Pool Deals Anmeldelser 

My rating is ZERO, still waiting after two MONTHS for our pool cover. It is now October and temps are in the 30s. This place sucks bigtime, took our money and didn’t ship product. You will NEVER get customer service on the phone. I will be filing a complaint with our states attorney general for fraud

Horrible company. Ordered a pillow with attachment kit. Took three weeks to get to me and then it was incomplete and had a hole and burn mark. When I chatted with them they told me there would be a restocking fee for a defective incomplete order. They said I could return it at my expense for replacement. Well today my return came back they refused it. I will contact my credit card company. I repeat Pool Deals is AWFUL!

This number should of been in the negative! I have never worked with a terrible company before . I ordered a pool cover on Aug9 and a expansion pillow . I got the pillow but still waiting on the cover . It’s one excuse after the next why it isn’t here. Forgot to mention it’s Sept 27th now. I should of known better than to go and try to do business with these clowns . They sent an note back that they will cancel the order when I had never requested for it to be canceled . They claim they are only open Monday Wednesday and Friday from 9am to 2pm for off season hours . You try to call them and nobody answers . It’s some damn recording . This place had to be a BIG BIG SCAM . If I don’t get my product by oct 3 . I will be getting ahold of my bank and lawyer to get my money back .

I wish I could leave 0 stars. I ordered a winter cover August 12 and after 5 phone call, hours of waiting on hold and 4 different delivery dates, I have cancelled my order. They took my money instantly but have given me every excuse as to why my order cannot ship. Their response to me asking why they have given all these excuses, well cancel your order. That is exactly what I did. I hope they credit me as quick as they took my money but probably not.

Wish I had read the reviews before I ordered!!!!! Ordered a closing kit what I got was a joke!!!!! After waiting for 3 weeks to get it. Even canceled the order but of course they couldn't guarantee that would happen. Their idea of a closing kit is a bag of shock and a little bottle of winter solution. Wouldn't winterize a kiddie pool!!!! What a scam!!! Never see my business again!!! What a rip off!!! Like the other stated if I could of gave a zero I would have.

If I could give a -10 I would. This company is awful to say the least. What a joke. I ordered a cover on the 14th of August, and I have not received it yet. When I go to the website, it says I do not even have an order pending. SO, I call customer service and I all get is lip service. I was told it would be shipped last week ( 08-10-20). So still waiting, called again today, and wow it won't ship until next Monday. The 21st. Really. This last guy I talked to was a real jerk. I will NEVER order from you people again. This was paid for back on the 14th of August. Usually payment is not taken until the product is shipped. I am beginning to wonder if I will ever get this cover. So if I want to cancel this order, you will charge me a restocking fee? It wasn't even there so how can you do this? And this way of contacting you.....doesn't work. I sent two messages a week ago, and low and behold no one has responded to me yet. I would like a Manager to call me ASAP. We will see how long it takes for me to receive a phone call. I do not think you care about customers at all. You take the money, and you could care less about customer service!
Do not ever order from this company.

We purchased a winter pool cover from pooldeals.com it came with two warranties. One said 10 yrs the other 15 yrs. After less than two years the lid is falling apart. We called Pooldeals to get some help to replace it on the warranty. Nothing but a run around and no calls returned. Called the warranty company Midwest canvas same thing. We are now stuck with a cover that will no longer serve its purpose. DO NOT BUY FROM POOLDEALS.COM!

DO NOT BUT FROM THEM!!!!! THEY NEVER SHIP YOU THE PRODUCTS!!!
I called 2 times was told another week, then told several weeks before it will even ship out.

Do not buy from this company! I ordered a new liner for my pool in May of 2020. They instantly took the money from my account. For three months I’ve contacted them about my order only to be told it shipped. I tried to track the FedEx shipment information provided and it had never shipped. The only thing they had done was printed the label. Then I contact them for the seventh time since placing my order to be told my product was now out of stock. I asked to cancel my order And receive a refund. I was then told we will try but CAN NOT guarantee we will be able to. Seriously worst company with the worst customer service I have ever dealt with!
Now 4 months into this nightmare buying experience I still do not have a pool liner or a refund. Totally disgusted with this company!!

If I could give this company a zero I would. It is the worst business I've dealt with online. their customer service was very rude to me. They didn't ship my product when stated. When I tried to cancel the order, I was told I couldn't because they'd just shipped it. Now summer is over and I have a product I cannot use.

waited 2 months for a solar cover that had an irregular cut about 8 inches too narrow for about 14 feet on one side .sent them pics of it before i installed . they refused to credit or replace the cover.. very dishonest & unprofessional company . worst customer service i have ever had ! i should have read all the negative reviews . BUYER BEWARE !

