Maryam Fahmy was incredibly helpful in addressing my concerns. She was exceptionally quick and efficient, and she stayed with me throughout the conversation until my request was fully resolved. She tr... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
First I was angry because in the last moment before payment some extra services were added to the bill without asking me. Also it took some time before the customer service responded to me, but once t... Se mere
Virksomheden har svaret
I had purchase a ticket as a gift and accidentally I put my name instead of the attendee. It was an expensive ticket and I started to panic, however, upon contacting the customer support on what app a... Se mere
Virksomheden har svaret
المكان كترتيب ممتاز والتصاميم جذابة للصغار والفعاليات معقولة لكن اتمنى ان تخصص تذاكر منفصلة بفئات لحفلات طارق العربي أو رشا رزق حيث أنني رغبت بالحضور ولكن فتح المسرح للعموم والانتظار مع أطفال في الز... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Platinumlist.net is an online event guide and innovative ticketing solutions provider that has been operating in the Gulf region for over a decade. We’ve grown to be the largest provider in the UAE, as well as servicing events in Saudi Arabia, Oman, Bahrain, Qatar and Kuwait. We provide ticketing solutions for Entertainment events, large and small, Business events, Sport events, Tourism attractions, Box Office solutions for venue ticketing, including stadiums, theatres, and cinema as well as Marketing solutions for events.
Kontaktoplysninger
Office 801, The Onyx Tower 2, Dubai, UAE, Dubai, Forenede Arabiske Emirater
- helpcenter@platinumlist.net
- platinumlist.net
4,3
Fremragende
625 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The agent is very sweet and helped me a…
The agent is very sweet and helped me a lot.
27. august 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Besvarelse fra Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
The best assistance and great worker i…
The best assistance and great worker i have ever seen thank you for your help and i appreciate this service
26. august 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Besvarelse fra Platinumlist Tickets
شكرا لمشاركة ملاحظاتك معنا نحن سعداء دائما بمساعدتك
They answered all my questions..
They answered all my questions... thank u
24. august 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
They helped exchange my expired ticket…
They helped exchange my expired ticket for a valid one as an exception. But they were so helpful. And the prices are great! Highly recommended.
22. august 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
The app is really good and the view of…
The app is really good and the view of the seats are incredibly convenient
21. august 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for your feedback, much appreciated.
The support team are very active and…
The support team are very active and helpful. Special thanks to Habiba who handled my query and resolved it in a minute
20. august 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Good over all
All in all, a great ticketing app but things can get tough during massive events when tickets sell out in minutes. Expected though I guess. I recently had a great experience with customer service. Habiba managed to help reschedule my non-refundable tickets due to an injury in the group. She did an amazing job getting that done.
19. august 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for sharing your valuable feedback with us! We are delighted to offer our assistance in any way we can.
Besvarelse fra Platinumlist Tickets
Thank you so much for sharing your valuable feedback with us! We truly appreciate it.
I was not able to proceed past "Next"…
I was not able to proceed past "Next" after I had chosen a seat when I tried to make a booking. I tried a few times and on different operating systems and devices. Hilariously, they kept on sending me email reminders to book the tickets and I kept on not being able to book any. I tried their "customer care" centre whatsapp and messenging which is only a bot that get stuck in a loop with a video on how to book tickets. I mean, all it did was make it seem like I was stupid and couldn't follow the video. Doh. After writing a message on the promoter's instagram it seemed like PlatinumList somehow managed to find real people to contact me and ask me the problem was. Not a single apology for the inconvenience or that they are sorry to hear about the problems I was having. It feels to me that they only care about making money and the customer's experience is secondary. Maybe the people that run the company could learn a little about people and less about how to make as much money as you can as fast as you can.
