I finally got the information I needed after paperwork going missing 6 or 7 months ago. Maybe if you've not had a reply after a month or two try contacting the client again rather than waiting f... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Excellent customer services if you can get through. Really frustrating 2 minutes plus voice messages to get you through to the correct department only to find out they don’t answer. Once throu... Se mere
Cashed one of my pensions when i turned 55. From start to finish the whole process was simple, clear and deal with swiftly from receiving the forms, completing and returning those and receiving the fu... Se mere
Forms that should have been sent weren't. Trying to surrender our policy and the company come up with delaying tactics so that the surrender value declines while we try to sort them out. The problem w... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Phoenix Life is part of Phoenix Group, the UK’s largest long-term savings and retirement business. We aim to provide the right guidance at the right time, giving you confidence on your journey into retirement and beyond. Over the years, policies from a number of life companies have been brought together into Phoenix Life, so it’s likely your policy would have originally been with a different company. Our focus is entirely on ensuring the right outcome for you, putting your financial wellbeing and security at the heart of everything we do.
Kontaktoplysninger
Storbritannien
- phoenixlife.co.uk
3,1
Middel
3 t anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Phoenix Life
That’s great news Jane and we’re glad to hear you had a great experience. Milly at Phoenix Life.
Done brilliant finding me and telling…
Done brilliant finding me and telling me about a pension I had forgotten about I was very surprised, thank you
23. juni 2026
Besvarelse fra Phoenix Life
That’s great news Mr Crawford and we’re glad to hear you had a great experience. Russ at Phoenix Life.
Besvarelse fra Phoenix Life
Hi Alan. We’re pleased to hear of your positive experience with us. We value our customers’ input and want to thank you taking the time to leave us 4-stars. We’re keen to provide you with that 5-star experience we aim for so we will pass on your comments to the team responsible. Many thanks, Carolyn at Phoenix Life.
Taking way too long to cash out!
Taking way too long to cash out! They have promised to sort it out with urgency…
23. juni 2026
Besvarelse fra Phoenix Life
Hi Ray. We’re sorry to hear you’ve not been satisfied with your experience with us. We apologise for the delays you have experienced in cashing out your policy and understand your frustration, particularly as you had been advised that the matter would be treated as a priority. We can confirm that your request has been escalated to the relevant team for review. Your feedback is important to us and helps us to continually improve the service we provide. We will do our best to improve in the future. Thanks, Milly at Phoenix Life.
A surprisingly comfortable discussion with a very patient agent. Thank you
The agent I spoke with to assist me in understanding processes was very patient, knowledgeable, understanding and helpful.
She put me at ease, giving me time to absorb the detailed information and form my own decisions.
Thank you
24. juni 2026
Besvarelse fra Phoenix Life
Thank you for your kind review. As a company, we’re always looking to exceed the expectations of our customers, and we’re delighted this has been your experience. Milly at Phoenix Life.
Nice people to talk to and everything…
Nice people to talk to and everything explain to me thoroughly
24. juni 2026
Besvarelse fra Phoenix Life
That’s great news Stephen and we’re glad to hear you had a great experience. Russ at Phoenix Life.
Besvarelse fra Phoenix Life
That’s great news Ken and we’re glad to hear you had a great experience. Russ at Phoenix Life.
Insensitive
I contacted Phoenix Life about my late husband's policy. They have his death certificate yet they've sent a survey addressed to him. How insensitive.
24. juni 2026
Besvarelse fra Phoenix Life
Hi Mrs Caffrey. Thank you for taking the time to give your feedback. As agreed in our telephone conversation today, a complaint has been raised. I have also arranged for you to receive the information you requested. Our Complaints team will investigate this for you. We recognise the importance of your query, and our team will respond as quickly as possible. Many thanks for your patience, Russ at Phoenix Life.
I was really happy with the advice…
I was really happy with the advice given and the faced no one put any pressure on me.
23. juni 2026
Besvarelse fra Phoenix Life
Hi Kevin. We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars. Milly at Phoenix Life.
Useless company
Problems for months setting up online account and still not done.
Suppose to have a callback and never did.
Requested paperwork for change of investment and guess what? Haven't received. Useless company 😑.
24. juni 2026
Besvarelse fra Phoenix Life
Hi Steven. We’re sorry to hear you’ve not been satisfied with your experience with us. We apologise for the difficulties you have experienced setting up your online account, not receiving the callback you were expecting, and the delay in receiving the paperwork requested for your investment change. We can confirm that the requested information has now been sent to you by post. Your feedback is important to us and helps us to continually improve the service we provide. We will do our best to improve in the future. Thanks, Milly at Phoenix Life.
requested information a updated…
requested information a updated statement was sent within time period i was told.
all numbers given gave me access to the departments.
23. juni 2026
Besvarelse fra Phoenix Life
That’s great news Philip and we’re glad to hear you had a great experience. Russ at Phoenix Life.
Excellent company always giving clear
Excellent company always giving clear, precise and accurate information.
23. juni 2026
Besvarelse fra Phoenix Life
Hi Mr & Mrs Barlow. We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars. Milly at Phoenix Life.
Besvarelse fra Phoenix Life
That’s great news Karen and we’re glad to hear you had a great experience. Carolyn at Phoenix Life.
Besvarelse fra Phoenix Life
That’s great news Stephen and we’re glad to hear you had a great experience. Carolyn at Phoenix Life.
I am nintyseven years ago and not…
I am nintyseven years ago and not confident with modern technology. When I phoned it was answered promptly, information given and transfer paper sent quickly. The assistant was pleasant and understanding
Many thanks. Margaret
23. juni 2026
Besvarelse fra Phoenix Life
Hi Margaret. We’re pleased to hear of your positive experience with us. We value our customers’ input and want to thank you taking the time to leave us 4-stars. We’re keen to provide you with that 5-star experience we aim for so please let us know if there’s anything we can do to improve. Many thanks, Carolyn at Phoenix Life.
Besvarelse fra Phoenix Life
Hi, We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars. Carolyn at Phoenix Life.
Besvarelse fra Phoenix Life
Hi Jamie We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars. Carolyn at Phoenix Life.
Terrible service
Terrible service
Quick to take payment
Horrendous to deal with for withdrawal
24. juni 2026
Besvarelse fra Phoenix Life
Hi Mr Perkes. Thank you for taking the time to give your feedback. We’ve had a look into this and can see our Complaints team is investigating this for you. We recognise the importance of your query, and our team will respond as quickly as possible. Many thanks for your patience, Russ at Phoenix Life.
Very helpful staff
Very helpful staff, polite and friendly team and helped me sort out my queries and policy quickly and efficiently
23. juni 2026
Besvarelse fra Phoenix Life
Thank you for your kind review, Richard. As a company, we’re always looking to exceed the expectations of our customers, and we’re delighted this has been your experience. Carolyn at Phoenix Life.
Phoenix Life - My experience
Phoenix Life was easy to deal with and receptive to questions. Maintained contact and followed through.
24. juni 2026
Besvarelse fra Phoenix Life
Thank you for your kind review, Sue. As a company, we’re always looking to exceed the expectations of our customers, and we’re delighted this has been your experience. Carolyn at Phoenix Life.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.