This has got to be the absolute worst experience I have ever had with any company ever. I ordered a pool, filter, and everything else I needed to set up a pool for the first time. Everything I ordered showed to be in stock and would ship within a week. 3 months later and many angry messages back and forth, I have received all of the things I ordered except the pool and filter. They kept telling me that it was delayed a few weeks. After those few weeks, it happened to be delayed another few weeks. While all this was happening, they were shipping the extra stuff I had ordered. Liner, cleaning supplies, wall foam, etc. About $1000 worth of supplies. Now that they've sent me everything else, and will not let me return them, they canceled my pool and filter without me asking. So now I've got a ton of stuff for a pool I don't have.
Do not do business with these people. I wish i had done my due diligence before I did. Absolutely makes me sick that companies like this exist in the US.
I have filed a complaint with the BBB.

Terrible company - can't even give a quote after 6 weeks of sending details!

Should have read the reviews ahead of time before purchasing. I paid expedite shipping and didn't receive a confirmation email. When I tried to check status on their site, it just says processing in warehouse. When I called to cancel (took forever to get through) she said she'd cancel with a 10% cancellation fee. Based on these reviews, I'm betting that's how they make their money. . . on fees. . .because no one is please with their products or services.. DO NOT BUY FROM THIS COMPANY . .SAVE YOURSELF THE HEADACHE, PAY A LITTLE EXTRA AND GO TO A REPUTABLE PLACE!!!!!

I’m filing a complaint about your company! On July 19th we ordered The above pool liner and paid for expedited shipping and processing! Yesterday I called CUSTOMER SERVICE and spoke with Clark, who stated for some unknown reason it was still sitting in the warehouse he was going to contact them personally to get the pool liner shipped and my husband would have an email confirmation close of business yesterday! This did not happen I called again to DJ and spoke with Clarissa who again stated it was still sitting in the warehouse! I responded that this was not acceptable considering the fact that we had paid for expedited shipping and were told at the time we ordered that we would have the liner within 3 to 5 business days. Hope your customer service agents were not very friendly and didn’t seem like they caredThat we have been waiting to get our liner! At this time I told her to proceed to cancel our order and a full refund to my husbands account which had better be done within the next 24 Hours otherwise I will be filing a complaint with my states attorney general office as well as the Better Business Bureau! After reading some reviews online about your company it’s no wonder that we have gone through this experience, we will never ever shop your company again and I will be posting online reviews anywhere I can find to let people know how poor your company is!

The worst experience i have ever had with a company takes Forever for them to ship it and this Albert clown is very rude and no help at all never again will i order from them! Wish i would have read the reviews before i ordered don't make the same mistake i did shop somewhere else!

I paid to have my order rushed... after a couple weeks I reached out only to be told that it's 18 days rather than 21 days to be shipped from the warehouse, but if I'd like he can refund me the rush fee and restart my order all over from day one. Here I am a month out from order and there has been no update, no movement of my order whatsoever. The person I talked to was condescending, passive aggressive, and extremely rude. Save yourself a LOT of trouble and DO NOT ORDER from here!!!!

Here I am THIRTY BUSINESS DAYS from ordering (June 27th or 28th) and STILL NOTHING! I contacted him again a week ago and said I wanted a refund... he told me that I was rude and he was going to charge me to cancel it and that I owe him an apology or he wouldn’t do anything. Still no product. Still no refund of any kind!!!

This has got to be the WORST COMPANY EVER!! Customer service SUCKS!! Do Not Order from here. You will never get it. And have to email for weeks & hope to get a refund. Then u have to get BBB involved for that.

Really bad experience. I ordered a pool liner and they fabricated the liner wrong. Of course, I verified everything several times and finally understood that one section was cut wrong during manufacturing. I even made a video where I measured the liner itself and basically proved that they made a mistake. They simply ignored my video, pictures, calculations, etc and just told me that this would be my problem, no returns even when they massed it up. Worst customer experience ever.

DO NOT! I REPEAT DO NOT ORDER FROM THIS COMPANY. THEY SENT ME THE WRONG ITEM AND THEN TOLD ME ALL SALES ARE FINAL... Also didnt receive a receipt of purchase when I ask for one they told me to check my spam... no receipt no proof of my purchase which is not what I got. Now stuck with a pool liner that I have no use for. POOR CUSTOMER SERVICE ALSO.