**Update since posting review: The technical issue was finally resolved the following day and I was able to continue to book tickets (oh bravo, well done congratulations you can mke money again). Other than on this site, no-one reached out to me directly to say that it was up and running or to apologise or perhaps thank me for letting them know that their sales portal wasn't working?! I am still left feeling that they did me a favour some how! (Hint: without feedback from customers how do you know that your product is working/running smoothly. Think about it: Who is doing who a "favour" here exactly? Yes I, sadly, had no other option but to use your platform to buy these tickets and so I bothered to make the effort to find out how I could proceed - without that perhaps you would have lost out on sales). I am not altering my review because your/booking portal site is now up and running. Your customer service still did not think it was necessary to thank me for notifying them of the (your) problem, of apologising to me for assuming that I am stupid by sending me in a loop to watch the "How to book tickets" video. It would have been nice too if they could have sent me a direct message saying that the booking system was fixed and thank you for being patient (etc or something like that). The sent me a message on the chat screen that the system was working. OK fine but a little impersonal I thought.
13. august 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Dear Anne,
We are very sorry for the technical issue you experienced while selecting your seats, as well as the frustrating experience with our automated messaging and customer support. We completely understand how upsetting it is to be stuck in a technical loop and then feel unacknowledged when you reach out for help.
We are glad to know that our team was able to connect with you and that your issue has been resolved, allowing you to successfully purchase your tickets. We have also noted your feedback regarding our support tone and automated system, and we will work on improving these processes to ensure our communication is more empathetic and supportive.
Since your issue is now completely resolved, we would truly appreciate it if you could update your review to reflect your recent experience. We take your feedback seriously, as we always aim for customer satisfaction.
Regards,
Platinumlist
Good experience with Habiba response on…
Good experience with Habiba response on my queries🙏🙏🙏
12. august 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Besvarelse fra Platinumlist Tickets
Thank you for your feedback, much appreciated.
Very nice staff and very good games
Very nice staff and very good games, fast booking process
10. august 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Super easy to use
Super easy to use. Connected to the App and tickets immediately available.
9. august 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for your feedback, much appreciated.
Besvarelse fra Platinumlist Tickets
شكرا لمشاركه ملاحظاتك معنا نحن سعداء دائما بمساعدتك
Besvarelse fra Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Great support from the team
Great support from the team. Highly appreciated
4. august 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
المكان كترتيب ممتاز والتصاميم جذابة…
المكان كترتيب ممتاز والتصاميم جذابة للصغار والفعاليات معقولة لكن اتمنى ان تخصص تذاكر منفصلة بفئات لحفلات طارق العربي أو رشا رزق حيث أنني رغبت بالحضور ولكن فتح المسرح للعموم والانتظار مع أطفال في الزحام غير مناسب ومتعب ومرهق، فما الضير في تخصيص تذاكر لهذا المكان كي نحظى بفرصة الجلوس دون التسابق والانتظار الطويل المنهك مثلما تم تخصيص اسعار معينة لبعض الألعاب الإضافية .
كل الشكر
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
مرحباً عزيزتي امل
شكراً لتواصلك مع بلاتينيوم ليست، ونقدّر ثقتك بنا ومشاركتك لنا ملاحظاتك القيّمة. يسعدنا أن تصاميم الأطفال والفعاليات نالت إعجابك، ونعتذر لك بشدة عن الإرهاق والإزعاج الذي واجهته أثناء محاولة حضور المسرح مع أطفالك
نثمّن اقتراحك بشأن تخصيص تذاكر منفصلة بفئات محددة لحفلات النجوم، ونرى أنه اقتراح عملي ومميز. وقد قمنا بالفعل برفع هذه الملاحظة إلى فريق إدارة الفعاليات والتطوير لدراسة إمكانية تطبيق نظام الحجز المسبق للمقاعد في الفعاليات القادمة
نؤكد لك أننا نعمل باستمرار على تطوير خدماتنا وتحسين تجربة الحضور، ونسعى لتوفير تجربة أكثر راحة وتنظيماً لك ولجميع ضيوفنا، وخاصة العائلات والأطفال
شكراً لك مرة أخرى على مشاركتك القيّمة، فملاحظاتك تساهم بشكل مباشر في تطوير خدمات بلاتينيوم ليست والارتقاء بها
مع خالص التقدير
فريق خدمة عملاء بلاتينيوم ليست
There were issues with my tickets and…
There were issues with my tickets and Muhammed and Habiba we so great at promptly resolving them and being extra kind and helpful
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Dette er Trustpilot
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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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