Very easy to order and set up minimal fuss great interaction with the emergency lady who talked us through all the set up steps. I did it all on my phone for my mum and set up the direct debit came ve... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great service, easy to order, arrived promptly and alarm was really straightforward to set up. Luckily not needed to test the emergency call function yet beyond the set up.
The welcome pack was inadequate as it only showed how to set up the watch but not how to register it etc. then my phone call was answered by AI who promised a return call within 3-5days which didn’t c... Se mere
Virksomheden har svaret
At 84 and unwell, I recently had a bad fall in my home. My son was visiting to help me at the time. Thank goodness he was here when fell in my bedroom at night as I live alone. Head injury. Hospital!... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Age UK Trading Personal Alarms are designed to support people in later life, while also supporting the work of the charity Age UK. Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. Age UK Trading Personal Alarms are provided by Taking Care Personal Alarms Limited.
Kontaktoplysninger
Linhay House, Linhay Business Park, TQ13 7UP, Ashburton, Storbritannien
- 0800 085 8032
- enquiries@taking.care
- personalalarms.ageuk.org.uk
4,7
Fremragende
251 anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The set up process was very easy to do…
The set up process was very easy to do and I now feel reassured and safe in my own home having the watch type alarm on my wrist all the time. I am very happy with my purchase, thank you.
10. februar 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Lilian,
We are so pleased to hear that the setup process was easy for you and that our watch-type alarm provides you with a sense of reassurance and safety in your home. We truly appreciate your positive feedback!
Kind regards,
Hilary
An invaluable piece of equipment
After talking to Age UK lady I was contacte within a few days and got me personal alarm within a week. I had never even seen one before. After reading the book which came with it and doing several test runs I felt confident that it was one of the best things I have got to make me feel safe and secure. I spend a lot of time on my own and walk my dogs twice a day, often without seeing anyone else. I often wondered what would happen if I had a fall or somethine happened to me as I have recently been diagnosed with a heart condition. Now I feel I can go anywhere and my friends and family do not have to worry so much about me.
10. juni 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Sally,
We are so pleased to hear that our personal alarm has brought you such peace of mind and a sense of security. It's wonderful to know that you feel confident and safe, especially with your daily dog walks and recent health considerations. We understand how important it is to maintain independence, and we are truly glad that our service has allowed you to continue enjoying your activities without worry for yourself or your loved ones. We appreciate you sharing your positive experience with us.
Kind regards,
Hilary
Besvarelse fra Personal Alarms from Age UK Trading
Hi Ken,
We're delighted to hear that our installation process was easy and our team was helpful and friendly. We appreciate your kind words!
Kind regards,
Hilary
I would have given 5 but my pendant…
I would have given 5 but my pendant goes off a bit too easy. I know it has to be sensitive but it’s getting a bit too sensitive and it very annoying.
10. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Enid,
We appreciate your feedback regarding the sensitivity of your pendant. If you feel that it is going off too much, please feel free to talk to our Customer Service team for assistance and guidance.
Kind regards,
Hilary
Good telephone communication
Good telephone communication, I could hear and understand what the person was saying.
10. april 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Derek,
We're glad to hear that our telephone communication was clear and easy to understand. We appreciate your positive feedback!
Kind regards,
Hilary
Quick and inspiring response when needed
After a fall having a speedy helpful response very quickly is very reassuring
8. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi,
We are so pleased to hear that our prompt assistance provided you with reassurance during a difficult moment. Thank you for sharing your positive feedback.
Kind regards,
Hilary
I have no complaints about the…
I have no complaints about the provision of my alarm, all seems to be going well
9. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi,
We're so happy to hear that your alarm is working well for you! We appreciate your positive feedback.
Kind regards,
Hilary
I bought this device after having a…
I bought this device after having a fall and having not assistance until much later in the day, my daughter could not get any answer from my mobile phone m which I had left in any room.
I've yet to use it. This device gives you peace of mind. The call button is around my neck 24/7, it's shower proof. How much does peace of mind cost 24/7 ?
9. januar 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Wayne,
We are truly glad to hear that our device provides you with such valuable peace of mind, especially after your recent experience. We understand the importance of feeling secure and connected, and we appreciate you sharing how our product helps with that. We are always here to support you.
