Very easy to order and set up minimal fuss great interaction with the emergency lady who talked us through all the set up steps. I did it all on my phone for my mum and set up the direct debit came ve... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great service, easy to order, arrived promptly and alarm was really straightforward to set up. Luckily not needed to test the emergency call function yet beyond the set up.
The welcome pack was inadequate as it only showed how to set up the watch but not how to register it etc. then my phone call was answered by AI who promised a return call within 3-5days which didn’t c... Se mere
Virksomheden har svaret
At 84 and unwell, I recently had a bad fall in my home. My son was visiting to help me at the time. Thank goodness he was here when fell in my bedroom at night as I live alone. Head injury. Hospital!... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Age UK Trading Personal Alarms are designed to support people in later life, while also supporting the work of the charity Age UK. Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. Age UK Trading Personal Alarms are provided by Taking Care Personal Alarms Limited.
Kontaktoplysninger
Linhay House, Linhay Business Park, TQ13 7UP, Ashburton, Storbritannien
- 0800 085 8032
- enquiries@taking.care
- personalalarms.ageuk.org.uk
4,7
Fremragende
251 anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The welcome pack was inadequate as it…
The welcome pack was inadequate as it only showed how to set up the watch but not how to register it etc. then my phone call was answered by AI who promised a return call within 3-5days which didn’t come. The stress was enormous although the lady who answered my call when I rang back 5days later was helpful. I needed family help to set up the app and one daughter is having difficulty to set up hers even with your help . I am disappointed with the information and instructions provided which are not clear and are unhelpful. However the watch appears to be working now and hopefully will continue
17. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Pamela,
We appreciate you taking the time to share your experience with us. We are truly sorry to hear about the difficulties you encountered with the welcome pack instructions, and understand how frustrating it must have been to not receive a timely call back to assist, especially when involving family members.
We value your feedback regarding the clarity of the welcome pack: we are always looking to improve our communications.
We are glad to hear the watch is now working, and hope it continues to serve you well.
-Charlie
Besvarelse fra Personal Alarms from Age UK Trading
Hi Edward, we're glad to hear we have met your expectations! Thank you for sharing your feedback. -Charlie
Besvarelse fra Personal Alarms from Age UK Trading
Hi Mary,
Thank you for your kind feedback.
-Charlie
Excellent!
21. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Marianne,
We're glad for your feedback!
-Charlie
Easy to install
Easy to install. Customer service very helpful. Answered every question so I could understand how it worked.
1. maj 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Margaret,
We're so pleased to hear that you found the installation process straightforward. It's wonderful to know our customer service team was able to assist you thoroughly and clearly.
-Charlie
Gives me peace of mind after a couple…
Gives me peace of mind after a couple of falls & being alone.
16. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Margaret,
We're truly glad our product brings you peace of mind after your experiences. Your safety and well-being are our top priorities.
-Charlie
Easy to order and easy to set up.
Easy to order and easy to set up.
There is always someone at the end of the line to help you
29. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Mr Thomas, thanks for leaving a 5 star review and we hope the service continues to provide you with reassurance.
Many thanks,
John
I have received excellent service from…
I have received excellent service from Age UK Trading person alarms.
I have had a few unfortunate accidents’ recently which I think could have been avoided if I had been able to have a slightly shorter chain which carried my rather heavy alarm around my neck.
Due to the recent hot weather, my Summer tops , and love of gardening, I find my alarm is constantly falling out and knocking into garden tools, causing the alarm to trigger.
Response is immediate but I sometimes find myself discarding my alarm when gardening because of this happening !!
Defeating the object of why I have an alarm in the first place, not ideal.
Can anything be done about this situation please ?
No problem whatsoever in cooler weather and high neck clothing.
12. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Mrs Richardson, thanks for leaving a review and the positive comments regarding the service and response. We also offer wrist worn alarms and if you would like to change the alarm you have then our Customer Services team can help.
Many thanks,
John
Besvarelse fra Personal Alarms from Age UK Trading
Hi Ms Sampson, Customer Services will be happy to help if you would like to change your alarm. They are available on freephone 0800 0121 321. Lines are open Monday – Friday 9am – 5pm.
