I scheduled my transport months in advance. I filled out the paperwork. They took forever to answer questions and then insisted that I, a single person NOT a business, obtain an EIN. When I tried to e... Se mere
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Se, hvad kunderne siger
Puerto Rico Car Transport has been very professional, Hacienda is the one who makes everything more complicated then it should. I got the notification from PCT to get my documents on the 17th Wednesda... Se mere
The car arrived early and in perfect condiciones. They answer every question at any given time vía phone and email. Althought we never recieve a call before the Date change and that could've cause of... Se mere
Your staff was very helpful in informing me of the many requirements needed to ship my vehicle to the states. They informed me of the status of my truck shipment and drop off and pickup went smoothly... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Puerto Rico Car Transport is a leading provider of automobile shipping services to and from the port of San Juan, PR. We offer direct service to or from any location in the United States. At Puerto Rico Car Transport, our goal is to make vehicle shipping to and from Puerto Rico as easy and cost effective as possible.
Kontaktoplysninger
4,5
Fremragende
151 anmeldelser
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I scheduled my transport months in…
I scheduled my transport months in advance. I filled out the paperwork. They took forever to answer questions and then insisted that I, a single person NOT a business, obtain an EIN. When I tried to explain that I am a private citizen trying to ship my car, they insisted I obtain an EIN from the IRS. I am not a business. My SSN is my identification. It was a complete waste of time and they could have told me they were a shady business months ago!
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Puerto Rico Car Transport
We’re sorry for the frustration this caused. Unfortunately, federal regulations banned the use of Social Security Numbers in the Automated Export System due to privacy laws. To file the required Electronic Export Information for an export or a shipment to a U.S. territory like Puerto Rico, the system must have an Employer Identification Number (EIN). Because the IRS portal does not have a specific button labeled "Individual shipping a personal car," the U.S. government specifically instructs individuals to select Sole Proprietor and check "Started a new business" as a technical placeholder. Our representative did explain the EIN requirement to you and provided instructions on how to apply for one. We also want to stress that this is not a requirement created by Puerto Rico Car Transport. Our website also clearly states that an individual EIN is required for government filing purposes. We understand this may have been frustrating, but this is a requirement related to the government filing process and is not something our company has imposed on customers.
My experience with Puerto Rico Car…
My experience with Puerto Rico Car Transport was extremely disappointing. I had problems throughout the entire process, from communication and customer support to delays, additional charges, and issues with the vehicle. I repeatedly tried to get answers and assistance, but getting meaningful support was a constant struggle.
What was promised to me did not match what actually happened. The shipment was delayed, the vehicle arrived with problems, and I was faced with additional costs that I did not expect. I also requested a refund, but the situation was not resolved satisfactorily.
The biggest problem for me was the lack of accountability and communication when things went wrong. Paying for a transportation service is one thing; being left to chase the company for answers when there are serious problems is another.
Based on my experience, I would be very cautious about using this company. I strongly recommend getting every promise, charge, delivery expectation, damage responsibility, and refund condition in writing before paying anything. My experience was far from the reliable service I expected.
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra Puerto Rico Car Transport
Your name does not match any booking in our system. Please verify you are contacting the correct company and provide your booking number so we can verify you are indeed a customer. If you are able to do so, we would be happy to investigate further.
Fast and professional service
Fast and professional service.
Anthony, the delivery driver was very helpful and kind too.
26. august 2026
Besvarelse fra Puerto Rico Car Transport
We’re so glad to hear you had a positive experience! It’s great to know the service was fast, professional, and that everything went smoothly from start to finish. We appreciate you taking the time to share your feedback and choosing us for your vehicle transport needs!
Very easy booking
Very easy booking, thank you for your service I received my car the same condition I left it
20. august 2026
Besvarelse fra Puerto Rico Car Transport
We appreciate you taking the time to share your experience! It’s great to hear that the booking process was easy and that everything went well with your shipment. Thank you for choosing us, and we hope to assist you again in the future!
Excellent service!
27. juli 2026
Besvarelse fra Puerto Rico Car Transport
We’re glad to hear you had an excellent experience! We appreciate you taking the time to share your feedback and thank you for choosing us.
The service was great and the car…
The service was great and the car arrived two days earlier.
12. august 2026
Besvarelse fra Puerto Rico Car Transport
We’re glad everything went well and that your vehicle arrived two days earlier than expected. We appreciate you choosing us and sharing your positive experience!
Excellent service ...
6. august 2026
Besvarelse fra Puerto Rico Car Transport
We’re glad you had such a positive experience! We appreciate your support and are happy we could make the process a great one.
Good service. Nice people. Good employees
I will give you good standing with my friends
5. august 2026
Besvarelse fra Puerto Rico Car Transport
We truly appreciate your support and kind recommendation! It means a lot to know you had a positive experience, and we’re grateful you’d share us with your friends. We hope to have the opportunity to assist you again in the future!
Very smooth experience
Very smooth experience. Diana was great and detail oriented! Would recommend to anyone.
30. juli 2026
Besvarelse fra Puerto Rico Car Transport
We're glad to hear you had a positive experience with our team. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your feedback. Thank you for choosing us to assist with your vehicle transport.
Besvarelse fra Puerto Rico Car Transport
We're delighted to hear you had such a positive experience. It's wonderful to know the service was friendly, courteous, knowledgeable, and efficient. We appreciate you choosing us to coordinate your vehicle transport and thank you for taking the time to share your feedback.
Great service and they worked around a…
Great service and they worked around a delay at the port to keep us updated with the most current information.
