Very easy to order and set up minimal fuss great interaction with the emergency lady who talked us through all the set up steps. I did it all on my phone for my mum and set up the direct debit came ve... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great service, easy to order, arrived promptly and alarm was really straightforward to set up. Luckily not needed to test the emergency call function yet beyond the set up.
The welcome pack was inadequate as it only showed how to set up the watch but not how to register it etc. then my phone call was answered by AI who promised a return call within 3-5days which didn’t c... Se mere
Virksomheden har svaret
At 84 and unwell, I recently had a bad fall in my home. My son was visiting to help me at the time. Thank goodness he was here when fell in my bedroom at night as I live alone. Head injury. Hospital!... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Age UK Trading Personal Alarms are designed to support people in later life, while also supporting the work of the charity Age UK. Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. Age UK Trading Personal Alarms are provided by Taking Care Personal Alarms Limited.
Kontaktoplysninger
Linhay House, Linhay Business Park, TQ13 7UP, Ashburton, Storbritannien
- 0800 085 8032
- enquiries@taking.care
- personalalarms.ageuk.org.uk
4,7
Fremragende
251 anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I ordered the alarm and it came with…
I ordered the alarm and it came with instructions that were easy to follow. Then we tested it and it worked fine. A few weeks later I accidently set off the alarm and was instantly connected with someone, and I apologised, but was assured that it was fine and they had deactivated the alarm so the people on my list were not contacted.
13. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi,
We're so glad to hear that our alarm system and our team provided such a positive and reassuring experience for you. It's wonderful to know that the instructions were easy to follow and that we could assist promptly when the alarm was accidentally triggered. We appreciate you sharing your feedback!
Kind regards,
Hilary
Since having the alarm I am much more…
Since having the alarm I am much more confident and feel safe knowing someone is at the end of the alarm
13. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Mary,
We're so glad to hear our alarm system provides you with such a strong sense of confidence and safety. Thank you for sharing your positive experience!
Kind regards,
Hilary
Very professional and immediate action…
Very professional and immediate action taken once alarm was pressed, and on answer throughout whether an ambulance was needed or not.
30. maj 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi,
We're glad to hear our team provided such professional and immediate assistance when you needed it most. Your safety is our priority.
Kind regards,
Hilary
very happy
It was quick and easy to get my alarm. I have my watch always on my wrist and makes me feel safe knowing if anything happens I just need to press my alarm and I will get help
25. maj 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Ian,
We're so pleased to hear that you found the process of getting your alarm quick and easy. It's wonderful to know that wearing your watch provides you with such a strong sense of security and peace of mind.
Kind regards,
Hilary
Great customer service and found it safe
8. juni 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Andrea,
We are so glad you felt safe and received great customer service. Thank you for your wonderful feedback!
Kind regards,
Hilary
They were very helpful with me telling…
They were very helpful with me telling me how to set it up. Being an 84 year old pensioner this helps a great deal.
16. juni 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Janette,
We are so glad our team could provide helpful assistance with your setup. We always aim to make things easy for everyone, and your kind words truly mean a lot to us.
Kind regards,
Hilary
Besvarelse fra Personal Alarms from Age UK Trading
Hi,
We're so happy to hear that our punctuality is appreciated. We always aim to be on time for our valued customers.
Kind regards,
Hilary
I have not had to call you yet
I have not had to call you yet, thank goodness, but it is good to know you are there for me if needed.
13. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Sue,
We're so glad to know that we can provide peace of mind and that our presence is reassuring for you. We are always here to help if you ever need us.
Kind regards,
Hilary
Very helpful responders
Fortunately I haven't needed to use my alarm up to now but have had several false alarms (all my fault) and everyone has been very kind and helpful.
12. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Rhoda,
We are truly glad to hear that our team has been very kind and helpful during your experiences with our alarm system. We appreciate your understanding and positive feedback!
Kind regards,
Hilary
The reassurance of wearing personal alarms
The alarms are easy to wear (on wrist) and sensitive to sudden movement. Responses from the call centre staff are very prompt and helpful (even in the event of a false alarm). Being both in our seventies it is very reassuring for both my husband and myself to have this back-up as neither of us have close family members to call on in an emergency
12. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Hazel,
We are so pleased to hear that our alarms provide such reassurance for both of you. It is wonderful to know that the ease of wear and sensitivity are meeting your needs, and we are especially glad that our team have been prompt and helpful, even with false alarms. We understand how important this backup is, and we are here for you.
Kind regards,
Hilary
Great product
Great product, simple to set up and use. Great team to respond to button presses - very satisfied
21. juni 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi,
We are so happy to hear that you found our product simple to set up and use. It's wonderful to know our team's responsiveness made you very satisfied!
Kind regards,
Hilary
Besvarelse fra Personal Alarms from Age UK Trading
Hi,
We're happy to hear that our customer service was helpful and efficient for you. We appreciate your positive feedback!
Kind regards,
Hilary
Hesitant but now glad
I was persuaded to get an alarm after a fall. Found it easy to sort out. Looks like a necklace so when I used it at first without telling anyone they were unaware it was an alarm. Gives the family peace of mind.
11. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi,
We are so pleased to hear that our alarm has provided you and your family with such valuable peace of mind. It's wonderful to know you found it easy to use and that its discreet design is appreciated.
Kind regards,
Hilary
Besvarelse fra Personal Alarms from Age UK Trading
Hi,
We are so pleased to hear that you found our process straightforward and easy to use. We appreciate your kind words.
Kind regards,
Hilary
Very helpful whenever we have had…
Very helpful whenever we have had contact, either in an emergency or when accidentally pressing a button.
5. juni 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Angela,
We're so glad to hear we've been helpful during both emergencies and accidental presses. Your positive feedback truly means a lot to us!
Kind regards,
Hilary
I have actually responded to your first…
I have actually responded to your first email however I am extremely satisfied with my personal alarm because the response is immediate , while I have not had an emergency I did sit down heavily on the floor and it simulated a fall and the response was immediate. Questions are answered immediately and very pleasntly.
1. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Ruth,
We are so pleased to hear about your positive experience with our personal alarm and the immediate response you received. It's wonderful to know that our team's prompt and pleasant assistance has been helpful. Thank you for sharing your valuable feedback with us.
Kind regards,
Hilary
Happy that I am covered by the alarm…
Happy that I am covered by the alarm for my safety but sometimes it just goes off when I don’t need help All staff I come into contact with are very helpful.
I don’t know the precise dates but I am sure you would know tha from your records
1. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi,
We're happy to hear you feel secure with our alarm system and appreciate your kind words about our helpful team. We understand your concern about the alarm occasionally triggering unnecessarily. We are always working to refine our systems for optimal performance. Thank you for your valuable feedback.
Kind regards,
Hilary
Besvarelse fra Personal Alarms from Age UK Trading
Hi,
We're so glad to hear our team was helpful and knowledgeable. We appreciate your positive feedback!
Kind regards,
Hilary
Very efficient and quick response
Very efficient and quick response. Staff very pleasant and helpful
9. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Helen,
We're so pleased to hear that you found our response efficient and quick, and that our staff were pleasant and helpful. Thank you for your kind words!
Kind regards,
Hilary
THe alarm kee[ps on going off when I…
THe alarm kee[ps on going off when I shake my hand. Very annoying!
10. juli 2025
Besvarelse fra Personal Alarms from Age UK Trading
Hi Rima,
Thank you for your review. Please feel free to contact our Customer Service team to discuss, they will be able to assist.
Kind regards,
Hilary
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