Having an all natural bamboo toothbrush that isn’t breaking down and shedding microplastics in my mouth each time I brush is pretty excellent. The boar hair bristles are great at cleaning my teeth and... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My most recent order took 3 weeks to be delivered. Also, despite notifying the company about their packaging missing the legally required country of origin labeling (in this case, China) 9 months ago,... Se mere
The way they treat their customers is fantastic and they are so quick to respond, even though I was prepared for the standard 24-72 a real person got back with me within an hour. Shocking. It is ref... Se mere
i’ve been on the lookout for a natural toothbrush so i bought the boar bristle one and this is honestly really good my very first impression was that it had very hard bristles but when it got wet... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Your one-stop shop to live toxin-free! Everything you need to make your daily routine toxin non-toxic including plastic-free toothbrushes, fluoride-free toothpaste, filtered showerheads & more! We also offer a customer satisfaction guarantee, phone calling support 7 days a week 9 AM - 5 PM EST and 24/7 email customer support! If you ever have an issue with your order, not to worry - simply reach out to us and we will make it right, fast!
Kontaktoplysninger
4,4
Fremragende
78 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I absolutely love primals
I absolutely love primals! Their products have been so helpful for me trying to live a healthier lifestyle and reduce the chemicals and toxins I consume. Their customer support is super friendly and always replies quickly, which is so rare these days.
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra PRIMALS
Thanks Savannah, this is lovely to read.
Cutting down on the everyday chemicals is a slow process, so it's good to know the PRIMALS products have made that easier. And we do try hard on the support side, so hearing that stood out to you means a lot.
Thanks for being with us
I ordered the single shower head from…
I ordered the single shower head from PRIMALS and was not disappointed! In the process of ordering, the promotion prompted for two free gifts with the shower head purchase. I went to claim the free gifts but due to a computer glitch, I didn’t get my free gifts. I emailed Lauryn (the founder) and was in contact with her in very short order. She emailed me back within an hour and made the order right away! I’m a very pleased customer and would do business with people like this and day! As should you !!
Thanks Lauryn!
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra PRIMALS
Lovely to read, thank you! Lauryn will see this one
Excellent Customer Service
I found an issue with my order after placement. I contacted Mel (thanks again) and he was able to quickly correct things without hassle. Great service!
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra PRIMALS
Mel's getting a copy of this one. Thanks so much!!
Great product and customer support!
Great product and customer support!
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra PRIMALS
Appreciate this, thank you Stella!
Lauryn was amazing!!! Great products and customer service!!!
Lauryn was amazing, made a mistake on my order and she responded in minutes. Resolved right away, can’t wait to use their products. Highly recommend!
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra PRIMALS
Passing this straight to Lauryn, she'll be thrilled. Thanks Daniel
Briefs
I ordered the briefs and they're extremely nice, they're comfortable and breathable.
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra PRIMALS
Comfortable, breathable, and organic!! Exactly what we were going for. Thanks Andres :)
Great Experience
Have bought several items from their online shop and amazon and items always arrived on time. The boxers specifically are my favorite.
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra PRIMALS
Good to know the PRIMALS Boxers are winning, thanks Aneesh!
High quality products
Love the horse hair toothbrush! Great for my sensitive teeth while still getting a nice clean feeling. The shipping is fast and reliable. My boyfriend loves the 100% cotton boxers, very breathable and lightweight.
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra PRIMALS
Thanks Naomi, and glad your boyfriend's a fan of the boxers too!!
Fast Shipping, Great Product
I’ve ordered from them on their website and on Tiktok Shop. On both instances, their products would always be shipped and arrive at my doorsteps within a week. Their Horsehair toothbrushes are perfect due to the softer feel they provide while also not using any plastic components.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra PRIMALS
Thanks Ethan, glad the horsehair ones are a hit!
very unprofessional
placed an order for tooth brushes and boxers 6 weeks ago.
sent an email asking where my order was, Lauryn replied (July 3rd) the boxers are on pre-order, they haven't sent the order yet but was no communication.
I asked her to send the tooth brushes now and the boxers later.(was confirmed)
yesterday (July 11th) asked Lauryn again where the order for the tooth brushes was, her reply was that the tooth brushes went out of stock but again was no communication at all.
I have cancelled the orders
Unfortunately didn't get the chance to experience the products this is just a service review
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra PRIMALS
Hey Daniel,
Thank you for taking the time to share this, and we're sorry for the experience you had.
We've recently run into unexpected stock shortages that we hadn't anticipated, and that's what caused the delay on your order. That said, you shouldn't have had to chase us for an update — we should have reached out to you first. That part is on us.
We can confirm your orders have been cancelled and no further charges will be going out to you.
We'd still like to make this right whenever you're ready. Please reach out to us at lauryn@primals.shop and we'll take care of you directly.
Excellent Quality, Outstanding Customer Service, and a Healthier Home
I’ve had a fantastic experience with PRIMALS. Their products are high quality, customer service is responsive and helpful, and I love their focus on supporting a cleaner, more toxin-conscious home. The products have become part of my daily routine, and I highly recommend them to anyone looking for simple, healthier home upgrades.
