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Top notch customer service, which seems to be hard to find these days. This litter box has been a game changer in our house. It’s quiet, runs smoothly and keeps the smell to a minimum if anything. I’ve never used an electric cat box, and looked around for awhile for new kittens. It was easy to set up and the app is user friendly.
After purchasing, I received a pamphlet about getting additional litter bags, I had some difficulty with the third parties request for the free items. I reached out to customer service at Petcove shop and explained the issue, they resolved the matter instantly and are sending the bags.

Must admit I copied and PasteD ~~~ mY PeRsonaL RevieW BeLoW ~~~~>

But doesn't make it aNy LeSS ~~~~ HeAr'FeLt!!!

I'm not some SuPeR InfluenceR by far

But if I may say, I have purchased Two of these PeT CoVe...
PuRRTeK auto litter boxes &

I simply cannot say enough about my experience and how much time it has saved me... +SuPeR cuts down on LitteR Dust... Even though clumping litter companies say 99% dust free + Cuts down on VaCuuMing!!!

Am leaving review today...to say: {again)

Have two of them for approximately 3 years and just received replacement Unit because is under warranty on one when motor :::locked up/stop working::: Replacement SuPeR Fast!!! =)

Am SuPeR Pleased...with CutomeR SerVice & Zero Hassle LifeTiMe WaRRaNty!!! That's SuPeRB!!!

