Very easy to order and set up minimal fuss great interaction with the emergency lady who talked us through all the set up steps. I did it all on my phone for my mum and set up the direct debit came ve... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great service, easy to order, arrived promptly and alarm was really straightforward to set up. Luckily not needed to test the emergency call function yet beyond the set up.
The welcome pack was inadequate as it only showed how to set up the watch but not how to register it etc. then my phone call was answered by AI who promised a return call within 3-5days which didn’t c... Se mere
Virksomheden har svaret
At 84 and unwell, I recently had a bad fall in my home. My son was visiting to help me at the time. Thank goodness he was here when fell in my bedroom at night as I live alone. Head injury. Hospital!... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Age UK Trading Personal Alarms are designed to support people in later life, while also supporting the work of the charity Age UK. Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. Age UK Trading Personal Alarms are provided by Taking Care Personal Alarms Limited.
Kontaktoplysninger
Linhay House, Linhay Business Park, TQ13 7UP, Ashburton, Storbritannien
- 0800 085 8032
- enquiries@taking.care
- personalalarms.ageuk.org.uk
4,7
Fremragende
251 anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Taking care alarm for piece of mind
I ordered a take care alarm system on recommendation of my husband’s carer. It arrived within 24 hours . My son set it up for me and I now wear the alarm 24/7. I found the instructions easy to follow and have added a couple of more contacts if needed for emergencies
16. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Margaret,
We're so glad to hear that our alarm system arrived quickly and that your son was able to set it up easily for you. It's wonderful to know that you found the instructions helpful and that you've added additional contacts for emergencies. We appreciate you sharing your positive experience with us.
Kind regards,
Hilary
Having not been in a situation yet i…no
Having not been in a situation yet i can not tell you much but you equipment is good all seems to be working well michael good
7. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Michael,
We're so glad to hear that our equipment is working well for you! We appreciate your positive feedback and thank you for sharing your experience.
Kind regards,
Hilary
It is quite easy to setup- following…
It is quite easy to setup- following explicit instructions.
28. juni 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi,
We're so happy to hear that setting up was easy for you! We appreciate your positive feedback.
Kind regards,
Hilary
Very good experience so far
Very good experience so far, easy to set up and help was there if needed. My mum has dropped the pendant a number of times and the operators have been in touch straight away stop make sure everything was ok so it does work.
18. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Jenny,
We are so pleased to hear that our service has provided such a positive experience for your mum and that our team has been there to assist immediately when needed. We truly appreciate you sharing this valuable feedback with us.
Kind regards,
Hilary
Besvarelse fra Personal Alarms from Age UK Trading
Hi,
We're so glad to hear you had such a positive experience with our delivery and setup, and that our team was friendly. We appreciate your kind words!
Kind regards,
Hilary
Staff very professional and polite and…
Staff very professional and polite and called me back when they said they would.
20. maj 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi,
We're so glad to hear our team provided professional and polite service, and followed up as promised. Thank you for sharing your positive experience!
Kind regards,
Hilary
Easy to set up and gives me peace of mind
Setting up the account for the personal alarm was simple and straight forward and it was the same when the alarm arrived we had it up and running in no time, iv not had to use it yet but iv tested it which they recommend you do every so often and it works great they answered in seconds.
1. juni 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Mavis,
We're so glad to hear that setting up your personal alarm was a simple and straightforward process, and that you had it up and running quickly. It's wonderful to know that our recommendation to test it regularly is proving effective and that our response time was excellent. Thank you for sharing your positive experience with us!
Kind regards,
Hilary
problems with my alarm watch
I was really pleased to receive my personal alarm watch. However, it is so thick that I ended up with with bruises all over my lower arm .Please is it possible to change it for one that hangs round my neck?
16. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Shelagh,
Thank you for your review. I am sorry to hear your current alarm watch is causing bruising. I have requested a member of the Customer Service team to contact you to discuss an alternative alarm.
