First class for the ordering. Sadly FedEx the carrier failed to deliver the item as promised on Friday. We were in the house all day,but despite FedEx claiming to have called, we informed them that th... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Used this company on several occasions and If the items you require are in stock they are dispatched very quickly. It’s worth taking time at the point of ordering to check current stock as if one part... Se mere
Virksomheden har svaret
After asking the company by email for which part I needed I received a email back stating which parts and numbers I need and once ordered they were sent out within 24 hours
Virksomheden har svaret
Took nearly 7 weeks to get some replacement wheel bolts for my Bailey caravan. I wouldn’t have thought this was a particularly specialised item to obtain and would have thought you would keep them in... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Founded in 2016 to deliver exceptional service and delivery of parts and accessories for caravans and motorhomes, PRIMA Leisure provides a comprehensive aftercare service for Bailey customers and retailer network.
Kontaktoplysninger
Bristol, Storbritannien
- 0344 326 4000
- info@primaleisure.com
- primaleisure.com
4,3
Fremragende
8 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Exactly as described and ordered..as I…
Exactly as described and ordered..as I would expect from Prima. Was also cheaper than on Amz for same Truma product.
10. juli 2026
Besvarelse fra PRIMA Leisure
Hi Louise,
We're so glad to hear that the product met your expectations and that you found our pricing competitive. We appreciate your kind words and positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Item was damaged on delivery
Item was damaged on delivery, but a replacement was sent ASAP.
22. juli 2026
Besvarelse fra PRIMA Leisure
Hi Marieanne,
We appreciate you letting us know about the damaged delivery. We are glad we could send a replacement promptly. But we still apologise for the delay this caused in receiving your order.
Kindest regards
PRIMA Leisure Customer Service Team
Besvarelse fra PRIMA Leisure
Hi Jack,
We're so glad to hear that our team provided pleasant and efficient service over the phone. We appreciate your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Always top quality parts from prima for…
Always top quality parts from prima for our Bailey ranger! We wouldn’t go anywhere else :)
17. juli 2026
Besvarelse fra PRIMA Leisure
Hi Jacob,
We are so happy to hear that you consistently receive top-quality parts for your Bailey Ranger from us. Thank you for your continued loyalty.
Kindest regards
PRIMA Leisure Customer Service Team
Besvarelse fra PRIMA Leisure
Hi Derek,
Thank you for your feedback! We're pleased to hear your replacement carpets were delivered quickly. We appreciate your patience and your support.
Kindest regards
PRIMA Leisure Customer Service Team
Besvarelse fra PRIMA Leisure
Thank you for letting us know of your recent order,
We're so pleased to hear that you're happy with your purchase and that your product arrived promptly.
Thank you for your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Besvarelse fra PRIMA Leisure
Hi,
Thank you for your kind feedback! We're glad everything was good. We appreciate your support.
Kindest regards
PRIMA Leisure Customer Service Team
Spoke to Antony regarding the correct…
Spoke to Antony regarding the correct items for my caravan
Gave me the part numbers
Great service
17. juli 2026
Besvarelse fra PRIMA Leisure
Thank you for letting us know of your recent order,
We're so glad to hear that our team provided you with excellent service and helped you find the correct items for your caravan.
We appreciate your kind words, and this will be passed on to Anthony.
Kindest regards
PRIMA Leisure Customer Service Team
Besvarelse fra PRIMA Leisure
Hi,
Thank you for letting us know about your recent order. We appreciate your positive feedback regarding the packaging and fast delivery!
Kindest regards
PRIMA Leisure Customer Service Team
Product arrived as expected.
7. juli 2026
Besvarelse fra PRIMA Leisure
Thank you for letting us know of your recent order,
We're glad the product arrived as you anticipated. We appreciate your feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Besvarelse fra PRIMA Leisure
Hi Stephen ,
We are happy to hear that our team was helpful and friendly during your interaction with us. We truly appreciate your kind words.
Kindest regards
PRIMA Leisure Customer Service Team
First class for the ordering
First class for the ordering. Sadly FedEx the carrier failed to deliver the item as promised on Friday. We were in the house all day,but despite FedEx claiming to have called, we informed them that they did NOT call.we have left e mails and texts with FedEx,but we have absolutely no idea where this item is or when we will receive it,This is very disappointing as Fiamma have been brilliant in dealing with me,
23. juli 2026
Besvarelse fra PRIMA Leisure
Hi,
We truly appreciate your kind words about our ordering process and are very sorry to learn about the difficulties you're experiencing with the delivery carrier. We understand how frustrating it is when a delivery doesn't go as planned, especially when you've been waiting in all day. We are actively looking into this matter to ascertain the whereabouts of your item and to ensure it reaches you as soon as possible.
Kindest regards
PRIMA Leisure Customer Service Team
Great profucty
15. juli 2026
Besvarelse fra PRIMA Leisure
Hi Sue,
We're delighted to hear you had a good experience. Thank you for your feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Quick and efficient and fairly priced
16. juli 2026
Besvarelse fra PRIMA Leisure
Hi Vincent,
Thank you for your wonderful feedback! We are so pleased to hear that you found our service to be quick, efficient, and fairly priced. We truly appreciate you sharing your positive experience with us.
Kindest regards
PRIMA Leisure Customer Service Team
Besvarelse fra PRIMA Leisure
Hi Ian,
We are sorry to hear about the extended delivery time you experienced. We are actively working to improve our delivery efficiency.
Kindest regards
PRIMA Leisure Customer Service Team
Besvarelse fra PRIMA Leisure
Thank you for your feedback! We are so pleased to hear that your ordering process was easy and your delivery was speedy. We appreciate you taking the time to review us.
Kindest regards
PRIMA Leisure Customer Service Team
Again great product sadly we had the…
Again great product sadly we had the wrong item delivered but this was dealt with quickly and politely and original order item dispatched
can never fault this company
22. juli 2026
Besvarelse fra PRIMA Leisure
Hi Cathy,
We are so pleased to hear you are happy with the product and that our team was able to quickly resolve the delivery issue for you. We appreciate your kind words and continued support.
Kindest regards
PRIMA Leisure Customer Service Team
First class service.
First class service.
Had an issue with the order, which was resolve very quickly.
100% recommend PRIMA leisure for all your Bailey sp
22. juli 2026
Besvarelse fra PRIMA Leisure
Hi Eamonn,
We are so pleased to hear you received first-class service and that we were able to resolve your issue quickly. Thank you for your recommendation!
Kindest regards
PRIMA Leisure Customer Service Team
Very Expensive Delivery!
Excellent service and most things you need for your caravan, but the delivery charges are expensive. Needed a part that was only £2.49 but delivery was £5.99!
21. juli 2026
Besvarelse fra PRIMA Leisure
Hi Nicola,
We appreciate your feedback and understand your concern regarding delivery charges. We are always reviewing our shipping costs to offer the best value for our customers.
Kindest regards
PRIMA Leisure Customer Service Team
Caravan parts …
Very good service haven't fitted product yet but I am sure I will be ok
22. juli 2026
Besvarelse fra PRIMA Leisure
We are so pleased to hear you had a good experience with our service. Thank you for your feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Dette er Trustpilot
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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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