ThanK You Representative ~~~~>> "CM"(Crismalou)

~~~~>> FoR ExCeLLeNT CuStoMeR SeRvIcE!!!~~*

ThanK You PetCoVe!!!!!

Best investment for cat owners - Outstanding customer service and an excellent product.

I purchased the Petcove Robot Litter Box a few months ago, and when I experienced an issue with my original unit, Petcove’s customer support exceeded my expectations. They responded quickly, honored the warranty without any hassle, and shipped a replacement promptly. They even allowed me to recycle the defective unit instead of requiring me to send it back, which made the entire process incredibly easy.

A special thank you to Alondra for the exceptional customer service. She was professional, responsive, and made the entire warranty process stress-free.

As for the litter box itself, it has been a huge time saver. With multiple cats, scooping every day used to be one of my least favorite chores. The Petcove Robot Litter Box keeps the litter much cleaner, helps control odors, and makes daily maintenance almost effortless. It has genuinely made caring for my cats much easier.

Between the product and the outstanding support, I wouldn’t hesitate to recommend the Petcove Robot Litter Box to anyone looking for an automatic litter box. It’s refreshing to buy from a company that truly stands behind its products. Highly recommended!

I called the Petcove customer service regarding my automatic litter box not functioning properly. I spoke to Alondra and she was wonderful in assisting me with the issue. I had replaced the litter bag and made sure the litter box was not overfilled, but yet, it would not fully complete the cycle after cleaning. It would stop and would lean on one side every time. As I was talking to Alondra for like 10 min, it then leveled up. I told her that this shouldn't happen as I have 3 cats and 1 one them couldn't wait for the box to level up and did it's business right outside the litter box. Alondra promptly told me she would send a replacement litter box and to expect a tracking number through text in my phone. Sure enough, the next day I received a text with the tracking number. That is the main reason I bought this automatic litter box, because of its lifetime warranty compare to the more expensive Whisker at cost over $800 and only has a 1 year warranty unless you purchase an extended warranty that extends to 3 years. Petcove has a lifetime warranty with no extra purchases and stand by their products. I really love the customer service and the extra attention that they give you. I will recommend this product any day over the others.

I want to express my deepest gratitude to PetCove, and especially to Alondra in Customer Service, for an exceptional experience during a very difficult time.
My son and his late girlfriend had originally purchased a PetCove automatic cat litter unit when they were traveling frequently. As young adults on a budget, it was a significant investment for them, but they quickly realized it was one of the best decisions they had ever made.
After we lost his girlfriend in a tragic accident, my son moved in with me, bringing the unit along. Recently, when we ran into trouble with it, I reached out to customer support. Alondra was wonderful—patient, compassionate, and thorough as we walked through every potential fix together. When it became clear the unit needed to be replaced, she arranged for a new one without hassle.
In all my years, I have dealt with countless customer service departments, but this was easily one of the most remarkable and pleasant experiences I have ever had. Knowing a replacement is already on its way brings such peace of mind.
Thank you, Alondra, and thank you, PetCove, for your kindness, integrity, and for truly standing behind your products.

Customer service was super quick to respond and remedy our issue.

I have had my self cleaning litter box for almost 2 years now. I love it so much that I have purchased two more as gifts for other people! Recently my litter mat has been having issues staying in place and litter is getting trapped underneath the mat. Their customer service is very prompt when getting back to you. Butch was very friendly and went above and beyond to help me resolve my issue! Thank you so much Butch!

Petcove is an amazing company! I had trouble with my unit and they made replacement an extremely easy process.
It was a pleasure to work with Fred, who was extremely helpful.
I would definitely conduct more business with Petcove

I bought this automatic litter box a little less than a year ago, and it has been the best litter box I’ve ever owned! Super reliable, quiet, and made life so much easier for both me and my cat. Unfortunately, after close to a year of great performance, something happened and it unexpectedly stopped working.

After reaching out to customer service, they went above and beyond by honoring their lifetime warranty without any hassle. Everyone I communicated with was incredibly kind and helpful, especially CM, who made the entire process quick and easy! They handled everything promptly and never gave me the runaround like so many companies seem to do these days.

It’s rare to find a company that not only makes a fantastic product but also stands behind it with such outstanding customer service. Their commitment to their customers is impressive and top notch. Thank you Petcove!

This has been one of the best purchases I’ve made for my cat. The time it saves, no odor, and keeps the litter box consistently clean.

My cat adjusted to it quickly, Emptying the waste drawer is simple, and the companion app makes it easy to monitor usage and know when it needs attention.

Great customer service! Thank you to Fred for taking the time to answer all of my questions.

CM was exceptionally great with customer service and getting right back to me with my needs. The PetCove care team is great and makes you feel heard unlike ither places that dismiss your feelings/needs I would 100% recommend this product or anything they sell to anyone!

Alondra was amazing at helping me get a replacement unit using my warranty, love this product so i was happy to learn it had a lifetime warranty..

I've never written a review, positive or negative in my life (and I'm 69 years old). Obviously I've purchased many things from cars to toys over the years and I must say that I've never experienced the quality customer service that I received from CM at Petcove. After contacting him when I experienced an issue with the automatic cat litter box he asked a few questions then sent me an email with troubleshooting tips and clear instructions for submitting information needed to initiate replacement if the problem persisted. I was unable to get our old unit to work properly and informed CM. He immediately began processing replacement of our unit, kept me informed of the progress, almost daily, and reached out when the unit arrived, which was 3 business days after notifying him of the issue! Petcove is serious about satisfying their customers. I highly recommend purchasing their products, you will be happy with their support.

I bought from from Petcove mainly due to a lifetime warranty on a product I purchased.I'm very happy that I did.The customer service is above and beyond!They are quick to respond to any questions/concerns and do follow up emails with no prompt needed!!I've enjoyed my product for over two yrs now.

Butch, was very attentive from his very first email to his last. The self cleaning machine unfortunately stopped working. He helped guide me through some trouble shooting and ultimately ended in them sending me a new machine. Extremely happy with how professional and how customer service oriented this process was. Thank you!

i want to thank this company for the best customer service. i have been using their products for 3 years almost and recently had a small issue and they took care right away. Specially thanks for the Fred from Petcove Customer Care. Definitely recommend Petcove

I contacted Petcove for help with my PurrTek Smart Self Cleaning Litter Box after the bottom pad had broke, and CM took care of everything I needed. The process was quick, hassle free, and CM took care of every detail so I didn’t have to stress or worry about anything. Once my new unit shipped out CM sent me the tracking number and followed up to make sure I had received the product.

Definitely some of the best customer service I have had in a while!

Awesome customer service very easy to deal with.Butch was fantastic

Spoke with Alondra regarding a mechanical issue with our new automatic litter box. The help was fantastic and a new replacement is being shipped. Very easy to deal with and quite responsive. Would definitely recommend this company

To start off, I really need to give a high five to my Customer Service Representative, Fred. I sent an email to Petcove support with an issue I’ve had for the last 3 months and I did not expect to receive a response for a couple days. However that was not the case. I got a return email within an hour or less and followed Fred’s direction to check my unit and sent photos as asked. Fred told me he sent the info to his team for review. I honestly did not expect another response for awhile, but the next day when I reached out to ask for any updates, he sent me a tracking number for the total replacement of my Petcove auto cleaning litter box. I was blown away! Never expected a total replacement. This is truly the best and most prompt to respond Customer Service Team I have ever dealt with. Fred made the process so easy and pleasant. So Kuddos again to you Fred. I Love my Petcove product and their Awesome Customer Service Team. They truly stand behind their products and lifetime warranty.