Maryam Fahmy was incredibly helpful in addressing my concerns. She was exceptionally quick and efficient, and she stayed with me throughout the conversation until my request was fully resolved. She tr... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
First I was angry because in the last moment before payment some extra services were added to the bill without asking me. Also it took some time before the customer service responded to me, but once t... Se mere
Virksomheden har svaret
I had purchase a ticket as a gift and accidentally I put my name instead of the attendee. It was an expensive ticket and I started to panic, however, upon contacting the customer support on what app a... Se mere
Virksomheden har svaret
المكان كترتيب ممتاز والتصاميم جذابة للصغار والفعاليات معقولة لكن اتمنى ان تخصص تذاكر منفصلة بفئات لحفلات طارق العربي أو رشا رزق حيث أنني رغبت بالحضور ولكن فتح المسرح للعموم والانتظار مع أطفال في الز... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Platinumlist.net is an online event guide and innovative ticketing solutions provider that has been operating in the Gulf region for over a decade. We’ve grown to be the largest provider in the UAE, as well as servicing events in Saudi Arabia, Oman, Bahrain, Qatar and Kuwait. We provide ticketing solutions for Entertainment events, large and small, Business events, Sport events, Tourism attractions, Box Office solutions for venue ticketing, including stadiums, theatres, and cinema as well as Marketing solutions for events.
Kontaktoplysninger
Office 801, The Onyx Tower 2, Dubai, UAE, Dubai, Forenede Arabiske Emirater
- helpcenter@platinumlist.net
- platinumlist.net
4,3
Fremragende
625 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Habiba was very helpful in solving my…
Habiba was very helpful in solving my query.
27. maj 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for sharing your valuable feedback with us! We are delighted to offer our assistance in any way we can.
Platinumlist refunds policy
Platinumlist keeps 5% of refunded tickets
The Tarkan concert was cancelled because of current events but instead of refunding us in full, Platinumlist kept AED 160 which was 5% of the tickets price.
We got the refund, thanks
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Hello Patrice,
We are very sorry for the frustration you experienced regarding the 5% cancellation fee for the Tarkan concert, and we understand why you felt upset about the refund amount and the initial lack of clarity.
We would like to inform you that we have processed the remaining amount and refunded you in full as an exception, and this issue is now completely resolved. If you are happy with how we handled this, we would truly appreciate it if you could update your review to reflect your recent experience.
We always aim for complete customer satisfaction, and we appreciate your patience while we get this sorted out for you.
Regards,
Platinumlist
Besvarelse fra Platinumlist Tickets
Thanks for your feedback.
Refund
I reached out for an even coming up in August 2026, to find out that is is cancelled. Ms.Habiba assisted me and very helpful, she confirmed that I will have my refund processed and will be updated. Quick resolution and professionalism are your best keys.thank you Platinumlist
24. maj 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Very fast and easy
24. maj 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for your feedback, much appreciated.
Change of Booking Date
Mohamed was very helpful with regards to my request to change the booking date. Much appreciated.
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Easy Ticket Purchase
Easy registration. App was user friendly. Convenient in a sense that you dont have to carry physical tickets which can be easily damaged or lost.
23. maj 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you so much for sharing your valuable feedback with us! We truly appreciate it.
It was very smooth just like Butter…
It was very smooth just like Butter didn’t have to waste time to complete the process 🤝👍
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for your feedback, it is truly appreciated.
It glitched but thankfullt i didnt…
It glitched but thankfullt i didnt loose my seats
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for your feedback. We value you taking the time to share your experience with us, as your comments help us continue improving our service and customer experience moving forward.
Strongly recommended
Easy, clear explanation and quite a reasonable price
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for your feedback, it is truly appreciated.
Heartfelt Appreciation
It is mainly because of the kind support of and prompt coordination from Mr. Taher Ali and Mr. Mahmoud.
May they continue to keep up their level of Professionalism.
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can .
Booking process and customer service
Booking process and customer service
14. december 2025
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for sharing your valuable feedback with us! We are delighted to offer our assistance in any way we can.
Platinumlist keeps 5% of refunded tickets
The Tarkan concert was cancelled because of current events but instead of refunding us in full, Platinumlist kept AED 160 which was 5% of the tickets price.
This is outrageous. We would have understood a token fee of AED 10 or 20 but AED 160 is way higher than their actual costs, Do not buy tickets through Platinumlist.