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra PRIMALS
Appreciate this Mark, really glad you're loving them :D
Ordered a month ago and nothing sent…no reply to emails
Ordered a month ago and nothing sent yet. They promise next day delivery. Also I have emailed serval times and no reply at all.
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra PRIMALS
Hey Billie,
Thank you for taking the time to share this, and we're sorry for the wait.
Our standard shipping timelines apply to in-stock items. Some products are listed as pre-order, and those ship once stock arrives we appreciate that isn't always obvious at a glance, and it's something we're working on making clearer.
On the emails, we do respond to every message that comes in, so if a reply hasn't reached you, it may have landed in spam. That's not the experience we want anyone to have.
To confirm, this order has been fully closed out on our end and no further charges will be going out to you. If anything else comes up, we're always reachable at lauryn@primals.shop.
Signed me up to subscription with out permission
Tooth brushed took two weeks to come. They are also very poor quality. One month later they took money out of my account without my permission and sent me another order. I never signed up to a subscription. The company is a scam
20. juni 2026
Uopfordret anmeldelse
Besvarelse fra PRIMALS
Hey Felix,
Thank you for taking the time to share this, and we're sorry to hear about your experience.
Both subscription and one-time purchase options are available on our product pages, and whichever option is chosen is shown on the invoice and in the order confirmation email.
We offer subscriptions because most of our customers prefer a refill every 4 to 6 months at a discounted price, along with free gifts along the way, but it's never the only way to buy from us as we have a one-time purchase option.
Cancelling is straightforward and can be done anytime through the customer portal, or by reaching out to us directly and we take care of it right away.
Our customer service inbox is available 24/7 and we respond to every message that comes through. Please email us at lauryn@primals.shop and we'll confirm this is fully cancelled and get it resolved for you.
No answer
Very difficult to try and get answers out of this company not surprised giving the scores from everybody else do you suffer favour guys and go with someone different they haven't answered my experience the shop app is absolutely disgraceful they don't help either go with someone else that's plenty of companies that do the same thing... AVOID...😳😳
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra PRIMALS
Hey Adam,
Thank you for taking the time to share this, and we're sorry your message went unanswered.
Our customer service inbox is available 24/7 and is the fastest way to reach us, we respond to every message that comes through, so if you've reached out through another channel it's worth sending it our way directly.
Please email us at lauryn@primals.shop and we'll get you an answer and sort out whatever you need.
package doesn’t arrive, customer service doesn’t answer
Ordered a couple of toothbrushes, then got carried away in a couple of “deals”, ended up ordering a package of €80, which when I look back at it wasn’t such a good deal at all. But the worst thing is, it was over a month ago and the package still hasn’t arrived. Sent 3 e-mails allready but they don’t answer. Wrote a negative review but they hide it, which gives me the impression they write their (all 5 star) reviews themselves.
Bastards!
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra PRIMALS
Hey Jan,
Thank you for taking the time to share this, and we're sorry your order still hasn't arrived. A month is far too long to be waiting, and we want to get this resolved for you.
Once we're able to check the order, we can give you a clear answer on what happened. International shipments can occasionally be held in customs, which delays delivery beyond the usual timeline, and that's something we'd be able to confirm quickly.
Our customer service inbox is the fastest way to reach us and we respond to every message that comes through, so if replies haven't reached you it's worth checking your spam folder.
Please email us at lauryn@primals.shop with the email address used at checkout and we'll track this down and make it right.
ZERO customer service
They put the wrong amount on the customs bill so that bill was HUGE!! And even having to pay vat / customs is terrible. And customer service never answers so cannot cancel your subscription!
Primals has now answered this message but I don’t agree. Vat and customs is set by the individual country, but primals put the full amount on the customs declaration, and not what I actually paid, which was a discounted bundle. They made a huge mistake!! Ave they NEVER answer their customer service on email, which they state that they do. So they are lying!
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra PRIMALS
Hey there,
Thank you for taking the time to share this, and we're sorry for the trouble.
Customs and VAT charges are set and collected by the destination country, not by us, and we declare orders at the value paid at checkout.
On cancellations, these can be done anytime through the customer portal, or by reaching out to us directly and we take care of it right away.
Our customer service inbox is the fastest way to reach us and we respond to every message that comes through. Please email us at lauryn@primals.shop and we'll get your subscription sorted and confirm it's fully cancelled.
Primal NOT post low star reviews
Primals does not post low reviews. I gave 1 star review and it never posted. Reason: Toothbrush is sooo hard and worsens / can cause tooth sensitivity. I use it as a tongue scraper only. I contacted company but no response. Beware of companies that can't take honest, negative reviews to distort consumer perception!
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra PRIMALS
Hey there,
Thank you for taking the time to share this, and we're sorry to hear the brush wasn't right for you.
Firmer natural bristles can cause sensitivity for some people, and anyone experiencing that should stop use and speak with their dentist. It's not the right fit for everyone, and that's okay.
Our customer service inbox is the fastest way to reach us and we respond to every message that comes through. Please email us at lauryn@primals.shop and we'll take care of this for you.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.