Very easy to order and set up minimal fuss great interaction with the emergency lady who talked us through all the set up steps. I did it all on my phone for my mum and set up the direct debit came ve... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great service, easy to order, arrived promptly and alarm was really straightforward to set up. Luckily not needed to test the emergency call function yet beyond the set up.
The welcome pack was inadequate as it only showed how to set up the watch but not how to register it etc. then my phone call was answered by AI who promised a return call within 3-5days which didn’t c... Se mere
Virksomheden har svaret
At 84 and unwell, I recently had a bad fall in my home. My son was visiting to help me at the time. Thank goodness he was here when fell in my bedroom at night as I live alone. Head injury. Hospital!... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Age UK Trading Personal Alarms are designed to support people in later life, while also supporting the work of the charity Age UK. Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. Age UK Trading Personal Alarms are provided by Taking Care Personal Alarms Limited.
Kontaktoplysninger
Linhay House, Linhay Business Park, TQ13 7UP, Ashburton, Storbritannien
- 0800 085 8032
- enquiries@taking.care
- personalalarms.ageuk.org.uk
4,7
Fremragende
251 anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I havnt had yo use the alarm as yet but…
I havnt had yo use the alarm as yet but was very impressed when I tried the practice
9. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Carol,
We're glad to hear our alarm's practice mode left such a positive impression on you. Thank you for your kind words!
Kind regards,
Hilary
Excellent work
Everything was explained to me in full. The setting up was explained and I found it very easy to use.
12. juni 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi,
We are so pleased to hear that everything was explained clearly and that you found the setup process easy to follow. Thank you for your positive feedback!
Kind regards,
Hilary
Successful first use.
The alarm was successful on its first real use. Help arrived very quickly.
14. maj 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Mark,
We are so pleased to hear that our alarm system performed successfully when it was needed most. It's wonderful to know that help arrived quickly.
Kind regards,
Hilary
I find that my pendant alarm works…
I find that my pendant alarm works well.
I would be helpful to be reminded. technically ,when the battery was low, or v low,
Fortunately I have not had to use it in any dramatic way - it is good to realise that it works well - so far.
09/07/26
9. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Mrs Cohen, thanks for taking the time to leave a review and we hope your personal alarm provides you with reassurance in the future.
Excellent service and call centre staff…
Excellent service and call centre staff really helpful
9. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Dorothy,
We are so happy to hear you had such a positive experience with our service and call centre staff. We truly appreciate your kind words.
Kind regards,
Hilary
Immediate response to ‘alarm’ when I…
Immediate response to ‘alarm’ when I accidentally dropped the medallion when dressing. Thorough but polite request for reassurance that I was ok.
1. september 2025
Besvarelse fra Personal Alarms from Age UK Trading
Hi,
We're so glad to hear about our prompt response and the politeness of our team when you accidentally activated the alarm. We always aim to ensure your well-being.
Kind regards,
Hilary
I have had my watch for some years now
I have had my watch for some years now, and although I have not had to call for help so far I check it regularly and have always received prompt and helpful response from your staff.
The only hiccup was when the charger magnetic connection needed replacing after about a year.
Otherwise I have been very pleased with the security it offers.
9. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Gilly,
We're so happy to hear that our team has consistently provided prompt and helpful support. We appreciate you highlighting the reliability of our security features. We also acknowledge the issue you experienced with the charger and are glad it was resolved. Thank you for your valuable feedback!
Kind regards,
Hilary
Care alert service
From the first conversations with you the people I dealt with were very efficient, understanding and supportive
11. marts 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Thurza,
We're so happy to hear that our team was efficient, understanding, and supportive during your interactions with us. Thank you for sharing your positive feedback!
Brilliant communication
Brilliant communication, well mannered staff, instant connection.
1. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Janet
We're so glad to hear our service meets your expectations. Thank you for your kind words!
Kind regards,
Hilary
Wonderful reassuring service
When the button is pressed I get a quick friendly response. The operator stays in contact with me untill help has arrived of which is very reassuring.
In all the serves is perfect.
8. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Elizabeth,
We are so pleased to hear that our service provides you with such reassurance and that our team's quick and friendly responses meet your expectations. We truly appreciate your kind words.
Kind regards,
Hilary
Besvarelse fra Personal Alarms from Age UK Trading
Hi Claire,
We're happy to hear that ordering and setting up was easy for your mother-in-law. We appreciate your positive feedback.
Kind regards,
Hilary
Besvarelse fra Personal Alarms from Age UK Trading
Hi,
We're delighted to hear you found our service helpful and friendly, and appreciate your kind words about our post-setup care. Thank you for your positive feedback!
Kind regards,
Hilary
Supportive customer service
I had to have the fall alert removed as it was too sensitive but the company were helpful and supportive. The personal alarm gives me peace of mind in the house and garden in case I need help.
8. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Geraldine,
We're so glad to hear our team provided helpful support regarding the fall alert. It's wonderful that the personal alarm now offers you peace of mind both at home and in the garden. Thank you for sharing your positive experience with us!
Kind regards,
Hilary
Excellent customer service
Excellent customer service . So glad we got one . Piece of mind
8. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Linda,
We're so glad to hear our customer service provided you with peace of mind. Thank you for your wonderful feedback!
Kind regards,
Hilary
very nice friendly staff
8. juli 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Angela,
We are so happy to hear that our team made such a positive impression on you. We truly appreciate your kind words!
Kind regards,
Hilary
Only used when alarm gone off…
Only used when alarm gone off accidentally but always polite and helpful.
30. juni 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Alexandra,
We're happy to hear that our team has been polite and helpful during your interactions with us. We appreciate your positive feedback!
Kind regards,
Hilary
Because I live in s barn with very…
Because I live in s barn with very thick walls mobile reception very bad. This alarm was able to receive a signal and I can connect through my mobile which I always carry with me. As yet have only used it for testing. Hope I never have to!
5. februar 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Elisabeth,
We're so glad to hear our alarm system is working well for you. It's reassuring to know you have that connection. We hope you never need it either, but we're here if you do. Thank you for your review.
Kind regards,
Hilary
Besvarelse fra Personal Alarms from Age UK Trading
Hi June,
We're so happy to hear that our team provided you with excellent assistance. Your positive feedback means a lot to us!
Kind regards,
Hilary
Personal alarm - a two - way process
My personal alarm is as requested ; and it turns out to be a very stylish wrist watch ! I received clear information about how the alarm process works . But unfortunately it arrived in a box which did not contain the equally important Key Safe . Which suggests that my personal circumstances - no family or keyholder friends - was not adequately understood/registered.
23. juni 2026
Besvarelse fra Personal Alarms from Age UK Trading
Hi Michael,
Thank you for sharing your recent experience. We are sorry to hear that there was a delay between the delivery of your alarm and your key safe order. I will feed this back to the relevant team.
Kind regards,
Hilary
The service I received after I used my…
The service I received after I used my alarm helped me to calm down and deal with situation.
19. april 2026
Besvarelse fra Personal Alarms from Age UK Trading
Dear Joy,
Thank you for sharing your experience: We're glad found reassurance in our service when needed.
Charlie
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