Kind regards,
Hilary
Performance below expectations
While I cannot fault the customer service provided by Age UK and the response provided when my personal alarm is triggered, the actual equipment itself has unfortunately not performed terribly well. The first issue is that I live in a rural area with little to no mobile signal, so while the base unit (with dual SIM technology) can connect to the network the voice quality of conversations had via the base unit are often of poor quality, with the person at the other end struggling to hear, so not ideal. I purchased the extra fall detection feature but in the time I have been wearing the wrist band I have had about 8 falls ... and only one was detected. I am a woman in her eighties, only about 5ft 3in and quite light (just over 7 stone), so may be there just isn't enough inertia being generated. Either way, the wrist band cannot be relied upon to detect my falls. I also find that it is extremely easy to accidentally press the button in the centre of the wrist band, especially when washing and drying my hands. Not a problem in itself as it is easy to cancel a call ... but I then have to get to the base unit (which may be on another floor) and then explain (across a bad quality connection) that it is a false alarm. So that is why I have only given 3 stars ... I have been using the device for about 5 months and so far the performance is below expectations. If I thought another unit might perform better I would discontinue with this service, but I think they are all likely to suffer from the same issue, given my particular circumstances, so sticking with Age UK for now.
16. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Mrs Harper, thank you for sharing your experience and we are pleased the customer service and response has met your expectation. If you have any concerns about the reliability of your alarm or sensitivity of the fall detection, our Customer Services team would be happy to help on freephone 0800 0121 321. Lines are open Monday – Friday 9am – 5pm
The service they have provided has been very good
The service they have provided has been very good
15. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi,
We're so happy to hear you found our service very good! Thank you for your kind words.
Kind regards,
Hilary
Besvarelse fra Personal Alarms from Age UK Trading
Hi Raj,
We're so happy to hear you had such a positive experience with our service! We truly appreciate your kind words.
Kind regards,
Hilary
Besvarelse fra Personal Alarms from Age UK Trading
Hi Lynn,
We're happy to hear you're pleased with our service, thank you for your review.
Kind regards,
Hilary
So far so good
So far so good. the base unit is neat and clear and the wrist alarm convenient. I have tested the system a couple of times which was fine. Haven't had to test it in an emergency yet.
14. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Virginia,
We're so glad to hear you find the base unit clear and the wrist alarm convenient. We appreciate you testing the system and sharing your positive experience!
Kind regards,
Hilary
Peace of Mind
Alarm is always answered quickly so I feel secure wherever I am. Help has always been organised as soon as possible when needed. Follow-up calls aid confidence as do calls to named relatives. The pendant is easy to charge. In the past I have experienced failures of the chain, which is disconcerting, and it is not easy to acquire a new one.
14. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Monica,
We are so glad to hear that our alarm service provides you with such a strong sense of security and that our team has consistently organised help swiftly when needed. We also appreciate your feedback regarding the pendant chain and the difficulty in acquiring a new one. We are always looking for ways to improve our products and services.
Kind regards,
Hilary
Just one word exceptionally good!!
14. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Shirley,
We're so glad you enjoyed your experience with us! Your kind words mean a lot to our team.
Kind regards,
Hilary
There is no online user interface to update details
Nice compact system, which seems to work well. However, there is no online management or portal. You either have to fill in a long (7 page) "online" form or ring customer services every time you wish to change anything at all
1. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Liz,
We appreciate your feedback regarding the system's performance and your comments on the online form. We are actively looking into ways to improve our online services for a smoother experience.
Kind regards,
Hilary
Great alarm
14. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi,
Thank you for your review, we appreciate your feedback!
Kind regards,
Hilary
My alarm seems very sensitive but when…
My alarm seems very sensitive but when answers alarm they always tell me not to worry and reset it.
10. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Mary,
We appreciate you sharing your experience. We treat all activations with care and assistance. Thank you for taking to share your experience.
Kind regards,
Hilary
From the first contact with the company…
From the first contact with the company I was impressed with the helpfulness of everyone. Any concerns I might have had about setting up the device were explained with care and reassurance.
13. maj 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Pauline,
We're so glad to hear that our team provided such helpful and reassuring support from your very first contact. We always aim to explain everything with care, and we appreciate your positive feedback!
Kind regards,
Hilary
I had a previous alarm that let me down…
I had a previous alarm that let me down twice
Have now got the alarm from personal alarms and so far have been extremely pleased with it
10. februar 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Patrick,
We're so pleased to hear our alarm has provided you with a much better experience. We understand how important reliability is, and we're glad we could meet your expectations.
Kind regards,
Hilary
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