Maryam Fahmy was incredibly helpful in addressing my concerns. She was exceptionally quick and efficient, and she stayed with me throughout the conversation until my request was fully resolved. She tr... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
First I was angry because in the last moment before payment some extra services were added to the bill without asking me. Also it took some time before the customer service responded to me, but once t... Se mere
Virksomheden har svaret
I had purchase a ticket as a gift and accidentally I put my name instead of the attendee. It was an expensive ticket and I started to panic, however, upon contacting the customer support on what app a... Se mere
Virksomheden har svaret
المكان كترتيب ممتاز والتصاميم جذابة للصغار والفعاليات معقولة لكن اتمنى ان تخصص تذاكر منفصلة بفئات لحفلات طارق العربي أو رشا رزق حيث أنني رغبت بالحضور ولكن فتح المسرح للعموم والانتظار مع أطفال في الز... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Platinumlist.net is an online event guide and innovative ticketing solutions provider that has been operating in the Gulf region for over a decade. We’ve grown to be the largest provider in the UAE, as well as servicing events in Saudi Arabia, Oman, Bahrain, Qatar and Kuwait. We provide ticketing solutions for Entertainment events, large and small, Business events, Sport events, Tourism attractions, Box Office solutions for venue ticketing, including stadiums, theatres, and cinema as well as Marketing solutions for events.
Kontaktoplysninger
Office 801, The Onyx Tower 2, Dubai, UAE, Dubai, Forenede Arabiske Emirater
- helpcenter@platinumlist.net
- platinumlist.net
4,3
Fremragende
625 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Amazing team
Perfect customer service and the support team very helpful
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Customer service team doing excellent…
Customer service team doing excellent job.
Habiba handled my case with very warm and guided me to handle the situation
Collected necessary information and did the needful
Appreciate their knowledge, patience and guidance
24. juni 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for sharing your valuable feedback with us! We are delighted to offer our assistance in any way we can.
Customer service person named Habiba…
Customer service person named Habiba was so helpful in upgrading my tickets... Thank you so much..
21. juni 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
This was the best customer experience i…
This was the best customer experience i ever had, nice calm sweet and so helpful.
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Besvarelse fra Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
شكراً من القلب
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
.سعداء بتعليقكم، وغايتنا دائمًا هي خدمتكم وتقديم أفضل تجربة ممكنة لكم. شكرًا لثقتكم ودعمكم المستمر
My experience was excellent and the…
My experience was excellent and the support from the team was very timely and spot on with useful details. Keep up the excellence.
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Customer service
Habiba was amazingly answering all my questions.
She is on another level ❤️❤️❤️
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for sharing your valuable feedback with us! We are delighted to offer our assistance in any way we can.
I had a disappointing experience with…
I had a disappointing experience with customer service while purchasing tickets. Due to a system issue, two orders were processed without any confirmation for one of them, resulting in duplicate bookings. It took 4 days for my issue to be resolved, which was frustrating and caused unnecessary inconvenience.
However, I would like to acknowledge Habiba, who was the one that finally helped me resolve the problem. She was professional, responsive, and made sure the issue was addressed. While I appreciate her support, the overall customer service experience and the time taken to resolve the issue need significant improvement.
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Hello Duaa,
We are very sorry for the frustration and inconvenience caused by the duplicate bookings and the time it took to get this sorted out. We understand how stressful it can be to have multiple transactions processed without immediate confirmation.
We are glad to know that Habiba was able to provide the professional and responsive support you deserved to resolve this. We would like to confirm that the refund for the duplicate order has been successfully issued from our side.
Since this issue is now fully resolved, we would truly appreciate it if you could update your review to reflect your recent experience with our team. Providing you with a seamless experience is what we always strive for, and we aim for customer satisfaction with every interaction.
Regards,
Platinumlist
Friendliness of the agents
Friendliness of the agents, their knowledge and suggestions
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Wael Kfouri's concert
The organizing for the event was extremely amazing ..
The VIP parking added even better experience.. the availability and f&b also was great with reasonable prices.
The visual arts, sound and visual screens were really astounding.
13. juni 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Hello Emad ,
Thank you so much for taking the time to share your detailed feedback regarding the Wael Kfoury concert. We are thrilled to hear that you enjoyed the organization, VIP parking, food and beverage options, and the astounding sound and visual production.
We also sincerely appreciate you highlighting the areas where we fell short. We hear you loud and clear regarding the seating layout confusion, the tight and uncomfortable seats, the issues with the hall's temperature, and the delayed start time. Experiencing heat and discomfort while waiting is certainly not the standard we aim to provide.
We want to inform you that our event management team has already addressed these points for future events. We have re-calibrated our venue cooling systems, adjusted our ticketing map to clearly differentiate VIP seating benefits, and tightened our scheduling protocols to ensure strict adherence to start times.
Since we have resolved these operational issues for our upcoming lineup, we would be incredibly grateful if you would consider updating your review to reflect this resolution. We always aim for customer satisfaction.
Regards,
The Event Management Team
Besvarelse fra Platinumlist Tickets
Thank you for your feedback, much appreciated.
Besvarelse fra Platinumlist Tickets
Sari مرحبا
نحن نتفهم وضعك ونقدره تماما
ولكن تنص سياستنا بأن تكون مشتريات التذاكر نهائية وغير قابلة للاسترداد وغير قابلة للتغيير، يؤسفني أننا لن نتمكن من استرداد ثمن التذاكر
نعتذر حقًا عن أي إزعاج قد يكون تسبب به ذلك، يرجى إخبارنا إذا كنت بحاجة إلى أي توضيح إضافي
great service
always helpfull customer service easy to use thank u Habiba for your quick response and help
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Site was easy to use
Site was easy to use, process was fast and all instructions were clear. No complicated steps.
7. juni 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for your feedback, much appreciated.
Besvarelse fra Platinumlist Tickets
Thank you for your feedback, much appreciated.
They were very helpful and respectful
They were very helpful and respectful
The refund team was good also but unfortunately need too much time to respond but at the end you will receive answer
6. juni 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for sharing your valuable feedback with us! We are delighted to offer our assistance in any way we can.
Such a helpful customer service
Such a helpful customer service. They answered me very quickly and they were very friendly . Thank you
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for your feedback, much appreciated.
Besvarelse fra Platinumlist Tickets
Thank you for your feedback, much appreciated.
Easy access and support
Easy access and support. I made the purchase with few easy steps.
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for your feedback, much appreciated.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.