15. juli 2026
Wonderful people and made a stressful…
Wonderful people and made a stressful experience manageable and easy
30. juni 2026
Besvarelse fra Puerto Rico Car Transport
Thank you for taking the time to share your experience! We're delighted to hear that your transport was easy and stress-free and that our team provided the level of service you were looking for. We truly appreciate your kind words and your feedback, and we look forward to coordinating your next vehicle shipment whenever you need us.
I have a pickup schedule
I have a pickup schedule, they canceled the same day. I been trying to reach someone on the company , with no answer. NO phone call, no email, nothing. And they charge my credit card.
24. juni 2026
Uopfordret anmeldelse
Besvarelse fra Puerto Rico Car Transport
We sincerely apologize for the frustration and disappointment you experienced. We understand how upsetting it is when a scheduled pickup does not go as planned.
Our records show that a carrier was successfully confirmed for your shipment on June 24, at which time the payment method on file was charged in accordance with the Terms of Agreement. Unfortunately, on June 25, the carrier notified us that they had to cancel the assignment due to unforeseen circumstances beyond our control.
Once we were informed of the cancellation, our team immediately began working to secure a replacement carrier as quickly as possible. However, before a new carrier could be assigned, you elected to cancel your order. Once we received your cancellation request, we promptly processed a full refund to your original method of payment.
We regret that we were unable to complete your shipment and apologize for the inconvenience this situation caused.
Very fast and excellent service also..i recommended …
Very fast and excellent servicealso recommended
25. juni 2026
Besvarelse fra Puerto Rico Car Transport
Thank you for your kind feedback! We're happy to hear you had such a quick and positive experience. It's great to know the carrier provided excellent service and that everything came together efficiently. We truly appreciate your recommendation and look forward to helping with any future vehicle shipments.
En PR el proceso es engorroso y un poco…
En PR el proceso es engorroso y un poco hostil pero no fue imposible. La última persona en PR creo que se llama don Carmelo, UNA BENDICIÓN! Acá en Jacksonville súper sencillo, accesible y amable.
19. juni 2026
Besvarelse fra Puerto Rico Car Transport
Thank you for your 5-star review. We appreciate you sharing your experience and are glad the process came together successfully. Thank you for choosing our services and for taking the time to leave your feedback.
Gracias por su reseña de 5 estrellas. Agradecemos que comparta su experiencia y nos alegra que el proceso haya resultado exitoso. Gracias por elegir nuestros servicios y por tomarse el tiempo de dejarnos sus comentarios.
Besvarelse fra Puerto Rico Car Transport
Thank you for your review. We're glad to hear you had a positive experience and that everything was completed quickly. We appreciate your feedback and thank you for choosing us for your transport needs.
Gracias por su comentario. Nos alegra saber que tuvo una experiencia positiva y que todo se realizó rápidamente. Agradecemos su confianza y gracias por elegirnos para sus necesidades de transporte.
Very accommodating
Very accommodating, they help you through the whole process and the price was reasonable.
8. juni 2026
Besvarelse fra Puerto Rico Car Transport
Thank you for taking the time to share your feedback. We’re glad to hear the team was able to guide you clearly through each step of the process and that the pricing felt reasonable for your transport. We appreciate your support and are happy we could assist with your shipment experience.
Excellent customer service
Excellent customer service, constant communication and professional support. We’re happy that you all helped us twice with our car transportation. We are forever thankful.
7. juni 2026
Besvarelse fra Puerto Rico Car Transport
Thank you for your kind words and for trusting us once again to assist with your vehicle transport. We're delighted to hear that you were happy with the customer service, communication, and support provided throughout the process. It means a great deal to know we've earned your trust, and we truly appreciate you taking the time to share your experience. Thank you for choosing us again, and we look forward to helping you in the future.
The service was excellent staring from…
The service was excellent staring from the pick up of the car at home to the drop off of the vehicle in Puerto Rico . I am very unsatisfied with the female that answered the telephone at your offices to me she was very unprofessional and have a very bad attitude . I believe she needs more training to learn how to treat costumer better. Nevertheless transportation was excellent good timing Driver very respectful and very knowledgeable of his duties.
5. juni 2026
Besvarelse fra Puerto Rico Car Transport
Thank you for taking the time to share your experience.
We’re very glad to hear that your vehicle pickup at home and the delivery in Puerto Rico went smoothly, and that the carrier provided respectful, knowledgeable, and timely service.
At the same time, we sincerely apologize for the interaction you had with one of our office representatives. The behavior you described is not the standard we expect from our team, and we understand how frustrating and disappointing that must have been. We take your feedback seriously and will address this internally to ensure better professionalism and customer service going forward.
We truly appreciate your honest feedback, as it helps us improve.
Exelente servicio 5 estrellas…
Exelente servicio 5 estrellas recogieron mis vehículos en Ennis Texas el día 22 de abril y ya hoy di la 4 de mayo buscamos los carros al puerto.Los recomiendo muchísimo
4. juni 2026
Besvarelse fra Puerto Rico Car Transport
Thank you for your review and recommendation. We're glad to hear you had a positive experience transporting your vehicles from Texas. We truly appreciate the opportunity to assist with your shipment and are grateful that you chose to share your feedback.
Gracias por su reseña y recomendación. Nos alegra saber que tuvo una experiencia positiva transportando sus vehículos desde Texas. Agradecemos la oportunidad de haberle ayudado con su envío y que se haya tomado el tiempo de compartir sus comentarios.
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