Puerto Rico Car Transport for your shipping needs. Thank you all for all your help, assistance and support!
11. juli 2025
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