Many thanks,
John
Besvarelse fra Personal Alarms from Age UK Trading
Hi Seana, thanks for leaving a review and positive comments.
Many thanks,
John
Great watch
After a sticky start all problems were resolved and now I am delighted with my watch
1. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Maureen, that's great to hear and we hope the service provides you with reassurance.
Kind regards,
John
Amazing product and service
Fast delivery and my husband had a fall within a week of installation. The system worked amazingly and the alarm was promptly responded to. They called the ambulance and escalated the call some time later when he was struggling further. Cannot fault the amazing service.
4. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Christine, thanks for leaving a review and for the 5 stars. We hope the service continues to provide you with reassurance.
Many thanks,
John
Easy to purchase and set up
Easy to purchase and set up
Friendly service also when setting up
23. juni 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Gemma, thanks for leaving a review and positive comments.
Many thanks,
John
The instant reply system.
The instant reply system.
It is a very sensitive system. Myreceiveris near the door and it picks up other items that have been dropped but that has made me more aware and I can
Get to the cancel button to stop this.
24. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Mrs Ashcroft, thanks for taking the time to leave a review and we hope that your alarm is providing you with reassurance.
Many thanks,
John
Reassuring presence with me
Very easy to order the watch and set up emergency contacts. After charging it, I did a test emergency call and was impressed with the clarity of reception and with the calm and kind response from the person answering. It is reassuring to have with me in case of a sudden severe asthma attack.
4. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Janice, thanks for taking the time to leave a review and share your experience.
Many thanks,
John
Quite good just a couple of niggles
Quite good just a couple of niggles. Some of the set up instructions could have been clearer and more helpful. Not everyone can put the base unit in a central location unless you have a bungalow and 'ground height' needs clarifications etc etc. Disappointed that my direct debit came out a month earlier than the letter told me. If it wasn't for my bank warning me I would have been overdrawn.
Had to phone a couple of times but support was very good and helpful.
9. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Roz, thanks for leaving a review and we're pleased that our support was helpful. Hopefully you are happy with the service now that you are up and running. If you need any more help, our Customer Services team will be happy to assist.
Many thanks,
John
Do have problems with signals certain…parts of the house
Do have problems with signals certain parts of the house there is no signal
23. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi, thanks for leaving a review. If you are still experiencing a weak signal in certain parts of your home our Customer Services may be able to advise. They are available on freephone 0800 0121 321. Lines are open Monday – Friday 9am – 5pm
It is helpful to know that in the event…
It is helpful to know that in the event of a fall I can contact someone
9. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi,
We're glad to know our support provides you with peace of mind. Your safety is our priority.
Kind regards,
Hilary
Very good service
Very good service, except when I set my pendant off by accident and you rang a next of kin, instead of ringing our home landline, where my wife was
10. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Ken,
We appreciate your feedback and are glad to hear about your positive experience overall. We understand your concern regarding the accidental pendant activation and the contact protocol. We are reviewing our procedures to ensure we prioritize contacting the home landline in such situations.
Kind regards,
Hilary
Limitations of the system
The actual buying and setting up process was efficient and those guiding me were patient and helpful. However,after3 months when about to go on holiday I wanted reassurance on what I needed to do. I had read the booklet but feel there is no substitute for being able to speak with a customer servicer employee. I was only able to hear a recorded voice and unable to ask questions which could have helped ease my anxiety. I feel this is a great limitation of the system.
22. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Pam,
Thank you for taking the time to leave a review and for your kind comments about the support you received when purchasing and setting up your alarm.
We're sorry to hear that you felt anxious before your holiday and were unable to get the reassurance you were looking for. We understand that sometimes there's no substitute for speaking to someone directly, especially when you have questions about using your alarm.
Our Customer Service Team is available to speak with customers Monday to Friday and is always happy to answer any questions or provide reassurance about your alarm. We're sorry if this wasn't clear at the time or if you were unable to reach us when you needed support.
We really appreciate your feedback, as it helps us continue to improve the service and information we provide to our customers. If you have any questions in the future, please don't hesitate to get in touch, we're always happy to help.
Kind regards,
Hilary
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