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Platform: Trustpilot Review
Hello there,
We understand your frustration regarding the deduction from your refund for the cancelled Tarkan concert. We completely recognize that unexpected cancellations are disappointing, and any unexpected fees only add to that frustration.
We are currently reviewing the specifics of your transaction. To help us investigate this further and see how we can assist, we have sent an extra information request to your email.
Please check your email for these additional details and reply to us directly so we can look into your booking. Once we have had the opportunity to look into this and assist you, we kindly ask that you consider updating your review.
Regards.
Good service
9. maj 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for your feedback, much appreciated.
It was simple and effective.
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for your feedback, much appreciated.
Sito affidabile e customer service ottimo!
Sito affidabile grazie ad un ottimo customer service.
Abbiamo acquistato 2 biglietti per una festa al Five Lux di Dubai, ma purtroppo abbiamo dovuto vendere i biglietti perché il nostro volo è stato annullato. I biglietti sono stati venduti ma non era possibile riceve alcune rimborso perché non si è residenti a Dubai e non si ha un conto in quel paese, ma fortunatamente l'assistenza clienti, con un po' di pazienza, ha risolto il problema e ci ha rimborsati, per cui modifico la mia recensione perché il problema è stato risolto. Grazie al customer service! Order Number 32491442
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Hello Annalysa,
We (Comprendiamo) la tua frustrazione riguardo alle difficoltà riscontrate nel ricevere il pagamento dopo aver rivenduto i tuoi biglietti, specialmente considerando lo stress dovuto all'annullamento del tuo volo. We (Ci scusiamo) sinceramente per le informazioni contrastanti o la confusione causata dal nostro team di assistenza durante questo processo.
We (Abbiamo) verificato la tua transazione per il numero d'ordine 32491442 e siamo lieti di informarti che questo problema è ora risolto. We (Abbiamo) elaborato con successo e rimborsato l'importo direttamente sullo stesso metodo di pagamento utilizzato per la prenotazione, superando il requisito del conto locale. A seconda dei tempi di elaborazione della tua banca, i fondi dovrebbero apparire sul tuo conto a breve.
Dato che we (ti abbiamo) assistito con successo e risolto la questione, we (ti chiediamo) gentilmente di considerare di aggiornare la tua recensione per riflettere questa risoluzione.
Very disappointing experience related…
Very disappointing experience related to the refund for Hyperound KFest. The event was officially cancelled on 26 March 2026, and the email said it would take 21 days for the refund to be processed automatically via the original payment method. I received an email last 28 April 2026 that I have been refunded and to my surprise, they mention in their email that I have to wait another 7-14 days for the refund to be appear in my account. I asked my bank if this was even initiated at all and if it was just a matter of waiting for the money to be credited, but they confirmed that no such initiation was done. It is now 7 May 2026 and still no signs of a refund. While I do understand they said 7-14 days in their second email, it simply does not seem reasonable for me to wait any further. I have been contacting their customer service, but I do not find the responses very helpful in tracking the refund. I can compare with another ticketing website where I bought a ticket for the same event, and they completed the refund within 21 days, so I simply cannot wrap my head around why it is taking PlatinumList this much time if the refund is supposed to be processed “automatically”. I hope they take the necessary actions to ensure that refunds are completed within a more reasonable timeframe.
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Hello Ellaine L.,
We sincerely apologize for the continued frustration and the conflicting timelines you’ve experienced regarding your Hyperound KFest refund. We understand how disheartening it is to wait well beyond the initial 21-day promise, especially when other providers have already completed the process.
We have investigated your case and are pleased to confirm that your refund has been processed. To assist your bank in locating the funds, we have provided the Acquirer Reference Number (ARN) via email. Please check your email for these details, as this unique tracking number will allow your bank to trace the specific transaction.
Now that the refund has been successfully initiated and the tracking data provided, we kindly ask if you would consider updating your review to reflect the current status of your support experience.
Regards.
Had an issue with refund
Had an issue with refund, finally someone managed to answer all my queries in a professional manner. Name is Nora Zeki.
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for your feedback, much appreciated.
Big thanks to Pati for assisting and…
Big thanks to Pati for assisting and granted my request about my schedule date...for this coming event gameexpo..so fast response and so easy ...thank you so much and Godbless 💕
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Habiba very good manager
Habiba very good manager! She helped me to buy tickets for event, which I so waited! Thank you lot, dear! ❤️
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
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