Kind regards,
Hilary
GPS pendant and Key Safe Process
We discussed mum's needs staying at two different houses with two daughters and the GPS pendant with a key safe for each house were bought.
The key safes did not arrive so I called to chase and they were finally sent out.
When I pressed the pendant noone answered what could have been an emergency. On my second attempt someone answered after a delay and when I explained that I was calling with the key code and location for the safe installed at my house the advisor stated there was no record of mum staying in two different houses and I would need to ring customer service.
I rang them and they advised I had been connected to the wrong department and I would need to call back again.
Three calls and an hour later an advisor noted the safe details but I am not sure mum's situation has been understood.
I'm also concerned that my first attempt to contact the emergency button was dropped and I had to press again to talk to someone
9. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Christine,
Thank you for taking the time to share your experience.
We're pleased to hear that you chose our GPS alarm to help support your mum's independence while she stays with both of her daughters. However, we're sorry to learn that your experience did not meet your expectations.
We apologise for the delay in receiving the key safes and for the time it took to update the information on your account. We appreciate how frustrating it must have been to make several calls to resolve something that should have been straightforward.
We've reviewed your account and can confirm that we do have details of your mum's second address and key safe on record. While our system will always display the main home address first, the additional property information is available to our Emergency Resolution Team when needed.
We're also sorry to hear about your concerns when testing the GPS alarm. As the GO alarm uses the mobile phone network, connection can occasionally be affected by mobile signal in a particular location. This may explain why your first test did not connect as expected. We always recommend testing the alarm in the places where it is likely to be used, to help provide reassurance that it has a reliable connection.
Thank you again for your feedback. It helps us identify where we can improve both our communication and our service, and we're sorry that on this occasion we caused concern rather than the reassurance we aim to provide.
Kind regards,
Hilary
Good alarm
Good alarm. Very easy to use. Alarm response is very good. Would recommend to family and friends.
9. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Tony,
We're so happy to hear you find our alarm easy to use and that the response has been great! Thank you for recommending us.
Kind regards,
Hilary
Nice and easy
1. juni 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi,
Thank you for your kind review.
Kind regards,
Hilary
Delivered promptly
Delivered promptly. Easy to set up instructions and step by step guidance. Excellent
18. juni 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Marion,
We are so pleased to hear that our delivery was prompt and that our setup instructions were easy to follow. Thank you for your kind words!
Kind regards,
Hilary
Besvarelse fra Personal Alarms from Age UK Trading
Hi,
We are so happy to hear that our staff provided you with such a helpful and friendly experience. We truly appreciate your kind words!
Kind regards,
Hilary
Best company
From the first telephone call to the setting up everything was excellent. Staff were informative and helpful
9. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Mary,
We're so pleased to hear that your experience, from your initial call to the setup, was excellent. It's wonderful to know our staff were informative and helpful.
Kind regards,
Hilary
Really easy to deal with and fast…
Really easy to deal with and fast response to emergency calls.
1. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Christopher,
We're so glad we could assist you quickly during an emergency. We appreciate your kind words!
Kind regards,
Hilary
Besvarelse fra Personal Alarms from Age UK Trading
Hi Allan,
We're glad to hear that our product met your expectations. We appreciate your feedback!
Kind regards,
Hilary
Great service which gives me peace of…
Great service which gives me peace of mind knowing I can be notified straight away if my mums in trouble.
9. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Lindsey,
We're so glad to hear our service provides you with such important peace of mind regarding your mum's well-being. Thank you for your kind words.
Kind regards,
Hilary
No problems.
9. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi David,
Thank you for your review.
Kind regards,
Hilary
Besvarelse fra Personal Alarms from Age UK Trading
Hi Kevin,
We are so pleased to hear you had such a positive experience with our service. We truly appreciate your kind words.
Kind regards,
Hilary
You are always there for me it’s…
You are always there for me it’s reassuring for my family and myself wherever I am, I recommended you to a friend today, thanks 🌞
9. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi,
We are so pleased to know that we provide such reassurance for you and your family. We truly appreciate you recommending us to a friend!
Kind regards,
Hilary
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